Communications Resources, Inc.
Communications Resources, Inc. (CRI) is an Avaya-focused unified communications system integrator serving mid-to-large enterprises with proprietary appliance, private-cloud, and hosted monitoring solutions, plus professional services. Founded 1992, headquartered in Farmingdale, NJ, merging with Parallel Technologies in April 2026.
- Company typePrivate
- Founded1992
- HeadquartersAlpharetta, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Communications Resources, Inc. does
Communications Resources, Inc. (CRI) is a privately held unified communications system integrator headquartered in Farmingdale, New Jersey, founded in 1992. CRI has been designated by Avaya as 'The Premier Professional Services Company for Unified Communications' and delivers consulting, implementation, staging, and ongoing support for enterprise Avaya deployments, primarily to mid-to-large enterprise customers in the New York metro region and select global accounts. The company bundles its services with three proprietary technology products: the Enterprise Appliance Server (EASE) for rapid on-premises deployment of Avaya application suites on a converged server footprint, the Enterprise Application Center (EAC), which Avaya positions as its official POD replacement private-cloud solution, and CRI Insight, a hosted multi-vendor monitoring service. CRI Care maintenance packages and CRI Staging as a Service round out the offering, covering the full deployment lifecycle from pre-staging to ongoing support.
CRI generates revenue through two primary streams: professional services and system integration engagements, and the sale and deployment of proprietary appliance and hosted solutions. The go-to-market is enterprise field sales supplemented by Avaya channel co-sell, with direct engagement of technical buyers for projects that often include staging, deployment, and multi-year support. Customers span enterprise organizations with mission-critical communication infrastructure, with named testimonials from legal sector clients including a top-10 law firm and Avaya program managers.
In April 2026, CRI announced a strategic merger with Parallel Technologies, expanding its vendor ecosystem to include Mitel, Intermedia, Zoom, Dialpad, RingCentral, and Sangoma, alongside its core Avaya partnership. The combined entity positions itself as a leading U.S. unified communications partner with global customer reach. No revenue, headcount beyond a stated 1-10 employee range, or institutional ownership data is publicly disclosed, limiting external visibility into scale and capitalization.
Communications Resources, Inc. firmographics
Firmographics- Name
- Communications Resources, Inc.
- Legal name
- Communication Resources, Inc.
- Website
- https://crinj.com
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Communications Resources, Inc. (CRI) is an Avaya-focused unified communications system integrator serving mid-to-large enterprises with proprietary appliance, private-cloud, and hosted monitoring solutions, plus professional services. Founded 1992, headquartered in Farmingdale, NJ, merging with Parallel Technologies in April 2026.
- Ownership category
- akta.pro rank
Communications Resources, Inc. industry classification
Industry- Product category
- Unified Communications Integration
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372)
- akta.pro primary industry
- CRM Implementation & Customization Services (BPAEAGAC)
- akta.pro secondary industry
- CRM Managed Services & Support (BPAEAGAD)
Keywords
Where Communications Resources, Inc. is headquartered
LocationHeadquarters
- HQ city
- Alpharetta
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Communications Resources, Inc. business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain
Revenue model
- Professional Services and System Integration: CRI generates revenue through consulting, implementation, and integration services for unified communications infrastructure. Services include staging, deployment, and managed support for Avaya and related communication platforms.
- Product and Appliance Solutions: Sale and deployment of proprietary appliances and turnkey solutions including the Enterprise Appliance Server (EASE) and Enterprise Application Center (EAC), as well as hosted monitoring services like CRI Insight.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels2 records
Communications Resources, Inc. product offering
Product offeringCore offering
Communications Resources, Inc. (CRI) provides design, installation, and maintenance of unified communications and data infrastructure for enterprise customers, with deep specialization in Avaya platforms. The company offers turnkey proprietary appliances (EASE and EAC), a hosted multi-vendor monitoring service (CRI Insight), staging services, and end-to-end consulting, implementation, and support services. CRI is Avaya's designated 'Premier Professional Services Company for Unified Communications.'
