Sendeo
Sendeo operates Kolay Gelsin, a Turkish parcel delivery and logistics platform serving both individual (C2C) and corporate (B2B) customers across all 81 provinces of Turkey through a franchise-like network of branded delivery points, agents, and entrepreneur couriers.
- Company typePrivate
- Founded2018
- HeadquartersSariyer
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What Sendeo does
Sendeo operates the Kolay Gelsin brand, a Turkish parcel and cargo delivery business serving both individual (B2C / C2C) and corporate (B2B) customers. The company combines a digital logistics platform with a nationwide physical network that spans all 81 Turkish provinces through delivery points, return points, C2C service points, agents, and entrepreneur operation managers operating under the Kolay Gelsin brand. Its headquarters are in Ümraniye, Istanbul, and the company is structured as a private Turkish joint stock company (Anonim Şirketi), officially incorporated in 2018 after initial operations that began in 2016.
The core technology stack is a digital logistics platform with 24/7 real-time shipment tracking, an OTP (one-time password) delivery verification system, an online corporate portal (kurumsal.kolaygelsin.com) for business customers, and a separate branch portal (sube.kolaygelsin.com) for franchisees, agents, and delivery point operators. There is no public API or SDK, no native mobile app, and no documented AI or machine learning capability. Supporting products include the Gönderi Takip Sistemi (tracking system), separate damage and loss compensation procedures for corporate and individual customers (with defined liability caps under Turkish Commercial Law), and a 7/24 Destek Merkezi offering customer support via WhatsApp, phone (444 48 62), email, and live chat. The Information Security Management System is stated to be aligned with ISO 27001.
Sendeo's business model is primarily transactional, generating revenue from parcel delivery fees structured by weight, volumetric calculation (L×W×H/3000), and three distance zones (0–50 km, 51–600 km, 601 km+), with an additional surcharge for address delivery versus pickup-point service. Enterprise customers access negotiated pricing tiers and dedicated portal features, providing a secondary subscription-style revenue stream. Customer acquisition is sales-led and digital, with corporate customers and partners (agents, delivery points, entrepreneur operation managers) onboarded through structured multi-step online forms, and consumer acquisition driven through the nationwide pickup-point and C2C service point footprint plus active social media presence across Instagram, Twitter/X, Facebook, LinkedIn, and YouTube.
Sendeo firmographics
Firmographics- Name
- Sendeo
- Legal name
- Kolay Gelsin Dağıtım Hizmetleri Anonim Şirketi
- Website
- https://sendeo.com.tr
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Sendeo operates Kolay Gelsin, a Turkish parcel delivery and logistics platform serving both individual (C2C) and corporate (B2B) customers across all 81 provinces of Turkey through a franchise-like network of branded delivery points, agents, and entrepreneur couriers.
- Ownership category
- akta.pro rank
Sendeo industry classification
Industry- Product category
- Logistics Services
- NAICS
- Couriers and Express Delivery Services (4921)
- akta.pro primary industry
- Returns-Enabled Standard Parcel (Integrated Forward + Reverse) (TLAAACAK)
Keywords
Where Sendeo is headquartered
LocationHeadquarters
- HQ city
- Sariyer
Offices2 records
Markets served
Sendeo business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Operations, Supply Chain, Technology or R&D, Personnel, Marketing or Sales
Revenue model
- Parcel and Cargo Delivery Fees: Primary revenue from shipping parcels based on weight (desi/kg), distance zones (0-50km, 51-600km, 601km+), and delivery type (pickup point vs. address delivery). Volumetric weight calculated as L×W×H/3000. Prices valid until September 1, 2026.
- Damage and Loss Compensation Administration: Compensation fees processed for damaged or lost shipments under Turkish Commercial Law, with maximum liability limits per shipment type (5,000 TL for damage, 10,000 TL for loss for commercial shipments; 5,000 TL for individual shipments).
- Enterprise Service Fees: Monthly/contract-based service fees for corporate customers using dedicated business portals, priority support, and negotiated pricing tiers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Zone-based pricing: 0-50km zone, 51-600km zone, 601km+ zone, plus address delivery surcharge |
Go-to-market motion3 records
Distribution channels7 records
Marketing channels5 records
Sendeo product offering
Product offeringCore offering
Sendeo, operating under the Kolay Gelsin brand, provides domestic parcel and cargo delivery services across all 81 provinces of Turkey. Its core offering is a multi-channel logistics platform that combines an online corporate portal for business shippers, a branch portal for partner operators, and a nationwide franchise-like network of delivery points, return points, C2C service points, agents, and entrepreneur couriers handling last-mile collection and distribution, supported by real-time tracking, OTP-secured delivery verification, and damage/loss compensation administration.
Product overview
Sendeo operates under the Kolay Gelsin brand as a Turkish parcel and cargo delivery company serving both individual (C2C) and corporate (B2B) customers. The core offering is the Kolay Gelsin logistics platform, which is architected as a multi-channel service comprising an online corporate portal, franchise branch management tools, and a nationwide network of delivery and C2C service points across Turkey's 81 provinces. Ancillary services include shipment tracking, corporate and individual damage compensation procedures, and 24/7 customer support via multiple channels. The company positions itself as a technology-driven courier service with human-centered design principles, emphasizing customer experience and innovative solutions in e-commerce logistics.
Differentiator
Problem solved
Functional benefit
Products and services
- Kolay Gelsin Parcel and Cargo Delivery Service Primary parcel and cargo delivery brand offering express shipment, tracking, and logistics management services for both individual and corporate customers across Turkey, delivered through the nationwide delivery point, agent, and entrepreneur courier network.
- Kurumsal Portal (Corporate Online Portal) Self-service web portal (kurumsal.kolaygelsin.com) for corporate/business customers to manage shipments, track deliveries, process damage claims, and access billing and reporting features.
