Central Texas Regional Mobility Authority

What Central Texas Regional Mobility Authority does

The Central Texas Regional Mobility Authority (CTRMA) is an independent government agency established in 2002 under Texas Transportation Code Chapter 370, charged with developing, operating, and maintaining a regional transportation network across Williamson and Travis counties in Central Texas. The agency manages a portfolio of six toll roads (183A Toll, 290 Toll, 71 Toll Lane, 45SW Toll, 183 Toll) and two express lane facilities (MoPac Express Lane, 183 Express Lanes), totaling over 44 miles of tolled infrastructure, alongside more than 70 miles of ADA-compliant shared-use paths. Revenue is generated primarily through usage-based tolls collected via interoperable electronic tags and a Pay-by-Mail video tolling system, supplemented by variable congestion-pricing on express lanes and Travis County partnership funding (including a $25.9 million Capital Improvement Program engagement).

Operationally, CTRMA combines physical infrastructure with intelligent transportation technology: a centralized Traffic & Incident Management Center coordinates video monitoring, a wrong-way driver detection system on 45SW Toll, and the HERO roadside assistance program covering 337 miles of corridor. Its 2026 procurement of Neology's neoBOSS back-office platform integrated with Amazon Connect introduces AI-powered conversational customer service across phone and chat for Pay-by-Mail users, replacing legacy billing operations. The agency is overseen by a seven-member Governor-and-County-appointed Board and led by Executive Director James M. Bass (appointed January 2021, formerly Executive Director of TxDOT). Beyond tolling, CTRMA runs the Qualified Service Member Program (free tolls for veterans and disabled peace officers on fixed-rate roads), the Habitual Violator enforcement program, and sustainability and innovation initiatives including augmented reality and mobile app pilots.

CTRMA serves three principal customer groups: individual commuter consumers using toll roads and express lanes for daily travel; partner government entities including TxDOT, CAMPO, Capital Metro, and Travis County for infrastructure delivery; and out-of-state tag holders transiting through Central Texas. Distribution is omnichannel—web portal, walk-up centers, call centers, dealership point-of-sale activation through NTTA, and back-office enforcement—while funding for capital projects comes from toll revenues, user fees, and revenue bond issuance rather than equity capital.

Name

Central Texas Regional Mobility Authority

Legal name

Central Texas Regional Mobility Authority

Website

https://mobilityauthority.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Short description

The Central Texas Regional Mobility Authority is an independent Texas government agency operating a network of toll roads, express lanes, and shared-use paths across Travis and Williamson counties, generating revenue through usage-based tolling and serving regional commuters via electronic tags and Pay-by-Mail systems.

Ownership category

akta.pro rank

Product category

Toll Road Infrastructure and Operations

NAICS

Regulation and Administration of Transportation Programs (92612)

SIC

Transportation Services (4700)

akta.pro primary industry

Tolling, Pricing & Revenue Operations (Toll Roads, Congestion Pricing, Enforcement) (BPAIALAH)

akta.pro secondary industries

Electronic Toll Collection (ETC) & Transponder/Tag Systems (RFID/DSRC) (TLAJABAA), Back-Office Toll Transaction Processing, Billing & Customer Account Management (TLAJABAC), Interoperability & Clearinghouse Services (Multi-Agency Toll Settlement) (TLAJABAF)

Keywords

• Toll road operations
• Electronic toll collection
• Express lane management
• Transportation infrastructure
• Traffic incident management

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Others

Revenue model

1. Toll Road User Fees: Revenue generated from toll collection on managed roadways including 183A Toll, 290 Toll, MoPac Express Lane, 71 Toll Lane, 45SW Toll, and 183 Toll. Tolls are collected through electronic tags and Pay-by-Mail video tolling systems.
2. Variable Express Lane Pricing: Dynamic toll pricing on express lanes where rates increase during peak traffic periods and decrease during off-peak times. Initial toll rates on MoPac Express Lane start at $0.65 per segment and $1.30 for a full-length trip.
3. Service Member Discount Program: Free tolls provided to qualified veterans and disabled peace officers on fixed-rate toll roads, with the MoPac Express Lane and 183 Express Lanes excluded due to variable pricing requirements.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Central Texas Regional Mobility Authority is an independent government agency that operates, maintains, and develops a network of toll roads and express lanes across Travis and Williamson counties in Central Texas. The agency collects tolls via electronic tags and Pay-by-Mail video tolling, applies variable toll pricing on express lanes to manage congestion, and runs supporting programs including roadside assistance, traffic incident management, and toll enforcement.

