Parallel Technologies
Parallel Technologies is a 100% ESOP-owned unified communications and contact center solutions provider headquartered in Dublin, Ohio, serving mid-market and enterprise customers across healthcare, financial services, education, government, and manufacturing through Mitel, Zoom, Intermedia, and RingCentral partnerships, with 250,000+ supported seats.
- Company typePrivate
- Founded1983
- HeadquartersDublin, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Parallel Technologies does
Parallel Technologies, Inc. is a private, 100% employee-owned (ESOP) unified communications and customer experience solutions provider headquartered in Dublin, Ohio, with additional offices in Cincinnati, Dayton, Youngstown, Grand Rapids, and Sterling Heights. Founded in 1983, the company designs, deploys, and supports on-premise, cloud, and hybrid UC and contact-center environments for mid-market and enterprise customers across healthcare, financial services, education, government, manufacturing, and professional services. Its core offerings center on Mitel's MiVoice Business and MiContact Center Business platforms, supplemented by the proprietary Elevate cloud platform (with Elevate AI features for Agent Assist, Sentiment Analysis, Digital Teammates, and AI Assistant) and ancillary services including SD-WAN, structured cabling, and carrier services. Multiple ShoreTel/Mitel Circle of Excellence awards, a 99.4% customer satisfaction rating, and a customer base where 80% has been active for over a decade indicate a stable, service-led operating model rather than a high-velocity SaaS profile.
The company is Mitel's largest partner in the United States and holds Platinum partner status with Intermedia and Zoom, alongside strategic relationships with RingCentral, Dialpad, and Sangoma. Revenue is generated through a mix of recurring monthly subscriptions for cloud/hosted UC and contact center services, one-time hardware and license sales for on-premise deployments, and professional services for implementation, training, and ongoing support. Pricing is quote-based and not publicly disclosed. Growth has been driven primarily by a roll-up strategy: Perigee Business Technologies merged in 2022, BSB Communications merged in March 2025, and Communications Resources, Inc. (CRI) merged in April 2026, with Bridgepointe Technologies providing a strategic investment in July 2023 to fund expansion. The combined entity supports 250,000+ customer seats across 30+ states and three countries, with Don Poling as CEO and Peter Johnson (ex-BSB) as President.
Parallel Technologies firmographics
Firmographics- Name
- Parallel Technologies
- Legal name
- Parallel Technologies, Inc.
- Website
- https://paralleltech.com
- Company type
- Private
- Founded year
- 1983
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Parallel Technologies is a 100% ESOP-owned unified communications and contact center solutions provider headquartered in Dublin, Ohio, serving mid-market and enterprise customers across healthcare, financial services, education, government, and manufacturing through Mitel, Zoom, Intermedia, and RingCentral partnerships, with 250,000+ supported seats.
- Ownership category
- akta.pro rank
Parallel Technologies industry classification
Industry- Product category
- Unified Communications Services
- NAICS
- Wired Telecommunications Carriers (517111), Computer Systems Design and Related Services (54151)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
Keywords
Where Parallel Technologies is headquartered
LocationHeadquarters
- HQ city
- Dublin
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Parallel Technologies business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Unified Communications Solutions: Recurring subscription revenue from cloud-based unified communications, VoIP, and contact center solutions. Monthly fees typically include access, features (voicemail, call forwarding, eFax), maintenance, and upgrades.
- On-Premise Hardware and Software: One-time revenue from sale of premise-based phone systems, equipment, and software licenses. Equipment purchased upfront with companies owning all hardware.
- Professional Services: Implementation, deployment, training, and ongoing support services. Includes network audits, structured cabling, and carrier services.
- Hosted/Cloud Services: Monthly recurring revenue from hosted VoIP and cloud communications services where the phone server resides in service provider's data center.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom enterprise pricing based on organizational requirements |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels8 records
Parallel Technologies product offering
Product offeringCore offering
Parallel Technologies sells, deploys, and supports unified communications and contact center solutions for businesses, anchored on Mitel's MiVoice Business and MiContact Center platforms and its own Elevate cloud communications platform with AI-powered features. Offerings span on-premise, cloud, and hybrid deployment, complemented by VoIP, video conferencing, SD-WAN, structured cabling, and 24/7/365 support services delivered to enterprise and mid-market customers across healthcare, financial services, education, government, manufacturing, and professional services.
