Memset
- Company typePrivate
- Founded2002
- HeadquartersGuildford, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Memset does
Memset is a UK-based managed cloud hosting provider founded in 2002 in Guildford, Surrey, by siblings Kate and Nick Craig-Wood, and since 2020 has operated as a wholly-owned subsidiary and trading brand of Iomart Group PLC (AIM: IOM). The company delivers its services from data centres located at Dunsfold Park (Cranleigh, with IL4-capable facility), Maidenhead, and Glasgow, and is differentiated by a UK-only data sovereignty posture, government-grade security accreditations (IL2/IL3/IL4, PSN-Protected, Cyber Essentials, G-Cloud 11 supplier), and a set of international certifications (ISO 27001, ISO 9001, ISO 14001, PCI-DSS). Its core platform is built on OpenStack and proprietary Miniserver VM technology with persistent local storage, exposing Cloud VPS, Dedicated Servers, public Cloud IaaS, and Memstore object storage through a web control panel and a documented REST API, with Python SDK support.
The product portfolio is anchored by four core lines — Cloud VPS (SSD-backed virtual servers), Dedicated Servers, Cloud IaaS, and Memstore object storage — and a layered set of networking (load balancer, VPN, VLAN, cross-site cluster), security (firewall, intrusion detection, managed backups, penetration testing, SSL, vulnerability management), and 24/7 UK-based support add-ons billed monthly or on hourly usage. Revenue is generated through subscription and usage-based pricing models with quote-based enterprise tiers, sold via direct online self-service, dedicated enterprise account management, system integrator partnerships (Fujitsu, EACS), a reseller/Partner Portal, and the G-Cloud framework for public sector procurement. Customer segments are predominantly UK public sector, financial services, healthcare, retail/publishing, and SMB/mid-market, with named reference customers including the Ministry of Justice, HMRC (via Fujitsu), Referapatient (used in 80+ NHS hospitals), Datagraphic, Lush, and Private Eye.
Following the 2020 acquisition by Iomart, Memset is in active integration: customers are being migrated from the legacy Memset VPS platform onto the group's OnApp (iomart.io) platform, and control panels are being unified across Iomart's acquired brands. Marketing remains anchored on content, community sponsorship (BSides Athens/Dublin, OpenStack Summit), and earned media in UK trade publications, while the company positions itself around transparency, UK data sovereignty, environmental credentials (UK's first Carbon Neutral web host, since 2006), and a 98% customer recommendation rate.
Memset firmographics
Firmographics- Name
- Memset
- Legal name
- iomart Hosting Limited t/a Memset
- Website
- https://memset.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Memset industry classification
Industry- Product category
- Cloud Infrastructure Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Remote Monitoring & Management (RMM) Services (BPAEABAA)
Keywords
Where Memset is headquartered
LocationHeadquarters
- HQ city
- Guildford
- HQ country
- United Kingdom
- HQ region
- Europe
Offices4 records
Markets served
Memset business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Cloud Infrastructure Services: Recurring revenue from Cloud VPS, Dedicated Servers, and Cloud IaaS services billed on subscription or usage basis. Includes hourly billing options for flexible consumption.
- Cloud Storage: Object storage services (Memstore) generating recurring revenue based on storage consumption.
- Security Services: Additional security services including penetration testing, vulnerability management, managed backups, and SSL certificates.
- Networking Services: Additional networking products such as load balancers, VPN, VLANs, and cross-site clusters.
- Professional Services: Managed services and support packages with varying levels of technical assistance, migration services, and consulting.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Cloud VPS with Standard Support - entry-level self-managed option |
| Subscription | Monthly | Cloud VPS with Enhanced Support Packages |
| Subscription | Monthly | Dedicated Servers |
| Usage-based | Pay-as-you-go | Hourly Cloud Billing |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels6 records
Memset product offering
Product offeringCore offering
Memset is a UK-based managed cloud hosting provider selling Cloud VPS (SSD-backed virtual servers using proprietary Miniserver VM technology), Dedicated Servers, Cloud IaaS built on OpenStack, and Object Storage (Memstore). Core offerings are supplemented by networking services (load balancers, VPN, VLAN, cross-site clusters), security services (firewall, managed backups, penetration testing, SSL certificates), and 24/7 UK-based technical support for public sector, enterprise, and SMB customers.
