3CX
3CX develops a software-based PBX phone system with integrated AI capabilities, deployed on-premise, self-hosted, or fully managed. Founded in 2005 in Cyprus, it serves 350,000+ SMBs and enterprises worldwide via self-serve and a global channel partner network.
- Company typePrivate
- Founded2005
- HeadquartersNicosia, Cyprus
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What 3CX does
3CX, founded in 2005 and headquartered in Nicosia, Cyprus, develops the 3CX Phone System, an open-standards, software-based PBX (Private Branch Exchange) that supports SIP and can be deployed on-premise (Windows or Linux), self-hosted on AWS/Azure/Google Cloud, or delivered as a fully managed hosted service. The product spans core PBX functionality, integrated contact center capabilities, video conferencing, live chat, multi-channel messaging (WhatsApp, SMS, Facebook), CRM/helpdesk integrations, and mobile/web/desktop softphone clients with vertical packages for hotels, education, healthcare, and service providers.
The technology stack integrates AI capabilities — Agentic AI for autonomous call handling and 24/7 support, AI Receptionist, AI PA, AI Transcription powered by OpenAI Whisper, and AI Analytics with sentiment analysis — delivered through a self-hostable AI Server option for data sovereignty, alongside deep integrations with Microsoft 365, Google Workspace, and Microsoft Teams.
3CX monetizes through a flat annual subscription per system (not per seat) across Basic, Pro, and AI Editions, plus a Free Basic tier for offices up to 10 users, and offers managed hosting services. Distribution is hybrid: self-serve product-led growth on the website combined with a certified Global Partner Network of VARs and resellers (3CX Academy, NFR programs) that serves 350,000+ businesses worldwide across regional sites in Germany, Spain, France, Italy, the Netherlands, Poland, Russia, Turkey, and Brazil.
3CX firmographics
Firmographics- Name
- 3CX
- Legal name
- 3CX
- Website
- https://3cx.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- 3CX develops a software-based PBX phone system with integrated AI capabilities, deployed on-premise, self-hosted, or fully managed. Founded in 2005 in Cyprus, it serves 350,000+ SMBs and enterprises worldwide via self-serve and a global channel partner network.
- Ownership category
- akta.pro rank
3CX industry classification
Industry- Product category
- Business Communications Software (VoIP PBX)
- NAICS
- Software Publishers (5132), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Customer Experience (CX) & Digital Experience (BPAHAEAC), Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD), Industry-Specific Low-Code Platforms (Vertical App Platforms) (HDAEAKAL)
Keywords
Where 3CX is headquartered
LocationHeadquarters
- HQ city
- Nicosia
- HQ country
- Cyprus
- HQ region
- Europe
Offices10 records
Markets served
3CX business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software License/Subscription: 3CX sells software licenses on a per-system, annual subscription basis rather than per-seat pricing. They offer multiple editions: Basic, Pro, and AI Edition. The pricing model emphasizes flat annual rates with no per-user fees, differentiating from competitors who charge per extension.
- Managed Hosting Services: Fully managed, low-cost hosted PBX service where 3CX hosts a dedicated instance for customers. This provides infrastructure management as a service.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Basic Edition - Entry-level business phone system |
| Subscription | Annual | Pro Edition - Enhanced business phone system with advanced features |
| Subscription | Annual | AI Edition - Full-featured system with integrated AI |
| Freemium | Annual | Free Basic Edition |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
3CX product offering
Product offeringCore offering
3CX develops and sells 3CX Phone System, an open-standards, software-based PBX/VoIP business communications platform for Windows and Linux. The platform offers integrated AI capabilities (AI Agents, AI Receptionist, AI PA, AI Transcription, AI Analytics), contact center functionality, video conferencing, live chat, multi-channel messaging, and CRM/helpdesk integrations. It can be deployed on-premise, self-hosted on AWS/Azure/Google Cloud, or delivered as a fully managed hosted service, sold as annual per-system licenses across Basic, Pro, and AI Editions with no per-user pricing.
