TSA

Name

TSA

Legal name

TEC Services Association C.I.C

Website

https://tsa-voice.org.uk

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Wilmslow

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Membership subscriptions: TSA generates revenue through membership fees. TSA membership includes participation, information, knowhow, access to TSA's knowledge base, and the ability to shape the TEC sector. Members include NHS trusts, local authorities, care providers, housing associations and technology suppliers.
2. Consultancy services: TSA provides consultancy services to TEC service providers, suppliers/SMEs, and housing associations. Offerings include consultancy engagements, an Associate Network, and case studies demonstrating how TSA has helped organisations grow and adapt.
3. Events and conferences: TSA runs events including the flagship ITEC Conference and awards, regional showcases, surgeries, and webinars. Revenue is generated through attendee fees, sponsorships, and exhibitor bookings.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

TSA is the UK industry and advisory body for technology-enabled care (TEC). It provides membership subscriptions, quality assurance certification (QSF) through partner TEC Quality, the annual ITEC Conference, consultancy services to care providers, suppliers and housing associations, the Digital Shift campaign for the analogue-to-digital transition, training via its Virtual Home platform, and publications including the TEC Voice magazine and TEC Outlook report.

Product overview

TSA (TEC Services Association) is the independent advisory body for the technology enabled care (TEC) sector in the UK. Rather than selling a single product, TSA offers a portfolio of membership, assurance, and advisory services. The core offerings include the Quality Standards Framework (QSF) certification programme operated through partner TEC Quality, the annual ITEC Conference, the Find TEC Services search directory, TSA Consultancy Services, the Digital Shift campaign for analogue-to-digital transition, TEC Guidance and resources including the TEC Outlook report, Virtual Home training platform, and the TEC Voice industry magazine. These services support organisations that commission, provide, and supply TEC services to over two million older and disabled people.

Differentiator

Problem solved

Functional benefit

Brands

• ITEC Conference: Flagship annual conference and awards for the TEC sector
• Digital Shift
• TEC Quality
• Virtual Home
• EverydayTEC

Products and services

• Find TEC Services Online search directory enabling individuals, families, and commissioners to locate TSA member telecare and telehealth service providers by area, nationally, or by name.
• ITEC Conference TSA's flagship annual conference and exhibition for the technology-enabled care community, convening over 1,200 attendees to discuss TEC innovation, policy and practice.
• Quality Standards Framework (QSF) Independent UKAS accredited quality assurance certification scheme for TEC service providers and suppliers, operated by TSA's assurance partner TEC Quality.
• Member Directory Searchable A-Z directory of TSA members across the UK and overseas, including NHS trusts, local authorities, care providers, housing associations, and technology suppliers, with QSF Certified members marked accordingly.
• TSA Consultancy Services Advisory consultancy helping organisations commission, provide and supply TEC services, with engagements tailored for service providers, suppliers/SMEs, and housing associations navigating the analogue-to-digital shift.
• Digital Shift Campaign Sector-wide campaign providing guidance, testing protocols, and resources to support the TEC sector's transition from analogue to digital phone networks ahead of the January 2027 IP switch deadline.
• Virtual Home Flexible TEC workforce training platform designed to deliver learning that fits around the schedules of professionals working in technology-enabled care.
• TEC Guidance and Resources TSA-produced knowledge library offering guidance and resources across TEC themes including scams awareness, mental health and wellbeing, resilience of TEC solutions and monitoring services, and the annual TEC Outlook report.
• TEC Voice Magazine Free industry publication providing TEC sector news, trends, case studies and thought leadership, distributed to the TEC community.

