What United Structural Systems does

United Structural Systems (USS) is a privately held, family-owned foundation repair and waterproofing contractor headquartered in Pleasant View, Tennessee, founded on June 23, 1994 by Mike Smith and his son Chris Smith. The company delivers foundation stabilization, basement waterproofing, crawl space encapsulation, mold treatment, sinkhole remediation, concrete lifting, and structural repairs for residential and commercial customers across Middle and East Tennessee, Kentucky, Ohio, West Virginia, and North Georgia, supported by six regional offices, a direct field sales force of project managers who perform free on-site inspections, and a quote-based pricing model with financing options and lifetime transferable warranties. USS holds ICC-ES product certifications through its wholly-owned Titan Products subsidiary (formed in 2012 on the Pleasant View premises to manufacture foundation piers) and stacks branded technical differentiators including Carbon Fiber/Kevlar strap systems rated more than four times stronger than steel and submersible sump pump installations with backup and alarm systems.

The business model is project-based one-time service revenue with a small financing-receivable tail, supplemented by a commercial services division spanning underpinning, shotcrete, masonry, soil retention, and water management. USS sells primarily direct-to-consumer through its website, phone-based contact centers, and on-site project managers, layered with referral channels via realtors, property managers, the Home Inspectors of Tennessee Association (HITA), radio personalities (104.5 The Zone, Super Talk 99.7 WTN), Dave Ramsey's local endorsement, and Habitat for Humanity community involvement. The company is family-controlled (Mike Smith founder, Chris Smith President/Owner, Shannon Smith Carter VP Administration/Co-Owner, Craig Leyers CEO), has grown to 120+ employees and 30,000+ lifetime customers, and has executed one tuck-in acquisition (Basement and Crawlspace Solutions in January 2023) to extend into East Tennessee and North Georgia. USS does not use institutional capital, has no public listing, and reports no AI or software capabilities; its competitive moat rests on tenure, brand reputation (BBB A+, Top Workplaces 2023 and 2026, Best Pick Reports, HomeAdvisor Elite Service), warranty structure, and vertical integration through Titan Products.

Name

United Structural Systems

Legal name

United Structural Systems

Website

https://usstn.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

51–100 employees

Short description

United Structural Systems is a family-owned foundation repair and waterproofing contractor serving residential and commercial customers across Tennessee, Kentucky, Ohio, West Virginia, and North Georgia via six regional offices, project-based pricing, and lifetime transferable warranties.

Ownership category

akta.pro rank

Product category

Foundation Repair & Waterproofing Services

NAICS

Structural Steel and Precast Concrete Contractors (238120), Commercial and Institutional Building Construction (236220)

SIC

Services-Miscellaneous Repair Services (7600), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Structural Repair & Framing Reconstruction (HSAPAOAG)

akta.pro secondary industries

Architectural Reconfiguration & Structural Alterations (HSAPAEAB), Load-Bearing Wall Removal & Structural Beam Installation (HSAPAFAB), Subfloor Repair & Leveling (Plywood/OSB/Joist Issues) (HSAGAFAK)

Keywords

• Foundation repair services
• Basement waterproofing
• Crawl space encapsulation
• Concrete leveling services
• Structural stabilization

Headquarters

HQ city

Pleasant View

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Foundation Repair Services: One-time service fees for foundation repair including pier installation, crack repair, and stabilization. Revenue generated from individual project-based work with pricing provided after free on-site inspection.
2. Basement Waterproofing: Waterproofing services including interior drainage systems, sump pump installation, and exterior waterproofing. Project-based pricing with lifetime transferable warranties included.
3. Crawl Space Services: Crawl space repair, encapsulation, and mold treatment services. Services include encapsulation with vapor barriers, dehumidifier installation, and sump pump systems.
4. Concrete Lifting: Concrete leveling and repair services for sunken or uneven concrete surfaces including sidewalks, driveways, and pool decks.
5. Commercial Services: Commercial foundation repair, shotcrete applications, sinkhole remediation, and structural repairs for commercial properties across the Southeast.
6. Financing Services: Company offers financing plans for customers, creating recurring revenue through installment payments. Typically does not request payment until work is completed.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

United Structural Systems provides residential and commercial foundation repair, basement waterproofing, crawl space repair and encapsulation, mold treatment, sinkhole remediation, structural repair, concrete lifting/leveling, and brick & lintel repair. Services are delivered as integrated solutions — for example, crawl space encapsulation bundles a 125-millimeter vapor barrier, dehumidifier, and sump pump — and are backed by lifetime transferable warranties. Free on-site inspections and project-based quotes are core to the offering.

Product overview

United Structural Systems (USS) offers a unified suite of foundation repair and waterproofing services rather than a modular software platform. The core offering comprises residential and commercial foundation repair, basement waterproofing (interior and exterior), crawl space repair (including encapsulation), mold treatment, sinkhole repair, structural repair, concrete lifting, and brick & lintel repair. These services are delivered as integrated solutions often combining multiple offerings—for example, crawl space encapsulation includes vapor barrier installation, dehumidification, and often sump pump installation. The company provides lifetime transferable warranties on foundation repair and waterproofing services, and has expanded through strategic acquisitions like Basement and Crawlspace Solutions (BACS) in 2023.