Product overview
3CX is a unified business communications platform offering enterprise phone system software with integrated AI capabilities. The product portfolio includes multiple deployment options (Cloud-hosted, Self-hosted, On-premise, Linux), three editions (AI Edition, Pro, Basic, Free), and specialized solutions for Contact Center, Hotel PBX, Multi-tenant PBX, and vertical industries (Healthcare, Education, Automotive, Finance, Government, Technology). Core AI features include AI Agents for autonomous call handling, AI Receptionist, AI PA, AI Transcription (with OpenAI Whisper), and AI Analytics. Additional capabilities encompass Video Conferencing, Live Chat, WhatsApp/SMS/Facebook messaging, Mobile/Web/Windows apps, CRM integrations (Salesforce, HubSpot, Zoho), helpdesk integrations (Zendesk, Freshdesk), SIP Trunks, and Call Flow Designer. Pricing model offers one flat annual rate with no per-user fees.
Differentiator
Problem solved
Functional benefit
Products and services
- 3CX Phone System (Enterprise PBX) All-in-one business phone system and contact center solution for companies with 25+ users, featuring integrated AI agents, call routing, video conferencing, and multiple deployment options (cloud, self-hosted, or on-premise) at a flat annual rate with no per-user costs.
- 3CX AI Edition Premium edition of 3CX with integrated AI agents, AI PA, AI Receptionist, AI Transcription, and AI Analytics built in at no additional cost. Features Agentic AI for call routing, screening, and 24/7 support.
- 3CX Pro Edition Professional edition of 3CX with advanced PBX features including call queues, ring groups, IVR, and integrations.
- 3CX Basic Edition Basic edition of 3CX for small offices with essential PBX features, tailored for offices with up to 10 users.
- 3CX Free Basic Edition Free edition of 3CX for small offices with up to 10 users; no contract required and free to walk away at any time.
- 3CX Hosted Managed hosting service where 3CX hosts a dedicated 3CX instance for the customer, with built-in AI analytics and reporting for larger businesses.
- 3CX On-Premise On-premise deployment of the 3CX PBX with built-in AI where AI data stays local, private, and fully under the customer's control; built for admins rather than telco experts.
- 3CX Self-Hosted Self-hosted AI-powered 3CX deployment in trusted infrastructure (Amazon, Azure, or Google) giving customers freedom to manage AI transcription and automation on their own terms.
- 3CX Linux PBX Linux-based deployment option for the 3CX phone system software.
- 3CX Contact Center AI-enabled contact center functionality including sentiment analysis, multiple human and AI agents, integrated call center, live chat, WhatsApp, SMS, and CRM integrations, with no additional per-user AI tax.
- 3CX Video Conferencing Built-in video conferencing solution integrated with the 3CX phone system, available via mobile apps, web client, and desktop apps.
- 3CX Live Chat Website live chat solution integrated with the 3CX contact center, including team answering chat capabilities.
- 3CX Mobile Apps (iOS & Android) Mobile softphone apps for iOS and Android with integrated AI tools that transcribe calls on the go and summarize meetings in real time.
- 3CX Windows App Windows desktop softphone application for business communication with integrated AI tools.
- 3CX Web Client Web-based client for accessing 3CX phone system features from any browser.
- 3CX AI Agents Agentic AI agents for handling call routing, screening, and 24/7 support; multiple AI agents can be deployed without per-user AI tax.
- 3CX AI Receptionist AI-powered virtual receptionist for automated call handling, screening, and routing without human intervention.
- 3CX AI PA (Personal Assistant) AI-powered personal assistant for intelligent voice interactions and task automation.
- 3CX AI Transcription AI-powered transcription for calls and meetings, including voicemail transcription and OpenAI Whisper integration.
- 3CX AI Analytics AI-powered analytics and reporting for contact center operations, including sentiment analysis.
- 3CX AI Server Self-hosted AI server for private, secure AI processing, with speed and response time improvements, easier setup, scaling, and macOS support.
- 3CX Hotel PBX Industry-specific PBX solution for hotels with hotel-specific features and integrations for guest services.
- 3CX Education Industry-specific PBX solution for schools, universities, and other educational institutions.
- 3CX Healthcare Industry-specific PBX solution for healthcare organizations with HIPAA-compliant communications considerations.
