Get Support
- Company typePrivate
- Founded2000
- HeadquartersOxford, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
Get Support firmographics
Firmographics- Name
- Get Support
- Legal name
- Get Support IT Services Limited
- Website
- https://getsupport.co.uk
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Get Support industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Onsite/Field IT Support Services (BPAEABAC), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Cloud Security Managed Services (CSPM/CWPP/CNAPP) (BPAEADAF)
Keywords
Where Get Support is headquartered
LocationHeadquarters
- HQ city
- Oxford
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
Get Support business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- IT Support Services: Recurring managed IT support services for businesses of all sizes, providing day-to-day IT support, strategy, and maintenance.
- Microsoft 365 Services: As a Direct Microsoft Cloud Solutions Provider, offering Microsoft 365 implementation, migration, and management services.
- Cloud Hosting: Custom cloud hosting solutions via proprietary platform and Microsoft Azure.
- Computer Hardware Sales: Procurement and supply of hardware including laptops, desktops, tablets, and servers from vendors like Dell, Microsoft, and Apple.
- Cyber Security Services: Security services including BDR for Microsoft 365, Cyber Essentials certification, and general cybersecurity advisory.
- Computer Consultancy: IT consulting services for businesses seeking expert guidance on technology strategy.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Flexible IT support agreements |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Get Support product offering
Product offeringCore offering
Get Support IT Services Limited provides managed IT support, cybersecurity, and Microsoft 365 services to small and medium-sized businesses across the UK, primarily in the South East of England. The company offers day-to-day IT troubleshooting, long-term IT strategy, cloud hosting via its own platform and Microsoft Azure, computer hardware procurement, internet services, cyber security (including 24/7 Breach Detection & Response for Microsoft 365 powered by Huntress), data protection, computer consultancy, and Cyber Essentials certification support. Operating as a Direct Microsoft Cloud Solutions Provider, Get Support combines hands-on technical expertise with proactive security monitoring delivered in plain English.
Product overview
Get Support IT Services is an independent IT support company offering a comprehensive suite of managed IT services. The core offering revolves around IT Support combined with a portfolio of add-on services including Cyber Security (with Breach Detection & Response powered by Huntress), Microsoft 365 Services, Cloud Hosting (via their own platform and Microsoft Azure), Computer Hardware procurement, Internet Services, Computer Support, Data Protection Services, and Computer Consultancy. The company operates as a managed services provider with a direct Microsoft Cloud Solutions Partner relationship.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Support
Quantifiable outcome
- Response times within 3 minutes on average for Breach Detection & Response service (24/7)
- +1 more outcomes
Companies that use Get Support
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Get Support technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature2 records
Get Support partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and flagship.
- 1PasswordcoreFollowing a comprehensive review after the LastPass security breaches, Get Support partnered with 1Password as their recommended password manager solution for business customers. 1Password provides end-to-end encryption, multi-factor authentication, and the Secret Key security feature.
- HuntresscoreHuntress provides the security platform powering Get Support's Breach Detection & Response (BDR) service for Microsoft 365. The partnership enables 24/7 monitoring, suspicious sign-in detection, malicious inbox rule monitoring, and human-led threat investigation and triage.
- SentinelOnecoreSentinelOne is the recommended Endpoint Detection and Response (EDR) platform partnered with Get Support. The AI-powered autonomous EDR platform provides real-time threat protection, machine learning-based threat detection, and rollback capabilities against modern cyberattacks.
- VeeamcoreGet Support is a Veeam Cloud Connect Partner, providing backup services with snapshots stored in diverse geographical locations. This partnership enables protection of offsite backups against deletion attempts.
- MicrosoftflagshipGet Support is a Direct Microsoft Cloud Solutions Provider with Solutions Partner designation for Modern Work. They provide Microsoft 365 implementation, management, and support services including Teams, SharePoint, Exchange, and cloud hosting via Azure.