Product overview
Parallel Technologies is a unified communications solutions provider offering a comprehensive portfolio of on-premises, cloud, and hybrid communication services. The core product portfolio centers on Mitel's MiVoice Business unified communications platform and MiContact Center Business customer engagement solution, supplemented by the company's proprietary Elevate cloud platform with AI-powered features including Agent Assist, Sentiment Analysis, Digital Teammates, and AI Assistant. Additional services include VoIP solutions, video conferencing, contact center implementations, SD-WAN, security, networking, structured cabling, and 24/7/365 support. The company serves diverse industries including healthcare, financial services (banks and credit unions), education, government, manufacturing, and hospitality through strategic partnerships with Mitel, Zoom, RingCentral, Intermedia, and other technology providers. The combined entity following recent mergers (BSB Communications in 2025 and CRI in 2026) represents one of the largest UC and CX implementation companies in the U.S.
Differentiator
Problem solved
Functional benefit
Brands
- Elevate: Cloud communications platform offering unified communications, VoIP, contact center solutions, and AI-powered features as a cloud-based service.
Products and services
- MiVoice Business Unified communications platform providing desk phones and soft phone options for staff working in main office, branches, contact center, or remote locations. Supports hybrid and remote work, collaboration, and member/customer services.
- MiContact Center Business Complete customer engagement solution with intuitive interface for contact center operations. Includes metrics tracking, business intelligence, analytics, workforce management, and personalized AI chatbot experiences.
- Elevate Cloud Communications Platform Parallel's proprietary cloud-based unified communications and contact center solution. Includes AI-powered features such as Agent Assist, Digital Teammates, Sentiment Analysis, Interaction Summary, AI Assistant, and Archiving. Available as hosted/VoIP and cloud services.
- VoIP Solutions Premise-based, hosted, and hybrid VoIP solutions for businesses of all sizes with quick deployment and minimal downtime.
- Cloud Contact Center Cloud-based contact center solution offering omnichannel customer support, superior service, and full visibility into agent performance.
- Mitel Contact Center (On-Premises) On-premises contact center solution with all-in-one customer engagement capabilities, metrics, business intelligence, and analytics features.
- Ancillary Services Comprehensive services including SD-WAN, security, networking, structured cabling, overhead paging, and Carrier Services to deploy and maximize communication technology.
- Support Services 24/7/365 support services ensuring communication systems operate at peak performance with ongoing software assurance and annual upgrades.
- Unified Communications Solutions Integrated communication solutions combining VoIP telephony, instant messaging, video conferencing, mobility, presence, and collaboration in one seamless business environment.
- Carrier Services Partnership with telecommunications providers offering voice, data, and network solutions from best-in-class carriers.
- WAN Networks Wide area network services connecting multiple locations using state-of-the-art private WAN technology.
- Structured Cabling Design, installation, and maintenance of structured cabling solutions supporting voice, data, and video connectivity.
- Network Audits Analysis services to identify cost-saving opportunities in monthly carrier bills through comprehensive network assessment.
- Video Conferencing HD Video over IP web conferencing connecting multiple locations with two-way voice and video for cost-efficient and secure meetings.
Quantifiable outcome
- 99.4% Customer Satisfaction Rating
- +2 more outcomes
Companies that use Parallel Technologies
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles4 records
Parallel Technologies technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability7 records
Feature5 records
Parallel Technologies partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered flagship, core and minor.
- Communications Resources, Inc. (CRI)flagshipStrategic merger creating Mitel's largest partner in the United States. CRI operates as a division of Parallel Technologies with President Alan Burdine continuing to lead the CRI division. Combined entity represents one of the largest UC and CX implementation companies in the U.S.
- BSB CommunicationscoreStrategic partnership making Parallel Technologies Mitel's second-largest partner in the US. BSB operates as a division of Parallel Technologies with Peter Johnson becoming President of Parallel. Founded in 1984, BSB brings extensive MiVoice Business expertise.
- Perigee Business TechnologiescorePerigee merged with Parallel Technologies in 2022, bringing Northeast Ohio presence and 30+ years of telecom experience. Founder Stephen Sava serves as Consultant/Sales Engineer post-merger.
- MetTelminorStrategic partnership for Telecom Expense Management (TEM) solution. MetTel has agreements with major wireless carriers including Verizon, AT&T and Sprint. Enables mobile device management and invoice auditing services.
- MitelflagshipMitel's largest partner in the United States. Offers premise-based, hybrid and cloud unified communications and contact center solutions. Partnership enables offering of MiVoice Business, MiContact Center, and Mitel Revolution products.
