Customer Service

What Customer Service does

Merit Pharmaceutical, operating under the legal entity Merit Healthcare International, Inc., is a privately held B2B distributor of pharmaceuticals, medical devices, and professional healthcare supplies headquartered at 2611 N. San Fernando Road, Los Angeles, California. Founded circa 1977, the company serves healthcare professionals, clinics, IV therapy and hydration practices, OB/GYN wellness practices, and emergency care settings across the United States and Canada through an approved-account e-commerce storefront, phone sales (800-696-3748 for the U.S.; 800-421-9657 for Canada), and a customer service desk. Pricing is non-public, and orders are gated by online account registration and approval per DSCSA and CSOS compliance frameworks.

The product portfolio spans 891+ SKUs across four pillars: branded Rx pharmaceuticals (e.g., MEGA C IV, B PLEX 100, CHLOROMAG); IV therapy sets, solutions, and devices; exam room and procedure supplies; and an aesthetics/wellness category covering IV hydration, vitamin infusion, and hormone therapy kits. The company operates seven proprietary brand lines — Medigrative (IV sets, needleless valves), MeritPoint (insulin syringes), MesoPoint (needles), Merisite (needleless valves), MeriSync (syringe-to-syringe connectors), MeritFlex (cohesive bandages), and Meriteva (TPN empty compounding bags) — manufactured in ISO13485-certified, FDA-registered facilities. Complementing this proprietary layer, Merit distributes products from 50+ major manufacturers including Abbott, Baxter, B. Braun, BD, Pfizer/Hospira, Sanofi Pasteur, Welch Allyn, and 3M.

Revenue is generated via transactional B2B sales across multiple buyer segments with no public pricing and no subscription or SaaS component. The 101-250-employee firm operates a single physical headquarters and distribution facility in Los Angeles, with revenue, ownership, and capital structure not publicly disclosed; it shows no parent company, no subsidiaries, no funding rounds, and no recorded mergers, acquisitions, or leadership changes in the source material.

Name

Customer Service

Legal name

Merit Healthcare International, Inc.

Website

https://meritpharm.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

101–250 employees

Short description

Merit Pharmaceutical is a Los Angeles-based B2B distributor of pharmaceuticals, IV therapy supplies, and medical devices serving U.S. and Canadian healthcare professionals and clinics. It sells 891+ SKUs across proprietary brands and products from 50+ major manufacturers through an account-gated e-commerce platform.

Ownership category

akta.pro rank

Product category

Pharmaceutical and Medical Supply Distribution

NAICS

Drugs and Druggists' Sundries Merchant Wholesalers (42421), Pharmaceutical Preparation Manufacturing (325412), Drugs and Druggists' Sundries Merchant Wholesalers (424210)

SIC

Wholesale-Drugs, Proprietaries & Druggists' Sundries (5122), Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047), Pharmaceutical Preparations (2834)

akta.pro primary industry

Parenteral & Injectable Packaging Components (Stoppers, Seals, Syringes, Cartridges) (IMALAIAE)

akta.pro secondary industries

Unit-Dose & Compliance Packaging (Sachets, Strip Packs, Pill Organizers) (IMALAIAH), Pharmaceutical & Medical Device Packaging (GMP, Tamper-Evident, Cold-Chain Packs) (TLAIAGAI), Medication Adherence, Packaging & Fulfillment Services (Blister/Unit-Dose) (HLAFALAJ)

Keywords

• Pharmaceutical distribution
• Medical device supplies
• IV therapy products
• Healthcare product distribution
• Professional medical supplies

Headquarters

HQ city

Los Angeles

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Pharmaceutical Product Sales: Sale of prescription pharmaceuticals including injectables, oral medications, vitamins, vaccines, and controlled substances. Products sourced from major manufacturers and distributed to healthcare providers.
2. Medical Device and Supply Sales: Sale of IV therapy supplies, exam room supplies, diagnostic instruments, wound care products, and medical devices including proprietary Medigrative brand products.
3. Proprietary Brand Products: Sale of company-owned brands including Medigrative IV sets, MeritPoint insulin syringes, MesoPoint needles, MeritPoint safety needles, Merisite needleless valves, MeriSync syringe connectors.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Merit Pharmaceutical distributes prescription pharmaceuticals (injectables, oral medications, vitamins, vaccines, controlled substances) and medical devices/IV therapy supplies to licensed healthcare providers, clinics, IV therapy practices, and OB/GYN wellness practices. The company manufactures its own proprietary medical device brands—Medigrative® IV sets, MeritPoint™ insulin syringes, MesoPoint™ needles, Merisite® needleless valves, MeriSync™ syringe connectors, MeritFlex® bandages, and Meriteva® TPN bags—at ISO 13485-certified, FDA-registered facilities. Products are sold through an account-gated B2B e-commerce platform supplemented by phone sales, with cold-chain fulfillment available for temperature-sensitive items.