Product overview
Communications Resources, Inc. (CRI) offers a unified communications integration and services portfolio built around Avaya infrastructure. The core product suite includes three interconnected solutions: the Enterprise Appliance Server (EASE) for rapid on-premises deployment, the Enterprise Application Center (EAC) as Avaya's official POD replacement for private-cloud environments, and CRI Insight for hosted multi-vendor management. These are complemented by CRI Care maintenance services and Staging as a Service. The company has been recognized as Avaya's Premier Professional Services Partner for Unified Communications.
Differentiator
Problem solved
Functional benefit
Brands
- CRI Insight: A market-driven, innovative service that cohesively delivers proactive management across multi-vendor communication applications. It's a hosted service requiring no infrastructure.
- CRI UCloud Enterprise Application Center (EAC)
- CRI UCloud Enterprise Appliance Server (EASE)
Products and services
- CRI Enterprise Appliance Server (EASE) A turnkey appliance solution for rapid deployment of the Avaya applications suite and/or third-party VMware-certified software, converging multiple applications onto a smaller server footprint. Targeted at enterprise customers deploying Avaya-based unified communications.
- CRI Enterprise Application Center (EAC) A turnkey, private-cloud based solution of compute, storage, and networking that serves as Avaya's official POD replacement and provides automatic failover for hosted Avaya applications. Built to customer specifications and ships dial-tone ready.
- CRI Insight A hosted, proactive management service that delivers monitoring across multi-vendor communication applications. Requires no infrastructure, enabling flexible deployment with no capital outlay.
- CRI Staging as a Service A professional staging service ensuring solutions arrive ready to deploy, from single servers to fully integrated application stacks, handled by virtualization experts.
- CRI Care Flexible maintenance and support offerings ranging from traditional time-and-materials to premiere all-inclusive packages, covering maintenance and support for deployed unified communications applications.
- Consulting & Implementation Services Professional services for unified communications deployment, implementation, and ongoing support for Avaya and multi-vendor environments, including consulting, integration, and managed support engagements.
Companies that use Communications Resources, Inc.
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles1 record
Communications Resources, Inc. technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature3 records
Communications Resources, Inc. partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Parallel TechnologiescoreParallel Technologies and Communications Resources, Inc. (CRI) announced a strategic merger on April 2, 2026. The merger consolidates their status as a leading partner in the U.S. communications sector, enhancing service capabilities and positioning the combined entity alongside major industry players.
- AvayacoreAvaya's premier professional services partner designated as 'The Premier Professional Services Company for Unified Communications.' CRI specializes in Avaya implementations, with proprietary solutions including EAC (Avaya's official POD replacement solution) and the Avaya Hybrid Cloud Gateway.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Communications Resources, Inc. competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks5 records
Key highlights5 records
Customer concentration
Communications Resources, Inc. social profiles
Digital presenceCommunications Resources, Inc. financial estimates
Financial estimateRevenue estimate
Valuation estimate
Communications Resources, Inc. leadership team
Management profileNumber of profiles
Profiles9 records
Communications Resources, Inc. funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Communications Resources, Inc. M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Communications Resources, Inc.
What does Communications Resources, Inc. do?
Communications Resources, Inc. (CRI) provides design, installation, and maintenance of unified communications and data infrastructure for enterprise customers, with deep specialization in Avaya platforms. The company offers turnkey proprietary appliances (EASE and EAC), a hosted multi-vendor monitoring service (CRI Insight), staging services, and end-to-end consulting, implementation, and support services. CRI is Avaya's designated 'Premier Professional Services Company for Unified Communications.'
Is Communications Resources, Inc. a public or private company?
Communications Resources, Inc. is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Communications Resources, Inc. founded?
Communications Resources, Inc. was founded in 1992. It employs 1 to 10 people.
Where is Communications Resources, Inc. based?
Communications Resources, Inc. is headquartered in Alpharetta, United States, in the North America region.
How does Communications Resources, Inc. make money?
Two revenue lines are on record. Professional Services and System Integration is the primary driver. The others are product and Appliance Solutions.
Does Communications Resources, Inc. have an API?
No public API is recorded for Communications Resources, Inc..
What industry is Communications Resources, Inc. in?
Communications Resources, Inc.'s product category is Unified Communications Integration. Its primary akta.pro industry code is BPAEAGAC, CRM Implementation & Customization Services, with a secondary code of BPAEAGAD, CRM Managed Services & Support. Its NAICS code is 54151 and its SIC code is 7385.