yooralla

What yooralla does

Yooralla is a registered Australian non-profit disability service provider headquartered in Melbourne, operating since 1918 across metropolitan Melbourne and regional Victoria with a workforce in the 1,001-5,000 range. The organisation delivers a broad service portfolio spanning Supported Independent Living (SIL), Individualised Living Options (ILO), specialist accommodation for Young Onset Dementia and ventilator-dependent clients, therapy services, community access programs across 15+ community hubs, and employment pathways including the Foundation Program (ages 16-22) and the Impact Program co-designed with Deakin Co and Jobs Victoria. Yooralla is a registered NDIS provider accredited by the NDIS Quality and Safeguards Commission, and the majority of its service delivery is funded through individual NDIS participant plans, supplemented by charitable donations and a self-funded service tier.

The business model is NDIS-funded and government-adjacent rather than market-priced: revenue flows from participant plans on a monthly billing cadence at NDIS price-guide rates, with self-managed, plan-managed, or agency-managed arrangements available. Go-to-market is hybrid, combining a Yooralla Connect intake team (phone, TTY, online forms), community hub presence, referral pipelines from NDIS planners and families, and an active digital channel mix (website, email newsletter, Facebook, Instagram, YouTube, LinkedIn, Pinterest). In December 2024 Yooralla merged with Berry Street to form Berry Street Yooralla, consolidating two of Victoria's major community services organisations under a unified brand and operating model. There is no proprietary technology product; the offering is fundamentally human-delivered care, with the regulatory and accreditation framework, century-long brand, and physical hub network functioning as the principal competitive assets.

Name

yooralla

Legal name

Yooralla

Website

https://yooralla.com.au

Company type

Private

Founded year

1918

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Yooralla is a Melbourne-based non-profit, registered NDIS provider (since 1918) delivering disability accommodation, therapy, community access and employment services to people of all ages across 15+ Victorian hubs. In December 2024 it merged with Berry Street to form Berry Street Yooralla.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Vocational Rehabilitation Services (62431), Residential Intellectual and Developmental Disability Facilities (623210), Child and Youth Services (62411), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Child Day Care Services (8351)

akta.pro primary industry

Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Eating & Feeding Assistance (HSABABAE), Down Syndrome & Intellectual/Developmental Disabilities (IDD) Childcare (HSAAAIAC), Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM)

Keywords

• Disability support services
• NDIS provider
• Community access hubs
• Supported independent living
• Employment pathways

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. NDIS Funded Services: Primary revenue stream from National Disability Insurance Scheme (NDIS) funding. Services are funded through participants' NDIS plans including Capacity Building funds for employment programs and Core supports for daily living and community access.
2. Donations: Charitable donations from individuals and organizations supporting people with disability. Yooralla operates as a registered charity and accepts tax-deductible donations.
3. Self-Funded Services: Some services available for self-funding for participants without NDIS coverage or for services outside NDIS plan scope.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Yooralla is a registered NDIS provider delivering person-centered disability support services for people of all ages across Victoria, Australia. Core offerings include community access programs delivered through 15+ community hubs, therapy supports, accommodation services (Supported Independent Living, Individualised Living Options, specialist homes for young onset dementia and ventilator clients), and employment pathway programs such as the Foundation Program and Impact Program.

