City Of Klamath Falls

What City Of Klamath Falls does

The City of Klamath Falls is the incorporated municipal government of Klamath Falls, Oregon (Klamath County), delivering essential public services — public safety (police, fire, municipal court), water and wastewater utilities, streets and transportation, parks and recreation, code enforcement, permitting, planning, engineering, emergency management, and airport operations — to residents, businesses, and visitors within city limits. The city is governed by an elected Mayor (Carol Westfall) and five-member City Council under a City Manager (Jonathan Teichert) and serves as the sponsor of Crater Lake–Klamath Regional Airport, including its tenancy with the 173rd Fighter Wing / Kingsley Field Air National Guard Base (FY26 F-15C-to-F-35 conversion).

The city's underlying technology stack is a CivicPlus-centric civic digital platform: CivicEngage CMS powers the official website (klamathfalls.city) and supports Notify Me alerts, RSS/iCalendar feeds, Form Center with reCAPTCHA, CivicPlus HRMS for jobs, and OAuth/SSO via CivicPlus Identity; service requests are routed through Tyler Portico; utility billing and court payments run on Online-Billpay and MunicipalOnlinePayments respectively; public geospatial data is exposed via Esri ArcGIS (maps.cityofkfalls.com); and procurement solicitations are issued through BidExpress with ecode360 for code publishing and NextRequest for public-records intake. Named operating facilities span City Hall (500 Klamath Avenue), Utility Billing/Finance (222 S. 6th Street), Water (226 S. 6th Street), Wastewater (226 S. 5th Street), Parks (226 S. 5th Street), Streets (1199 S. Spring Street), Police (2501 Shasta Way), Airport (6775 Arnold Avenue), Emergency Management (2543 Shasta Way), Ella Redkey Pool (1805 Main Street), and Moore Park (740 Lakeshore Drive).

The city is funded primarily by property taxes, metered water/wastewater utility billing, business license fees, development and special-event permits, municipal court fines, airport lease and aviation revenue, Ella Redkey Pool memberships and program fees, and federal/state/regional grants. Operating geography is single-country domestic — Klamath Falls, Oregon — with a 2026 capital program in the tens of millions of dollars including F-35-related airport infrastructure, water main replacements, booster pump station, design-build shop buildings, and a workforce housing utility infrastructure initiative.

Name

City Of Klamath Falls

Legal name

City of Klamath Falls, OR

Website

https://klamathfalls.city

Company type

Private

Founded year

1843

Operating status

Operating

Headcount range

11–50 employees

Short description

The City of Klamath Falls is the incorporated municipal government of Klamath Falls, Oregon, delivering public safety, water/wastewater, streets, parks, permitting, airport, and court services to residents and businesses within city limits. It owns and operates Crater Lake–Klamath Regional Airport and is sponsor of the adjacent 173rd Fighter Wing ANG base.

Ownership category

akta.pro rank

Headquarters

HQ city

Klamath Falls

HQ country

United States

HQ region

North America

Offices14 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Property Taxes: Property tax revenue supporting essential city services such as public safety, street improvements, parks, and general city operations, as described in the Budget Spotlight public notice.
2. Utility Billing (Water/Wastewater): Recurring metered water and wastewater service charges billed through the Utility Billing department (222 S. 6th Street). Includes AutoPay and paperless options via Online-Billpay.com.
3. Business Licenses: Recurring/perpetual business license fees required for businesses operating within city limits, administered through the Business Licenses department.
4. Permits and Fees: One-time fees collected for engineering permits, planning permits, site construction permits, stormwater/wastewater permits, special event permits, parking enforcement, and other regulatory approvals through the Development Services department.
5. Municipal Court Fines and Fees: Fees and fines collected through the Municipal Court system, with online payment via municipalonlinepayments.com/klamathfallsor.
6. Ella Redkey Pool Memberships and Programs: Recurring memberships, swim lesson fees, program/event fees, and party rentals at the city-owned Ella Redkey Pool.
7. Airport Revenues: Revenue from operations at Crater Lake–Klamath Regional Airport including general aviation fees, charter services, lease income from airport businesses, and farm ground lease.
8. Grants: Federal, state, and regional grant funding for community development, public safety, infrastructure, and improvement projects.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

