What Computer Telephony Distributing does

Computer Telephony Distributing (CTD) is a privately held value-added distributor of telecommunications and networking solutions, founded in 2004 and headquartered at 1200 Woodruff Rd F9, Greenville, South Carolina. The company does not develop proprietary technology; instead it sources, stocks, and resells hardware and software from roughly two dozen manufacturers across categories including VoIP PBX systems, hosted telephone platforms, switches/routers/WiFi equipment, security cameras and access control, SBC/firewalls/gateways, SIP and conference phones, IP paging, telecom software, and battery back-up. Its core go-to-market is an authorized-reseller channel in the US (with warehousing and fulfillment relationships extending into Canada) aimed at telecommunications and networking dealers.

CTD serves two distinct customer segments. The primary segment is SMB and mid-market telecom/networking resellers and dealers, who receive complimentary technical support and training with every purchase, plus fee-based installation services. The second segment is telecommunications equipment manufacturers — domestic and foreign — seeking outsourced 24/7 domestic East Coast technical support, which CTD delivers through its in-house Technical Assistance Center (TAC) staffed around the clock and billed in 20-minute increments on a pay-as-you-go basis. Manufacturer-tier partners (e.g., Allworx, Zultys, Ericsson-LG) are positioned as core; a broad bench (Konftel, Fanvil, Yealink, TP-Link, NETGEAR, EnGenius, Aruba Instant On, Edgecore, Tyco, Algo, Cyberdata, Matrix, Ingate, PIKA, Metropolis, XTREME) is described as minor.

The revenue model is a mix of hardware distribution margins (product resale to authorized resellers), professional services revenue from the TAC (usage-based billing to manufacturers), and professional services revenue from installation (add-on fees to dealers). Pricing is quote-based and not publicly disclosed. CTD operates with 11-50 employees, has no disclosed institutional investors or funding rounds, and reports no public-facing app or API. The company's differentiator, per its own positioning, is breadth of authorized-brand partnerships combined with embedded technical support and installation services that reduce the operational burden on resellers and manufacturers — a 24/7 human-support overlay rather than a software or AI platform play.

Name

Computer Telephony Distributing

Legal name

Computer Telephony Distributing

Website

https://ctdconnect.com/

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Computer Telephony Distributing (CTD) is a privately held, Greenville, SC-based value-added distributor, founded in 2004, that sells telecom and networking hardware from roughly 24 manufacturers to authorized SMB resellers across the US and Canada, while providing complementary technical support, fee-based installation, and a 24/7 paid Technical Assistance Center for manufacturers.

Ownership category

akta.pro rank

Headquarters

HQ city

Greenville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Operations, Personnel, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Distribution: CTD distributes telecommunications and networking hardware products from multiple manufacturers to authorized resellers. Revenue is generated through product distribution margins on sales of VoIP PBX systems, switches, routers, security cameras, SIP phones, conference phones, wireless solutions, and related peripherals.
2. Technical Support Services (TAC): CTD's Technical Assistance Center (TAC) provides technical support to dealers and manufacturers, billed in 20-minute increments. This pay-as-you-go fee structure allows manufacturer partners to access professional technical support without maintaining internal support staff or call center equipment. Support covers product inquiries, troubleshooting, and issue resolution.
3. Installation Services: CTD provides full-service, remote installation for dealer customers. Installation services are billed as an add-on service separate from the product sale and technical support. The engineering team provides comprehensive implementation services to ensure customers can begin utilizing systems quickly with limited disruption to operations.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels2 records

Core offering

Computer Telephony Distributing (CTD) is a value-added distributor that distributes telecommunications and networking hardware and software from multiple manufacturers (Allworx, Ericsson-LG, Zultys, TP-Link, NETGEAR, EnGenius, Konftel, and others) to authorized resellers and dealers. The company supplements distribution with complimentary technical support, training, a 24/7 Technical Assistance Center (TAC) billed in 20-minute increments for manufacturer partners, and fee-based remote installation services.

