North East Water

What North East Water does

North East Water (legally North East Region Water Corporation) is a Victorian government statutory corporation established under the Water Act 1989 to provide water and sewerage services across north-east Victoria. Headquartered in Wodonga, the corporation serves approximately 120,000 people across 39 towns in a 20,000 square kilometre service area, operated through 21 water treatment facilities and 22 wastewater treatment plants with a workforce of over 200 full-time equivalent staff across eight regional centres. As the legislated monopoly provider for its region, it is regulated by the Essential Services Commission (ESC) on pricing and overseen by the Department of Energy, Environment and Climate Action (DEECA).

The corporation's core products are treated drinking water supply and wastewater collection and treatment, delivered through owned and operated infrastructure including regulated dams and weirs. Supporting offerings include trade waste services for industrial and commercial customers across four charge categories, recycled water for agricultural irrigation, recycled water for farmland, and water restriction management under a four-stage restriction framework. Technology consists of conventional treatment processes (coagulation, flocculation, clarification, filtration, chlorine or UV disinfection, fluoridation) and a recent $30 million Wodonga wastewater plant upgrade adding biogas capture and renewable energy generation to support a carbon-neutral pledge by 2050. Customer-facing technology is limited to an online account management portal, e-bills, and standard third-party platforms (Google Analytics, FormStack, eNotices).

Revenue is generated through fixed daily service charges (billed quarterly, tiered by meter size and town), volumetric water usage charges ($3.0892/kL standard, $1.2706/kL for major customers, $2.3458/kL non-potable), fixed sewerage service charges varying by town, trade waste charges based on contaminant load, and one-time connection and developer contributions. The customer base is approximately 90% residential and 10% commercial/industrial. Pricing is set through ESC price determinations, the most recent covering 2026-2031. Strategic direction is shaped by a five-year regulatory cycle, capital investment in treatment infrastructure, growing community engagement programs, and emerging partnerships in First Nations cultural water delivery.

Name

North East Water

Legal name

North East Region Water Corporation

Website

https://newater.com.au

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

101–250 employees

Short description

North East Water is a Victorian government statutory corporation that provides treated drinking water, sewerage, trade waste, and recycled water services to approximately 120,000 people across 39 towns in north-east Victoria through 21 water treatment plants and 22 wastewater treatment plants.

Ownership category

akta.pro rank

Product category

Water and Sewerage Utility Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (22132), Utilities (22)

SIC

Water Supply (4941), Electric, Gas & Sanitary Services (4900), Sanitary Services (4950)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

Keywords

• Water utility services
• Wastewater treatment services
• Recycled water supply
• Trade waste management
• Sewerage services

Headquarters

HQ city

Wodonga

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Water Service Charges: Fixed daily charges billed quarterly to property owners for water supply infrastructure access, calculated based on meter size connection (20mm to 300mm). Different pricing zones apply across service areas.
2. Water Usage Charges: Volumetric charges per kilolitre of water delivered, measured by water meters and billed quarterly. Standard rate of $3.0892 per kL for all water usage, $1.2706 for major customers, $2.3458 for non-potable water.
3. Sewerage Service Charges: Fixed daily sewer service charges billed quarterly to property owners, with different rates for different towns based on service area classification.
4. Trade Waste Charges: Charges for industrial and commercial customers for trade waste disposal, including Category 1 (per kg rates for volume, COD, suspended solids, nitrogen, phosphorus) and Category 2-4 commercial trade waste fixed charges.
5. Connection and Miscellaneous Fees: One-time fees for new connections (water and wastewater), meter connections, tapping fees, fire service charges, and miscellaneous services such as special meter readings and information statements.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

North East Water supplies treated drinking water, sewerage and wastewater treatment, trade waste management, and recycled water for agricultural irrigation across 39 towns in north-east Victoria. The corporation operates 21 water treatment facilities and 22 wastewater treatment plants, serving approximately 120,000 people over a 20,000 square kilometre service area. Supporting services include online account management, developer and plumber connections, and financial assistance programs.