The City of Klamath Falls is a municipal government that delivers essential government administration services to residents, businesses, and visitors within city limits in Klamath County, Oregon. Core offerings include public safety (Police, Municipal Court, Emergency Management), water and wastewater utilities, street maintenance, parks and recreation (Ella Redkey Pool, Moore Park), airport operations (Crater Lake-Klamath Regional Airport), permitting and licensing, code enforcement, utility billing, and civic engagement. These services are delivered through in-person department offices, field operations, online self-service portals, and a CivicPlus-powered digital platform.

Product overview

City of Klamath Falls delivers municipal services to residents, businesses, and visitors primarily through its CivicEngage-powered Official Website (klamathfalls.city), which acts as a platform-plus-modules hub composed of Notify Me®, the Form Center, GIS Maps, Calendar/iCalendar, RSS, and embedded self-service portals (Online Utility Bill Payment, Online Municipal Court Payments, Submit a Service Request via Tyler Portico, Bids & Proposals via BidExpress, and the CivicPlus HRMS Careers portal). Around this digital platform, the City operates named physical facilities and programs — most prominently Ella Redkey Pool (with Pool Schedule, Online Registration, Swim Lessons, Memberships, Scholarships, Parties & Special Events, Capital Campaign, and the Everyone Swims 2026 community program), Moore Park, and the Veterans Memorial at Veterans Park — alongside the Crater Lake–Klamath Regional Airport (which the City sponsors), public-safety services (Police, Municipal Court), Public Works (Water, Wastewater, Streets, Maintenance, Parks, Engineering/Development Services, Code Enforcement), Utility Billing, Finance, and Administration (Mayor & Council, City Manager, City Recorder, City Attorney's Office, Information Technology, Human Resources).

Differentiator

Problem solved

Functional benefit

Brands

• Ella Redkey Pool: Municipal swimming pool operated by the City of Klamath Falls at 1805 Main Street.
• Crater Lake - Klamath Regional Airport

Products and services

• Ella Redkey Pool City-owned public swimming pool at 1805 Main Street offering lap and open swim, swim lessons, scholarships, memberships, parties and special events, and the Everyone Swims 2026 community program. Includes Online Registration / My Account, Pool Schedule, Rules, FAQs, and a Capital Campaign sub-site.
• Moore Park City park located at 740 Lakeshore Drive, Klamath Falls, OR 97601, listed as a reservable public facility in the city's Facilities directory.
• Veterans Memorial (Veterans Park) Memorial located within the City's Veterans Park in downtown Klamath Falls, featuring memorial bricks for past and present military personnel, an informational kiosk, and a covered pavilion.
• Crater Lake-Klamath Regional Airport Public-use airport at 6775 Arnold Avenue, Klamath Falls, OR 97603, for which the City acts as sponsor. Includes passenger air service, general aviation, airport businesses, a master plan, and ongoing F-35 conversion projects at the adjacent Kingsley Field Air National Guard Base.
• Online Utility Bill Payment (Online-Billpay.com) Self-service utility billing portal supporting account registration, paperless billing, AutoPay enrollment, guest payments, and notifications for water/wastewater services.
• Online Municipal Court Payments Self-service municipal court fine/fee payment portal enabling online payments to Klamath Falls Municipal Court.
• Submit a Service Request (Tyler Portico) City-branded service request submission portal enabling residents to submit non-emergency service requests online.
• Bids & Proposals (BidExpress) Public procurement portal listing current and closed solicitations for City capital projects, including F-35 FTU facilities at the airport, water main replacements, shop buildings, and parking lot reconstruction.
• Business Licenses Business license administration for businesses operating within city limits, administered through the Business Licenses department.
• Permits and Development Approvals One-time fees collected for engineering permits, planning permits, site construction permits, stormwater/wastewater permits, special event permits, parking enforcement, and other regulatory approvals through the Development Services department.
• Police Services Law enforcement services provided by the Klamath Falls Police Department including K-9, SWAT, Traffic Team, Criminal Detective Division, BINET, School Resource Officers, Code Enforcement, Evidence, Records Division, Livability Team, and Reserve/Explorer programs.
• Municipal Court Municipal court system processing violations and collecting fines and fees, with online payment capability.
• Water and Wastewater Utility Services Recurring metered water and wastewater service charges billed through the Utility Billing department, leveraging the city's unique geothermal water resources.
• Emergency Management Emergency management services coordinated with Klamath County's Emergency Operations Plan for prevention, mitigation, and management of emergencies and disasters.

