Residential Management Group

What Residential Management Group does

Residential Management Group (RMG) is a UK-based residential property management company that administers property portfolios on behalf of house builders and developers, resident controlled management companies, investor freeholders, and local authorities. The company manages over 170,000 homes across the United Kingdom through six regional offices (Hoddesdon HQ, Northwich, Manchester, Birmingham, London, Gosport) and a sales-led go-to-market motion executed via regional Business Development Managers. RMG is a wholly-owned subsidiary of the Places for People Group, a diversified UK placemaking and regeneration organisation comprising over 20 specialist companies.

RMG's service portfolio covers core private housing management (health and safety, site inspections, contractor management, financial planning, service charge and ground rent collection, insurance schemes, company secretarial), a public sector housing management line serving Westminster City Council, an award-winning private sector leasing product offering landlords guaranteed rent under up to 5-year leases, and Hertford Company Secretaries (HCS) for corporate governance. The technology foundation is the RMG Living customer portal and mobile application (iOS and Android), which supports multi-property master accounts, online payments, repair reporting with image uploads, document download, and — following the March 2026 launch — Apple Pay and Google Pay integration across portal, app, and customer service payment links.

Revenue is generated through management fees embedded in service charge budgets collected from leaseholders, transaction-based service charge and ground rent collection on behalf of freeholders, a guaranteed-rent differential on private sector leases, and professional services fees from HCS and Housing Solutions consultancy. The business holds ISO 9001, ISO 14001, ISO 27001, ARMA-Q, IRPM, TPI, Investors in People, Customer Service Excellence, and Community Legal Service Quality Mark certifications, plus a 2024 British Safety Council five-star rating.

Name

Residential Management Group

Legal name

Residential Management Group Limited

Website

https://rmguk.com

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Residential Management Group (RMG) is a UK-based property management company that manages over 170,000 homes on behalf of house builders, resident management companies, investor freeholders, and local authorities, delivering services through its RMG Living portal and mobile app.

Ownership category

akta.pro rank

Headquarters

HQ city

Hoddesdon

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Property Management Services: RMG provides comprehensive property management services to freeholders, developers, and management companies. Services include health and safety, site inspections, contractor management, financial planning, service charge collection, ground rent collection, and insurance schemes. Revenue is generated through management fees typically included within service charge budgets collected from leaseholders.
2. Service Charge Collection: Collection of service charges from leaseholders to cover day-to-day maintenance costs including window cleaning, gardening, communal electricity, minor repairs, buildings insurance, management and accountancy fees. Payments can be made via online portal, direct debit, standing order, bank transfer (BACS), or phone.
3. Ground Rent Collection: Collection of ground rent from leaseholders on behalf of freeholders in accordance with lease terms.
4. Private Sector Leasing: RMG Lettings offers landlords guaranteed rent through long-term lease agreements (up to 5 years). Revenue is generated through the differential between guaranteed rent paid to landlords and rental income collected from tenants.
5. Company Secretary Services: Hertford Company Secretaries (HCS) provides company secretary services including filing confirmation statements, advising on company officer changes, shareholder changes, and Memorandum and Articles amendments.
6. Housing Solutions Services: Public sector management services including homeless application processing, audits and service reviews, and change management for local authorities.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

RMG provides comprehensive residential property management services to freeholders, developers, resident management companies, and local authorities, covering health and safety, site inspections, contractor management, financial planning, service charge and ground rent collection, insurance schemes, and company secretarial services. Services are delivered by dedicated property managers and supported by the proprietary RMG Living digital portal and mobile app, which enables residents to manage accounts, make digital payments, report repairs, and access site-specific documentation. RMG manages over 170,000 homes across the United Kingdom.

Product overview

RMG (Residential Management Group) is a property management company offering a portfolio of integrated services primarily delivered through its RMG Living customer portal and mobile app. The core offering includes Private Sector Services for managing residential developments (site inspections, contractor management, financial services, service charge collection, insurance), complemented by specialized modules: Health & Safety Services (fire risk assessments, water risk assessments, asbestos management), Public Sector Management (local authority property management), Private Sector Leasing (guaranteed rent lettings service), and Hertford Company Secretaries (corporate governance). The RMG Living digital platform serves as the primary interface for residents to access account information, make payments (now including Apple Pay and Google Pay), report repairs, and download documents.

Differentiator

Problem solved

Functional benefit

Brands

• RMG Living: Online customer portal and mobile app for property management services, enabling residents to view accounts, make payments, report repairs, and access documentation.