Differentiator

Problem solved

Functional benefit

Products and services

• Foundation Repair Foundation repair services including pier installation, foundation crack repair, settling correction, and floor stabilization for residential and commercial properties.
• Basement Waterproofing Interior and exterior basement waterproofing solutions to prevent water intrusion, including drainage systems and dehumidifiers.
• Crawl Space Repair Comprehensive crawl space services including repair, waterproofing, structural floor support, and mold treatment.
• Mold Treatment Mold and microbial growth removal and prevention services using a three-step R.T.E. process (Remove, Treat, Encapsulate).
• Sinkhole Repair Sinkhole stabilization and remediation services including ground stabilization and water control.
• Structural Repair Structural repairs addressing wood rot, floor support issues, crack repair, and basement wall reinforcement.
• Concrete Lifting Concrete leveling and repair services to restore sunken, tilted, or cracked concrete surfaces including driveways, sidewalks, and pool decks.
• Brick & Lintel Repair Brick veneer repair and lintel repair services for crumbling or cracking facades, often addressing underlying foundation issues.
• Emergency Foundation Repair Urgent foundation repair services for time-sensitive structural emergencies.
• Commercial Services Commercial division offering concrete lifting, underpinning foundation repair, masonry work, shotcrete, sinkhole remediation, soil retention, structural repairs, and water/moisture management.

Quantifiable outcome

• 30,000+ customers served since 1994
• +3 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Basement and Crawlspace Solutions, LLC (BACS)coreStrategic or Co-development Partner · 17 January 2023Strategic partnership announced January 17, 2023 with Basement and Crawlspace Solutions, LLC (BACS), Chattanooga's local leading expert in basement waterproofing and crawl space solutions. Partnership expands USS territory further east and into Northern Georgia, allowing the local BACS team to join USS as part of the southeast's most reputable foundation, waterproofing, and concrete lifting companies. Josh Coley and Neil Scott lead the BACS team with focus on customer service.
• Titan Products, LLCcoreTechnology or IntegrationUSS proudly installs American-made, ICC-ES certified foundation piers manufactured by Titan Products, LLC with state-of-the-art laser and precision technologies. Titan Products was formed on the premises in 2012 by Owner Chris Smith to make products utilized by USS, helping cut costs and manage quality control.
• Habitat for Humanity of Greater NashvilleminorGTM or Marketing PartnerUSS participates annually in the Houses of Hope build, helping Habitat for Humanity bring people together to build homes, communities and hope. This marks the fourth consecutive year that USS has sponsored a build day.
• 104.5 The Zone RadiominorGTM or Marketing PartnerTrusted and locally endorsed by Radio Talent Ramon Foster, former TN Vol and NFL Steeler Offensive Lineman, who states 'nobody does it better' than USS. United Structural Systems is a proud supporter of The Vols!
• Super Talk 99.7 WTNminorGTM or Marketing PartnerEndorsed by Radio Hosts like Dan Mandis, Chris Hand, and Matt Murphy, heard on Super Talk 99.7 WTN, USS is 'just common sense' when it comes to foundation repair and waterproofing.
• Home Inspectors of Tennessee Association (HITA)minorGTM or Marketing PartnerLicensed HITA Inspectors and USS work together to ensure the structural integrity of homes and businesses in the State of Tennessee.
• Dave RamseyminorGTM or Marketing PartnerUSS has been locally endorsed by Dave Ramsey and has invested in a culture of personal and organizational development thanks to his EntreLeadership class.

Scale indicators10 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Groundworks: Large multi-brand foundation repair, basement waterproofing, and crawl space encapsulation roll-up operating across the U.S. Southeast and beyond. Directly comparable as a regional/multi-state foundation repair platform with installer networks and lifetime warranties.
• JES Foundation Repair: Mid-Atlantic and Southeast foundation repair and waterproofing specialist offering pier systems, basement waterproofing, and crawl space encapsulation. Comparable product mix (foundation piers, wall braces, waterproofing) and similar direct-to-consumer sales model.
• Olshan Foundation Repair: Regional foundation repair specialist serving the South/Mid-South with pier systems, wall stabilization, and concrete lifting. Direct comparable on core services and direct-to-consumer sales motion.
• Acculevel: Midwest-based foundation repair and waterproofing company offering pier systems, basement waterproofing, and crawl space encapsulation. Direct comparable on service mix and residential-direct GTM motion.
• Foundation Recovery Systems: Missouri-based foundation repair, basement waterproofing, and concrete lifting specialist under a regional roll-up. Comparable in services offered, warranty model, and direct-to-consumer sales approach.
• AquaGuard Foundation Solutions: Southeast U.S. foundation repair and waterproofing contractor offering pier installation, basement waterproofing, and mold services. Comparable in product mix and regional direct-to-consumer GTM.

Broad incumbents

• Basement Systems Inc. National dealer network for basement waterproofing, foundation repair, and crawl space encapsulation products. Comparable as a broad incumbent in the same categories (waterproofing, foundation, encapsulation) with a multi-region dealer and warranty model.
• RAM Jack: National manufacturer and dealer network for foundation piers and structural repair systems. Comparable as a vertically integrated supplier/installer of foundation piers, similar to USS's relationship with Titan Products.
• B-Dry System: Long-standing basement waterproofing and foundation repair franchise network. Comparable as a multi-region waterproofing and foundation services brand with warranty-backed offerings and a dealer model.

Emerging players

• Innovative Basement Authority: Regional basement waterproofing, foundation repair, and crawl space encapsulation provider. Comparable in service categories and residential-direct GTM, though smaller and more geographically focused than USS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/uss_tn

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about United Structural Systems