UtiliSync
UtiliSync is a GIS-native SaaS platform for municipal and private utilities, automating 811 ticket management, field inspections, and encroachment permitting. Built on Esri ArcGIS, it serves 100+ utility organizations with integrated field-to-office workflows.
- Company typePrivate
- Founded2014
- HeadquartersDraper, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What UtiliSync does
UtiliSync is a GIS-powered utility field operations software company founded in 2014 and headquartered in Sandy, Utah. The company serves over 100 municipal and private utility organizations with a platform built natively on Esri ArcGIS infrastructure, focused on automating field-to-office workflows for 811 ticket management, field inspections, and permitting. The platform is positioned as an extension of customers' existing GIS investment rather than a bolted-on mapping layer, with all products living entirely within the Esri environment.
The company's product suite consists of three integrated modules. UtiliSync TMS handles 811 ticket management with spatial routing that auto-assigns tickets to crews based on territory overlays, live one-call intelligence integration, and compliance tracking with timestamped photo documentation. UtiliSync Inspect provides GIS smart forms with conditional logic that guide crews step-by-step, require photos when defects are found, and anchor data to ArcGIS assets at point of collection; the accompanying UtiliBots feature automates post-submission workflows including PDF generation, email alerts, and autonomous asset attribute updates in Esri. UtiliSync Permit, a forthcoming module currently on a waitlist, will extend the platform to encroachment permitting and fee processing. All three products share an offline-first mobile architecture that queues data locally and syncs automatically on reconnection.
UtiliSync operates a SaaS subscription model with quote-based annual pricing tailored to utility organization size. The go-to-market combines enterprise field sales (demo-first via Calendly, direct outreach, and specialized onboarding that guarantees no 811 tickets are dropped during transitions) with self-serve free product test drives. Marketing channels include content (blog, webinars, technical documentation), email newsletters, and demo booking. Strategic technology partnerships with Esri (Emerging Business Program) and Cityworks anchor the platform inside the dominant utility GIS and asset management ecosystems. The company is a private Utah LLC with no disclosed funding rounds, headcount, or revenue figures.
UtiliSync firmographics
Firmographics- Name
- UtiliSync
- Legal name
- UtiliSync, LLC
- Website
- https://utilisync.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- UtiliSync is a GIS-native SaaS platform for municipal and private utilities, automating 811 ticket management, field inspections, and encroachment permitting. Built on Esri ArcGIS, it serves 100+ utility organizations with integrated field-to-office workflows.
- Ownership category
- akta.pro rank
UtiliSync industry classification
Industry- Product category
- GIS-based Utility Field Operations Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- akta.pro primary industry
- GIS & Spatial Data Management Platforms (BPAMANAK)
- akta.pro secondary industries
- Geospatial Data Management & Enterprise GIS (Geodatabases, Web GIS, Spatial Analytics) (EUAHAKAC), GIS, Network Modeling & Digital Twin for Gas Systems (EUAJAEAF), Geospatial (GIS) & Network Digital Twin Analytics (EUAJALAM)
Keywords
Where UtiliSync is headquartered
LocationHeadquarters
- HQ city
- Draper
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
UtiliSync business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- SaaS Subscription (Implied): UtiliSync operates as a SaaS platform for utilities, charging subscription fees for access to TMS, Inspect, and Permit products. Pricing is quote-based with no public pricing page.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise utility subscription |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
UtiliSync product offering
Product offeringCore offering
UtiliSync sells a GIS-native SaaS platform for utility field operations, built directly on Esri ArcGIS. Its two currently sold modules are UtiliSync TMS, which automates 811 locate-ticket intake, spatial routing, prioritization, and crew dispatch, and UtiliSync Inspect, which provides GIS smart forms with UtiliBot post-submission automation and offline-capable mobile field data capture. A third module, UtiliSync Permit (GIS-centric encroachment permitting), is announced but not yet generally available (currently on a waitlist).
Product overview
UtiliSync is a GIS-powered utility field operations platform built natively on Esri ArcGIS. The product suite consists of three integrated modules: UtiliSync TMS handles 811 ticket management and automated routing/dispatch; UtiliSync Inspect provides GIS smart forms, UtiliBot automation, and offline-capable field data collection; and UtiliSync Permit (launching soon) extends the platform to permitting and encroachment management. All three modules share a common GIS foundation and are designed to eliminate field-to-office data friction for municipal and private utilities.
Differentiator
Problem solved
Functional benefit
Brands
- UtiliSync TMS: GIS-native 811 ticket management software with spatial routing, automated ticket assignment, and Esri integration for locators.
- UtiliSync Inspect
- UtiliSync Permit
Products and services
- UtiliSync TMS GIS-native 811 locate-ticket management software for utility organizations. It automates intake, spatial routing, prioritization, and dispatch of 811 tickets, draws distinct locator territories on the map, auto-assigns tickets to the correct crew member using territory overlays, and provides a touch-friendly mobile interface for field locators, with compliance tracking that includes timestamps and photos.
- UtiliSync Inspect GIS smart-forms and field-inspection platform for utility crews and inspectors. Provides dynamic conditional forms that require photos when defects are found, anchors each data point to an ArcGIS asset, syncs live to the map, and uses UtiliBots to automatically generate PDF reports, send email alerts for critical defects, and update Esri asset attributes after submission. The mobile app works fully offline and syncs automatically when connectivity is restored.
