263 Cloud Communications

What 263 Cloud Communications does

263 Cloud Communications (Beijing 263 Enterprise Communications Co., Ltd.) is a publicly traded (Shenzhen Stock Exchange, ticker 002467) Chinese enterprise communication service provider, founded in 1997-1998 and headquartered in Beijing, with additional offices across Shanghai, Hangzhou, Shenzhen, Guangzhou, Dalian, Hong Kong, Zhuhai, and Hainan. The company delivers a unified cloud communication platform spanning enterprise email (standard, Xinchuang/domestic, private cloud, and MailPlus CRM variants), video communication (cloud broadcasting for live streaming, CloudView video conferencing, and teleconferencing), and AI-enabled services (intelligent customer service platform, omnichannel customer contact, and converged communications hub). Underlying the product suite is self-developed NRTC (Network Real-Time Communication) audio-video technology achieving 0.2-second ultra-low latency with million-level concurrent capacity on distributed 万兆专线 backbone, plus a proprietary TAP intelligent anti-spam gateway passing National 863 Project Level A certification. The company claims 150,000+ enterprise customers and 7 million+ enterprise users across 29 years of continuous operation, with 24 invention patents and 569 software copyrights.

Revenue is generated predominantly through recurring per-seat subscriptions on annual billing (e.g., RMB 200/user/year for enterprise email with 5-user minimum; RMB 199-599/user/year for WPS 365 tiers), supplemented by professional on-site live event execution services and platform licensing. Go-to-market combines dedicated enterprise field sales with VIP account management, a nationwide channel reseller agent network, direct self-serve SaaS purchase via the corporate website, OEM/co-selling partnerships (notably WPS 365 with Kingsoft), and system-integration partners embedding 263 APIs/SDKs into enterprise OA/CRM/ERP environments. Primary customer segments are government and large state-owned enterprises requiring Xinchuang/domestic localization, mid-to-large enterprises using live streaming for digital marketing and corporate training, and cross-border/foreign trade companies needing reliable global email delivery.

Name

263 Cloud Communications

Legal name

北京二六三企业通信有限公司

Website

https://263.net

Company type

Public

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

263 Cloud Communications is a publicly traded Chinese enterprise communications provider offering cloud email, video conferencing, live streaming, and AI digital human services to 150,000+ enterprises and 7M+ users, with deep Xinchuang/domestic localization capabilities for government and SOE clients.

Ownership category

akta.pro rank

Product category

Enterprise Communications and Collaboration

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (5162)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Video Conferencing & Meetings (HDAIAHAI), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Streaming Technology & SDK Providers (Low-latency video, input, client SDKs) (MPAFAHAD)

Keywords

• Enterprise email services
• Video conferencing platforms
• Enterprise live streaming
• Unified communications solutions
• AI customer contact

Headquarters

HQ city

Beijing

HQ country

China

HQ region

Asia

Offices10 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Enterprise Email Services: Subscription-based enterprise email service with multiple version tiers (5 users minimum purchase), annual billing, supporting both SaaS cloud deployment and private cloud/信创 versions. Revenue from per-user annual licensing fees.
2. Enterprise Live Streaming (云播): Cloud-based live streaming platform providing HD, low-latency broadcasting services for enterprise events, conferences, marketing, and training. Revenue from platform service fees and professional on-site execution services.
3. Video Conferencing (云视): Cloud video collaboration platform integrating video conferencing, live streaming, and telephone conferencing. Revenue from subscription and per-seat licensing.
4. Teleconference (电话会议): Integrated telephone/network/live streaming conference service, particularly targeting securities and consulting industries.
5. Intelligent Customer Contact Platform (AICC): AI-powered customer service and contact center solutions covering voice, video, and IM channels. Revenue from platform licensing and implementation services.
6. Professional On-Site Live Event Services: Full-service on-site live event execution including planning, filming, and post-production. Revenue from project-based professional service fees.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

263 Cloud Communications provides cloud-based enterprise communication services spanning enterprise email, live streaming, video conferencing, and AI-powered customer contact solutions. The company serves more than 150,000 enterprise customers and 7 million+ enterprise users across government, finance, healthcare, manufacturing, and education with a self-developed NRTC audio-video platform, anti-spam gateway, and emerging AI digital human / 3D virtual live streaming capabilities.

