NetSupport Inc
NetSupport Inc is a privately held software company (founded 1989) that develops classroom management, IT asset management, remote desktop, and mass notification software for K-12, higher education, and corporate customers worldwide, sold through a global channel partner network.
- Company typePrivate
- Founded1989
- HeadquartersAlpharetta, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What NetSupport Inc does
NetSupport Inc is the US operating subsidiary of NetSupport Limited, a privately held UK software company founded in 1989 that develops desktop management, classroom management, IT asset management, and mass notification software for the education and corporate sectors. The company sells six core products — NetSupport School (classroom management), classroom.cloud (cloud-based 3-in-1 platform combining classroom management, safeguarding, and IT management), NetSupport DNA (IT asset management in education and corporate editions), NetSupport Notify (mass notification), NetSupport Manager (on-premise desktop remote control), and 247connect (cloud-based remote desktop access) — all of which share a common architecture and can be deployed on-premise or via cloud depending on product.
The technology stack supports both on-premise and cloud delivery, with proprietary features including guaranteed-delivery mass notification (messages that take screen focus and cannot be hidden), local-device management without firewall configuration, and integrated safeguarding/eSafety toolkits. NetSupport Group operates through five wholly-owned subsidiaries in the UK, US, Canada, Germany, and Japan, claiming 22M+ users across 120+ countries and 300+ industry awards over 37 years. Customer logos span education (school districts, multi-academy trusts, technical colleges) and corporate (Volkswagen Sachsen, BMW, BP, Schneider Electric, Tesco, IBM, Unicef).
Revenue is generated through software licenses and annual subscriptions, sold primarily through a global network of channel partners (Premier, Certified, and Authorized tiers) supplemented by a direct US sales team organized by territory, free 30-day website trials, and event-driven demand generation at major EdTech conferences (ISTE, BETT, FETC, America Digital LATAM). Pricing is quote-based through partners, with no public rate cards. The company is founder-led by CEO Al Kingsley MBE, has no disclosed institutional investors or funding rounds, and is privately owned by its founders.
NetSupport Inc firmographics
Firmographics- Name
- NetSupport Inc
- Legal name
- NetSupport Limited
- Website
- https://netsupport-inc.com
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- NetSupport Inc is a privately held software company (founded 1989) that develops classroom management, IT asset management, remote desktop, and mass notification software for K-12, higher education, and corporate customers worldwide, sold through a global channel partner network.
- Ownership category
- akta.pro rank
NetSupport Inc industry classification
Industry- Product category
- Education and IT Management Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Tools & Platforms Training (Jira, Azure DevOps, MS Project, Smartsheet, etc.) (EDABAHAH)
- akta.pro secondary industry
- Vendor/Authorized Certification Training (Microsoft/AWS/Cisco, etc.) (BPAEANAA)
Keywords
Where NetSupport Inc is headquartered
LocationHeadquarters
- HQ city
- Alpharetta
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
NetSupport Inc business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Software Licenses and Subscriptions: NetSupport generates revenue through the sale of software licenses and annual subscriptions for its education and corporate solutions. Products include NetSupport School, NetSupport Manager, NetSupport DNA, NetSupport Notify, classroom.cloud, and 247connect. Annual maintenance contracts provide recurring revenue with regular product updates and enhancements.
- Free Trial to Paid Conversion: 30-day free trials are offered without credit card requirements. Registered trial users receive contact from local partners for pricing and purchase conversion. The free trial serves as the primary customer acquisition mechanism.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | 30-day Free Trial |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels8 records
NetSupport Inc product offering
Product offeringCore offering
NetSupport develops and sells a portfolio of six award-winning software products covering classroom management, IT asset management, desktop remote control, and mass notification, primarily for education institutions and corporate IT departments. The products are offered in both on-premise and cloud deployment models and are sold through a global network of channel partners and direct sales teams. The suite is designed to interoperate and is targeted at schools, colleges, multi-academy trusts, and small-to-enterprise businesses.
Product overview
NetSupport Inc is a software company offering a suite of six award-winning solutions for both the education and corporate sectors. The portfolio includes: NetSupport School (classroom management and corporate training), classroom.cloud (cloud-based 3-in-1 platform combining classroom management, safeguarding, and IT management), NetSupport DNA (IT asset management available in Education and Corporate editions), NetSupport Notify (mass notification/alerting), 247connect (cloud-based remote desktop access), and NetSupport Manager (on-premise desktop remote control). These products integrate seamlessly with each other and are designed for flexible deployment across schools and businesses of any size.