Quantifiable outcome
- Reduce windshield time by up to 30%
- +2 more outcomes
Companies that use UtiliSync
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles2 records
UtiliSync technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature5 records
UtiliSync partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- EsricoreEsri Emerging Business Program partner. UtiliSync leverages Esri web technology to provide an extremely fast GIS mobile application. The platform lives entirely within the Esri environment, integrating natively with ArcGIS layers for asset data, spatial routing, and real-time sync without disconnected data.
- CityworkscoreIntegration partner enabling UtiliSync to save PDFs of form submittals and other key information directly to Cityworks work orders, saving inspectors valuable time and connecting field data to maintenance management systems.
Scale indicators3 records
Recent moves6 records
Expansion highlights4 records
UtiliSync competitors and assessment
Company assessmentDirect peers
- ARCOS: ARCOS provides crew callout, work order, and field operations software for electric, gas, and water utilities. It is a direct peer in mobile workforce management for utilities, though UtiliSync's GIS-native positioning is more differentiated versus ARCOS's dispatch-centric stack.
- Cityworks: Cityworks (a Trimble company) provides GIS-centric asset, work order, and inspection management built natively on Esri ArcGIS for utilities and public agencies. It is the closest direct peer to UtiliSync, serving overlapping municipal and utility customers with a deeper EAM/permits suite, while UtiliSync differentiates on lightweight mobile field workflows.
- Trimble Unity: Trimble Unity (formerly Trimble's utility field operations suite) offers GIS-based asset management, mobile workforce, and field data capture for water, gas, and electric utilities. It competes head-on with UtiliSync's TMS and Inspect value proposition for enterprise utility accounts.
- Clevest Solutions: Clevest offers mobile workforce management, 811 ticket/risk management, and field operations software specifically for utilities. It directly competes with UtiliSync TMS in the locate ticket and field dispatch workflow.
Broad incumbents
- Esri Survey123 / Field Maps / Workforce: Esri's own first-party mobile apps (Survey123, Field Maps, ArcGIS Workforce) compete with UtiliSync Inspect/TMS for the same utility buyers. As the underlying platform vendor, Esri is both UtiliSync's deepest partner and a structural competitor.
- Hexagon EAM (HxGN EAM / Intergraph): Hexagon's enterprise asset management suite serves utilities and infrastructure operators with broader functionality than UtiliSync. It is a broad incumbent that utilities may consider alongside or instead of UtiliSync's GIS-native field-ops stack.
- IBM Maximo Application Suite: IBM Maximo is a large-scale enterprise asset management platform used across utilities, energy, and public infrastructure. It represents the broad-incumbent alternative for utilities evaluating UtiliSync's narrower field-ops and 811 capabilities.
Emerging players
- Sedaru: Sedaru provides GIS-integrated utility data management, work order, and outage/shutoff coordination for water and wastewater utilities. It overlaps with UtiliSync's municipal water/sewer target segment.
- Field Squared: Field Squared offers a no-code field service automation platform with GIS and asset inspection capabilities. It is an emerging player targeting similar field-data-collection use cases as UtiliSync Inspect, though with a broader cross-industry focus rather than utility specialization.
- GeoPal Solutions: GeoPal provides GIS-based mobile field data collection and asset inspection software for utilities and infrastructure operators. It is an emerging niche player with overlapping smart-forms/inspection functionality to UtiliSync Inspect.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
UtiliSync social profiles
Digital presenceUtiliSync financial estimates
Financial estimateRevenue estimate
Valuation estimate
UtiliSync leadership team
Management profileNumber of profiles
UtiliSync funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
UtiliSync M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about UtiliSync
What does UtiliSync do?
UtiliSync sells a GIS-native SaaS platform for utility field operations, built directly on Esri ArcGIS. Its two currently sold modules are UtiliSync TMS, which automates 811 locate-ticket intake, spatial routing, prioritization, and crew dispatch, and UtiliSync Inspect, which provides GIS smart forms with UtiliBot post-submission automation and offline-capable mobile field data capture. A third module, UtiliSync Permit (GIS-centric encroachment permitting), is announced but not yet generally available (currently on a waitlist).
Is UtiliSync a public or private company?
UtiliSync is a private company. It is classified as unknown and is currently operating.
When was UtiliSync founded?
UtiliSync was founded in 2014. It employs 11 to 50 people.
Where is UtiliSync based?
UtiliSync is headquartered in Draper, United States, in the North America region.
How does UtiliSync make money?
One revenue line is on record: saaS Subscription (Implied).
Who are UtiliSync's main competitors?
Direct peers on record are ARCOS, Cityworks, Trimble Unity and Clevest Solutions. Broad incumbents are Esri Survey123 / Field Maps / Workforce, Hexagon EAM (HxGN EAM / Intergraph) and IBM Maximo Application Suite. Emerging players are Sedaru, Field Squared and GeoPal Solutions.
Does UtiliSync have an API?
No public API is recorded for UtiliSync.
What industry is UtiliSync in?
UtiliSync's product category is GIS-based Utility Field Operations Software. Its primary akta.pro industry code is BPAMANAK, GIS & Spatial Data Management Platforms, with a secondary code of EUAHAKAC, Geospatial Data Management & Enterprise GIS (Geodatabases, Web GIS, Spatial Analytics). Its NAICS code is 518.