Outsource Consultants
Outsource Consultants is a bootstrapped CX advisory firm based in Saint Louis Park, Minnesota that connects mid-market and enterprise buyers with a vetted network of 1,500+ BPO and CX technology partners. The firm operates on a commission-based model, delivering matchmaking, consulting, and CX transformation advisory at no direct cost to clients since 2013.
- Company typePrivate
- Founded2013
- HeadquartersSaint Louis Park, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Outsource Consultants does
Outsource Consultants is a CX advisory firm headquartered in Saint Louis Park, Minnesota, founded in 2013 by Corey Kotlarz after he became frustrated with the limitations of selling BPO services through a single vendor. The firm operates as a provider-agnostic intermediary between enterprise and mid-market buyers of outsourced contact center capacity and a curated supply network of BPO operators and CX technology providers. Its core offering is matchmaking and ongoing performance monitoring, executed via a proprietary vendor database containing 50+ data points (pricing, KPI performance, languages, certifications, geographies, experience) that has been built by analysts reviewing 1,000+ call center locations and applied to a network of 1,500+ curated partners. The firm layers a proprietary CX Dream Path™ methodology on top of the database that sequences labor outsourcing optimization before risk-mitigated AI rollout, plus ancillary services covering call center buy-side and sell-side M&A advisory, objective operations consulting, and free content tools (annual BPO Market Trends & Pricing Guide, Call Center Pricing Calculator, RFP templates).
The commercial model is unusual for an advisory firm: services are provided at no direct cost to clients, and the firm is compensated through commissions paid by BPO partners for successful placements, plus an ongoing monthly referral commission layer paid to external sales professionals who originate client relationships. The revenue stream therefore depends on the firm's ability to source qualified buyers at scale and route them into multi-year BPO contracts that generate referral payouts over the contract life. Geographically the firm is positioned across nine countries (United States, Canada, Mexico, Colombia, Jamaica, Puerto Rico, South Africa, Egypt, and the Philippines), giving it the nearshore and offshore coverage needed to optimize for both cost and capability in client match recommendations.
Management includes President & Founder Corey Kotlarz, CRO Doug Thompson, EVP of CX & BPO Advisory Andrew Griffiths, EVP of Sales Operations Sarah Klosterbuer, and multiple VPs across BPO/Client Success, Strategy, Enterprise CX, and additional CX & BPO Advisory roles, supported by approximately 27 full-time employees. Recognition includes five consecutive years on the Inc. 5000 list (2019-2023), two years on FT Americas' Fastest Growing Companies (2022-2023), four years on the Minneapolis/St. Paul Business Journal Fast 50 (2020-2023), and industry memberships including IAOP, PACE, and CCNG, alongside BBB A+ accreditation. The firm has been built organically without disclosed external funding or institutional investors.
Outsource Consultants firmographics
Firmographics- Name
- Outsource Consultants
- Legal name
- Outsource Consultants LLC
- Website
- https://outsource-consultants.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Outsource Consultants is a bootstrapped CX advisory firm based in Saint Louis Park, Minnesota that connects mid-market and enterprise buyers with a vetted network of 1,500+ BPO and CX technology partners. The firm operates on a commission-based model, delivering matchmaking, consulting, and CX transformation advisory at no direct cost to clients since 2013.
- Ownership category
- akta.pro rank
Outsource Consultants industry classification
Industry- Product category
- BPO Advisory Services
- NAICS
- Management Consulting Services (54161), Management, Scientific, and Technical Consulting Services (5416)
- SIC
- Services-Management Consulting Services (8742)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
- akta.pro secondary industry
- Operations & Process Improvement Consulting (BPAHACAB)
Keywords
Where Outsource Consultants is headquartered
LocationHeadquarters
- HQ city
- Saint Louis Park
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Outsource Consultants business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Marketing or Sales, Operations, Technology or R&D, Others
Revenue model
- Referral Partner Commissions: The company pays monthly commissions to referral partners for the duration of any partnership their registered leads establish with BPO providers. Referral partners include BPO sales professionals, technology sales professionals, and CX industry professionals who monetize their industry relationships.