Product overview

263 Cloud Communications operates a unified cloud communication platform providing enterprise email, video conferencing, live streaming, AI customer service, and digital human/virtual live streaming products. The core platform spans three product lines: (1) Enterprise Email including standard cloud email, Xinchuang (信创) domestic email, private cloud email, and MailPlus email CRM; (2) Video Communication covering Cloud Broadcasting (云播) live streaming, CloudView video conferencing, and teleconferencing; and (3) AI-powered services including intelligent customer service platform, AI customer contact hub, and converged communications hub. The portfolio is unified by the company's NRTC (Network Real-Time Communication) technology for ultra-low latency audio/video, with AI capabilities applied across anti-spam, digital humans, and intelligent automation. The company also offers industry-specific solutions for digital office, digital marketing, digital training, and virtual/metaverse experiences.

Differentiator

Problem solved

Functional benefit

Brands

• 263云播: Enterprise live streaming and video marketing platform
• 263企业邮箱
• 263云视
• 263云课
• 263MailPlus
• 263云境

Products and services

• 263 Enterprise Email (263企业邮箱)

Quantifiable outcome

• Spam identification rate of not less than 99%, false positive rate less than 0.01%
• +3 more outcomes

Named customers13 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability11 records

Feature7 records

Partnerships

14 partnerships are on record, tiered major, core and minor.