Product overview

North East Water is a statutory corporation under the Water Act 1989 providing water, sewerage, trade waste, and recycled water services across north-east Victoria. The company operates 21 water treatment facilities and 22 wastewater treatment plants serving over 120,000 people in 39 towns across a 20,000 square kilometre service area. Its core product portfolio centers on water supply (treated drinking water delivery), sewerage (wastewater collection and treatment), trade waste services (industrial/commercial), and recycled water for agricultural irrigation. Supporting services include e-bills and online account management, developer and plumber services, education programs, financial assistance, water restriction management, and community programs such as the biennial First Nations Art Prize. The company also undertakes major infrastructure projects including treatment plant upgrades and new water infrastructure development. Operations are overseen by the Department of Energy, Environment and Climate Action (DEECA) and regulated by the Essential Services Commission (ESC).

Differentiator

Problem solved

Functional benefit

Products and services

• Water Supply Services
• Sewerage and Sewage Treatment Services
• Trade Waste Services
• Recycled Water Services
• Farm Water Services
• Developer and Plumber Services
• Water Restriction Management

Quantifiable outcome

• 120,000 people served across 39 localities
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core.

• Murray ArtscoreStrategic or Co-development Partner · 1 January 2017Partnership for the biennial North East Water First Nations Art Prize. Murray Arts is the peak body and support agency for arts and cultural development within the Murray NSW & North East Victoria region, operating Burraja Gallery since July 2016.
• Burraja GallerycoreStrategic or Co-development Partner · 1 January 2017Co-host of the biennial First Nations Art Prize events since 2017, including events in 2018, 2019, 2021, 2023, and 2025. Burraja Gallery is the region's only dedicated local Aboriginal art gallery.
• North East Catchment Management AuthoritycoreStrategic or Co-development Partner · 1 January 2017Partner in the First Nations Art Prize events, supporting the celebration of local First Nations artists and cultural connection to water.
• Duduroa Dhargal Aboriginal CorporationcoreStrategic or Co-development PartnerPartnered for delivery of 200 megalitres of cultural water at Ryans Lagoon, demonstrating commitment to First Nations water rights and cultural water management.
• NECMA (North East Catchment Management Authority)coreStrategic or Co-development PartnerPartner in cultural water delivery at Ryans Lagoon and supporter of the biennial First Nations Art Prize events.
• Victorian Environmental Water HoldercoreStrategic or Co-development PartnerPartner in the delivery of 200 megalitres of cultural water at Ryans Lagoon, supporting environmental and cultural water outcomes.
• Taungurung Land & Waters CouncilcoreStrategic or Co-development PartnerEngaged in discussions about implications of agreements under the Traditional Owner Settlement Act 2010 (Vic), with follow-up workshops conducted on water-related matters.

Scale indicators8 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• South East Water (Melbourne): Victorian government water and sewerage utility serving approximately 1.9 million customers in Melbourne's south-east. Same regulatory framework and operating model as North East Water, providing water, wastewater, and recycled water services.
• Barwon Water: Victorian regional water corporation serving approximately 320,000 customers in south-west Victoria. Larger regional peer with similar statutory structure, water and wastewater service offerings.
• Central Highlands Water: Victorian regional water corporation serving approximately 160,000 customers across the central highlands region. Comparable regional water utility with similar customer scale and regulatory framework.
• Coliban Water: Victorian regional water corporation serving approximately 140,000 customers across northern Victoria. Closest peer in scale and regional service model to North East Water, operating under the same Water Act 1989 framework.
• Yarra Valley Water: Victorian government-owned water utility serving approximately 2 million people in the eastern and northern suburbs of Melbourne. Comparable statutory corporation structure under the Water Act 1989 with regulated pricing by ESC, providing water, sewerage, and recycled water services.
• Greater Western Water: Victorian government-owned water corporation formed from the merger of Western Water and City West Water, serving Melbourne's western suburbs. Direct comparable in regulatory structure, service offerings, and customer base.
• Lower Murray Water: Victorian regional urban and rural water corporation serving the north-west of the state. