Universal Fidelity Life Insurance Company

What Universal Fidelity Life Insurance Company does

Universal Fidelity Life Insurance Company (UFLIC) is a privately held, multi-role insurance entity headquartered in Oklahoma City, Oklahoma, with an administrative service center in Duncan, Oklahoma. Founded in 1935 and operating through its subsidiary Southern Life and Health (in operation since 1895), UFLIC simultaneously serves as a Third Party Administrator (TPA) licensed nationally, a licensed insurance company in 7 states, a reinsurer, and an insurance agency via its affiliate Legend Insurance Agency. The company processes over 1.2 million claims per year, administers 90,000+ policies, and covers 350,000+ insureds across life, health, accident, and annuity product lines, supported by SOC1 Type 2 certified, HIPAA-, ERISA-, GLBA-, and CCPA-compliant infrastructure.

The company's core technology is a multi-company policy administration and claims processing platform with EDI 837 file integration, ACORD XML 103 new business imports, real-time claims engine dashboards, configurable business rules engines for benefit and procedure mapping, automatic adjudication at 95%+ ratios processing 200 service lines per minute, and one-click re-adjudication of manual queues. The platform supports traditional life insurance, interest-sensitive WL/UL, annuities (SPIA, MVA, MYGA, FIA), major medical, hospital indemnity, Medicare Supplement, voluntary/worksite benefits, ERISA self-insured benefit plan administration (medical/dental/vision/Rx, FSA/HRA/HSA), stop loss underwriting MGU services, and Producer Owned Reinsurance Captive (PORC) and captive insurer programs.

UFLIC generates revenue across five streams: insurance premium revenue on life, annuity, health, and accident products; TPA service fees from insurance companies and employer self-insured plans for claims processing, policy administration, billing, and compliance; reinsurance administration; commissions through Legend Insurance Agency on Medicare Supplement, Texas Student Accident, and MGU Employer Stop Loss placements for A+ rated carriers; and captive program administration fees for PORC and captive insurer structures. The go-to-market is multi-channel: direct-to-consumer through Legend Insurance Agency, enterprise direct sales to insurance carriers and self-insured employer plans, and an agent and MGU network supported by VUE agency software integration. Customers span insurance carrier TPA clients, employer self-insured plans, insurtech firms seeking infrastructure and licensing, and large agency programs building exclusive or captive structures.

Name

Universal Fidelity Life Insurance Company

Legal name

Universal Fidelity Life Insurance Company

Website

https://uflic.com

Company type

Private

Founded year

1935

Operating status

Operating

Headcount range

101–250 employees

Short description

Universal Fidelity Life Insurance Company (UFLIC) is a privately held, multi-role insurance entity operating since 1935 as a national Third Party Administrator, a 7-state licensed insurer, a reinsurer, and an agency — serving insurance carriers, employer self-insured plans, insurtech firms, and agency programs with life, health, accident, and annuity products and captive/PORC structures.

Ownership category

akta.pro rank

Product category

Insurance Third-Party Administration

NAICS

Direct Life Insurance Carriers (524113), Direct Life, Health, and Medical Insurance Carriers (52411), Direct Health and Medical Insurance Carriers (524114), Agencies, Brokerages, and Other Insurance Related Activities (5242), Insurance Agencies and Brokerages (52421), Insurance Carriers (5241)

SIC

Life Insurance (6311), Insurance Agents, Brokers & Service (6411), Accident & Health Insurance (6321), Hospital & Medical Service Plans (6324)

akta.pro primary industry

Universal Life (UL) Insurance (FSAIABAB)

akta.pro secondary industries

Whole Life Insurance (FSAIABAA), Group Universal Life (GUL) (FSAIADAC), Basic Group Term Life (Employer-Paid) (FSAIADAA), Variable Universal Life (VUL) Insurance (FSAIABAD)

Keywords

• Life insurance administration
• Third party administration
• Insurance claims processing
• Medicare supplement insurance
• Reinsurance administration

Headquarters

HQ city

Duncan

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Insurance Premium Revenue: As a licensed insurance company in 7 states, Universal Fidelity collects insurance premiums from policyholders for life, annuity, health, and accident insurance products.
2. TPA Service Fees: Fees charged to insurance companies and employer self-insured plans for comprehensive third-party administration services including claims processing, policy administration, billing, and compliance.
3. Reinsurance Administration: Reinsurance ceding services and administration for ceded coverage, including reinsurance accounting and tracking.
4. Agency and MGU Commissions: Legend Insurance Agency generates commission revenue from Direct to Consumer Medicare Supplement sales, Texas Student Accident Insurance, and MGU Employer Stop Loss placements for A+ rated carriers.
5. Captive Program Administration: Setup, enablement, and administration of Producer Owned Reinsurance Captives (PORC) and Captive Insurer programs for agency programs and self-insured company risks.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels1 record

Core offering

Universal Fidelity Life Insurance Company is a licensed life insurance company and nationally licensed Third Party Administrator that delivers end-to-end administrative and insurance services for life, health, accident, and annuity products. It processes claims, administers policies, handles billing and reinsurance tracking for insurance company clients, employer self-insured plans, and Insurtech firms, while marketing direct-to-consumer Medicare Supplement and Texas Student Accident Insurance through its affiliate Legend Insurance Agency.

