TriageNow

What TriageNow does

TriageNow is a privately held U.S. company founded in 2012 and headquartered in Chandler, operating a 24/7 telephonic nurse triage call center that delivers time-of-injury clinical assessment for workplace injuries. Its core product directs injured workers to the appropriate level of care, with the company claiming clients can reduce workers compensation claims by 40% or more. The service is built on proprietary telephonic triage protocols, a registered nurse staffing model, and infrastructure certified to SOC 2 Type 2 since 2021. Beyond the core triage product, TriageNow offers Video Doctor Services (launched January 2022) that integrate telemedicine partner consultations into the triage workflow for rural workers and simple prescription needs, plus private label and co-branded deployment options — a dual-model offering the company states is unmatched in the nurse triage market. Additional revenue comes from software licensing and partnerships with video doctor providers for telemedicine integration.

The company's revenue mechanics blend per-incident or subscription service fees for nurse triage with licensing and royalty income from private label deployments and software licenses. Its go-to-market is enterprise field sales targeting two primary buyer groups: insurance carriers and Third Party Administrators (TPAs) managing workers compensation claims as the lead segment, and self-insured employers seeking direct control over injury triage outcomes. Marketing is anchored on website content (downloadable brochures, blog, client portal) and direct email outreach, with [email protected] and David Schenck ([email protected]) listed as primary contacts. Distribution combines direct enterprise sales with an OEM/embedded channel through white-label and co-branded partnerships; all disclosed operations appear domestic, with no international geographies noted.

The company is small (11-50 employees) and privately held, with no disclosed funding rounds, parent company, or institutional investors. It operates as a niche, vertically specialized provider in the workers compensation value chain, competing on clinical outcomes, security compliance, and deployment flexibility rather than scale or breadth.

Name

TriageNow

Legal name

TriageNow

Website

https://triagenow.net

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

TriageNow is a privately held, 24/7 telephonic nurse triage call center serving U.S. insurance carriers, third-party administrators, and self-insured employers with workplace-injury triage, integrated video doctor telemedicine, private label and co-branded deployment options, and software licensing.

Ownership category

akta.pro rank

Product category

Workers' Compensation Nurse Triage Services

NAICS

Telephone Call Centers (56142), Ambulatory Health Care Services (621)

akta.pro industry

PRIMARYHLALAJAC

Nurse Triage & Clinical Call-Center Teletriage Platforms

Healthcare & Life Sciences/Telehealth Platforms/Urgent Care & On-Demand Triage Telehealth Platforms

SECONDARYHLALACAB

24/7 Nurse Line, Symptom Checker & Triage (Payer-Sponsored)

Healthcare & Life Sciences/Telehealth Platforms/Payer-Sponsored Virtual Care Platforms

SECONDARYHLALAKAH

Clinical Triage, Care Navigation & Routing Engines

Healthcare & Life Sciences/Telehealth Platforms/Telehealth Infrastructure & Enablement Platforms (video, scheduling, EHR integration)

Keywords

• Nurse triage services
• Workers compensation triage
• Telephonic nurse triage
• Occupational injury hotline
• Workplace injury triage

Headquarters

HQ city

Gilbert

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Nurse Triage Services: Per-incident or subscription-based telephonic nurse triage services for employers and insurance companies, providing clinical assessment for workplace injuries.
2. Software Licensing: Licensing of triage technology and platform to partners for custom deployments.
3. Private Label Solutions: Co-branded or fully rebranded nurse triage solutions sold to insurance carriers and TPAs.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

TriageNow operates a 24/7 telephonic nurse triage call center that assesses workplace injuries and directs injured employees to the appropriate level of care (self-care, urgent care, or emergency room) for insurance carriers, third-party administrators (TPAs), and self-insured employers. The company complements its core triage service with integrated video doctor telemedicine, private-label/co-branded deployments, and software licensing to partners that want to offer nurse triage under their own brand.

Product overview

TriageNow offers a suite of Workers Compensation Nurse Triage services built around its core telephonic triage platform. The main offering is the Nurse Triage service, which provides 24/7 access to registered nurses who assess workplace injuries and direct employees to appropriate care levels. Additional modules include Video Doctor Services (telemedicine integration for remote doctor consultations), Private Label & Co-Branding Solutions (for organizations wanting to rebrand the service), Software Licensing, and specialized services for Insurance Companies/TPAs. The company positions itself as technology-first, with new technology solutions in development.

Differentiator

Problem solved

Functional benefit

Products and services

• Workers Compensation Nurse Triage

Quantifiable outcome

• Reduce workers compensation claims by 40% or more

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Video Doctor Service ProviderssupportingTechnology or IntegrationTriageNow has established working relationships with several companies that offer video doctor services. These partnerships enable integration of telemedicine capabilities into the triage workflow, allowing for prescription issuance and specialist consultation when appropriate, particularly beneficial for rural workforces or when simple prescriptions are needed.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• Genex Services: Genex Services is a managed care provider specializing in workers compensation case management, nurse triage, and clinical services for insurance carriers and employers. It is a direct competitor in telephonic triage and care navigation for occupational injuries.
• Axiom Medical: Axiom Medical provides occupational health services including nurse triage, telephonic case management, and workplace injury management for employers. It is a comparable specialist in workers comp injury triage, similar in scale and customer base to TriageNow.
• EK Health Services: EK Health provides nurse case management, utilization review, and telephonic triage services to workers compensation insurers and employers. It is a directly comparable specialized competitor in the nurse triage vertical.
• Broadspire (Crawford & Company): Broadspire is a third-party administrator offering workers compensation claims management and medical management services, including telephonic nurse triage. It competes with TriageNow for the same insurance carrier and self-insured employer contracts.
• MedRisk: MedRisk specializes in physical medicine and workers compensation managed care, with adjacent triage and care routing services for occupational injuries. It competes for the same payer and employer customers that TriageNow targets.
• One Call (formerly One Call Care Management): One Call provides specialty services to the workers compensation industry, including nurse triage and care coordination, and serves insurance carriers and employers. The company competes in the same workers comp triage and care routing space as TriageNow.
• CorVel Corporation: CorVel is a national provider of workers compensation managed care services including telephonic nurse triage, claims management, and utilization review. It is the most directly comparable peer, offering overlapping nurse triage capabilities to the same employer, insurance, and TPA buyer base.

Broad incumbents

• Sedgwick: Sedgwick is a large global provider of claims management and loss adjusting services, including workers compensation managed care and clinical triage. As a much larger incumbent, it competes on enterprise scope rather than specialized triage, but addresses the same buyer needs.
• Concentra: Concentra is a large occupational health provider offering urgent care, injury care, and employer health services including triage and injury management. It is a broader incumbent competing in adjacent occupational health services rather than specialized telephonic triage.

Emerging players

• HealthCheck360: HealthCheck360 is an employee wellness and occupational health services provider offering nurse line and triage capabilities to employers. It is an emerging player with partial overlap in the employer-focused nurse triage space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/triagenow
• LinkedInlinkedin.com/company/triagenow

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TriageNow