Product overview

Yooralla is a disability service provider offering a comprehensive portfolio of services for people with disability of all ages and needs. The core offerings include Community Access Support Services (delivered through a network of 16+ Community Hubs across metropolitan Melbourne and regional Victoria), Therapy Services, Accommodation supports (including Supported Independent Living, Individualised Living Options, and specialist services like Ventilator Accommodation Support and Young Onset Dementia care), and Employment pathways (including the Foundation Program for 16-22 year olds and the Impact Program for job training). These services are delivered as part of Yooralla's status as a registered NDIS provider, with support coordination services helping participants implement their plans.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Access Support Services Safe and supportive community-based programs for people with disability offering educational, recreational, creative, social and workplace skills activities delivered through a network of 15+ Community Hubs across metropolitan Melbourne and regional Victoria.
• Therapy Services Evidence-based therapy supports tailored to individual goals, delivered by experienced therapists working with clients at home, in the community, and across education and work settings.
• Assistance with Daily Life Personalized support for daily living tasks enabling people with disability to live independently in their homes and communities.
• Supported Independent Living (SIL) Accommodation support services for people with disability who need help with daily activities while living as independently as possible.
• Individualised Living Options (ILO) Flexible accommodation support options that enable people with disability to design their own living arrangements based on individual preferences and needs.
• Young Onset Dementia Accommodation Support Specialist purpose-built homes for people with young onset dementia, providing 24-hour support with specialized staff in age-appropriate environments.
• Ventilator Accommodation Support Service (VASS) Specialized accommodation support for individuals requiring ventilator assistance, delivered by trained staff.
• Employment Services Job skills and employment pathway programs supporting people with disability to gain employment, including job coaching, employer partnerships, and work experience opportunities.
• Impact Program A one-year group job training program for people with intellectual disability that combines classroom job skills training with hands-on work experience to prepare participants for employment with employer partners. Co-designed with Deakin Co and Jobs Victoria.
• Foundation Program A one-year skills training program for 16 to 22-year-olds with intellectual disability focusing on building self-awareness, vocational choices, and independence as a pathway to the Impact Program or other life goals.
• Social and Community Participation Programs and supports helping people with disability participate in social activities, build connections, join social groups, and engage in community life.
• NDIS Support Coordination Support coordination services helping NDIS participants understand and implement their NDIS plans to achieve their goals.
• Specialist Support Coordination Specialist support coordination for participants with complex needs requiring additional assistance with plan implementation.
• Positive Behaviour Support Behaviour support services using positive strategies to help people with disability develop skills and reduce behaviours of concern.
• Specialist Children's Support Specialized support services for children with disability and their families.
• Inclusion Support Support services helping people with disability participate in mainstream community activities and settings.
• Neurological Support Services (NSS) Specialized support for individuals with neurological conditions requiring tailored care approaches.
• Overnight Concierge Support Overnight support services providing assistance and monitoring for people with disability during nighttime hours.
• Social Groups Fortnightly social groups across metropolitan Melbourne and regional Victoria offering opportunities for people with disability to build independence, learn public transport navigation, and develop time management skills.
• Holidays and Camps Holiday and camp programs providing recreational opportunities for people with disability.

Quantifiable outcome

• 23 medals won at Tri State Games competition
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered flagship, minor and core.

• Berry StreetflagshipStrategic or Co-development Partner · 1 December 2024Major merger in December 2024 combining Berry Street (ABN 24 719 196 762) and Yooralla (ABN 14 005 304 432) to form Berry Street Yooralla. Intent is to build on expertise of both organisations and enhance outcomes for communities. Merged entity manages personal information under unified privacy statement.
• Cycling Without Age (CWA) MansfieldminorStrategic or Co-development Partner · 1 October 2024Partnership providing trishaw bike rides for Mansfield Hub clients. Brings community connection through cycling experiences for people with disability.
• Commonwealth Bank (Warragul Branch)minorGTM or Marketing Partner · 1 April 2024Staff Social and Charity Club Easter charitable project - donated Easter eggs to Leongatha Community Hub clients. Staff contribute $1/week to fund charitable initiatives.
• Deakin CocoreStrategic or Co-development PartnerCo-designed Impact Program and Foundation Program with Yooralla. Programs combine classroom job skills training with hands-on work experience for people with intellectual disability.
• Jobs VictoriacoreStrategic or Co-development PartnerCo-designed Impact Program and Foundation Program with Yooralla. Jobs Victoria supports employment pathways for people with disability.
• Ben & Jerry'scoreChannel Partner/ Reseller/ DistributorImpact Program employer partner providing real-world work experience opportunities for people with intellectual disability transitioning to open employment.
• Carlton Football ClubcoreChannel Partner/ Reseller/ DistributorImpact Program employer partner providing work experience and employment pathways for people with disability.
• M80 AllianceminorChannel Partner/ Reseller/ DistributorImpact Program employer partner providing employment opportunities and work experience for people with disability.
• SpiireminorChannel Partner/ Reseller/ DistributorImpact Program employer partner providing work experience opportunities for program participants.
• TAFE GippslandcoreStrategic or Co-development PartnerPartnership delivering Hospitality program at Drouin Community Hub. Provides opportunity for clients to learn food preparation and practical hospitality skills.
• Moo's Restaurant (Meeniyan)minorChannel Partner/ Reseller/ DistributorLocal hospitality partner that opens restaurant for Yooralla hospitality program clients to gain real-world catering and service experience through community events.
• Hume Council Broadmeadows Community Access HubcoreChannel Partner/ Reseller/ DistributorLocation partnership for Northern Learning Hub - provides venue space for programs two days per week, enabling multi-location learning environment.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCd59sw7UxULqWXVLV2MEH_A
• Facebookfacebook.com/Yooralla
• LinkedInlinkedin.com/company/yooralla
• Instagraminstagram.com/yooralla_
• Pinterestau.pinterest.com/yooralla_
• Xx.com/yooralla_

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about yooralla