Product overview

Universal Fidelity Life Insurance Company operates as both a Third Party Administrator (TPA) and licensed insurance company offering a comprehensive platform for life, health, accident, and annuity insurance. The core TPA Platform provides end-to-end administrative services including claims processing (with 95%+ auto adjudication), policy administration, billing, and reinsurance management. The company supports a full product portfolio spanning traditional life insurance, annuities (SPIA, MVA, MYGA, FIA), health/major medical products, and worksite/voluntary benefits. Strategic offerings include Employer Self-Insured Benefit Plans, Stop Loss MGU services, and Producer Owned Reinsurance Captives (PORC). The company operates through its main TPA Platform supplemented by Legend Insurance Agency (direct-to-consumer Medicare Supplement and stop loss MGU) and subsidiary Southern Life and Health (in operation since 1895). The subsidiary Legend Insurance Agency markets Medicare Supplement and Texas Student Accident Insurance, while PORC programs enable tax-advantaged accumulation for agency programs.

Differentiator

Problem solved

Functional benefit

Products and services

• TPA Platform End-to-end Third Party Administration platform delivering comprehensive claims processing (auto adjudication at 95%+), policy administration, billing and premium collection, reinsurance tracking, and reporting for insurance carriers, employer self-insured plans, and agency programs.
• Life Insurance Products Traditional life insurance and riders plus interest-sensitive whole life and universal life products supported across states in a multi-company environment for multiple policy blocks.
• Annuity Products Annuity products including SPIA plans, qualified plans, MVA, MYGA, and FIA products administered with annuity management including qualified and RMD processing.
• Health Insurance Products Major medical, hospital indemnity, and supplemental health products for group and individual markets, plus Medicare Supplement plans offering coverage across all states for all benefits, coinsurance, excess amounts, and foreign travel.
• Accident Insurance Accident insurance products and voluntary/worksite benefits supporting employer self-insured benefit plans, including Texas Student Accident Insurance sold through the Legend Insurance Agency affiliate.
• Employer Self-Insured Benefit Plan Administration ERISA self-insured benefit plan administration for employers including claims processing for medical, dental, vision and prescription drug plans, precertification, PPO administration, consumer-driven healthcare (FSA, HRA, HSA), eligibility administration, disability processing, and ACA/PCORI reporting.
• Stop Loss Underwriting MGU Managing General Underwriter services for stop loss underwriting for all states and all benefit categories including coinsurance, excess amounts, and foreign travel, supporting A+ rated carriers via Legend Insurance Agency.
• Producer Owned Reinsurance Captive (PORC) Programs Tax-advantaged Producer Owned Reinsurance Captive programs providing agency programs with an alternative to ordinary income taxation of profit shares, enabling accumulation of underwriting earnings and potential growth into admitted insurer status.
• Captive Insurance Programs Self-insurance solutions for company risks using captive insurers, providing setup, administration, and reinsurance structuring as a tax-efficient, risk-controlled and cost-effective alternative to traditional insurance.
• COBRA Administration COBRA administration services for employer benefit plans including qualifying event notification letters, eligibility maintenance, and compliance reporting.
• Virtual Company Management Virtual company management services enabling rapid creation of new insurance products and versions using proven implementation plans, supporting Insurtech enablement and agency program launches.
• Medicare Supplement (Direct-to-Consumer) Direct-to-Consumer Medicare Supplement insurance plans marketed to individual consumers through Legend Insurance Agency (a nationally licensed affiliate), available in all states with all benefits, coinsurance, excess amounts, and foreign travel covered.

Quantifiable outcome

• Auto adjudication ratios at 95% and higher, with processing capacity of 200 service lines per minute, 24 hours per day
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

One partnership is on record.

• Southern Life and HealthcoreOthers · 1 January 1895Subsidiary of Universal Fidelity Life Insurance Company that has been in operation since 1895. Provides deep operational heritage and additional insurance product capabilities within the Universal Fidelity group of companies.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Sedgwick: Sedgwick is a large global claims management and TPA firm serving insurance carriers, employers, and TPAs across health, disability, workers' comp, and property. It is comparable to UFLIC as a direct competitor in third-party claims administration and policy services, but at much greater scale and broader scope.
• WNS (Holdings) Limited:
• Meritain Health: Meritain Health, an Aetna/CVS company, provides TPA services for self-funded health plans including medical, dental, and consumer-driven accounts. It overlaps directly with UFLIC's stop loss and self-insured plan administration business but operates as part of a much larger parent organization.

Direct peers

• CorVel Corporation: CorVel is a national TPA and managed care services company providing claims processing, utilization management, and integrated disability management for insurers, employers, and TPAs. Comparable to UFLIC in TPA-led claims and care management for self-insured and insurance carrier clients.
• HealthSmart Holdings: HealthSmart is a national TPA providing claims administration, care management, and consumer-driven healthcare administration for self-funded employer plans. It is a direct competitor to UFLIC's Employer Self-Insured Plan and Stop Loss MGU offerings, sharing the same target buyers and service lines.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/universalfidelity

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Universal Fidelity Life Insurance Company