COC

What COC does

COC AG is a German Managed Service Provider founded in 1990, headquartered in Burghausen, Bavaria, with branch offices in Wesel (North Rhine-Westphalia) and Hannover (Lower Saxony). The company delivers managed IT services to mid-market and enterprise customers with 300 to 3,000+ IT users, anchored in Microsoft-centric technology stacks (Microsoft 365, Azure, Citrix). Its customer base spans regulated and industrial verticals including chemicals, aviation/aerospace, manufacturing, automotive, construction materials, utilities, and government, with named reference customers such as AlzChem, MTU Aero Engines, Munich Airport, Carl Zeiss, STAEDTLER, Wienerberger, XELLA, and Uponor.

The product portfolio is modular, combining managed services with consulting and productized offerings. Core service lines include Managed IT Services, IT Security (SOC, NIS2/ISO27001 consulting), IT Infrastructure & Cloud, IT Support & Operations (24/7 IT Service Desk with up to 80% first-call resolution), and Software Engineering & DevOps. Differentiated offerings include "Cloud in a Box" (a pre-configured managed cloud package for SMEs), an AI-assisted IT Service Desk, a RAG Model for compliance-grade AI deployment, and Azure IoT solutions with custom hardware integration. Sub-brands DOCUNIZE and HelpMatics extend the portfolio into document management and service desk tooling. Strategic partnerships with Microsoft (Solution Partner), Veeam, NetApp, WatchGuard, Security Scorecard, and baramundi anchor the technology ecosystem.

Revenue is generated primarily through recurring managed-service contracts and project-based consulting under individually negotiated Service Level Agreements. COC AG operates a consultative, sales-led go-to-market model targeting German-speaking B2B customers through dedicated account managers and technical consultants, with distribution concentrated in Germany. Leadership comprises a three-member Vorstand (Andreas Bublak, Robert Zellner, Peter Reschka) and a Supervisory Board chaired by Albert Eckl; the firm is a privately held Aktiengesellschaft with no disclosed parent, investors, or institutional shareholders.

Name

COC

Legal name

COC AG

Website

https://coc-ag.de

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

101–250 employees

Short description

COC AG is a German Managed Service Provider founded in 1990, offering Microsoft-centric managed IT services, cloud infrastructure, IT security, and 24/7 IT support to mid-market and enterprise clients across chemical, aviation, manufacturing, and government verticals in Germany.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Network Operations Outsourcing (NOC Services) (BPAEAMAD)

akta.pro secondary industries

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE), Governance, Risk & Compliance (GRC) Managed Services (BPAEADAJ), Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

Keywords

• Managed IT services
• IT security consulting
• Cloud infrastructure services
• Microsoft 365 support
• IT service desk

Headquarters

HQ city

Burghausen

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed IT service contracts where COC assumes responsibility for results, quality, costs, and risk for defined IT services. Services include IT infrastructure management, cloud operations, security, and support. Revenue is generated through monthly or annual service fees based on agreed SLAs.
2. IT Consulting Services: Professional consulting services for IT strategy, cloud migration, digital transformation, and security compliance (NIS2, ISO27001). These are typically project-based engagements with defined scopes and timelines.
3. Cloud in a Box Package: Pre-configured managed cloud packages for SMEs including predefined service bundles. Revenue generated through subscription fees for the complete package including operation, monitoring, and support.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels9 records

Core offering

COC AG is a German Managed Service Provider (MSP) that assumes operational responsibility for customer IT environments across cloud, security, infrastructure, and end-user support. Its core offering is a modular portfolio of managed IT services built primarily on Microsoft Azure, Microsoft 365, and Citrix technologies, combined with a 24/7 IT Service Desk, Security Operations Center, IT Operation Center, and Software Engineering/DevOps consulting. The portfolio is sold on subscription/managed-service contracts with custom SLAs to mid-market and enterprise clients in Germany.

Product overview

COC AG operates as a Managed Service Provider (MSP) offering a modular portfolio of IT services centered around managed IT services, IT security, cloud infrastructure, and IT operations. The core offering consists of Managed IT Services where COC assumes responsibility for results, quality, costs, and risks. Key products include IT Security (SOC services, cloud security, Zero Trust), IT Infrastructure & Cloud, IT Support & Operations (including 24/7 IT Service Desk), and Software Engineering & DevOps. The company specializes in Microsoft technologies (Microsoft 365, Azure, Teams, Citrix) with specialized add-on modules like Cloud in a Box for SMBs, NIS-2 and ISO 27001 consulting, RAG Model for AI compliance, and AI-powered IT Service Desk. Additional offerings include Azure IoT solutions, Virtual Reality platforms, and Digital Access Control systems. COC also lists sub-brands DOCUNIZE and HelpMatics. The portfolio is designed for flexibility, allowing customers to combine standardized modules for tailored IT service solutions.

