It Partner

What It Partner does

IT Partner BV is a privately held Belgian managed IT services provider headquartered in Roeselare, West Flanders, formed from the 2025 merger of IT Partner (founded 2000 by Bart Hellin and Patriek Witdouck) and Converge IT (founded 2006 by Bart Vandenabeele, Mario Bultynck, and Hans Ocket). The company serves small and medium-sized enterprises across Flanders, acting as an outsourced IT department covering helpdesk support, server and network infrastructure, Microsoft 365 and Copilot deployment, VoIP telephony (3CX and Microsoft Teams), cybersecurity, and regulatory compliance services (NIS2 and ISO 27001). The core technology stack is anchored on the Microsoft ecosystem — Azure, Microsoft 365 (Exchange, SharePoint, Teams, Defender for Business), with Fortinet for network security and 3CX for telephony; IT Partner positions itself as software- and hardware-agnostic, building tailored client environments rather than reselling a single vendor stack.

The product portfolio includes subscription-based managed security bundles (Safe PASS at €35/month bundling Microsoft 365 Business Premium with monitoring and backups), project-based professional services for infrastructure and migration projects, hardware and software resale, and a training-led demand-generation motion comprising Copilot Masterclass, Phishing In-House Training, Teams Tour, and Zero Trust workshops. Pricing is primarily quote-based for managed and project work; workshops are publicly listed at €75–€250 per attendee and serve as both revenue and lead-generation channels. The go-to-market is sales-led and direct: prospects arrive via website, phone, or email, receive a complimentary IT audit, then convert through on-site presentations and tailored proposals, supplemented by workshops and content marketing (blog, podcast on Spotify and SoundCloud).

IT Partner employs approximately 14 team members and operates from a single office in Roeselare following the 2025 consolidation of former offices in Moorslede and Waardamme. The customer base spans 30+ named SMEs across manufacturing, construction, retail, financial services, hospitality, automotive, and business consulting. The company is privately held with no disclosed external investment, no parent company, and no public listing; ownership is founder/management-driven. Its regulatory and compliance capabilities (NIS2, ISO 27001) and AI-adjacent Copilot practice represent the primary vectors for forward revenue expansion in a regional market where SME IT outsourcing demand is structurally rising.

Name

It Partner

Legal name

IT Partner BV

Website

https://itpartner.be

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1–10 employees

Short description

IT Partner is a Belgian managed IT services provider serving SMEs across Flanders with outsourced IT support, Microsoft 365 and Copilot deployment, cybersecurity, VoIP, and NIS2/ISO 27001 compliance services. Formed via the 2025 merger of IT Partner and Converge IT, the firm operates from Roeselare with a team of approximately 14.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), Enterprise Applications User/Admin Training (ERP/CRM/ITSM platforms) (BPAEANAK)

Keywords

• Managed IT services
• IT infrastructure support
• Cybersecurity compliance
• Microsoft 365 solutions
• VoIP telephony services

Headquarters

HQ city

Moorslede

HQ country

Belgium

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services & Subscriptions: Recurring monthly fees for ongoing IT management, monitoring, security, and support. Clients subscribe to service tiers such as Safe PASS (€35/month), which bundles M365 Business Premium with security configuration, monitoring, and back-ups.
2. Project-based Professional Services: One-time fees for IT infrastructure installations, migrations, server setups, network configurations, and Microsoft 365 / Copilot implementations. Custom scoping based on client environment complexity.
3. Hardware and Software Resale: Sale of physical and licensed technology products including servers, networking equipment, workstations, and peripherals, often bundled with implementation services.
4. Training and Workshop Sessions: Revenue from paid workshops including Teams Tour (€75–€195), Copilot Masterclass (€250/pp), Phishing In-House Training (€200/session), and Zero Trust webinars. Gold PASS clients receive discounts.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

IT Partner delivers outsourced managed IT services for SMEs in Flanders/Belgium, covering IT helpdesk and infrastructure support, server and network setup, Microsoft 365 and Copilot deployments, VoIP telephony (3CX and Teams), hardware procurement, and cybersecurity/compliance services (NIS2, ISO 27001). The flagship packaged offering is Safe PASS, a recurring monthly subscription combining Microsoft 365 Business Premium with configuration, monitoring, automated backups, and restore checks, supplemented by paid workshops such as the Copilot Masterclass, Teams Tour, and Phishing In-House Training.

Product overview

IT Partner is a Belgian IT services company formed from the 2025 merger of IT Partner and Converge IT, offering comprehensive IT solutions for SMEs in Flanders. The company provides a portfolio of services including cybersecurity, compliance (NIS2, ISO 27001), IT support, VoIP telephony, and productivity optimization. Core products include Microsoft 365 Security (Safe PASS), Microsoft 365 Copilot implementation, VoIP solutions (3CX & Teams Phone), and Barco ClickShare wireless presentation systems. The company also offers training workshops including Copilot Masterclass, Phishing Training, Teams Tour, and Zero Trust workshops. IT Partner operates from their office in Roeselare, Belgium, and serves over 30+ SME clients across various industries.

