The East Tennessee Human Resource Agency

Name

The East Tennessee Human Resource Agency

Legal name

East Tennessee Human Resource Agency, Inc.

Website

https://ethra.org

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Knoxville

HQ country

United States

HQ region

North America

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Federal Government Grants and Contracts: ETHRA receives primary funding from federal agencies including the U.S. Department of Housing and Urban Development (HUD), U.S. Department of Labor (WIOA programs), U.S. Department of Agriculture, and the Administration for Community Living. These grants fund workforce development, housing, nutrition, and aging services.
2. State Government Funding: Funding from Tennessee state agencies including the Tennessee Commission on Aging and Disability, Tennessee Department of Human Services, Tennessee Department of Labor and Workforce Development, Tennessee Housing Development Agency, and Tennessee Department of Transportation.
3. Client Contributions and Donations: Voluntary contributions and donations from service recipients and community members. Some programs accept donations (e.g., Legal Assistance for the Elderly, Long-Term Care Ombudsman program).
4. Local Government Support: Funds from local governments in the 16-county service region and contributions from service recipients.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels7 records

Core offering

ETHRA provides comprehensive human services across 16 East Tennessee counties, including workforce development through American Job Centers and WIOA programs, aging and disability services via the Area Agency on Aging and Disability, housing assistance through Housing Choice Vouchers, nutrition programs (home-delivered meals, congregate meals, SNAP, USDA Foods), public transportation, legal assistance for seniors, Medicare counseling (SHIP), weatherization, and energy assistance (LIHEAP). All services are funded primarily through federal and state government grants and are provided at no cost to eligible individuals.

Product overview

ETHRA operates as a multi-service human resource agency providing comprehensive social services across 16 East Tennessee counties through a portfolio of interconnected programs. The core offerings include workforce development through American Job Centers and WIOA programs, aging and disability services via the Area Agency on Aging and Disability (AAAD), transportation services including public transit and the Ride to Work program, nutrition programs combining home-delivered meals, congregate meals, SNAP, and USDA food distribution, housing assistance through the Housing Choice Voucher Program, energy assistance through LIHEAP and weatherization, legal services for seniors, elder abuse prevention, and senior employment programs. These programs work together through coordinated case management, shared intake processes (866-836-6678), and a network of regional offices and service sites to address the holistic needs of vulnerable populations including seniors, individuals with disabilities, low-income families, and job seekers.

Differentiator

Problem solved

Functional benefit

Products and services

• American Job Center (AJC) Services
• Workforce Innovation and Opportunity Act (WIOA) Programs
• Area Agency on Aging and Disability (AAAD)
• CHOICES Long-Term Care Program
• Public Guardianship for the Elderly
• National Family Caregiver Support Program
• Options for Community Living
• Public Transit
• Ride to Work (JARC)
• Home Delivered Meals
• Supplemental Nutrition Assistance Program (SNAP)
• USDA Foods (TEFAP)
• Housing Choice Voucher Program
• Weatherization
• Low Income Home Energy Assistance Program (LIHEAP)
• Legal Assistance for the Elderly
• Long-Term Care Ombudsman Program
• State Health Insurance Assistance Program (SHIP)
• Senior Employment Services (SCSEP)
• Homemaker Family Support
• Health Promotion and Disease Prevention

Quantifiable outcome

• $2,000,000 saved on prescription drug costs yearly through SHIP program
• +5 more outcomes

Named customers10 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

20 partnerships are on record, tiered core, secondary and minor.