- Kolay Gelsin Şube (Branch Portal) Online branch portal (sube.kolaygelsin.com) for franchisees, agents, and delivery point operators to manage their operational activities and shipments.
- Teslimat Noktaları (Delivery Points Service) Network of third-party delivery points (stores and kiosks) across Turkey where customers can send and receive parcels, covering all 81 provinces.
- Bireysel Gönderi Hizmet Noktaları (C2C Shipment Service) Dedicated consumer-to-consumer shipment service points allowing individual customers to send parcels from designated locations nationwide.
- Anlaşmalı Müşteri Hasar Tazmin (Corporate Damage Compensation Service) Corporate customer damage compensation procedure covering lost and damaged shipments, with defined claim limits (5,000 TL damage / 10,000 TL loss for commercial shipments) and documentation requirements under Turkish Commercial Law.
- Bireysel Müşteri Hasar Tazmin (Individual Customer Damage Compensation) Individual customer damage compensation procedure with SDR-based calculation, capped at 5,000 TL for damaged shipments and 10,000 TL for lost shipments.
- 7/24 Destek Merkezi (24/7 Customer Support Center) Round-the-clock customer support center offering assistance via WhatsApp (444 48 62), phone (444 48 62 / 444 7 548 for individual customers), email, live chat, and web forms.
Quantifiable outcome
- Standard delivery: 1 business day (1-600km), 2 business days (601-1000km), 3 business days (1001km+)
- +1 more outcomes
Companies that use Sendeo
Customer profileSegments3 records
Ideal customer profiles3 records
Sendeo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Sendeo partnerships and signals
Strategic signalScale indicators3 records
Recent moves6 records
Expansion highlights4 records
Sendeo competitors and assessment
Company assessmentBroad incumbents
- FedEx: Global integrator with parcel and express services operating in Turkey. Comparable to Sendeo on core parcel delivery and tracking technology, though with significantly broader international network and enterprise relationships.
- UPS: Global parcel and logistics integrator with Turkish operations. Comparable on core parcel/courier product and enterprise client orientation, though with very different global scale and infrastructure.
- DHL eCommerce: DHL's e-commerce and parcel delivery unit operating across Europe and adjacent markets. Comparable on e-commerce parcel services and tracking technology, though with broader international coverage than Sendeo's Turkey-only footprint.
Regional players
- PTT (Turkish Post): National postal operator of Turkey handling letters, parcels, and postal financial services through the country's largest retail counter network. Comparable to Sendeo on Turkish domestic parcel and counter-based pickup services, with public/regulated governance.
Direct peers
- MNG Kargo: Turkish parcel delivery company offering domestic and international shipping with a branch network and corporate portal. Directly comparable to Sendeo in product surface, B2B/B2C split, and Turkish operating base.
- Aras Kargo: Major Turkish parcel courier with broad national coverage and a multi-segment B2B/B2C proposition including e-commerce integrations. Directly comparable to Sendeo on parcel delivery services, franchise-style pickup points, and domestic Turkey focus.
- Yurtiçi Kargo: Turkey's largest domestic parcel courier, with nationwide branch and delivery infrastructure serving both B2C and B2B customers. Most directly comparable to Sendeo on product, customer base, and Turkish-only operating geography.
- Sürat Kargo: National Turkish courier providing domestic parcel, express, and cargo services with branch and pickup-point networks. Closely comparable to Sendeo on next-day intercity delivery and branch-based pick-up model.
Emerging players
- Hepsijet: Delivery arm of Hepsiburada, one of Turkey's largest online marketplaces, operating its own e-commerce fulfillment and last-mile network. Comparable to Sendeo in Turkish e-commerce parcel delivery with tech-enabled tracking and customer experience focus.
- Trendyol Express: Logistics arm of Turkey's leading e-commerce marketplace Trendyol, providing last-mile delivery owned by a shipper with captive volume. Comparable as a high-growth, technology-led Turkish courier, though structurally differentiated via marketplace-integrated demand.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Sendeo social profiles
Digital presenceSendeo compliance and trust
Trust signalCompliance1 record
Sendeo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sendeo leadership team
Management profileNumber of profiles
Profiles1 record
Sendeo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sendeo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sendeo
What does Sendeo do?
Sendeo, operating under the Kolay Gelsin brand, provides domestic parcel and cargo delivery services across all 81 provinces of Turkey. Its core offering is a multi-channel logistics platform that combines an online corporate portal for business shippers, a branch portal for partner operators, and a nationwide franchise-like network of delivery points, return points, C2C service points, agents, and entrepreneur couriers handling last-mile collection and distribution, supported by real-time tracking, OTP-secured delivery verification, and damage/loss compensation administration.
Is Sendeo a public or private company?
Sendeo is a private company. It is classified as unknown and is currently operating.
When was Sendeo founded?
Sendeo was founded in 2018. It employs 101 to 250 people.
Where is Sendeo based?
Sendeo is headquartered in Sariyer.
How does Sendeo make money?
Three revenue lines are on record. Parcel and Cargo Delivery Fees are the primary driver. The others are damage and Loss Compensation Administration and enterprise Service Fees.
Who are Sendeo's main competitors?
Broad incumbents on record are FedEx, UPS and DHL eCommerce. PTT (Turkish Post) is listed as a regional player. Direct peers are MNG Kargo, Aras Kargo, Yurtiçi Kargo and Sürat Kargo. Emerging players are Hepsijet and Trendyol Express.
Does Sendeo have an API?
No public API is recorded for Sendeo.
What industry is Sendeo in?
Sendeo's product category is Logistics Services. Its primary akta.pro industry code is TLAAACAK, Returns-Enabled Standard Parcel (Integrated Forward + Reverse). Its NAICS code is 4921.