- 3CX Multi-Tenant PBX Multi-tenant PBX solution for service providers managing multiple client organizations from a single platform.
- 3CX SIP Trunks SIP trunking services supporting Bring Your Own Trunk and number portability, enabling reuse of compatible equipment and porting of existing numbers.
- 3CX Call Flow Designer Visual design tool for building custom voice applications and call flows within 3CX.
- 3CX Free Softphone Free softphone application provided for 3CX users.
- 3CX for Small Business Small business phone system offering tailored for offices with up to 10 users, with a $0 budget option and no multi-year contract lock-ins.
Quantifiable outcome
- Up to 80% licensing cost reduction vs typical per-user enterprise phone systems
- +2 more outcomes
Companies that use 3CX
Customer profileNamed customers12 records
Segments11 records
Ideal customer profiles4 records
3CX technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability10 records
Feature12 records
3CX partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core.
- SalesforcecoreSalesforce integration allowing AI agents to access CRM data and trigger tasks, streamline communication workflows, and improve customer experience across channels.
- HubSpotcoreHubSpot CRM integration for data syncing and intelligent automation between HubSpot and 3CX communications platform.
- ZohocoreZoho CRM integration enabling data synchronization and workflow automation between Zoho and 3CX.
- ZendeskcoreZendesk helpdesk integration allowing AI agents to access support ticket data and automate customer service workflows.
- FreshdeskcoreFreshdesk helpdesk integration for data syncing and intelligent automation with 3CX contact center.
- Microsoft 365coreDeep integration with Microsoft 365 including SSO, calendar/contact syncing, and AI-triggered task automation. OAuth-based secure authentication.
- Google WorkspacecoreIntegration with Google Workspace for calendar/contact syncing and workflow automation. Uses OAuth secure authentication.
- Microsoft TeamscoreNative integration with Microsoft Teams for unified communications interoperability.
- OpenAI (Whisper)coreOpenAI Whisper technology powers 3CX's AI transcription features for voicemail and meeting transcription.
- Amazon Web Services (AWS)coreSelf-hosting option: customers can deploy 3CX in their own AWS infrastructure for private cloud deployment with full data sovereignty.
- Microsoft AzurecoreSelf-hosting option: customers can deploy 3CX in their own Azure infrastructure for private cloud deployment with full data sovereignty.
- Google Cloud PlatformcoreSelf-hosting option: customers can deploy 3CX in their own GCP infrastructure for private cloud deployment with full data sovereignty. Also available via Google Cloud Marketplace.
- Global Channel Partners (VARs/Resellers)coreWorldwide network of value-added resellers and channel partners for local sales, implementation, and support. Partners have access to 3CX Academy certification and NFR subscriptions.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
3CX competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
3CX social profiles
Digital presence3CX compliance and trust
Trust signalCompliance1 record
3CX financial estimates
Financial estimateRevenue estimate
Valuation estimate
3CX leadership team
Management profileNumber of profiles
Profiles1 record
3CX funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
3CX M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 3CX
What does 3CX do?
3CX develops and sells 3CX Phone System, an open-standards, software-based PBX/VoIP business communications platform for Windows and Linux. The platform offers integrated AI capabilities (AI Agents, AI Receptionist, AI PA, AI Transcription, AI Analytics), contact center functionality, video conferencing, live chat, multi-channel messaging, and CRM/helpdesk integrations. It can be deployed on-premise, self-hosted on AWS/Azure/Google Cloud, or delivered as a fully managed hosted service, sold as annual per-system licenses across Basic, Pro, and AI Editions with no per-user pricing.
Is 3CX a public or private company?
3CX is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was 3CX founded?
3CX was founded in 2005. It employs 101 to 250 people.
Where is 3CX based?
3CX is headquartered in Nicosia, Cyprus, in the Europe region.
How does 3CX make money?
Two revenue lines are on record. Software License/Subscription is the primary driver. The others are managed Hosting Services.
Does 3CX have an API?
No public API is recorded for 3CX.
What industry is 3CX in?
3CX's product category is Business Communications Software (VoIP PBX). Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of BPAHAEAC, Customer Experience (CX) & Digital Experience. Its NAICS code is 5132 and its SIC code is 7385.