Quantifiable outcome

• Over 2 million older and disabled people supported through TSA member-provided TEC services
• +3 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• TEC QualitycoreStrategic or Co-development PartnerTEC Quality is TSA's assurance partner and runs the Quality Standards Framework (QSF), the only independent and UKAS accredited quality assurance system in the TEC sector. QSF provides certification for TEC service providers and suppliers, serving as a key trust signal in the sector.
• PA ConsultingcoreStrategic or Co-development PartnerPA Consulting co-produces the annual TEC Outlook report with TSA. The TEC Outlook 2026 report provides sector intelligence on barriers to adoption, workforce readiness for AI tools, and integration challenges. TSA's CEO and PA Consulting experts present findings at ITEC Conference.
• ADASS (Association of Directors of Adult Social Services)coreStrategic or Co-development PartnerADASS (Association of Directors of Adult Social Services) is listed as a partner of TSA. ADASS represents directors of adult social services and is a key stakeholder in TEC commissioning and policy.
• LGA (Local Government Association)coreStrategic or Co-development PartnerLGA (Local Government Association) is listed as a partner of TSA. LGA represents local authorities and is a key partner in TSA's work on digital shift guidance, workforce development, and sector risk management.
• Skills for CarecoreStrategic or Co-development PartnerSkills for Care is listed as a partner of TSA. As the strategic workforce body for adult social care in England, Skills for Care is a key partner for TSA's workforce development initiatives and digital TEC skills programmes.
• HEE (Health Education England)minorStrategic or Co-development PartnerHEE (Health Education England) is listed as a partner of TSA. NHS England Workforce, Training and Innovation, HEE contributes to TSA's health and care workforce development agenda.
• IPC (Institute of Public Care)minorStrategic or Co-development PartnerIPC (Institute of Public Care at Oxford Brookes University) is listed as a partner of TSA. IPC works on care system improvement and is listed as a partner supporting TSA's mission.
• NFCC (National Fire Chiefs Council)minorStrategic or Co-development PartnerNFCC (National Fire Chiefs Council) is listed as a partner of TSA. The partnership supports TSA's community safety focus within TEC, including fire safety integration in housing and care settings.
• ESPO FrameworkminorStrategic or Co-development PartnerESPO (Education Services Procurement Organisation) Framework is listed as a partner of TSA, providing a procurement framework that TSA members can access for TEC procurement.
• ArgentiminorImplementation/ SI/ Consulting PartnerArgenti is a care technology partnership referenced in a thought leadership article citing TSA's TEC Outlook 2026. Argenti's partnership with Hampshire County Council is presented as a practical example of successful TEC adoption, demonstrating how technology combined with workforce enablement delivers better outcomes.

Scale indicators3 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Digital Social Care: National resource supporting the adult social care sector with digital and data skills. Directly comparable to TSA in its digital shift remit for social care providers, with overlap in audience (care providers) and complementary (not competitive) remit on digital readiness.
• Association of Directors of Adult Social Services (ADASS): National association of directors of adult social services in England. A TSA strategic partner, but also a directly comparable membership/policy body shaping the TEC commissioning landscape — relevant for benchmarking influence and member overlap.
• UK Homecare Association: UK trade association representing homecare providers. Directly comparable to TSA as a membership-based industry body serving the UK social care sector, with overlapping members (local authorities, commissioners, providers) and a similar advocacy/events business model.
• Care England: The leading representative body for independent adult social care providers in England. Highly comparable to TSA — both operate as membership trade associations influencing UK adult social care policy, running events, and representing providers to government.
• National Care Forum: Membership body for not-for-profit social care providers in the UK. Closely comparable to TSA in terms of mission, audience overlap (charitable care providers, housing associations), and policy advocacy posture.
• Housing Learning and Improvement Network (Housing LIN): UK network for housing, health, and care professionals focused on extra-care and older people's housing. Directly comparable to TSA given the overlap in housing association members and shared policy themes around digital switchover, TEC integration, and supported housing.
• Skills for Care: Strategic workforce body for adult social care in England and a TSA partner. Comparable as a sector-wide membership/influence body with overlapping members and shared priorities on workforce development, digital skills, and adult social care policy.
• Voluntary Organisations Disability Group (VODG): Membership body for voluntary sector disability service providers. Comparable to TSA as a sector-specific trade association influencing commissioning, workforce, and policy across the UK disability and social care ecosystem.

Broad incumbents

• The King's Fund: Independent health and care policy think tank in the UK. Comparable in producing influential sector research (analogous to TEC Outlook) and shaping policy debate, though operating as a broader, non-membership research body rather than a sector trade association.
• NHS Confederation: The membership body for organisations that commission and provide NHS services. Comparable to TSA as a larger, broader health-system industry association with overlapping members (NHS trusts) and similar convenor/policy influence role, though operating at system rather than TEC-specific level.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCLrg7HjPp8j9WTdDcME8QZg
• Facebookfacebook.com/share/14FQfCbrCt2/?mibextid=wwXIfr
• LinkedInlinkedin.com/company/tsa-voice
• Xx.com/tsavoice

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TSA