Differentiator

Problem solved

Functional benefit

Brands

• DOCUNIZE™: Document management solution
• HelpMatics™

Products and services

• Managed IT Services COC's flagship managed IT service in which the company assumes responsibility for results, quality, costs, and risks of defined, standardized IT services while the customer retains IT sovereignty and control. Sold to mid-market and enterprise customers in Germany with custom SLAs.
• IT Security (Managed IT-Security) Managed IT security services including Security Operations Center (SOC), cloud security, and Zero Trust concepts for small and medium-sized businesses and mid-market companies.
• IT Infrastructure & Cloud Cloud and IT infrastructure services covering implementation, automation, operations, and further development of customer cloud environments.
• IT Support & Operations IT service support including Operation Center, Workplace as a Service, and data protection or information security consulting for ongoing IT operations.
• Software Engineering & DevOps Consulting and delivery for the development of new software applications with dedicated cloud and DevOps teams.
• Cloud in a Box Pre-configured, bundled managed Microsoft cloud solution for SMEs that includes complete operation, monitoring, and support of Microsoft 365/Azure environments, with optional add-on services and an Executive Digital Risk Check.
• NIS-2 Consulting and Implementation Consulting and implementation services for NIS-2 EU Directive compliance, from detailed analysis and action plan development through to securing IT systems.
• ISO 27001 Consulting and Implementation Consulting and implementation support for Information Security Management Systems (ISMS) from initial steps through ISO 27001 certification.
• Microsoft 365 Copilot Consulting Consulting, introduction, and training services for Microsoft 365 Copilot in enterprise environments, including compliance considerations.
• Security Operations Center (SOC) Real-time monitoring and IT security services delivered through COC's Security Operations Center.
• 24/7 IT-Service Desk Round-the-clock IT support with German-based IT-trained agents, guaranteed response times (phone <30 seconds, email <20 minutes), up to 80% first-call resolution, and over 95% customer satisfaction.
• Azure IoT Solutions Microsoft Azure IoT connectivity solutions that link real-world sensors and devices (including custom hardware such as Raspberry Pi) to the Azure cloud for real-time data processing, anomaly detection, automated monitoring and alerting, with cloud-based visualization portals.
• Digital Retail Platform (VR Showrooms) Cloud-based digital retail platform for automotive dealer networks featuring VR showrooms, content management, deployment, monitoring, and 24/7 support; demonstrated scaling from 1,000 to 2,000 dealers globally across cities including Berlin, Paris, Los Angeles, Moscow, and Istanbul.
• Digital Access Control (Personless Digital Gate) Contactless digital access and visitor management system for enterprises, trade events, and public administrations using a personless digital gate.

Quantifiable outcome

• Up to 80% first-call resolution rate for IT Service Desk
• +4 more outcomes

Named customers29 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft Solution Partner with expertise in Microsoft 365, Azure, and related Microsoft technologies. COC provides implementation, migration, and managed services for Microsoft cloud platforms. The partnership includes access to Microsoft tools, training, and support resources for delivering Microsoft-centric IT solutions.
• VeeamcoreTechnology or IntegrationTechnology partnership for backup and recovery solutions. Veeam provides data protection and backup software that COC integrates into its managed services offerings for customers requiring enterprise backup solutions.
• NetAppcoreTechnology or IntegrationPartnership for storage and cloud data management solutions. NetApp provides the storage infrastructure technology that COC integrates into customer environments and manages as part of its managed services.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• T-Systems International: Deutsche Telekom's enterprise IT services arm and one of Germany's largest managed service providers, serving multinationals and large domestic enterprises with cloud, SAP, and managed infrastructure. Incumbent competitor for enterprise MSP contracts in Germany.
• Avanade Inc. Microsoft-focused joint venture between Accenture and Microsoft, specializing in Microsoft 365, Azure, Copilot, and managed services. Closely comparable technology focus but with global scale, larger consultancy bench, and direct overlap on Microsoft-centric managed services.
• Computacenter plc: Public UK-headquartered IT services provider with a substantial German business, offering managed services, workplace, datacenter, and security to enterprise customers. Overlaps with COC in enterprise managed services within Germany.
• Allgeier Group: Established German IT services group delivering managed services, IT staffing, and digital transformation across multiple verticals in DACH. Larger and more diversified than COC, but operates in the same managed IT services category.
• Eviden (Atos Germany): European IT services and digital transformation business spun out of Atos with operations across Germany, offering managed services, cybersecurity, and cloud transformation. Larger-scale competitor in enterprise managed services in Germany.
• Bechtle AG: One of the largest German IT providers, offering comprehensive managed services, cloud, datacenter, and IT security across Europe. Head-to-head competitor in enterprise managed services, but with materially greater scale, broader portfolio, and public market reach.

Direct peers

• SVA System Vertrieb Alexander GmbH: German IT system integrator and managed service provider of comparable scale with strong enterprise focus in DACH, offering hybrid cloud, datacenter, and managed services to mid-market and enterprise customers. Highly comparable footprint and customer profile to COC AG.
• Sycor GmbH: German Microsoft-focused managed services and digital transformation provider (Microsoft Gold Partner), serving industrial Mittelstand customers with managed IT, cloud, and application services. Direct overlap with COC's Microsoft-centric MSP positioning and German industrial customer base.
• msg systems AG: German IT services and consulting group providing managed services, devops, and industry-specific IT solutions across regulated industries including manufacturing and financial services. Comparable in scope of managed and consulting offerings and German mid-market/enterprise focus.
• CANCOM SE: Public German managed services and IT provider focused on hybrid cloud, managed services, and Microsoft-centric solutions for the Mittelstand. Direct overlap in cloud-managed services and Microsoft ecosystem partnership model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/COCBurghausen/videos
• Facebookfacebook.com/pages/COC-AG/133401940084215
• LinkedInlinkedin.com/company/coc-ag
• Instagraminstagram.com/coc_ag_
• Xx.com/coc_ag

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about COC