The PC Support Group
- Company typePrivate
- Founded2006
- HeadquartersLiverpool, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
The PC Support Group firmographics
Firmographics- Name
- The PC Support Group
- Legal name
- The PC Support Group Ltd.
- Website
- https://pcsupportgroup.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Where The PC Support Group is headquartered
LocationHeadquarters
- HQ city
- Liverpool
- HQ country
- United Kingdom
- HQ region
- Europe
Offices6 records
Markets served
The PC Support Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed IT Support Services: Recurring monthly subscription fees for fully managed or co-managed IT support packages. Clients pay a fixed monthly cost for unlimited helpdesk access, 24/7 monitoring, cybersecurity management, and strategic consultancy. Pricing is tailored based on organisation size and requirements.
- Remote-Only IT Support: Flexible rolling monthly contracts offering remote-only support services. Provides proactive monitoring and management without on-site visits, giving customers flexibility and cost efficiency.
- Project Work and Consultancy: One-time project fees for infrastructure upgrades, office moves, cloud migrations (e.g., SharePoint, Microsoft 365, Azure), and system implementations. Often sold alongside recurring support contracts.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fully Managed IT Support - Complete outsourcing of IT operations |
| Subscription | Monthly | Remote Only IT Support - Cost-effective remote monitoring and support |
| Subscription | Monthly | Co-Managed IT Support - Supplement to existing internal IT team |
| Usage-based | Pay-as-you-go | Pay-as-you-go / Break-fix Support |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
The PC Support Group product offering
Product offeringCore offering
The PC Support Group is a UK-based managed IT services provider (MSP) delivering fully managed, remote, and co-managed IT support to small and medium-sized businesses, primarily across the North West of England. Its core services cover proactive monitoring, cybersecurity, cloud and Microsoft 365 management, business telecoms (VoIP), and connectivity (leased lines), bundled into monthly subscription contracts with on-site engineer backup.
Product overview
The PC Support Group is a managed service provider (MSP) offering a unified IT support and services portfolio for SMEs. The core offering comprises Fully Managed IT Support (complete outsourced IT management), Remote IT Support (remote-only delivery model), and Co-managed IT Support (supplemental support alongside internal IT teams). These are complemented by specialized modules including Server Support, Mobile Device Management, and Apple IT Support. The company also provides cybersecurity services (Managed Antivirus, Managed Firewall, Security Audit & Testing, Data Protection & Recovery, and Cyber Essentials accreditation), telecoms solutions (VoIP Telephone Systems, Business Mobile Phones, Dedicated Leased Lines), and cloud services (Microsoft 365 & SharePoint, Microsoft Azure, Google Workspace Support). With offices in Manchester and Liverpool serving approximately 2,000+ users daily, the company focuses on proactive monitoring, cyber security, and strategic IT consultancy for small and medium businesses in the North West region.
Differentiator
Problem solved
Functional benefit
Products and services
- Fully Managed IT Support
- Remote IT Support
- Co-managed IT Support
- Managed Cybersecurity Services
- Managed Antivirus
- Managed Firewall
- Cloud Services and Microsoft 365 Management
- VoIP Business Telephone Systems
- Dedicated Leased Lines
- Backup and Disaster Recovery
Quantifiable outcome
- 81% of support calls resolved at first time of asking
- +6 more outcomes
Companies that use The PC Support Group
Customer profileNamed customers9 records
Segments8 records
Ideal customer profiles2 records
The PC Support Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature4 records
The PC Support Group partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Iain O'KanecoreExperienced IT services executive introduced by Foresight Group as chair to support VS Group's leadership team in scaling the business. Brings operational expertise to guide the combined organisation through its growth strategy.
- MicrosoftcoreMicrosoft Partner status with expertise in Microsoft 365, Azure, and related Microsoft technologies. Certified engineers provide implementation, migration, and ongoing support services for Microsoft's cloud and productivity platform.
- ApplecoreMember of the Apple Consultants Network with Apple Technical Partner accreditation. Qualified engineers provide installation, configuration, and ongoing support for Apple devices in business environments.
Scale indicators7 records
Recent moves2 records
Expansion highlights6 records
The PC Support Group competitors and assessment
Company assessmentDirect peers
- Littlefish: UK-based managed IT support provider serving SMEs and mid-market organisations with a similar helpdesk-led, proactive service model. Direct head-to-head competitor for SME managed services contracts across the UK.
- Netstar UK: London-based IT support and managed services company targeting UK SMEs with fully managed, co-managed, and outsourced IT support offerings. Highly comparable business model and customer profile.
- Sixthstar Tech: UK managed IT support provider serving small and medium businesses with proactive monitoring, helpdesk, and strategic IT consultancy. Closely mirrors the SME-focused subscription model.
- Kumulus: Manchester-based managed service provider offering cloud, security, and IT support to UK SMEs. Direct regional competitor with overlapping Microsoft cloud specialisation.
- Ultima Business Solutions: UK managed services and IT support company with strong Microsoft and security credentials serving mid-market customers. Comparable managed services and cloud migration portfolio.
Broad incumbents
- Daisy Group: One of the largest UK IT and telecoms managed service providers serving SMEs through enterprise. Overlaps significantly with PCSG's managed IT, cyber, and VoIP portfolio but at much larger scale and broader geography.
- SCC (Sigma Connected Cloud): Major European IT services group offering managed services, cloud, and security to organisations of all sizes. Larger incumbent competing for the same SME cyber and cloud spend.
- Softcat: Largest UK pure-play IT reseller and managed services provider. While primarily a reseller, it increasingly competes for SME managed services and cyber contracts in the North West.
- Babble (formerly babble.cloud): UK cloud, communications, and managed IT services provider serving SMEs and mid-market. PE-backed roll-up with significant overlap in cloud, telecoms, and cyber offerings.
Emerging players
- BJSS: UK technology and managed services consultancy with strong delivery capabilities. While larger and more enterprise-tilted, it overlaps in cloud, Azure, and managed services delivery to UK organisations.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
The PC Support Group social profiles
Digital presenceThe PC Support Group compliance and trust
Trust signalCompliance3 records
The PC Support Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
The PC Support Group leadership team
Management profileNumber of profiles
Profiles1 record
The PC Support Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The PC Support Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The PC Support Group
What does The PC Support Group do?
The PC Support Group is a UK-based managed IT services provider (MSP) delivering fully managed, remote, and co-managed IT support to small and medium-sized businesses, primarily across the North West of England. Its core services cover proactive monitoring, cybersecurity, cloud and Microsoft 365 management, business telecoms (VoIP), and connectivity (leased lines), bundled into monthly subscription contracts with on-site engineer backup.
Is The PC Support Group a public or private company?
The PC Support Group is a private company. It is classified as private equity controlled and is currently operating.
When was The PC Support Group founded?
The PC Support Group was founded in 2006. It employs 11 to 50 people.
Where is The PC Support Group based?
The PC Support Group is headquartered in Liverpool, United Kingdom, in the Europe region.
How does The PC Support Group make money?
Three revenue lines are on record. Managed IT Support Services are the primary driver. The others are remote-Only IT Support and project Work and Consultancy.
Who are The PC Support Group's main competitors?
Direct peers on record are Littlefish, Netstar UK, Sixthstar Tech, Kumulus and Ultima Business Solutions. Broad incumbents are Daisy Group, SCC (Sigma Connected Cloud), Softcat and Babble (formerly babble.cloud). BJSS is listed as an emerging player.
Does The PC Support Group have an API?
No public API is recorded for The PC Support Group.