- BPO Partner Commissions: BPO vendors pay to be presented to clients through the company's vetted network. BPO partners must meet strict criteria (4+ years operation, 1000+ seats, multiple geographies) and go through a screening/onboarding process. Revenue appears to come from successful match placements with clients seeking outsourced call center services.
- CX Advisory Services: Advisory services connecting clients with ideal outsourced contact centers and technology providers. The company states their services come at NO COST to clients - they are compensated by BPO partners for successful placements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Free Cost Proposal Service |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
Outsource Consultants product offering
Product offeringCore offering
Outsource Consultants is a CX advisory firm that connects organizations with vetted outsourced call center partners and CX technology providers. The firm's core deliverables include CX strategy advisory, call center search and selection, ongoing consulting, and M&A advisory for sellers and buyers of call center businesses. Advisory engagements are powered by a proprietary 50+ data-point vendor matching database of more than 1,000 reviewed call center locations and the firm's CX Dream Path™ framework that pairs optimized labor outsourcing with technology alignment.
Product overview
Outsource Consultants is a CX advisory firm (not a software product company) that offers a portfolio of consulting and advisory services centered around connecting organizations with outsourced call center partners and CX technology providers. The core offerings include CX Strategy Advisory, Call Center Search & Selection, Call Center Consulting, Selling a Call Center, and Buying a Call Center services. These advisory services are supported by BPO partner network services covering Inbound Call Center Services, Outbound Call Center Services, and Omnichannel Call Center Services. The proprietary CX Dream Path™ framework guides the advisory approach, combining labor outsourcing optimization with technology alignment. The firm also provides free resources including the annual BPO Market Trends & Pricing Guide, a Call Center Pricing Calculator tool, and Call Center RFP Templates. The company connects clients with over 500 BPO partners and 100+ cloud technology providers from its vetted network.
Differentiator
Problem solved
Functional benefit
Products and services
- CX Strategy Advisory Unbiased CX advisory services that unify labor outsourcing strategy with CX technology alignment, helping clients plan and execute their path to an improved CX operating model. Designed for mid-market and enterprise CX leaders, contact center operations managers, and VPs of Customer Service evaluating outsourced contact center partnerships and CX transformation.
- Call Center Search & Selection Provider-agnostic outsourced call center search and matching service that uses a database of more than 1,000 reviewed call center locations to find the right-fit BPO partner for clients. Targeted at organizations in retail/e-commerce, healthcare, banking and financial services, SaaS, and other verticals evaluating outsourced contact center partnerships.
- Call Center Consulting Objective consulting engagements covering contact center operations, technology, marketing, processes, training, quality, outsourcing, and on-premise versus cloud technologies, sized for contact centers of any scale. Designed for call center operators and CX leaders seeking third-party perspective on existing or planned contact center operations.
- Selling Your Call Center Call center exit advisory for owners seeking to sell, combining valuation work, access to a network of pre-screened buyers, and transaction navigation support. Targeted at call center and BPO business owners planning to maximize valuation and complete a sale.
- Buying a Call Center Acquisition advisory connecting prospective acquirers with call center and BPO businesses for sale, leveraging a global database of BPO businesses and the firm's pre-screened buyer network. Designed for companies and investors seeking to acquire contact center or BPO operations.
Quantifiable outcome
- Cost savings of 50-70% achievable through nearshore or offshore outsourcing
- +4 more outcomes
Companies that use Outsource Consultants
Customer profileNamed customers10 records
Segments11 records
Ideal customer profiles3 records
Outsource Consultants technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Outsource Consultants partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Referral Partner NetworkcoreStructured referral partner program where BPO sales professionals, contact center technology sales professionals, and CX industry professionals register leads in exchange for monthly commission checks for the duration of client partnerships. Partners have access to over 500 BPO partners and 100+ cloud technology partners for matching.
Scale indicators9 records
Recent moves9 records
Expansion highlights6 records
Outsource Consultants competitors and assessment
Company assessmentDirect peers
- Everest Group: Global research and consulting firm specializing in BPO, IT services, and sourcing advisory. Closest direct peer: provides vendor selection, market intelligence, and procurement advisory to enterprises evaluating outsourced contact center and CX partnerships.