Product overview

The Central Texas Regional Mobility Authority operates a network of toll roads and express lanes in Central Texas, including the 183A Toll Road (11.6 miles), 290 Toll (6.2 miles), MoPac Express Lane (11 miles), 71 Toll Lane (3.9 miles), 45SW Toll (3.6 miles), 183 Toll (8 miles), and 183 Express Lanes. The Authority provides Pay-by-Mail tolling services through a contract with Neology featuring AI-powered customer service via Amazon Connect. The portfolio includes programs such as the Qualified Service Member Program for veterans and peace officers, the Habitual Violator Program for enforcement, the HERO roadside assistance program, the Traffic & Incident Management Center, the Innovation Program, and Green Initiatives. The Authority also maintains over 70 miles of shared use paths for cyclists and pedestrians.

Differentiator

Problem solved

Functional benefit

Products and services

• 183A Toll Road An 11.6-mile toll road extending from north of RM 620 to US 183 near the San Gabriel River in northwest Travis and Williamson counties, with three tolled lanes in each direction and non-tolled frontage road lanes north of RM 1431.
• 290 Toll (Manor Expressway) A 6.2-mile toll road along US 290 from US 183 to east of SH 130 in eastern Travis County, with three tolled and three non-tolled lanes in each direction.
• MoPac Express Lane An 11-mile stretch of variably-priced toll lanes, one in each direction, barrier separated and adjacent to the non-tolled general purpose lanes along MoPac between Cesar Chavez and Parmer Lane.
• 71 Toll Lane
• 45SW Toll
• 183 Toll
• 183 Express Lanes Express lanes on US 183 corridor with variable toll pricing to manage congestion and provide reliable travel options.
• Qualified Service Member Program Program allowing qualified veterans and peace officers to drive toll-free on 183A Toll, 290 Toll, 71 Toll Lane, 45SW Toll, and 183 Toll. Requires Texas registration, qualifying specialty license plate, and electronic tag.
• Habitual Violator Program Enforcement program implemented in November 2019 to address chronic non-payment of tolls. Habitual violators may face vehicle registration blocks, bans from toll roads, citations, fines, and vehicle impoundment.
• HERO (Highway Emergency Response Operator) TxDOT-operated free roadside assistance program for stranded motorists along I-35, US 183, 183A, 183 Toll, US 290, 290 Toll, SH 71 and MoPac. Services include relocating disabled vehicles, removing minor crashes, providing traffic control, removing debris, changing tires, and jump-starting batteries.
• Traffic & Incident Management Center
• NTTA Regional Toll Partner Program
• Shared Use Paths
• PayMobilityBill.com
• Pay-by-Mail Tolling Services Video tolling, payment processing, collections, enforcement, and customer service provided by Neology using neoBOSS back-office system integrated with Amazon Connect's telephony platform featuring AI-powered conversational capabilities.