Quantifiable outcome

• Maintains 2,979 street lights across the City, exceeding the original 1994 master plan of ~2,300
• +1 more outcomes

Named customers2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature4 records

Partnerships

17 partnerships are on record, tiered flagship, core and minor.

• 173rd Fighter Wing / Kingsley Field Air National Guard BaseflagshipStrategic or Co-development Partner · 21 January 2026The City of Klamath Falls is the sponsor of a public-use airport facility (Crater Lake–Klamath Regional Airport) hosting the 173rd Fighter Wing, an AETC F-15C pilot training base supporting 26 PAA and 32 TAI F-15 aircraft, scheduled for conversion to F-35 aircraft in FY26. The City is jointly soliciting architect-engineering services with the ANG for the F-35 Formal Training Unit Weapons Facility and F-35 FTU Sunshades on Air National Guard leased premises, plus the ORANG Repair Aircraft Maintenance Unit B216 ($7M-$7.5M).
• CivicPlusflagshipTechnology or Integration · 1 January 2026CivicPlus provides the CivicEngage content management system powering the City of Klamath Falls website (© 1997-2026 CivicPlus). Also provides CivicPlus HRMS for job postings/applications, CivicPlus Identity for authentication, Notify Me® civic alerts, and forms/Form Center. The platform is the foundation of the city's digital service delivery and public engagement.
• BidExpress (Infotech)coreTechnology or Integration · 1 January 2026BidExpress by Infotech hosts the City's public solicitations for construction, engineering, and architectural services. Vendors submit electronic bids through the platform with support for electronic bid bonds (Surety 2000, Tinubu). Used for all open solicitations and vendor outreach.
• Online-Billpay.com (CUSI/InvoiceCloud)coreTechnology or Integration · 1 January 2026Online-Billpay.com powers the City's utility billing platform, enabling residents to view bills, make payments, enroll in paperless billing, set up AutoPay, and make guest payments. Used for water/wastewater utility collections.
• MunicipalOnlinePayments.com (Klamath Falls OR court)coreTechnology or Integration · 1 January 2026Municipal Online Payments platform enabling online payments to Klamath Falls Municipal Court. Used for court fines and fee collection.
• Tyler Technologies (Tyler Portico / Tyler Portico TIM)coreTechnology or Integration · 1 January 2026Tyler Portico powers the city's Service Request portal (cityofklamathfallsor.tylerportico.com/tim/portal), enabling residents to submit non-emergency service requests online.
• Waste Management (franchisee)coreChannel Partner/ Reseller/ Distributor · 1 January 2026The City of Klamath Falls has a franchise agreement with Waste Management to provide waste disposal services to residents and businesses in Klamath Falls.
• Klamath County (Emergency Management)coreStrategic or Co-development Partner · 1 January 2026The City of Klamath Falls currently follows Klamath County's Emergency Operations Plan. Klamath County Government has an Emergency Management Division (Office of Emergency Management) that executes Klamath County's responsibilities to maintain an emergency management system as prescribed in ORS 401 by planning, preparing, and providing for the prevention, mitigation, and management of emergencies or disasters. The City's Emergency Management office is located at 2543 Shasta Way, Klamath Falls, OR.
• Klamath Community College Small Business Development CenterminorImplementation/ SI/ Consulting Partner · 1 January 2026Listed as a Work resource on the City's website, providing small business development support to local entrepreneurs in partnership with the City.
• Klamath County Chamber of CommerceminorGTM or Marketing Partner · 1 January 2026Listed as a Work resource on the City's website, supporting economic development and business promotion in Klamath Falls.
• Klamath Falls Downtown AssociationminorGTM or Marketing Partner · 1 January 2026Listed as a Work resource on the City's website and referenced as part of the Downtown Klamath Falls planning efforts.
• Klamath County Economic Development AssociationminorGTM or Marketing Partner · 1 January 2026Listed as a Work resource on the City's website, supporting economic development initiatives in the region.