Product overview

Merit Pharmaceutical is a pharmaceutical and medical device distributor offering a comprehensive portfolio of healthcare products. Their proprietary portfolio includes Medigrative® IV sets, MeritPoint™ insulin syringes, and MesoPoint™ needles manufactured in ISO13485/FDA registered facilities, along with branded pharmaceuticals like MEGA C IV, B PLEX 100, and CHLOROMAG. The company distributes over 891 products across pharmaceuticals (Rx medications, vaccines, vitamins, injectables), IV therapy supplies, exam room essentials, and aesthetics/wellness products. They serve professional healthcare providers with both their own branded lines and products from major manufacturers including Abbott, Baxter, B. Braun, Pfizer, Sanofi Pasteur, and many others.

Differentiator

Problem solved

Functional benefit

Brands

• Medigrative®: Proprietary line of IV sets and medical devices including IV administration sets,输液 sets, and related infusion supplies. Manufactured at ISO13485, FDA registered facilities.

Products and services

• Medigrative® IV Administration Sets Proprietary line of IV administration sets, blood sets, extension sets, vial adapters, and needleless valves for healthcare providers administering IV therapy, hydration, and infusion treatments.
• MeritPoint™ Insulin Syringes Proprietary insulin and medical syringes with safety features for precise medication delivery, sold to healthcare providers for diabetes management and clinical injection use.
• MesoPoint™ Needles Proprietary hypodermic needle line for medical injection and infusion applications, distributed to healthcare providers.
• Meriteva® TPN Empty Compounding Bags Proprietary TPN empty compounding bags sold in cases of 50 for clinical parenteral nutrition compounding.
• MeritFlex® Cohesive Bandages Proprietary cohesive bandage product line distributed to healthcare providers for wound care and clinical use.
• MEGA C IV (Ascorbic Acid USP Injection) Proprietary ascorbic acid (vitamin C) injection product for IV therapy, vitamin infusion, and clinical use.
• B PLEX 100 Injection Proprietary vitamin B-Complex 100 injection product for clinical and IV therapy use.
• CHLOROMAG (Magnesium Chloride USP Injection) Proprietary magnesium chloride injection product for clinical and IV therapy use.
• Pharmaceuticals (Rx) Broad catalog of prescription pharmaceuticals including injectables, oral medications, vaccines, vitamins, and controlled substances distributed to licensed healthcare providers.
• IV Sets, Solutions, and Devices IV therapy supplies category including administration sets, IV solutions, needles, syringes, and infusion accessories for clinics and IV therapy practices.
• Exam Room Supplies Exam room essentials for medical practices including diagnostic instruments, wound care, procedure supplies, surgical gowns, gauze, and examination accessories.
• Aesthetics and Wellness Practice Products Aesthetic medical supplies and wellness products for practices offering IV hydration, hormone therapy, and wellness services.
• IV Therapy Supplies Package — 50 Patients Pre-assembled starter package of IV therapy supplies sized to serve 50 patients, intended for new IV hydration and infusion practices.
• IV Hydration Package for 24 Patients Pre-assembled IV hydration package sized for 24 patients, marketed as the first step to effortless IV hydration and wellness.
• Multivitamins for Infusion Kit — 10 Patient Package Pre-assembled comprehensive intravenous multivitamin formulation kit for 10 patients, intended for IV vitamin infusion practices.
• Premium IV Ozone Supplies Package Premium package of supplies for IV ozone therapy practices, providing consolidated sourcing of ozone treatment consumables.
• Emergency Crash Cart Essentials Pre-assembled bundle of essential emergency medications and supplies for crash cart replenishment in emergency and urgent care facilities.
• Vascular Occlusions Kit Pre-assembled emergency treatment kit for vascular occlusion events, combining Hylenex, aspirin, epinephrine, lidocaine, methylprednisolone, nitroglycerin, and clay masks.
• Premium Hormones & IV Therapy Bundle for OB/GYN Wellness Practices Premium bundle of premium hormones, IV therapy supplies, and related products targeted at OB/GYN and women's wellness practices.