Quantifiable outcome

• Express lanes can move twice as many people as a single general-purpose lane during peak times
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability3 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• NeologycoreTechnology or Integration · 2 February 2026Neology was awarded a seven-year, multi-million-dollar contract by CTRMA to provide Pay-by-Mail tolling services for the Austin metropolitan area, including video tolling, payment processing, collections, enforcement, and customer service. The company will deploy its neoBOSS back-office system integrated with Amazon Connect's telephony platform, featuring AI-powered conversational capabilities for phone and chat interactions.
• North Texas Tollway Authority (NTTA)coreStrategic or Co-development PartnerCTRMA collaborates with NTTA to bring NTTA's Regional Toll Partner (RTP) program to Central Texas. The program allows Central Texas vehicle dealerships and prospective TollTag activation partners to activate TollTags in real time for customers at point of vehicle purchase. Through this partnership, CTRMA can assist Central Texas Regional Toll Partners in resolving outstanding Mobility Authority Pay By Mail balances and set up post-paid accounts.
• Texas Department of Transportation (TxDOT)coreStrategic or Co-development PartnerTxDOT uses federal funds combined with state gas tax revenue and other funding sources to implement the statewide transportation program. The Toll Operation Division (TOD) is charged with implementing a statewide toll-based urban mobility program and has been closely involved in development of the Central Texas Turnpike System.
• Capital Area Metropolitan Planning Organization (CAMPO)coreStrategic or Co-development PartnerCAMPO is a federally mandated regional planning agency responsible for studying transportation trends, identifying long-range transportation needs, and creating short- and long-range transportation plans. All Mobility Authority projects begin as recommendations in the CAMPO plan.
• Capital MetrominorStrategic or Co-development PartnerAustin regional transit agency providing bus, vanpool and car pool coordination services. The HERO program works with Capital Metro to support transit services along Mobility Authority corridors.
• Capital Area Rural Transportation System (CARTS)minorStrategic or Co-development PartnerProvides regional transportation for non-urbanized areas of Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Travis and Williamson counties.
• TreeFolksminorStrategic or Co-development PartnerCentral Texas non-profit that strengthens communities through planting and caring for trees. CTRMA partnered with TreeFolks from 2016-2020 to plant 10,000 trees throughout Central Texas and provided educational classes and tree planting events.
• Keep Austin BeautifulminorStrategic or Co-development PartnerCommunity organization partnering with CTRMA for good neighbor community cleanups and environmental initiatives.
• TxDOT (HERO Program)coreStrategic or Co-development PartnerTxDOT operates the free Highway Emergency Response Operator (HERO) program along I-35, US 183, 183A, 183 Toll, US 290, 290 Toll, SH 71 and MoPac in the greater Austin area. The HERO program was established in 2010 by CTRMA in partnership with CAMPO.
• Travis CountycoreStrategic or Co-development PartnerTravis County has enlisted CTRMA services to expedite delivery of $25.9 million worth of Capital Improvement Program projects. CTRMA develops and constructs projects while Travis County provides funding, operation, and maintenance of non-tolled facilities.

Scale indicators6 records

Expansion highlights4 records

Direct peers

• North Texas Tollway Authority (NTTA): Operates toll roads in the Dallas–Fort Worth metroplex under a similar Texas governmental authority structure, manages the TollTag interoperable with CTRMA, and runs a comparable mix of fixed-rate and managed lanes. Most directly comparable peer given shared Texas context and overlapping interoperability agreements.
• Harris County Toll Road Authority (HCTRA): County-level toll road authority serving the Houston metro with EZ TAG interoperability with CTRMA, comparable product mix of tolled lanes and express lanes, and analogous Texas governmental governance and bond-financed model.
• Florida's Turnpike Enterprise: State-level toll road enterprise operating hundreds of miles of toll facilities, interoperable with CTRMA via SunPass, and using similar video/electronic tolling, variable pricing, and back-office systems. Comparable scale and service mix.
• Illinois Tollway: Operates a state-level network of toll roads with similar electronic tolling, all-electronic gantry collection, customer-service operations, and capital-project pipelines. Comparable in scale, technology adoption, and public-authority governance.
• E-470 Public Highway Authority: Public toll highway authority in the Denver metro that operates ExpressToll (interoperable with CTRMA), runs all-electronic tolling, and uses similar revenue-bond financing — a closely matched governance and technology peer at slightly smaller scale.
• Oklahoma Turnpike Authority: Statewide toll road operator whose Pikepass is accepted on CTRMA facilities; runs a comparable mix of fixed toll roads and (in select corridors) variable pricing. Regional peer with shared interoperability and governance parallels.
• Pennsylvania Turnpike Commission: Large legacy toll-road authority operating turnpike and express lanes with all-electronic tolling and variable pricing, offering scale and operational comparability to CTRMA on a larger footprint but with a similar technology and customer-service stack.
• Kansas Turnpike Authority: State-level toll operator whose K-Tag is interoperable with CTRMA; a smaller-scale direct peer with similar electronic tolling, customer-account structure, and government-authority governance.

Broad incumbents

• Transurban: Largest private operator of toll roads and managed/express lanes in the U.S. and Australia, including products structurally similar to CTRMA's MoPac and 183 Express Lanes. Not a direct competitor in Texas but a broad incumbent benchmark for variable-pricing express lanes.
• Cintra (Ferrovial): Global developer and operator of toll-road concessions, comparable to CTRMA on managed lanes and PPP-style infrastructure, though operating as a private concessionaire rather than a public agency. Useful peer for benchmarking concession economics and lifecycle operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ctxmobility
• Facebookfacebook.com/MobilityAuthority
• Instagraminstagram.com/ctxmobility
• LinkedInlinkedin.com/company/central-texas-regional-mobility-authority

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Central Texas Regional Mobility Authority