What LaborSoft Corporation does

LaborSoft Corporation is a privately held US software company founded in 2008, headquartered at 233 Needham Street, Newton Upper Falls, Massachusetts. The company builds and sells a cloud-based HR Case Management platform purpose-built for employee relations and labor relations workflows. The platform unifies nine integrated modules — HR Case Management, Employee Relations, Incidents & Investigations, Discipline Management, Labor Relations, Grievances & Arbitration, Equal Employment Opportunity, Document Management, and Scheduling — into a single system designed to replace fragmented spreadsheets, email threads, and paper files used to track employee relations cases.

The platform is hosted on Microsoft Azure with geographically redundant encrypted backup, 256-bit AES encryption, role-based access controls, and automatic date-stamped audit trails. It integrates with major HRIS systems including Workday and PeopleSoft via scheduled SFTP data dumps in CSV format. LaborSoft has layered AI capabilities onto the product, including natural language processing for complaint language analysis, predictive analytics that forecast which grievances are likely to escalate to arbitration, and process automation for case categorization and standardized letter generation.

LaborSoft operates a subscription-based SaaS revenue model with module-based and user-based annual pricing, sold through an enterprise field sales motion driven by personalized demonstrations. The company targets medium-to-large organizations across five primary verticals — government, education, healthcare, transit, and utilities — with a customer base of 100+ organizations ranging in size from fewer than 1,000 employees to over 500,000 employees. Named customers include AT&T, Stanford Hospitals and Clinics, Oregon State University, Texas Tech University, Dignity Health, the State of Minnesota, Saint Paul Minnesota, the Maryland Transit Administration, and the Massachusetts Bay Transportation Authority. The company employs 11-50 people and has not disclosed any external funding rounds, suggesting a bootstrapped, cash-flow-funded operating posture.

Name

LaborSoft Corporation

Legal name

LaborSoft

Website

https://laborsoft.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

LaborSoft Corporation is a privately held US SaaS company founded in 2008 that sells a cloud-based HR Case Management platform purpose-built for employee and labor relations workflows, serving medium-to-large organizations across government, education, healthcare, transit, and utilities on a subscription basis.

Ownership category

akta.pro rank

Product category

HR Case Management Software

NAICS

Human Resources Consulting Services (541612), Employment Services (5613)

SIC

Services-Prepackaged Software (7372), Services-Management Services (8741)

akta.pro primary industry

HR Service Delivery, Case Management & Employee Self-Service (BPACAPAL)

akta.pro secondary industries

Core HR & HRIS (BPACAPAA), HRIS/HCM Managed Services & Support (BPAEAGAF)

Keywords

• HR case management
• Employee relations software
• Labor relations software
• Grievance management software
• Investigation management software

Headquarters

HQ city

Braintree

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription-based SaaS Licensing: LaborSoft operates as a subscription-based software-as-a-service platform. Pricing varies based on the number of users and required modules. The company offers flexible plans allowing scalability as organizations grow. Costs are quote-based and determined through consultation with the sales team. Organizations are typically able to complete implementation in weeks or a few months.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

LaborSoft sells a cloud-based HR Case Management SaaS platform that centralizes employee relations, labor relations, investigations, grievances, discipline, equal employment opportunity, document management, and scheduling workflows for mid-to-large organizations. The platform is sold on a subscription basis, with pricing scaled by user count and the modules activated, and is delivered as a browser-accessible service hosted on Microsoft Azure.

Product overview

LaborSoft is a cloud-based, all-in-one HR Case Management platform that unifies multiple modules for managing employee relations and labor relations case activity. The platform consists of nine integrated modules: HR Case Management (core platform), Employee Relations, Incidents & Investigations, Discipline Management, Labor Relations, Grievances & Arbitration, Equal Employment Opportunity, Document Management, and Scheduling. These modules work together within a single system to centralize documentation, automate workflows, track compliance, and provide real-time analytics across all HR case types.

Differentiator

Problem solved

Functional benefit

Products and services

• HR Case Management

Quantifiable outcome

• Low ongoing costs and minimal support requirements reported by long-term customers
• +1 more outcomes

Named customers18 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature7 records

Partnerships

One partnership is on record.

• Microsoft AzurecoreTechnology or IntegrationLaborSoft is hosted on Microsoft Azure cloud infrastructure with geographically redundant backup systems. Customer data is stored in secure, encrypted databases across multiple Azure regions ensuring availability and minimal downtime in case of disaster.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Case IQ (formerly i-Sight): Case IQ provides investigative case management software for HR, compliance, and legal teams handling workplace incidents, fraud, and complaints. Directly comparable to LaborSoft's Incidents & Investigations and Employee Relations modules for mid-to-large organizations.
• HR Acuity: HR Acuity is a SaaS employee relations and HR case management platform focused on investigations, complaints, and compliance tracking for mid-market and enterprise HR teams. Directly comparable to LaborSoft as a specialized, purpose-built ER case management solution targeting HR leaders with similar use cases.
• NAVEX Global: NAVEX Global offers ethics, compliance, and incident management software including whistleblower hotlines and case management used by HR, legal, and compliance teams. Comparable to LaborSoft in handling sensitive workplace investigations and case workflows, particularly around EEO, harassment, and misconduct matters.
• Resolver (now part of Kroll): Resolver offers incident and case management software used by HR, compliance, and security teams. Overlaps with LaborSoft in workplace investigations, complaints, and ER/IR case tracking for enterprise and government customers.

Broad incumbents

• ServiceNow HR Service Delivery: ServiceNow's HR Service Delivery offering includes case management, employee service center, and workflow automation within its broader enterprise service management platform. It competes with LaborSoft for HR case management budget at large enterprises, though it is a broader platform rather than a labor-relations specialist.
• Workday HCM: Workday is a leading cloud HCM platform that includes HR case management capabilities as part of its broader suite. It is both a LaborSoft integration partner (via SFTP) and a potential competitive threat as it adds more case management functionality native to its core platform.
• SAP SuccessFactors: SAP SuccessFactors is a broad cloud HCM suite used by large global enterprises that includes employee relations workflows. While not labor-relations-specialized, it competes for HR software budget and represents a bundling threat against niche ER case management vendors.
• Oracle HCM / PeopleSoft: Oracle's HCM Cloud and legacy PeopleSoft platform serve large enterprises with broad HR functionality including employee relations tooling. PeopleSoft is a LaborSoft integration partner; Oracle's broader portfolio represents a bundling threat to standalone ER case management vendors.

Regional players

• Sympa: Sympa is a European HR software vendor offering HCM and HR case management capabilities primarily serving Nordic and European markets. Comparable to LaborSoft in providing HR case and employee relations workflows, but focused on a different geographic market.

Emerging players

• ConcernCenter (HR Concerns): ConcernCenter is a specialized HR case management and employee concerns platform focused on capturing, routing, and resolving workplace issues. Comparable to LaborSoft as a niche ER/case management vendor targeting HR and compliance teams in regulated organizations.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/laborsoft

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LaborSoft Corporation