Product overview
Memset is a UK-based managed cloud hosting provider offering a unified platform of infrastructure and security services. The core product portfolio consists of Cloud VPS (high-speed SSD virtual servers), Dedicated Servers (premium dedicated hosting), Cloud IaaS (OpenStack-based public cloud infrastructure), and Object Storage/Memstore (scalable cloud storage with CDN). These core offerings are supported by networking add-ons (Cross Site Cluster, Load Balancer, VLAN, VPN), comprehensive security services (Firewall, Intrusion Detection, Managed Backups, Penetration Testing, SSL, Website Firewall, Vulnerability Management), and a web-based Control Panel platform for unified management. All services are backed by 24/7 UK-based technical support. Memset also provides a public Cloud API for programmatic management of cloud resources.
Differentiator
Problem solved
Functional benefit
Brands
- Memstore: Cloud storage solution based on OpenStack Object Storage, providing redundant, scalable object storage for customers.
- Cloud VPS (formerly Miniserver)
- Miniserver
Products and services
- Cloud VPS High-speed SSD storage cloud virtual private servers providing demanding applications with disk performance, featuring the proprietary Miniserver VM with persistent local storage, MemShell management, server snapshots, server re-imaging, and block storage. Targeted at organisations requiring reliable virtual server hosting.
- Dedicated Servers Premium dedicated server hosting providing power and control with flexible configurations and superior performance for organisations requiring dedicated physical resources with exceptional data security. Awarded ISPA Best Dedicated Hosting in 2015 and 2016.
- Cloud IaaS Flexible and scalable public cloud infrastructure-as-a-service built on OpenStack, allowing instant deployment and scaling of compute instances for organisations requiring elastic cloud capacity.
- Object Storage (Memstore) Cloud storage solution based on OpenStack Object Storage (Swift), providing redundant, scalable object storage for securely storing and retrieving petabytes of information with CDN support. Award-winning storage product for enterprise customers.
- Networking Services Network services including Cross Site Cluster for geographically redundant solutions, Domain Names, Load Balancer, VLAN, and VPN for secure connectivity. Sold as add-on services to core cloud infrastructure.
- Security Services Comprehensive security offerings including Firewall, Intrusion Detection, Managed Backups, Penetration Testing, Social Engineering Training, SSL Certificates, Server Monitoring, Website Firewall Platform, and Vulnerability Management. Award-winning cyber security suite for organisations requiring layered security protections.
- Technical Support 24/7 UK-based technical support with guaranteed response times of 2 hours during working hours and 30 minutes for emergency contacts, offered in two tiers (Standard and Enhanced) with varying levels of technical support and security solutions.
- Cloud API REST API enabling customers to manage their entire cloud portfolio programmatically, performing operations available in the web-based control panel including server management, DNS, backups, and monitoring. Python SDK available with documentation at apidocs.
Quantifiable outcome
- 99.99% infrastructure and network availability SLA
- +5 more outcomes
Companies that use Memset
Customer profileNamed customers13 records
Segments5 records
Ideal customer profiles3 records
Memset technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature5 records
Memset partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core, major and minor.
- EACScoreStrategic partnership between technology leaders EACS and Memset to enhance hosting services. Partnership formed to meet growing demand for multi-cloud solutions and provide greater support and data security services.
- Storage Made EasycorePartnership to provide accessible and fully compliant storage and application solution to satisfy GDPR compliance requirements. Combines Memset infrastructure with Storage Made Easy's Enterprise File Fabric platform.
- OpenStack FoundationcoreMemset joined OpenStack and the OpenStack Passport Programme, a collaboration between OpenStack public cloud providers offering free trials of OpenStack public clouds.
- FujitsumajorMemset signed by Fujitsu as Digital Exemplar to deliver services supporting HMRC government contract. Memset brought in to provide SME expertise and cloud infrastructure for government digital transformation.
- BT OpenreachminorNetwork infrastructure vendor providing fibre circuit connectivity to Memset data centres.