Scale indicators3 records
Recent moves2 records
Get Support competitors and assessment
Company assessmentDirect peers
- Netstar UK: London-based IT support and managed services firm focused on SMBs with Microsoft-centric stacks and cyber security offerings — overlaps directly on customer segment and service catalogue.
- Riverside IT: Thames Valley and London MSP offering IT support, cloud, and cyber security to SMBs; geographic and customer overlap with Get Support's core South East footprint.
- Focus Group: UK MSP delivering managed IT, telephony, broadband, and cyber security to SMBs across the UK with a multi-office model; highly comparable on geographic breadth and product portfolio.
- Central Technology: Regional UK managed IT services provider with offices in the Midlands, offering Microsoft 365, cyber security, cloud, and strategic IT support to SMB and mid-market clients.
- The PC Support Group: UK-based managed IT support provider focused on small and medium-sized businesses across multiple UK regions, offering helpdesk, cybersecurity, Microsoft 365, and cloud services — a near-direct comparable on customer profile, service mix, and delivery model.
Others
- Huntress: Cybersecurity platform provider whose technology directly powers Get Support's BDR for Microsoft 365 service; an upstream enabling partner rather than a competitor, but indicative of competitive MSPs offering similar Huntress-powered services.
Broad incumbents
- Six Degrees Group: UK-wide cloud and managed services provider (formed via consolidation of Cloud Direct and others) offering Microsoft-centric cloud, security, and managed IT to mid-market and enterprise clients.
- Sopra Steria: Large UK and European IT services firm offering managed infrastructure, cyber security, and cloud services — a broad incumbent with overlapping capabilities for mid-market and enterprise customers.
- Microsoware (Sharp): Acquired Microsoware and integrated into Sharp UK, providing managed IT, Microsoft 365, and cloud services to UK SMBs at greater scale; broader incumbent competing for the same SMB customer pool.
Emerging players
- Freshworks: SaaS provider of IT service management and helpdesk software used by SMB-focused MSPs and internal IT teams; comparable as an enabling technology and emerging alternative to traditional managed IT delivery.
Market position
Strengths5 records
Weaknesses2 records
Competitive moat4 records
Key risks6 records
Key highlights4 records
Customer concentration
Get Support social profiles
Digital presenceGet Support compliance and trust
Trust signalCompliance2 records
Get Support financial estimates
Financial estimateRevenue estimate
Valuation estimate
Get Support leadership team
Management profileNumber of profiles
Profiles6 records
Get Support funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Get Support M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Get Support
What does Get Support do?
Get Support IT Services Limited provides managed IT support, cybersecurity, and Microsoft 365 services to small and medium-sized businesses across the UK, primarily in the South East of England. The company offers day-to-day IT troubleshooting, long-term IT strategy, cloud hosting via its own platform and Microsoft Azure, computer hardware procurement, internet services, cyber security (including 24/7 Breach Detection & Response for Microsoft 365 powered by Huntress), data protection, computer consultancy, and Cyber Essentials certification support. Operating as a Direct Microsoft Cloud Solutions Provider, Get Support combines hands-on technical expertise with proactive security monitoring delivered in plain English.
Is Get Support a public or private company?
Get Support is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Get Support founded?
Get Support was founded in 2000. It employs 11 to 50 people.
Where is Get Support based?
Get Support is headquartered in Oxford, United Kingdom, in the Europe region.
How does Get Support make money?
Six revenue lines are on record. IT Support Services are the primary driver. The others are microsoft 365 Services, cloud Hosting, computer Hardware Sales, cyber Security Services and computer Consultancy.
Who are Get Support's main competitors?
Direct peers on record are Netstar UK, Riverside IT, Focus Group, Central Technology and The PC Support Group. Huntress is listed as an others. Broad incumbents are Six Degrees Group, Sopra Steria and Microsoware (Sharp). Freshworks is listed as an emerging player.
Does Get Support have an API?
No public API is recorded for Get Support.
What industry is Get Support in?
Get Support's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEABAC, Onsite/Field IT Support Services. Its NAICS code is 541513 and its SIC code is 7370.