Product overview

CTD is a value-added distributor of telecommunications and networking solutions offering a comprehensive portfolio of products from multiple manufacturers. The product lineup includes VoIP PBX Systems (Allworx, Ericsson-LG, Zultys) and hosted telephone systems (Zultys Cloud Services); switches, routers, and WiFi equipment (TP-LINK, NETGEAR, EnGenius, D-Link, Linksys, Aruba Instant On, Edgecore); security cameras, video recorders, and access control systems (CloudVue, Tyco Exacq, Tyco Illustra, Tyco Kantech); SBC/firewalls/gateways (Ingate, PIKA); SIP/conference phones and wireless solutions (Fanvil, KONFTEL, Yealink, Algo); IP paging and gateways (Cyberdata, Fanvil door phones, Matrix Telecom); telecommunications software (Metropolis for call center and 911 management); and battery back-up systems (XTREME). CTD provides technical support, training, and installation services as part of its value-added distribution approach.

Differentiator

Problem solved

Functional benefit

Products and services

• VoIP PBX Systems

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• AllworxcoreTechnology or IntegrationAllworx is a manufacturer of simple and scalable VoIP PBX solutions that can accommodate up to 250 users, connecting through VoIP trunks, traditional phone lines, or T1/PRI. CTD distributes Allworx products and provides technical support and installation services for dealer partners.
• ZultyscoreTechnology or IntegrationZultys offers a fully integrated portfolio of business communications solutions including instant messaging, video, conferencing, and email voice messages. CTD distributes Zultys VoIP PBX systems and Zultys Cloud Services (hosted telephone systems) to dealer partners.
• Ericsson-LGcoreTechnology or IntegrationEricsson-LG provides a range of systems to meet the needs of small to medium-sized businesses with 20 to 1,200 users. CTD distributes their business-grade wired and wireless networking and telephone solutions including modular features and bolt-on services.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• ScanSource: ScanSource is a large value-added distributor of specialty technology solutions including UC/VoIP, networking, and security — directly competing with CTD across similar SMB/mid-market telecom resellers and many of the same manufacturer brands (e.g., it carries competing lines such as Avaya, Poly, and Cisco alongside CTD's Allworx/Zultys/Ericsson-LG).
• Jenne: Jenne is a value-added distributor focused on UC, VoIP, networking and cloud services for SMB resellers and MSPs, now operating as a ScanSource company. It overlaps directly with CTD on VoIP hardware distribution and outsourced support services to resellers in the same product categories.
• Westcon-Comstor: Westcon-Comstor is a global value-added distributor specializing in security, networking, collaboration and UC. It competes with CTD for both reseller relationships and vendor mindshare in networking (Aruba/Cisco) and UC (premium-tier vendors), serving similar channel partners.
• TeleDynamics: TeleDynamics is a Canadian value-added distributor of VoIP, UC, networking and collaboration solutions for telecom resellers, dealers and integrators. Its product categories (VoIP PBX, SIP phones, networking, paging) and dealer/reseller GTM closely mirror CTD's business model.
• MicroCorp: MicroCorp is a US value-added distributor of UCaaS, CCaaS, networking and security solutions targeting telecom resellers and MSPs. Its hybrid on-premise/cloud portfolio and channel-only model closely parallel CTD's approach, including outsourced support and partner enablement services.
• ABP Technology: ABP Technology is a smaller US value-added distributor focused on VoIP, contact center and unified communications for resellers and integrators. It is comparable to CTD as a niche, channel-only VAD serving SMB/mid-market telecom dealers with similar product breadth and technical support emphasis.

Broad incumbents

• Ingram Micro: Ingram Micro is a global broadline IT distributor with a much wider catalog spanning networking, UC, security, servers and consumer electronics. It competes with CTD indirectly through resellers and serves as an alternative sourcing channel for many of the same networking and security brands CTD carries.
• TD SYNNEX: TD SYNNEX is a global broadline IT distributor formed from the merger of Tech Data and SYNNEX, offering networking, UC, security and mobility solutions at scale. It overlaps with CTD on networking and security distribution for resellers but operates at significantly greater scale and breadth.

Emerging players

• Pax8: Pax8 is a cloud-focused distributor serving MSPs with UCaaS, CCaaS, security and SaaS solutions. It is comparable to CTD as a channel-only distribution partner for SMB/mid-market resellers, though its emphasis is cloud subscription rather than hardware, representing the newer generation of distributors CTD may eventually need to compete with.

Market position

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ctdconnect
• Facebookfacebook.com/computer-telephony-distributing-321032534724242

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Computer Telephony Distributing