Scale indicators4 records
Recent moves7 records
Expansion highlights6 records
Memset competitors and assessment
Company assessmentDirect peers
- iomart Group PLC: Parent company of Memset and a direct UK managed cloud hosting peer with 12 data centres, offering cloud, cyber security, data protection, and modern work services to the same public sector and regulated mid-market segments.
- Rackspace Technology: Global managed cloud services provider offering hosted private and public cloud across AWS, Azure, Google, and OpenStack, directly comparable to Memset's managed OpenStack IaaS and dedicated hosting business model.
- UKFast (ANS Group): UK-based managed cloud, colocation, and cybersecurity provider serving public sector and regulated enterprises with similar accreditations focus and managed services model.
- Bytemark: UK managed hosting and cloud provider now part of iomart Group alongside Memset, offering virtual servers, dedicated hosting, and managed VMware environments to similar SMB and public sector customers.
- OVHcloud: European cloud provider offering dedicated servers, public cloud, and hosted private cloud with strong data sovereignty positioning, comparable to Memset's UK data residency and OpenStack-based services.
- Leaseweb: Global IaaS provider offering dedicated servers, cloud hosting, and managed services with comparable pricing model and target customer mix of SMBs, enterprises, and public sector-adjacent buyers.
- Fasthosts: UK-based web hosting and cloud services provider offering VPS, dedicated servers, and managed hosting to SMBs and developers, directly competing for the same UK-based self-service cloud customers.
- Hetzner: European cloud and dedicated server provider competing on price-performance for VPS, dedicated servers, and object storage; an emerging threat to Memset's SMB and developer customer base.
Broad incumbents
- Civica: Large UK software and services provider to the public sector; former employer of Memset CCO Chris Burden. Adjacent rather than directly competing in hosting, but overlapping in public sector cloud and managed services.
- Fujitsu (UK Public Sector): Strategic system integrator partner that brought Memset in as Digital Exemplar for the HMRC contract; broader incumbent in UK government IT services and a channel for Memset's public sector wins.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Memset social profiles
Digital presenceMemset compliance and trust
Trust signalCompliance8 records
Memset financial estimates
Financial estimateRevenue estimate
Valuation estimate
Memset leadership team
Management profileNumber of profiles
Profiles6 records
Memset funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Memset M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Memset
What does Memset do?
Memset is a UK-based managed cloud hosting provider selling Cloud VPS (SSD-backed virtual servers using proprietary Miniserver VM technology), Dedicated Servers, Cloud IaaS built on OpenStack, and Object Storage (Memstore). Core offerings are supplemented by networking services (load balancers, VPN, VLAN, cross-site clusters), security services (firewall, managed backups, penetration testing, SSL certificates), and 24/7 UK-based technical support for public sector, enterprise, and SMB customers.
Is Memset a public or private company?
Memset is a private company. It is classified as corporate owned and is currently operating.
When was Memset founded?
Memset was founded in 2002. It employs 11 to 50 people.
Where is Memset based?
Memset is headquartered in Guildford, United Kingdom, in the Europe region.
How does Memset make money?
Five revenue lines are on record. Cloud Infrastructure Services are the primary driver. The others are cloud Storage, security Services, networking Services and professional Services.
Who are Memset's main competitors?
Direct peers on record are iomart Group PLC, Rackspace Technology, UKFast (ANS Group), Bytemark, OVHcloud, Leaseweb, Fasthosts and Hetzner. Broad incumbents are Civica and Fujitsu (UK Public Sector).
Does Memset have an API?
Yes. Memset API enables customers to perform many of the same operations they can perform with their web-based control panel, from their own applications. It allows customers to manage their entire cloud portfolio programmatically including server management, DNS, backups, and monitoring. The API is used with Memset backend systems for sending new system configuration to servers (e.g., networking information, security updates, software installation). Developer documentation is at www.memset.com/apidocs.
What industry is Memset in?
Memset's product category is Cloud Infrastructure Services. Its primary akta.pro industry code is BPAEABAA, Remote Monitoring & Management (RMM) Services. Its NAICS code is 5182 and its SIC code is 7370.