What DHL Express does

DHL eCommerce Turkey (legally MNG Kargo Yurtiçi ve Yurtdışı Taşımacılık A.Ş.) is the Turkish arm of Deutsche Post DHL Group's global eCommerce division, operating as a domestic and cross-border parcel delivery carrier. The company was rebranded from MNG Kargo to DHL eCommerce on May 22, 2025, integrating it into the parent group's global brand. It runs a national infrastructure of 850+ branches across all 81 Turkish provinces, 29 transfer centers (7 of which are designated "technological transfer centers" with automated sortation), 14 regional directorates, and a fleet of 4,100+ land transport vehicles. Daily throughput exceeds 600,000 cargo items, and the network serves 220+ countries internationally through the DHL Group backbone. The company employs 10,000+ staff (11,000+ including agents) and operates an in-house training academy across approximately 50 branches.

The core product suite covers domestic parcel delivery (address delivery, phone-notification, recipient-notified pickup, prepaid, and collect-from-recipient options), international shipping via the DHL global network, dedicated Northern Cyprus services, and a corporate solutions stack including E-Ticaret Entegrasyonu (e-commerce API integration with 25+ Turkish marketplaces such as Amazon Turkey, Trendyol, HepsiBurada, n11.com, TEMU), Self Barkod (self-printed labels), Tahsilatlı Gönderi (cash-on-delivery remittance), and Raporlama Hizmeti (operational reporting). Distribution combines owned branches, agent/franchise locations, service points (third-party drop-off/pickup), door-to-door pickup (Adresten Alma), the Bireysel Online Gönderi portal for individual shippers, and the Online Şube platform for corporate accounts with monthly billing.

The business model is primarily transactional, charging per-shipment fees based on desi (domestic) or volumetric weight (international). Corporate customers access volume-based subscription pricing. Additional revenue streams include COD remittance fees, packaging material sales, agent/franchise fees, and SMS notification subscriptions. Marketing is multi-channel: WhatsApp Business, website portals, organic social (Facebook, X, Instagram, YouTube, LinkedIn, TikTok), call center, and direct enterprise sales. The company holds an unusually comprehensive certification stack including ISO 9001, 14001, 27001, 27701, 45001, 10002, 22301, and 20000-1, alongside KVKK (Turkish GDPR-equivalent) compliance. Leadership comprises CEO Kagan Gunduz and Director of Innovation and Business Development Mert Kucukozkan.

Name

DHL Express

Legal name

MNG Kargo Yurtiçi ve Yurtdışı Taşımacılık A.Ş.

Website

https://mngkargo.com.tr

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

DHL eCommerce Turkey (formerly MNG Kargo) is a parcel delivery carrier serving individual consumers, SMBs, and corporate e-commerce shippers across all 81 Turkish provinces and 220+ countries, operating 850+ branches, 29 transfer centers, and 25+ marketplace integrations processing 600,000+ daily parcels.

Ownership category

akta.pro rank

Product category

Parcel Delivery and Logistics Services

NAICS

Couriers and Express Delivery Services (4921)

SIC

Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Cross-Border E-commerce Parcel Logistics (DDP/Customs-Integrated) (TLAAAFAE)

Keywords

• Parcel delivery services
• Logistics services
• E-commerce shipping
• Courier services
• Express delivery

Headquarters

HQ city

Sariyer

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Domestic Shipping Services: Core revenue from domestic cargo delivery services within Turkey, including door-to-door delivery, branch drop-off, and address pickup options
2. International Shipping Services: Cross-border shipping services to 220+ countries worldwide, with dedicated international pricing and handling
3. E-commerce Solutions: Integrated shipping solutions for online sellers including API integrations, label printing, and tracking services for marketplace sellers
4. Cash Collection Service (Tahsilatlı Gönderi): Cash on delivery service where DHL collects payment from recipient and remits to sender
5. Packaging Services: Sale of packaging materials and services for customers needing secure packaging
6. Franchise / Agent Network: Revenue from agent network operations where independent franchisees operate branches under the DHL eCommerce brand
7. SMS and Information Services: Notification and SMS services for shipment tracking updates

Pricing tiers

Go-to-market motion3 records

Distribution channels8 records

Marketing channels10 records

Core offering

DHL eCommerce Turkey operates a nationwide door-to-door parcel delivery and logistics network across all 81 provinces of Turkey, complemented by international shipping services to 220+ countries via the global DHL network. The company serves both individual consumers (Bireysel) through its online shipping platform and corporate customers (Kurumsal) through Online Şube, with integrated e-commerce shipping solutions for online marketplace sellers. Core revenue is generated from parcel delivery, COD (cash collection) shipments, e-commerce fulfillment integration, and dedicated SME shipping services.

