ARCOS
ARCOS is a Columbus, Ohio-based SaaS provider of AI-powered workforce and resource management solutions for electric, gas, and water utilities, with secondary offerings for airlines and critical infrastructure, serving 200+ utilities across North America.
- Company typePrivate
- Founded1997
- HeadquartersColumbus, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What ARCOS does
ARCOS is a Columbus, Ohio-based enterprise software company founded in 1997 that provides AI-powered workforce and resource management solutions primarily for electric, gas, and water utilities, with secondary offerings for airlines and critical infrastructure operators. The company's core product is the OnCommand Suite, an integrated platform that connects crew mobilization (Callout), real-time crew tracking (Crew Manager with Convoy Tracking), mobile field execution (Assess & Restore, Mobile Workbench), vegetation management (Clearion), mass communications (TextPower), emergency response planning (Incident Manager), and regulatory/FEMA reporting into a single operational control tower. ARCOS's platform is rules-driven, applying labor, safety, rest, and proximity rules automatically, with AI layered on for optimization, anomaly detection, and predictive resource forecasting. The company sells primarily through enterprise field sales to operations leaders at investor-owned utilities, municipal utilities, and electric cooperatives, supplemented by inside sales for mid-market, a formalized Partner Network (including OverIT for distribution and Esri for GIS), and the annual EMPOWER user conference which draws 400+ utility attendees.
ARCOS operates a SaaS subscription revenue model with annual billing, paired with professional services (Managed Services portfolio including PM Select, PM Plus, ACTivate, Business Ready, Premier Training, and Advisory Services). Pricing is quote-based and not publicly disclosed. The customer base includes 200-400+ utilities across North America (per varying sources) and notable enterprise logos such as Duke Energy, Southern Company, Exelon, PG&E, ComEd, American Electric Power, ConEdison, Eversource, FirstEnergy, Ameren, and AVANGRID on the utility side, plus United Airlines, Hawaiian Airlines, Envoy Air, and Piedmont Airlines in the airline vertical. ARCOS has pursued an acquisition-led growth strategy, completing six acquisitions including RosterApps (2018, entering the airline vertical), Treverity (2023, adding analytics), TextPower (June 2024, communications), and Clearion (October 2024, vegetation management). The company is privately held, with prior growth investment from Vista Equity Partners and a June 2025 strategic growth investment from Bain Capital that coincided with a leadership refresh — Paul Bernard was appointed President and CEO in June 2025, supported by new CFO Jason Woods and Chief Sales Officer Frank Iannotti. ARCOS holds SOC 2 Type II certification, operates from a new Columbus headquarters, and has appeared on the Inc. 5000 list seven times.
ARCOS firmographics
Firmographics- Name
- ARCOS
- Legal name
- ARCOS LLC
- Website
- https://arcos-inc.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ARCOS is a Columbus, Ohio-based SaaS provider of AI-powered workforce and resource management solutions for electric, gas, and water utilities, with secondary offerings for airlines and critical infrastructure, serving 200+ utilities across North America.
- Ownership category
- akta.pro rank
ARCOS industry classification
Industry- Product category
- Utility Workforce Management Software
- akta.pro primary industry
- Industry-Specific ERP for Utilities & Energy (HDAEAEAN)
- akta.pro secondary industries
- iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Facility Emergency Response Plans (ERP) & Integrated Contingency Plans (ICP) (EUAHALAB)
Keywords
Where ARCOS is headquartered
LocationHeadquarters
- HQ city
- Columbus
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
ARCOS business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: Cloud-based software-as-a-service subscription model for workforce management solutions. Customers pay recurring subscription fees for access to the OnCommand suite of products including Callout, Crew Manager, Assess & Restore, Clearion, TextPower, Ascend, and RosterApps.
- Professional Services: Managed Services offerings including PM Select, PM Plus, ACTivate, Business Ready, Premier Training, and Advisory Services to help customers implement and optimize their ARCOS solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription pricing tailored to utility size and requirements |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
ARCOS product offering
Product offeringCore offering
ARCOS provides an AI-powered SaaS platform called the OnCommand Suite for workforce and resource management, serving electric, gas, and water utilities, airlines, and critical infrastructure organizations. The platform automates crew mobilization, scheduling, work execution, and regulatory reporting, connecting people, work, and data from emergency response to daily operations.
Product overview
ARCOS provides a unified AI-powered platform called the OnCommand Suite for workforce management solutions serving utilities and critical infrastructure industries. The platform consists of integrated modules including Callout for automated crew mobilization, Crew Manager for end-to-end crew tracking, Assess & Restore for mobile field operations, TextPower for emergency communications, Clearion for vegetation management, Incident Manager for emergency response planning, Resource Planner for resource forecasting, Convoy Tracking for mutual aid visibility, and Ascend/RosterApps for airline crew scheduling. The architecture connects people, work, and systems to enable operational productivity from daily planned work to emergency response and back again.
Differentiator
Problem solved
Functional benefit
Brands
- OnCommand Suite: AI-powered operational control tower connecting people, work, and data for utilities, enabling response faster, safer, and with full documentation.