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• AbbottcoreChannel Partner/ Reseller/ DistributorMajor pharmaceutical manufacturer whose products are distributed by Merit Pharmaceutical including nutritional products and diagnostics.
• American RegentcoreChannel Partner/ Reseller/ DistributorManufacturer of injectable pharmaceutical products distributed through Merit Pharmaceutical.
• BaxtercoreChannel Partner/ Reseller/ DistributorMajor IV solutions and equipment manufacturer whose products are distributed through Merit Pharmaceutical.
• Becton Dickinson (BD)coreChannel Partner/ Reseller/ DistributorMedical technology company whose syringes, sharps containers, and other devices are distributed by Merit Pharmaceutical.
• B. BrauncoreChannel Partner/ Reseller/ DistributorMajor IV therapy and pharmaceutical equipment manufacturer whose products are distributed through Merit Pharmaceutical including IV sets, fluid transfer sets, and irrigation solutions.
• Pfizer/HospiracoreChannel Partner/ Reseller/ DistributorMajor pharmaceutical manufacturer (Hospira now part of Pfizer) whose injectable pharmaceuticals, local anesthetics, and other products are distributed through Merit Pharmaceutical.
• Sanofi PasteurcoreChannel Partner/ Reseller/ DistributorVaccine manufacturer whose products including DAPTACEL, ACTHIB, and other vaccines are distributed by Merit Pharmaceutical.
• Somerset TherapeuticsminorChannel Partner/ Reseller/ DistributorManufacturer of B-complex vitamins, Cyanocobalamin injection, and other generic pharmaceuticals distributed by Merit.
• Mylan PharmaceuticalsminorChannel Partner/ Reseller/ DistributorGeneric pharmaceutical manufacturer whose B-Complex and Sotradecol products are distributed through Merit Pharmaceutical.
• Welch AllynminorChannel Partner/ Reseller/ DistributorDiagnostic equipment manufacturer whose ophthalmoscopes, otoscopes, ECG machines, and related devices are distributed by Merit Pharmaceutical.
• Amsino InternationalminorChannel Partner/ Reseller/ DistributorMedical device manufacturer whose Foley catheters, urethral catheters, and oxygen masks are distributed through Merit Pharmaceutical.
• DynarexminorChannel Partner/ Reseller/ DistributorMedical supply manufacturer whose safety lancets and exam supplies are distributed through Merit Pharmaceutical.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• McKesson: Largest U.S. pharmaceutical and medical supply wholesaler. Competes with Merit across the full drug and medical supply catalog but at national scale, serving hospitals, retail pharmacies, and physician practices that Merit also targets.
• Cardinal Health: Major U.S. pharmaceutical distributor and medical products manufacturer. Overlaps with Merit in drug distribution and medical supply to physician offices and ambulatory care providers, with much broader scale and GPO relationships.
• Cencora (formerly AmerisourceBergen): Top-tier pharmaceutical distributor serving retail pharmacies, hospitals, and physician practices. Competes with Merit on breadth of drug supply and depth of manufacturer relationships across the same customer segments.
• B. Braun Medical: Major manufacturer of IV therapy products, infusion devices, and pharmaceutical solutions. Both a key supplier partner and a partial competitor to Merit's proprietary Medigrative IV set line in the IV administration category.
• Becton Dickinson (BD): Global medical technology manufacturer of syringes, needles, and IV products. Functions both as a major Merit's supplier and as a manufacturer competing with MeritPoint and MesoPoint proprietary syringe and needle brands.

Direct peers

• Henry Schein: Distributor of medical, dental, and animal health products to office-based practitioners. Closely comparable to Merit in serving physician offices and specialty practices with a mix of medical supplies, devices, and pharmaceuticals.
• Patterson Companies: Distributor of medical and dental supplies to office-based healthcare providers. Similar B2B distribution model to Merit, focused on ambulatory practices, with comparable product breadth across medical devices and consumables.
• Concordance Healthcare Solutions: Independent medical supply distributor serving acute care, primary care, and specialty practices. Comparable mid-size distribution footprint to Merit with similar focus on independent healthcare providers rather than large hospital systems.
• NDC (National Drug Code) / H.D. Smith: Specialty pharmaceutical and medical product distributor serving independent pharmacies and physician offices. Directly comparable to Merit in B2B drug distribution to non-chain, non-hospital customers.
• ICU Medical: Manufacturer of IV therapy devices, needle-free connectors, and custom infusion sets. Overlaps directly with Merit's Medigrative and Merisite proprietary lines in needleless valves and IV administration.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Merit-Pharmaceuticals-Inc-46964243625
• Instagraminstagram.com/merit_pharmaceutical
• LinkedInlinkedin.com/company/merit_2

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

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