Memset

What Memset does

Memset is a UK-based managed cloud hosting provider founded in 2002 in Guildford, Surrey, by siblings Kate and Nick Craig-Wood, and since 2020 has operated as a wholly-owned subsidiary and trading brand of Iomart Group PLC (AIM: IOM). The company delivers its services from data centres located at Dunsfold Park (Cranleigh, with IL4-capable facility), Maidenhead, and Glasgow, and is differentiated by a UK-only data sovereignty posture, government-grade security accreditations (IL2/IL3/IL4, PSN-Protected, Cyber Essentials, G-Cloud 11 supplier), and a set of international certifications (ISO 27001, ISO 9001, ISO 14001, PCI-DSS). Its core platform is built on OpenStack and proprietary Miniserver VM technology with persistent local storage, exposing Cloud VPS, Dedicated Servers, public Cloud IaaS, and Memstore object storage through a web control panel and a documented REST API, with Python SDK support.

The product portfolio is anchored by four core lines — Cloud VPS (SSD-backed virtual servers), Dedicated Servers, Cloud IaaS, and Memstore object storage — and a layered set of networking (load balancer, VPN, VLAN, cross-site cluster), security (firewall, intrusion detection, managed backups, penetration testing, SSL, vulnerability management), and 24/7 UK-based support add-ons billed monthly or on hourly usage. Revenue is generated through subscription and usage-based pricing models with quote-based enterprise tiers, sold via direct online self-service, dedicated enterprise account management, system integrator partnerships (Fujitsu, EACS), a reseller/Partner Portal, and the G-Cloud framework for public sector procurement. Customer segments are predominantly UK public sector, financial services, healthcare, retail/publishing, and SMB/mid-market, with named reference customers including the Ministry of Justice, HMRC (via Fujitsu), Referapatient (used in 80+ NHS hospitals), Datagraphic, Lush, and Private Eye.

Following the 2020 acquisition by Iomart, Memset is in active integration: customers are being migrated from the legacy Memset VPS platform onto the group's OnApp (iomart.io) platform, and control panels are being unified across Iomart's acquired brands. Marketing remains anchored on content, community sponsorship (BSides Athens/Dublin, OpenStack Summit), and earned media in UK trade publications, while the company positions itself around transparency, UK data sovereignty, environmental credentials (UK's first Carbon Neutral web host, since 2006), and a 98% customer recommendation rate.

Name

Memset

Legal name

iomart Hosting Limited t/a Memset

Website

https://memset.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Cloud Infrastructure Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

Keywords

• Cloud hosting services
• Dedicated server hosting
• Cloud VPS
• Object storage
• Managed cloud infrastructure

Headquarters

HQ city

Guildford

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Cloud Infrastructure Services: Recurring revenue from Cloud VPS, Dedicated Servers, and Cloud IaaS services billed on subscription or usage basis. Includes hourly billing options for flexible consumption.
2. Cloud Storage: Object storage services (Memstore) generating recurring revenue based on storage consumption.
3. Security Services: Additional security services including penetration testing, vulnerability management, managed backups, and SSL certificates.
4. Networking Services: Additional networking products such as load balancers, VPN, VLANs, and cross-site clusters.
5. Professional Services: Managed services and support packages with varying levels of technical assistance, migration services, and consulting.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels6 records

Core offering

Memset is a UK-based managed cloud hosting provider selling Cloud VPS (SSD-backed virtual servers using proprietary Miniserver VM technology), Dedicated Servers, Cloud IaaS built on OpenStack, and Object Storage (Memstore). Core offerings are supplemented by networking services (load balancers, VPN, VLAN, cross-site clusters), security services (firewall, managed backups, penetration testing, SSL certificates), and 24/7 UK-based technical support for public sector, enterprise, and SMB customers.

Product overview

Memset is a UK-based managed cloud hosting provider offering a unified platform of infrastructure and security services. The core product portfolio consists of Cloud VPS (high-speed SSD virtual servers), Dedicated Servers (premium dedicated hosting), Cloud IaaS (OpenStack-based public cloud infrastructure), and Object Storage/Memstore (scalable cloud storage with CDN). These core offerings are supported by networking add-ons (Cross Site Cluster, Load Balancer, VLAN, VPN), comprehensive security services (Firewall, Intrusion Detection, Managed Backups, Penetration Testing, SSL, Website Firewall, Vulnerability Management), and a web-based Control Panel platform for unified management. All services are backed by 24/7 UK-based technical support. Memset also provides a public Cloud API for programmatic management of cloud resources.

Differentiator

Problem solved

Functional benefit

Brands

• Memstore: Cloud storage solution based on OpenStack Object Storage, providing redundant, scalable object storage for customers.
• Cloud VPS (formerly Miniserver)
• Miniserver

Products and services

• Cloud VPS High-speed SSD storage cloud virtual private servers providing demanding applications with disk performance, featuring the proprietary Miniserver VM with persistent local storage, MemShell management, server snapshots, server re-imaging, and block storage. Targeted at organisations requiring reliable virtual server hosting.
• Dedicated Servers Premium dedicated server hosting providing power and control with flexible configurations and superior performance for organisations requiring dedicated physical resources with exceptional data security. Awarded ISPA Best Dedicated Hosting in 2015 and 2016.
• Cloud IaaS Flexible and scalable public cloud infrastructure-as-a-service built on OpenStack, allowing instant deployment and scaling of compute instances for organisations requiring elastic cloud capacity.
• Object Storage (Memstore) Cloud storage solution based on OpenStack Object Storage (Swift), providing redundant, scalable object storage for securely storing and retrieving petabytes of information with CDN support. Award-winning storage product for enterprise customers.
• Networking Services Network services including Cross Site Cluster for geographically redundant solutions, Domain Names, Load Balancer, VLAN, and VPN for secure connectivity. Sold as add-on services to core cloud infrastructure.
• Security Services Comprehensive security offerings including Firewall, Intrusion Detection, Managed Backups, Penetration Testing, Social Engineering Training, SSL Certificates, Server Monitoring, Website Firewall Platform, and Vulnerability Management. Award-winning cyber security suite for organisations requiring layered security protections.
• Technical Support 24/7 UK-based technical support with guaranteed response times of 2 hours during working hours and 30 minutes for emergency contacts, offered in two tiers (Standard and Enhanced) with varying levels of technical support and security solutions.
• Cloud API REST API enabling customers to manage their entire cloud portfolio programmatically, performing operations available in the web-based control panel including server management, DNS, backups, and monitoring. Python SDK available with documentation at apidocs.

Quantifiable outcome

• 99.99% infrastructure and network availability SLA
• +5 more outcomes

Named customers13 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core, major and minor.

• EACScoreStrategic or Co-development Partner · 27 March 2019Strategic partnership between technology leaders EACS and Memset to enhance hosting services. Partnership formed to meet growing demand for multi-cloud solutions and provide greater support and data security services.
• Storage Made EasycoreTechnology or Integration · 6 March 2018Partnership to provide accessible and fully compliant storage and application solution to satisfy GDPR compliance requirements. Combines Memset infrastructure with Storage Made Easy's Enterprise File Fabric platform.
• OpenStack FoundationcoreTechnology or Integration · 6 November 2017Memset joined OpenStack and the OpenStack Passport Programme, a collaboration between OpenStack public cloud providers offering free trials of OpenStack public clouds.
• FujitsumajorImplementation/ SI/ Consulting PartnerMemset signed by Fujitsu as Digital Exemplar to deliver services supporting HMRC government contract. Memset brought in to provide SME expertise and cloud infrastructure for government digital transformation.
• BT OpenreachminorOthersNetwork infrastructure vendor providing fibre circuit connectivity to Memset data centres.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• iomart Group PLC: Parent company of Memset and a direct UK managed cloud hosting peer with 12 data centres, offering cloud, cyber security, data protection, and modern work services to the same public sector and regulated mid-market segments.
• Rackspace Technology: Global managed cloud services provider offering hosted private and public cloud across AWS, Azure, Google, and OpenStack, directly comparable to Memset's managed OpenStack IaaS and dedicated hosting business model.
• UKFast (ANS Group): UK-based managed cloud, colocation, and cybersecurity provider serving public sector and regulated enterprises with similar accreditations focus and managed services model.
• Bytemark: UK managed hosting and cloud provider now part of iomart Group alongside Memset, offering virtual servers, dedicated hosting, and managed VMware environments to similar SMB and public sector customers.
• OVHcloud: European cloud provider offering dedicated servers, public cloud, and hosted private cloud with strong data sovereignty positioning, comparable to Memset's UK data residency and OpenStack-based services.
• Leaseweb: Global IaaS provider offering dedicated servers, cloud hosting, and managed services with comparable pricing model and target customer mix of SMBs, enterprises, and public sector-adjacent buyers.
• Fasthosts: UK-based web hosting and cloud services provider offering VPS, dedicated servers, and managed hosting to SMBs and developers, directly competing for the same UK-based self-service cloud customers.
• Hetzner: European cloud and dedicated server provider competing on price-performance for VPS, dedicated servers, and object storage; an emerging threat to Memset's SMB and developer customer base.

Broad incumbents

• Civica: Large UK software and services provider to the public sector; former employer of Memset CCO Chris Burden. Adjacent rather than directly competing in hosting, but overlapping in public sector cloud and managed services.
• Fujitsu (UK Public Sector): Strategic system integrator partner that brought Memset in as Digital Exemplar for the HMRC contract; broader incumbent in UK government IT services and a channel for Memset's public sector wins.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/Memset_Ltd
• Facebookfacebook.com/memset.hosting
• LinkedInlinkedin.com/company/memset

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Memset