• American Job Centers / American Job Center SystemcoreStrategic or Co-development PartnerETHRA is a proud partner of the American Job Center Tennessee system, operating 10 American Job Centers across 16 counties. This partnership delivers WIOA workforce development services including employment assistance, training, and job search support.
• Tennessee Department of Human ServicescoreStrategic or Co-development PartnerPrimary state partner for SNAP program administration, homemaker family support, and various welfare-to-work initiatives. Clients referred between agencies for comprehensive services.
• Tennessee Department of Labor and Workforce DevelopmentcoreStrategic or Co-development PartnerWIOA partner providing oversight and funding for workforce development programs. Partners include Adult Education, Vocational Rehabilitation, and local workforce boards.
• Tennessee Commission on Aging and DisabilitycoreStrategic or Co-development PartnerPrimary state funding source for Area Agency on Aging and Disability programs including meals, homemaker services, caregiver support, and senior services.
• U.S. Department of Housing and Urban Development (HUD)coreStrategic or Co-development PartnerFederal funding source for Housing Choice Voucher Program providing rental assistance to 784 households. Also provides funding for housing counseling and self-sufficiency programs.
• Tennessee Department of TransportationcoreStrategic or Co-development PartnerGrant funding for public transit operations. TDOT provides capital and operational assistance for transportation services across the 16-county region.
• United States Federal Transit AdministrationcoreStrategic or Co-development PartnerFederal transit funding through grants for public transportation services including vehicle acquisition and operational support.
• U.S. Administration for Community LivingcoreStrategic or Co-development PartnerFederal funding source for SHIP (State Health Insurance Assistance Program) providing Medicare counseling and assistance to beneficiaries.
• U.S. Department of AgriculturecoreStrategic or Co-development PartnerUSDA Foods program (TEFAP) distributing supplemental food to eligible households in 5-county region. Also provides funding through Department of Agriculture for senior nutrition programs.
• Tennessee Housing Development AgencycoreStrategic or Co-development PartnerDistributes DOE weatherization funds to local agencies. THDA also administers LIHEAP energy assistance and provides HOME program funding for housing repairs.
• Knoxville-Knox County CACsecondaryImplementation/ SI/ Consulting PartnerContract partner for home-delivered meals and congregate nutrition services in parts of the service region.
• Douglas Cherokee Economic AuthoritysecondaryImplementation/ SI/ Consulting PartnerContract partner for meal program delivery in the region.
• Mid-East CACsecondaryImplementation/ SI/ Consulting PartnerContract partner for meal program delivery in the region.
• Blount County CACsecondaryImplementation/ SI/ Consulting PartnerContract partner for meal program delivery in Blount County area.
• Meals on Wheels AmericasecondaryStrategic or Co-development PartnerNational affiliation for home-delivered meals program providing support, resources, and advocacy.
• TennCarecoreStrategic or Co-development PartnerTennessee Medicaid program for CHOICES in Long-Term Care services, providing home and community-based services as alternative to nursing home care.
• Senior Service AmericacoreStrategic or Co-development PartnerNational sponsor for SCSEP (Senior Community Service Employment Program) administering federal funds for senior employment training.
• NorthEast Tennessee Workforce DevelopmentminorStrategic or Co-development PartnerRegional workforce development board partner for workforce system coordination.
• SouthEast Tennessee Workforce DevelopmentminorStrategic or Co-development PartnerRegional workforce development board partner for workforce system coordination.
• Tennessee Department of AgriculturesecondaryStrategic or Co-development PartnerPartner for USDA Foods distribution program.

Scale indicators20 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• Upper East Tennessee Human Development Agency (UETHDA): Regional human services agency serving multiple counties in northeast Tennessee under the same HRA framework established by the Tennessee Legislature in 1973. Operates comparable aging, nutrition, workforce, housing, and transit programs using the same federal funding streams, making it the closest structural peer to ETHRA.
• Northwest Tennessee Human Resource Agency: Sister Tennessee HRA serving the northwest region with the same statutory mandate under the 1973 HRA Act. Delivers aging, workforce, transportation, housing, and nutrition programs using identical Older Americans Act and WIOA funding mechanisms, differing from ETHRA only in geographic footprint.
• Southwest Tennessee Human Resource Agency: Another Tennessee HRA operating under the same 1973 statutory framework with similar program portfolio (aging, workforce, transit, housing, nutrition). Comparable organizational scale and structure to ETHRA; competes for state-level Tennessee Commission on Aging and Disability funding allocations.
• Douglas Cherokee Economic Authority: Community Action Agency that is an actual implementation partner of ETHRA for the home-delivered meals program in overlapping East Tennessee service territory. Operates Head Start, senior nutrition, energy assistance, and housing programs with overlapping federal funding streams (USDA, OAA, LIHEAP, CSBG).
• Mid-East Community Action Agency: Contract partner of ETHRA for nutrition services in the same East Tennessee region. CAA providing senior meals, Head Start, and weatherization under largely identical federal program rules, making it directly comparable in program mix despite different parent framework (CAA vs. HRA).
• Knoxville-Knox County Community Action Committee (CAC): Local Community Action Agency partnering with ETHRA on home-delivered meals in Knox County. Provides senior services, weatherization, and CSBG-funded programs in direct geographic overlap with ETHRA's footprint, sharing many federal funding sources.
• Southeast Tennessee Area Agency on Aging: Adjacent Area Agency on Aging and Disability serving southeast Tennessee under the same Older Americans Act designation as ETHRA's AAAD function. Comparable elder-services program portfolio (congregate/home-delivered meals, NFCSP, OPTIONS, ombudsman) funded through the same state commission.

Regional players

• Blount County Community Action Agency: Smaller CAA serving Blount County (within ETHRA's 16-county region) as an ETHRA contract partner for congregate meal delivery. Provides senior services, housing counseling, and emergency assistance using overlapping federal grants, but at a sub-county scale relative to ETHRA.

Emerging players

• Meals on Wheels America: National affiliate network under which ETHRA operates its home-delivered meals program. Provides standards, branding, and advocacy for senior nutrition programs, making it the closest national umbrella peer for ETHRA's largest aging-services line.

Others

• National Council on Aging (NCOA): National nonprofit advocating for aging services and operating SHIP-related federal program standards that ETHRA implements locally. Not a direct service competitor but the policy/thematic peer that shapes the Older Americans Act programs ETHRA administers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/East-Tennessee-Human-Resource-Agency-ETHRA-345196255496324

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about The East Tennessee Human Resource Agency