• South Central Oregon Economic Development DistrictminorGTM or Marketing Partner · 1 January 2026Listed as a Work resource on the City's website, supporting broader regional economic development across South Central Oregon.
• Oregon Institute of Technology (Oregon Tech)minorStrategic or Co-development Partner · 1 January 2026Listed as a Work resource on the City's website, supporting local higher education and workforce development.
• Klamath Community CollegeminorStrategic or Co-development Partner · 1 January 2026Listed as a Work resource on the City's website, supporting local higher education and workforce development.
• Klamath IDEA Resource NavigatorminorGTM or Marketing Partner · 1 January 2026Listed as a Work resource on the City's website, providing business resource navigation for entrepreneurs and small businesses in Klamath Falls.
• Section 508 / W3C WAI (Accessibility Standards)minorOthers · 1 January 2026The City's website works to comply with Section 508 and WCAG 2.0 A and AA accessibility standards, supporting assistive technology users including JAWS, NVDA, VoiceOver, and keyboard-only navigation.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• City of Roseburg, OR: Southern Oregon municipal government of similar population and service portfolio, including its own municipal airport. Same scale of operations, similar service mix.
• City of Medford, OR: Southern Oregon municipal government of comparable regional role that delivers the same mix of utilities, public safety, airport operations, permitting, and parks/recreation to a similar mid-size population. Most directly comparable Oregon city government to Klamath Falls in scope and scale.
• City of Bend, OR: Oregon municipal government operating water/wastewater utilities, parks, public safety, and Roberts Field (RDM) airport under a similar council-manager structure with comparable digital self-service portals. Comparable operating model though larger and higher-growth.
• City of Grants Pass, OR: Southern Oregon municipal government with similar population size, delivering utilities, public safety, parks, and airport (Grants Pass Airport) through a comparable in-house service model. Closest direct population-size peer.
• City of Redmond, OR: Central Oregon municipal government providing water/wastewater, parks, public safety, and airport services. Comparable Oregon city to Klamath Falls in service breadth and small-city council-manager governance.
• Klamath County, OR: The county-level government with overlapping jurisdiction over Klamath Falls and the City's formal Emergency Management partner (the City follows Klamath County's Emergency Operations Plan). Functions as the local-government counterpart for benchmarking service delivery and inter-governmental coordination.
• City of Albany, OR: Mid-size Oregon municipal government providing water/wastewater, police, fire, parks, permitting, and a municipal airport under a comparable council-manager governance model. Comparable municipal operating profile.

Broad incumbents

• City of Eugene, OR: Larger Oregon municipal government delivering a broader version of the same public administration services (utilities via EWEB, public safety, parks, airport, permitting). Provides a useful benchmark for what a larger-scale Klamath Falls operating model looks like.

Others

• CivicPlus: Vendor of the CivicEngage CMS, CivicPlus HRMS, Notify Me, Form Center, and NextRequest platforms that underpin the City's digital service delivery. Technology ecosystem peer relevant for understanding platform capabilities and roadmap.
• Tyler Technologies: Provider of Tyler Portico (the City's 311-style service request portal) and a major vendor of utility billing, ERP, and public-sector software. Adjacent technology vendor used by Klamath Falls and many comparable cities.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCYqdQlBCcVE81GYMEV586Qw
• Facebookfacebook.com/TheCityofKlamathFalls
• Xx.com/CityofKFalls
• LinkedInlinkedin.com/company/klamath-falls-city-of

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles29 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City Of Klamath Falls