• Yonyou Communications (用友通信)majorGTM or Marketing Partner · 29 August 2022Strategic partnership to co-sell integrated solutions combining 263's digital office communication products (email, live streaming) with Yonyou's enterprise software ecosystem, particularly targeting enterprise digital transformation customers.
• Trusted Huatai (可信华泰)coreStrategic or Co-development Partner · 21 July 2022Strategic cooperation to jointly promote autonomous trusted computing (可信计算3.0) applications. 263 and Trusted Huatai leverage their respective technical advantages to launch trusted computing-based secure communication solutions, creating the '263可信' brand.
• China Electronics Cloud (中国电子云)coreStrategic or Co-development Partner · 1 April 2021Strategic cooperation to launch China's first cloud email product based on PKS (飞腾CPU + 麒麟OS) domestic security infrastructure. Jointly developed '中国电子云邮箱', a 信创 cloud email product for government, Party, and enterprise customers requiring domestic localization.
• Qianxin (奇安信)coreTechnology or IntegrationStrategic cooperation integrating Qianxin's anti-virus engine into 263 enterprise email systems, achieving 99.99% virus detection rate. Qianxin provides security module for the self-developed email system, enhancing antivirus protection.
• BlueLink (蓝信)majorTechnology or IntegrationIntegration with BlueLink unified collaboration platform, embedding 263's cloud video capabilities into BlueLink's secure enterprise communication ecosystem.
• Digital China (神州数码)minorChannel Partner/ Reseller/ DistributorListed as a strategic partner in the 263 ecosystem logo section for channel distribution in the Chinese market.
• China Internet Association - Virtual Operation Sub-committee (中国通信企业协会虚拟运营分会)majorGTM or Marketing PartnerStrategic live streaming cooperation signed with the association. 263 provides live streaming technology and services for the association's industry events and summits.
• Communications World (通信世界全媒体)majorGTM or Marketing PartnerStrategic media cooperation covering conference live streaming, market promotion, and content distribution. Signed at the 2022 Mobile Resale Business Global Summit.
• Kingsoft (金山办公) - WPS 365majorGTM or Marketing PartnerCo-selling partnership with Kingsoft WPS 365 AI office suite. 263 serves as a channel partner for WPS 365 in China, offering integrated communication + office productivity solutions to enterprise customers.
• Virtual Reality Industry Promotion Committee (VRPC) - 虚拟现实产业推进会coreStrategic or Co-development Partner263 joined VRPC as a member unit in 2022. VRPC is initiated by MIIT and led by CAICT, China Mobile, China Unicom, China Telecom, Huawei, and BOE. 263 contributes XR and virtual live streaming technology to the alliance.
• Information Technology Application Innovation Committee (信创工委会)coreStrategic or Co-development Partner263 is a member unit of the Xinchuang (信创) Work Committee, contributing to application software and information security domestic substitution standards.
• PKS Ecosystem Alliance (PK体系生态联盟)majorStrategic or Co-development Partner263 is a member of the PKS ecosystem alliance, contributing to the domestic IT infrastructure ecosystem built on Feiteng CPU and Kylin OS.
• China Electronics (CEC)coreStrategic or Co-development PartnerIn addition to China Electronics Cloud, 263 maintains a broader strategic relationship with China Electronics for domestic IT ecosystem development.
• China Unicom (中国联通)majorGTM or Marketing Partner263 collaborates with China Unicom's public customer sales center on mobile resale business, receiving policy, resources, and IT system support for mobile resale operations.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• DingTalk (Alibaba): DingTalk is Alibaba's enterprise communication and collaboration platform offering messaging, video conferencing, email, and AI-powered office automation. It is the largest direct competitor to 263 in the Chinese enterprise UCaaS market, serving SMEs and large enterprises with a freemium model and deeply integrated Alibaba Cloud stack.
• WeChat Work (Tencent): WeChat Work is Tencent's enterprise communication and collaboration platform tightly integrated with the WeChat consumer ecosystem. It directly competes with 263's enterprise email, video conferencing, and contact center offerings, leveraging WeChat's consumer user base as a distribution moat into enterprise accounts.
• Feishu / Lark (ByteDance): Feishu (Lark internationally) is ByteDance's enterprise collaboration suite offering messaging, video meetings, email, docs, and AI agents. It targets the same mid-to-large enterprise digital office buyer as 263, with strong product velocity and aggressive international expansion under the Lark brand.
• Tencent Meeting: Tencent Meeting is Tencent's cloud-based video conferencing service used by hundreds of millions of users. It directly competes with 263 CloudView (云视) video conferencing platform, particularly for enterprise meeting, training, and event use cases in China.
• Huawei Cloud Meeting: Huawei Cloud Meeting is Huawei's enterprise video conferencing and collaboration service bundled with Huawei Cloud infrastructure. It competes with 263 in government, SOE, and large enterprise accounts, leveraging Huawei's domestic hardware and PKS-aligned stack to capture Xinchuang-mandated opportunities.
• Tencent Enterprise Mail: Tencent Enterprise Mail is Tencent's enterprise email service for businesses in China. It directly competes with 263 Enterprise Email (263企业邮箱) on per-seat pricing, security features, and enterprise customer acquisition in the Chinese market.
• NetEase Enterprise Mail: NetEase Enterprise Mail is NetEase's enterprise email service and a direct competitor to 263 Enterprise Email. It serves SMEs and large enterprises in China with comparable per-user subscription pricing and adjacent collaboration features.

Others

• Kingsoft WPS 365: Kingsoft WPS 365 is an AI-powered office productivity suite (docs, email, meetings, collaboration) where 263 serves as a co-selling channel partner in China. Significant product overlap with 263's email and collaboration offerings, and a partner/distribution relationship makes it a unique adjacent-comparable peer.

Broad incumbents

• Microsoft Teams: Microsoft Teams is the global incumbent in enterprise video conferencing and collaboration, bundled with Microsoft 365. It represents the broad international comparison point for 263's video conferencing and unified communications business, especially for multinational enterprise customers.
• Zoom: Zoom is a leading global video conferencing and unified communications platform. It is a broad incumbent comparable to 263's CloudView (云视) and Teleconference products, particularly in the cross-border enterprise meeting and webinar segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/net-263

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 263 Cloud Communications