Products and services

• RMG Living Customer Portal Online portal for residents and directors of RMG-managed developments to view property account information, make payments, report repairs with images, download statements, access site-specific documentation, view financial reports, and sign up for paperless services. Supports multi-property management through master accounts.
• RMG Living Mobile Application Mobile app available on iOS (App Store) and Android (Google Play) platforms providing 24/7 account management, repair reporting, and payment processing (including Apple Pay and Google Pay) for residents of RMG-managed properties.
• Private Sector Property Management Services Full-service residential property management for private housing developments, covering site inspections and reports, contractor management, management of onsite staff, meetings, financial planning and budgets, service charge collection, ground rent collection, insurance schemes, technical support, customer service, and company secretarial services. Targeted at house builders, developers, and freeholders of private residential developments.
• Health and Safety Services In-house health and safety survey service providing Fire Risk Assessment Reports, Water Risk Assessments, Asbestos Management and Control, Process Risk Assessments for Onsite Staff, Playground Inspections, Variation Orders, and Emergency Evacuation Plans for RMG-managed developments.
• RMG Private Sector Leasing (RMG Lettings) Lettings and management service offering landlords long-term lease agreements (up to 5 years) with guaranteed rent, including full tenancy management, repairs and maintenance, quarterly property inspections, and tenancy support. Targeted at private buy-to-let landlords seeking predictable rental income.
• RMG Public Sector Management Service Property management service for local authorities managing public sector housing stock, including repairs management, property inspections, safety compliance, and tenant support. Named contract with Westminster City Council.
• Hertford Company Secretaries (HCS) Wholly-owned subsidiary providing company secretary services to management companies, including filing confirmation statements, advising on changes of company officers, shareholder changes, and Memorandum and Articles of Association amendments.
• Housing Solutions Consultancy Service Public sector housing consultancy service providing S202 Housing Act 1996 Reviews (homeless application processing), audits and service reviews, change management support, and training to local authorities and public sector housing bodies.

Quantifiable outcome

• 24/7 customer service availability ensures first-time resolution for queries within 5 working days
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

One partnership is on record.

• Places for People GroupcoreStrategic or Co-development PartnerRMG is a proud member of the Places for People Group, one of the largest property and leisure management organisations in the UK. As part of this group, RMG benefits from the broader placemaking and regeneration expertise while providing residential property management services. Places for People comprises over 20 specialist companies focused on building sustainable communities.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Savills: Savills is a global real estate services firm offering residential property management alongside its broader advisory, transactional, and investment businesses. Its UK residential management practice overlaps with RMG, particularly for premium developments.
• Countrywide: Countrywide (now part of Connells Group) operates UK residential sales, lettings, and block management services. Its property management arm competes with RMG for freeholder, developer, and resident management company contracts.
• Cushman & Wakefield: Cushman & Wakefield is a global commercial real estate services firm with a UK residential property management practice serving investors and developers. It competes with RMG on larger institutional and developer-led mandates as part of a broader portfolio.
• Knight Frank: Knight Frank is a global property services firm with a UK residential block and estate management arm. While offering wider advisory and transactional services, its residential management division competes with RMG for prime developer and investor mandates.

Direct peers

• Mainstay Group: Mainstay Group provides residential property management services across the UK, including service charge administration, block management, and resident management company support. It is a directly comparable competitor to RMG in scale and service mix.
• Rendall & Rittner: Rendall & Rittner is a long-established UK residential managing agent focused on prime London and city-centre developments. It competes head-to-head with RMG for estate management, service charge collection, and freehold investor mandates.
• FirstPort: FirstPort is the UK's largest residential property managing agent, managing hundreds of thousands of leasehold and freehold developments. It directly competes with RMG across service charge administration, resident management company support, and H&S compliance.
• Trinity Property Management: Trinity Property Management is a UK residential block and estate management company offering service charge collection, ground rent administration, and compliance services. It competes with RMG for developer and management company mandates.
• Premier Estates Limited: Premier Estates provides residential leasehold block management and estate management services across the UK, including service charge collection and freehold management. It is directly comparable to RMG in offering and target customer.
• HML Group: HML Group is a UK residential block management specialist providing service charge administration, ground rent collection, and company secretarial services to RMCs and freeholders. It overlaps heavily with RMG's private sector service lines.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/rmgltd
• LinkedInlinkedin.com/company/residential-management-group-limited

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Residential Management Group