Product overview

DHL eCommerce (formerly MNG Kargo) operates as a multi-module logistics and parcel delivery platform. The core offering is built around domestic and international parcel delivery services, accessible through physical branches (850+ branches, 29 transfer centers, 14 regional directorates) and digital self-service channels. The digital product suite includes Bireysel Online Gönderi (Individual Online Shipment) for direct customer parcel creation and tracking, the Online Şube (Online Branch) platform for managing all cargo operations, and a set of Kurumsal Çözümler (Corporate Solutions) modules encompassing E-Ticaret Entegrasyonu (e-Commerce Integration), Self Barkod (Self Barcode), Tahsilatlı Gönderi (Cash Collection Shipment), Raporlama Hizmeti (Reporting Service), and E-Fatura Sorgulama (E-Invoice Inquiry). Additional offerings include Yurt İçi Hizmetler (Domestic Services) covering various delivery modes (Teslimat Hizmetleri, Bireysel Online Gönderi, Özel Hizmetler, Bilgilendirme Hizmetleri) and Yurt Dışı Hizmetler (International Services) including DHL eCommerce Yurt Dışı and KKTC services. The KOBİ Hizmetleri (SME Services) and Paketleme Hizmetleri (Packaging Services) modules round out the portfolio. The brand serves 81 provinces across Turkey and ships to 220 countries worldwide, with a reported 600,000+ daily parcel volume.

Differentiator

Problem solved

Functional benefit

Products and services

• Domestic Parcel Delivery (Yurt İçi Teslimat)
• International Shipping (Yurt Dışı Gönderi)
• Cash Collection Shipment (Tahsilatlı Gönderi / COD)
• E-Commerce Shipping Integration
• SME Shipping Services (KOBİ Hizmetleri)
• Packaging Services (Paketleme Hizmetleri)
• Northern Cyprus Services (KKTC Hizmetleri)
• DHL eCommerce Agency (Franchise Partner Program)
• Entrepreneur Courier Program (Girişimci Ol)

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration30 records

Feature7 records

Partnerships

13 partnerships are on record, tiered core, major and minor.

• Amazon TurkeycoreGTM or Marketing PartnerE-commerce marketplace integration allowing Amazon sellers to use DHL eCommerce for shipping directly through the platform
• TrendyolcoreGTM or Marketing PartnerIntegration partnership with Turkey's leading e-commerce marketplace for seamless shipping label generation and tracking
• HepsiBuradacoreGTM or Marketing PartnerE-commerce platform integration enabling HepsiBurada sellers to ship via DHL eCommerce
• n11.commajorGTM or Marketing PartnerMarketplace integration with n11.com for seller shipping services
• TEMUmajorGTM or Marketing PartnerCross-border e-commerce platform integration for international shipping services
• KaracamajorGTM or Marketing PartnerCorporate e-commerce customer using DHL eCommerce for online sales delivery
• Çiçek SepetimajorGTM or Marketing PartnerFlower and gift delivery platform integration
• De FactomajorGTM or Marketing PartnerFashion retail brand using DHL eCommerce for e-commerce deliveries
• KotonmajorGTM or Marketing PartnerFashion retailer using DHL eCommerce for online orders
• İş BankasımajorGTM or Marketing PartnerIntegration with HGS (Highway Toll System) for corporate fleet management
• Turkcell PasajminorGTM or Marketing PartnerTelco e-commerce marketplace integration
• YataşminorGTM or Marketing PartnerFurniture retailer using DHL eCommerce for large item deliveries
• VivenseminorGTM or Marketing PartnerOnline furniture retailer integration for white-glove delivery services

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Aras Kargo: Major Turkish domestic and international courier with nationwide branch coverage and e-commerce parcel focus. Directly competes with DHL eCommerce Turkey on domestic last-mile delivery and marketplace seller integrations.
• Sürat Kargo: Turkish courier specializing in e-commerce and COD parcel delivery with broad branch network. Directly competes in the same domestic e-commerce parcel segment with similar marketplace integration capabilities.
• Yurtiçi Kargo: Turkey's largest domestic courier by volume, providing door-to-door parcel delivery across all 81 provinces. Directly comparable to DHL eCommerce Turkey in domestic e-commerce parcel delivery, branch network scale, and marketplace integrations.
• PTT Kargo: Turkey's national postal operator with parcel delivery services across all provinces. Competes as a state-backed alternative for domestic and cross-border parcels with structural advantages in last-mile reach.

Broad incumbents

• FedEx: Global express courier with Turkish operations focused on international shipments. Comparable as a broad incumbent in the cross-border small-parcel segment that DHL eCommerce Turkey also serves via its 220-country network.
• UPS: Global parcel and logistics giant operating in Turkey through agents and partnerships. Comparable as a broad incumbent competing in cross-border and B2B parcel segments served from the same DHL eCommerce Turkish network.
• DHL Express: Global sister division under Deutsche Post DHL Group, focused on international express delivery rather than domestic e-commerce. Comparable as part of the same DHL Group ecosystem and shared global brand/infrastructure.

Regional players

• GLS (General Logistics Systems): European parcel delivery network operating across multiple countries with B2C focus. Comparable as a regional peer in cross-border e-commerce parcel logistics with similar integrator model.
• DPD: European parcel delivery network with Turkish presence focused on cross-border e-commerce. Comparable as a regional peer competing for the same cross-border e-commerce flows that DHL eCommerce Turkey handles via DHL Group.

Emerging players

• Trendyol Express: Vertically-integrated delivery arm of Turkey's largest e-commerce marketplace. Comparable as an emerging digital delivery player threatening marketplace-anchored parcel volumes that DHL eCommerce Turkey depends on.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/mngkargo
• YouTubeyoutube.com/@dhlecommerceturkiye
• Facebookfacebook.com/mngkargo
• LinkedInlinkedin.com/company/dhl-ecommerce-turkiye
• Instagraminstagram.com/dhlecommerceturkiye
• TikToktiktok.com/@dhlecommercetr

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DHL Express