- ZoomcorePlatinum partner status with Zoom. CRI division brings proven expertise as a premier Zoom partner with Gold partner status, expanding cloud communications capabilities.
- IntermediacorePlatinum partner status with Intermedia. Partnership provides access to Intermedia's private-labeled UCaaS/CCaaS solutions as BSB Elevate.
- RingCentralcoreStrategic partner with CRI holding Gold partner status. Partnership expands offerings in cloud communications and contact center solutions.
- SangomacoreDiamond partner status. Provides VoIP and unified communications technology solutions.
Scale indicators10 records
Recent moves6 records
Expansion highlights7 records
Parallel Technologies competitors and assessment
Company assessmentDirect peers
- Vonage: Cloud communications platform (UCaaS/CCaaS) now part of Ericsson; competes directly with Parallel's cloud UC and contact center services for enterprise customers.
- RingCentral: Cloud-native UCaaS/CCaaS provider; Parallel is a Gold/strategic partner but RingCentral increasingly sells direct to enterprises. Directly competes for the same mid-market and enterprise communications budgets Parallel serves.
- Five9: Cloud contact center vendor competing head-to-head with Parallel's Mitel Contact Center and cloud contact center solutions for enterprise customer experience deployments.
- ConvergeOne: Large US systems integrator for unified communications, contact center, and collaboration; closely comparable business model as a multi-vendor UC SI and Mitel partner competing for similar enterprise RFPs.
- Genesys: Major CCaaS platform serving large enterprises; competes with Parallel's contact center business for healthcare, financial services, and other regulated vertical RFPs.
- Nextiva: Cloud UCaaS provider targeting SMB and mid-market customers with bundled voice, collaboration, and contact center; overlaps with Parallel's hosted/cloud Elevate offering.
- 8x8: Cloud UCaaS and CCaaS platform competing for the same mid-market and enterprise customers Parallel serves. Overlaps with Parallel's cloud contact center and unified communications offerings.
Broad incumbents
- Zoom: Platinum partner of Parallel's CRI division, but also a direct competitor in cloud communications with Zoom Phone and Zoom Contact Center targeting the same customers.
- Mitel Networks: Primary technology vendor and partner of Parallel Technologies; provides the MiVoice Business and MiContact Center platforms that anchor Parallel's premise-based offerings. Comparable as the underlying platform vendor whose roadmap and installed base directly shape Parallel's economics.
- Cisco (Webex): Broad incumbent in UCaaS/CCaaS via Webex and BroadWorks; competes with Parallel's on-premise and cloud communications portfolio for large enterprise deals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Parallel Technologies social profiles
Digital presenceParallel Technologies compliance and trust
Trust signalCompliance3 records
Parallel Technologies financial estimates
Financial estimateRevenue estimate
Valuation estimate
Parallel Technologies leadership team
Management profileNumber of profiles
Profiles6 records
Parallel Technologies subsidiaries and ownership
Company hierarchySubsidiaries3 records
Parallel Technologies funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Parallel Technologies M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Parallel Technologies
What does Parallel Technologies do?
Parallel Technologies sells, deploys, and supports unified communications and contact center solutions for businesses, anchored on Mitel's MiVoice Business and MiContact Center platforms and its own Elevate cloud communications platform with AI-powered features. Offerings span on-premise, cloud, and hybrid deployment, complemented by VoIP, video conferencing, SD-WAN, structured cabling, and 24/7/365 support services delivered to enterprise and mid-market customers across healthcare, financial services, education, government, manufacturing, and professional services.
Is Parallel Technologies a public or private company?
Parallel Technologies is a private company. It is classified as management employee owned and is currently operating.
When was Parallel Technologies founded?
Parallel Technologies was founded in 1983. It employs 51 to 100 people.
Where is Parallel Technologies based?
Parallel Technologies is headquartered in Dublin, United States, in the North America region.
How does Parallel Technologies make money?
Four revenue lines are on record. Unified Communications Solutions are the primary driver. The others are on-Premise Hardware and Software, professional Services and hosted/Cloud Services.
Who are Parallel Technologies's main competitors?
Direct peers on record are Vonage, RingCentral, Five9, ConvergeOne, Genesys, Nextiva and 8x8. Broad incumbents are Zoom, Mitel Networks and Cisco (Webex).
Does Parallel Technologies have an API?
No public API is recorded for Parallel Technologies.
What industry is Parallel Technologies in?
Parallel Technologies's product category is Unified Communications Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 517111 and its SIC code is 7385.