- Alsbridge (now part of ISG): Sourcing advisory firm historically focused on BPO and IT outsourcing vendor selection for enterprise clients. Directly comparable offering: helps enterprises evaluate, negotiate, and select outsourced service providers including contact center and CX partners.
- HfS Research: BPO and IT services research and advisory firm producing the HfS Blueprint reports on service providers. Comparable in producing market intelligence and advising enterprises on outsourcing vendor selection, particularly in CX and contact center operations.
- ISG (Information Services Group): Technology and business services advisory firm with sourcing, vendor selection, and BPO advisory practices. Operates a comparable buyer-side advisory model helping enterprises evaluate and select outsourcing partners, with publicly visible research and provider benchmarking.
Others
- Frost & Sullivan: Global research and consulting firm producing market intelligence in CX, contact center, and BPO. Comparable as an ecosystem peer through thought leadership, Customer Contact events, and research products that overlap with Outsource Consultants' advisory content.
- ICMI (International Customer Management Institute): Industry membership, training, and research organization for contact center professionals. Functions as an ecosystem peer: produces benchmarking, certification, and thought leadership content that overlaps with Outsource Consultants' content marketing and consulting approach.
Broad incumbents
- Teleperformance: One of the largest global BPO and customer experience management providers. Comparable as a partner within Outsource Consultants' network but also represents disintermediation risk if it expands direct enterprise advisory or builds preferred-vendor sales channels.
- Concentrix: Global CX/BPO incumbent operating thousands of contact center seats across multiple verticals. Represents both a partner and a potential competitor: clients may bypass advisory and contract directly with Concentrix, threatening Outsource Consultants' placement economics.
Emerging players
- O.Source (Outsource Americas): BPO and CX advisory services firm connecting clients with outsourced contact center providers. Smaller and less specialized than Outsource Consultants but operates a similar buyer-side advisory model in overlapping verticals including retail, healthcare, and financial services.
- Global Response: Mid-market outsourced contact center provider that may appear within Outsource Consultants' vetted BPO network. Functions as both a possible referral partner and a comparable go-to-market player for outsourced customer service delivery.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
Outsource Consultants social profiles
Digital presenceOutsource Consultants financial estimates
Financial estimateRevenue estimate
Valuation estimate
Outsource Consultants leadership team
Management profileNumber of profiles
Profiles12 records
Outsource Consultants funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Outsource Consultants M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Outsource Consultants
What does Outsource Consultants do?
Outsource Consultants is a CX advisory firm that connects organizations with vetted outsourced call center partners and CX technology providers. The firm's core deliverables include CX strategy advisory, call center search and selection, ongoing consulting, and M&A advisory for sellers and buyers of call center businesses. Advisory engagements are powered by a proprietary 50+ data-point vendor matching database of more than 1,000 reviewed call center locations and the firm's CX Dream Path™ framework that pairs optimized labor outsourcing with technology alignment.
Is Outsource Consultants a public or private company?
Outsource Consultants is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Outsource Consultants founded?
Outsource Consultants was founded in 2013. It employs 11 to 50 people.
Where is Outsource Consultants based?
Outsource Consultants is headquartered in Saint Louis Park, United States, in the North America region.
How does Outsource Consultants make money?
Three revenue lines are on record. Referral Partner Commissions are the primary driver. The others are BPO Partner Commissions and CX Advisory Services.
Who are Outsource Consultants's main competitors?
Direct peers on record are Everest Group, Alsbridge (now part of ISG), HfS Research and ISG (Information Services Group). Others are Frost & Sullivan and ICMI (International Customer Management Institute). Broad incumbents are Teleperformance and Concentrix. Emerging players are O.Source (Outsource Americas) and Global Response.
Does Outsource Consultants have an API?
No public API is recorded for Outsource Consultants.
What industry is Outsource Consultants in?
Outsource Consultants's product category is BPO Advisory Services. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience, with a secondary code of BPAHACAB, Operations & Process Improvement Consulting. Its NAICS code is 54161 and its SIC code is 8742.