- Callout
- Crew Manager
- Assess & Restore
- Clearion
- TextPower
- Ascend
- RosterApps
- Mobile Workbench
- Incident Manager
- Resource Planner
- Resource Assist
- Resource Assist Lite
Products and services
- OnCommand Suite Central AI-powered operational control tower connecting people, work, and data for utilities and critical infrastructure, enabling response faster, safer, and with full documentation from mobilization to closeout.
- Callout
Quantifiable outcome
- More than 80 percent of workforce responded within two minutes using Arcos vs. up to one hour with manual methods
- +8 more outcomes
Companies that use ARCOS
Customer profileNamed customers27 records
Segments5 records
Ideal customer profiles4 records
ARCOS technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability7 records
Feature12 records
ARCOS partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- OverITminorOverIT has integration and distribution partnership with ARCOS to streamline utility field operations through combined solutions.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
ARCOS competitors and assessment
Company assessmentDirect peers
- Clevest (a Siemens company): Mobile workforce management platform purpose-built for utilities, covering crew dispatch, storm response, and mutual aid coordination. The most head-to-head direct peer to ARCOS in utility-specific field operations and emergency mobilization.
- WorkWave: Field service management SaaS for route-based and crew-based service organizations with scheduling, mobile, and customer communications modules. Comparable to ARCOS Crew Manager and TextPower on scheduling and customer comms workflows, though more SMB-tilted.
- OverIT: Field service management software with deep utility and energy vertical focus, including work-order management, scheduling, and GIS-driven dispatch. Listed as an ARCOS integration and distribution partner but operates overlapping solutions for the same utility buyer.
- Trimble (Utilities / Trimble Unity): Utility-focused field operations and asset management software including workforce, mobile, and GIS-integrated solutions for electric, gas, and water utilities. Comparable to ARCOS as a utility-specialist suite addressing similar field-crew and asset workflows.
- IBS Software (iFlight crew scheduling): Aviation crew scheduling and operations optimization software serving major airlines, directly comparable to ARCOS's RosterApps and Ascend products for flight and ground crew staffing.
Broad incumbents
- ServiceNow: Enterprise workflow and process automation platform increasingly used by utilities for field service, HR, and emergency response workflows. Comparable to ARCOS as the broadest BPM/workflow competitor targeting ARCOS's utility customer base with cross-industry scale.
- Salesforce Field Service (with ClickSoftware heritage): Field service management suite built on ClickSoftware acquired by Salesforce, used by utilities and field service organizations for scheduling, dispatch, and mobile workforce optimization. Comparable as a large platform incumbent competing for the same enterprise utility RFPs.
- Oracle Utilities (Opower, OFM): Suite of utility-specific enterprise applications from Oracle including customer care, metering, and field operations. Comparable to ARCOS as a broad incumbent vendor selling into the same utility CIO/COO buyer.
Emerging players
- ServiceTitan: Vertical SaaS for field service with strong scheduling, dispatch, and customer communications modules used by trades and contractors. Comparable technology pattern to ARCOS's mobile workforce suite though typically serving smaller contractor customers rather than IOUs.
- PagerDuty (incident response platform): Real-time incident response and alerting platform used by ops teams for rapid on-call mobilization and stakeholder communications. Comparable to ARCOS's Incident Manager and TextPower alert components for cross-industry emergency response workflows.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights8 records
Customer concentration
ARCOS social profiles
Digital presenceARCOS compliance and trust
Trust signalCompliance2 records
ARCOS financial estimates
Financial estimateRevenue estimate
Valuation estimate
ARCOS leadership team
Management profileNumber of profiles
Profiles12 records
ARCOS subsidiaries and ownership
Company hierarchySubsidiaries4 records
ARCOS funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ARCOS M&A and investment
M&A and investmentM&A6 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ARCOS
What does ARCOS do?
ARCOS provides an AI-powered SaaS platform called the OnCommand Suite for workforce and resource management, serving electric, gas, and water utilities, airlines, and critical infrastructure organizations. The platform automates crew mobilization, scheduling, work execution, and regulatory reporting, connecting people, work, and data from emergency response to daily operations.
Is ARCOS a public or private company?
ARCOS is a private company. It is classified as private equity controlled and is currently operating.
When was ARCOS founded?
ARCOS was founded in 1997. It employs 51 to 100 people.
Where is ARCOS based?
ARCOS is headquartered in Columbus, United States, in the North America region.
How does ARCOS make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are professional Services.
Who are ARCOS's main competitors?
Direct peers on record are Clevest (a Siemens company), WorkWave, OverIT, Trimble (Utilities / Trimble Unity) and IBS Software (iFlight crew scheduling). Broad incumbents are ServiceNow, Salesforce Field Service (with ClickSoftware heritage) and Oracle Utilities (Opower, OFM). Emerging players are ServiceTitan and PagerDuty (incident response platform).
Does ARCOS have an API?
No public API is recorded for ARCOS.
What industry is ARCOS in?
ARCOS's product category is Utility Workforce Management Software. Its primary akta.pro industry code is HDAEAEAN, Industry-Specific ERP for Utilities & Energy, with a secondary code of HDAEAHAG, iBPMS (Intelligent BPM Suites) & Process Automation Suites.