Differentiator

Problem solved

Functional benefit

Products and services

• NIS2 & ISO 27001 Compliance Services Regulatory compliance consulting helping Belgian SMEs meet the NIS2 directive and ISO 27001 information security standards requirements.
• Cybersecurity Services End-to-end cybersecurity for SMEs covering threat monitoring, incident response, security audits, and employee awareness training.
• IT Support / Helpdesk Day-to-day technical support, problem resolution, system monitoring, and user assistance delivered via remote helpdesk and on-site engineers.
• VoIP Telefonie (3CX & Microsoft Teams Telefonie) Cloud-based VoIP telephony solutions using 3CX or Microsoft Teams Phone System, providing call management, IVR, queues, and Microsoft 365 integration for SMEs.
• Microsoft 365 Copilot Implementation Deployment and enablement of the Microsoft 365 Copilot generative AI assistant across Word, Excel, Outlook, Teams, and PowerPoint for SME clients.
• Microsoft 365 Security / Safe PASS Recurring managed security package (€35/month) combining Microsoft 365 Business Premium with secure configuration, continuous monitoring, automated backups, and restore checks for SMEs.
• Server Infrastructure Server infrastructure services including installation, migration, hybrid and cloud infrastructure setup, and ongoing maintenance.
• Hardware Procurement IT hardware procurement and installation including workstations, networking equipment, and peripherals, often bundled with implementation services.
• Barco ClickShare Wireless Presentation Wireless presentation and screen-sharing device enabling one-click content sharing from laptops, tablets, and smartphones to meeting room displays with Microsoft Teams integration.
• Copilot Masterclass Paid hands-on training workshop teaching participants how to use Microsoft 365 Copilot effectively, with smart prompting, practical applications in Word/Excel/Outlook/Teams, and SME-oriented business use cases; priced at €250 per person.
• Phishing In-House Training Employee cybersecurity awareness training teaching phishing recognition, response procedures, and security best practices; priced at €200 per 1.5-hour session (Gold PASS clients receive a ~40% discount).
• Teams Tour Workshop Interactive Microsoft Teams workshop series covering collaboration, project management, meeting management, app integration, and security best practices; individual sessions at €75 or all sessions bundled at €195.
• Zero Trust Workshop Workshop on implementing the Zero Trust security model with Microsoft 365 Business Premium, covering identity, devices, applications, infrastructure, network, and data security principles.
• IT Audit Free remote IT infrastructure analysis that identifies strengths and weaknesses in a prospect's environment and produces a detailed report with an overall score, used as a lead-generation tool.
• Productivity Services Digital productivity consulting helping SMEs optimize workflows, improve online collaboration, and maximize efficiency using Microsoft 365 tools and best practices.
• Digital Comfort Ongoing managed service aimed at creating seamless, worry-free digital work environments for SMEs through reliable IT infrastructure and support.

Quantifiable outcome

• 30% reduction in monthly IT costs for clients (Link-Up case study)

Named customers7 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability6 records

Feature2 records

Partnerships

Five partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationIT Partner is a Microsoft-focused MSP, specializing in Microsoft 365 (including Copilot), Azure cloud, Teams telephony, Exchange, SharePoint, and Microsoft Defender for Business. The partnership forms the core technology stack for the majority of client implementations and the Safe PASS managed service bundle.
• CyberwiseminorImplementation/ SI/ Consulting PartnerCyberwise provided ISO 27001 compliance consulting and guidance for the Nymus client case study. Cyberwise is referenced as an external cybersecurity consulting partner for structured compliance implementation.
• 3CXcoreTechnology or IntegrationIT Partner resells and implements 3CX as their primary VoIP telephony platform, alongside Microsoft Teams Telefonie. 3CX serves as the cloud-based phone system for SME clients transitioning from traditional telephony.
• Microsoft Defender (Defender for Business)coreTechnology or IntegrationMicrosoft Defender is a core component of the Safe PASS security bundle and Microsoft 365 Business Premium security stack. IT Partner configures and monitors Defender as part of its managed security services for clients.
• FortinetcoreTechnology or IntegrationFortinet firewalls and security infrastructure are used within IT Partner's security stack for clients. Referenced in the Nymus case study alongside Microsoft Defender and ISO 27001 as part of the cybersecurity solutions portfolio.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Cegeka: Belgian-headquartered IT services provider offering managed services, cloud, cybersecurity, and workplace solutions — directly comparable as a Belgium-rooted MSP with a strong focus on enterprise and SME clients across the region.
• Xplore Group: Belgian IT services firm specializing in managed services, cloud, and security for SMEs and mid-market companies — competes in the same Flanders SME segment with overlapping Microsoft and cybersecurity offerings.
• Cronos Group: Large Belgian IT services and consulting collective with multiple specialized subsidiaries serving SMEs — provides comparable managed services, cloud, and Microsoft-based workplace offerings in the Belgian market.
• Delaware Consulting: Belgian consultancy specializing in ERP, CRM, and IT integration with a strong Microsoft footprint — overlaps with IT Partner in the Flemish SME market for Microsoft-based infrastructure and productivity services.
• Combell: Belgian hosting and managed services provider serving SMEs and developers — comparable in scale and customer segment, with overlapping cloud infrastructure and managed service offerings.

Broad incumbents

• Realdolmen (Sopra Steria): Established Belgian IT services firm (now part of Sopra Steria) offering managed workplace, cloud, and security services — a broader incumbent operating in the same Belgian market with deeper enterprise resources.
• Proximus (Enterprise/IT Services): Belgium's incumbent telco with a sizable IT services division offering managed workplace, cloud, and security — competes for the same Flemish SME customers with broader product portfolio and brand recognition.

Emerging players

• Datashift: Belgian data and analytics consultancy with adjacent managed services and cloud capabilities — partially overlapping with IT Partner's SME-focused infrastructure and cloud offering.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/playlist?list=PLRk2Ysq_q4kCDdLOGAOLy5gvsSOB_t-k0
• Facebookfacebook.com/ItPartnerBvba
• LinkedInlinkedin.com/company/it-partner-bvba
• Instagraminstagram.com/it_partner_be

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about It Partner