Differentiator
Problem solved
Functional benefit
Brands
- NetSupport Manager: On-premise desktop remote control solution for enterprise IT management.
- NetSupport DNA
- NetSupport Notify
- NetSupport School
- classroom.cloud
- 247connect
Products and services
- NetSupport School A classroom management solution that enables teachers to monitor, control, and collaborate with students through remote control, screen sharing, real-time demonstrations, and survey and assessment tools for gauging understanding and providing instant feedback. Used in K-12, higher education, and corporate training environments.
- classroom.cloud A cloud-based 3-in-1 platform combining classroom management, safeguarding tools, and IT management for in-school and remote teaching and learning environments. Designed for flexible deployment across K-12 schools.
- NetSupport DNA An IT management solution that tracks, monitors, and manages technology assets, supports staff and students, and includes a comprehensive eSafety toolkit for safe learning environments. Available in both Education and Corporate editions.
- NetSupport Notify A mass notification and alerting solution that delivers immediate or scheduled one-way alerts to staff and students across multi-platform devices, with messages that take screen focus to ensure they cannot be hidden, ignored, or saved for later.
- 247connect A cloud-based remote desktop solution enabling fast, reliable, and secure connections for schools, colleges, and academies to support staff and students, troubleshoot issues, and fix managed or on-demand devices from anywhere.
- NetSupport Manager An on-premise desktop remote control solution offering robust security and granular controls for enterprise-level remote device management without requiring firewall configuration or third-party services. Designed for IT support teams in corporate environments.
Quantifiable outcome
- 22 million+ users worldwide across 120+ countries
- +2 more outcomes
Companies that use NetSupport Inc
Customer profileNamed customers16 records
Segments2 records
Ideal customer profiles2 records
NetSupport Inc technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
NetSupport Inc partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and premier.
- Seguridad AmericacoreRegional distributor for Argentina and Chile markets. Handles local sales, support, and customer relationships for NetSupport products in South America.
- iSoftlandcoreRegional partner operating in Argentina market for NetSupport software distribution and support.
- Strive SolutionspremierOne of the largest NetSupport partners. Described as a tried, tested and trusted vendor with ability to get support quickly. Director Gareth Lock recommends NetSupport.
- NetSupport Partner NetworkcoreGlobal network of resellers and distributors across Africa, Asia, Europe, Middle East, North America, Oceania, and South America. Includes Premier Partners, Certified Partners, and Authorized Partners. Partners receive dedicated account management, Partner Portal access, sales training, deal registration, marketing resources, and competitive margins.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
NetSupport Inc competitors and assessment
Company assessmentMarket position
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
NetSupport Inc social profiles
Digital presenceNetSupport Inc financial estimates
Financial estimateRevenue estimate
Valuation estimate
NetSupport Inc leadership team
Management profileNumber of profiles
Profiles10 records
NetSupport Inc subsidiaries and ownership
Company hierarchySubsidiaries4 records
NetSupport Inc funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NetSupport Inc M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NetSupport Inc
What does NetSupport Inc do?
NetSupport develops and sells a portfolio of six award-winning software products covering classroom management, IT asset management, desktop remote control, and mass notification, primarily for education institutions and corporate IT departments. The products are offered in both on-premise and cloud deployment models and are sold through a global network of channel partners and direct sales teams. The suite is designed to interoperate and is targeted at schools, colleges, multi-academy trusts, and small-to-enterprise businesses.
Is NetSupport Inc a public or private company?
NetSupport Inc is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was NetSupport Inc founded?
NetSupport Inc was founded in 1989. It employs 51 to 100 people.
Where is NetSupport Inc based?
NetSupport Inc is headquartered in Alpharetta, United States, in the North America region.
How does NetSupport Inc make money?
Two revenue lines are on record. Software Licenses and Subscriptions are the primary driver. The others are free Trial to Paid Conversion.
Does NetSupport Inc have an API?
No public API is recorded for NetSupport Inc.
What industry is NetSupport Inc in?
NetSupport Inc's product category is Education and IT Management Software. Its primary akta.pro industry code is EDABAHAH, Tools & Platforms Training (Jira, Azure DevOps, MS Project, Smartsheet, etc.), with a secondary code of BPAEANAA, Vendor/Authorized Certification Training (Microsoft/AWS/Cisco, etc.). Its NAICS code is 5132 and its SIC code is 7372.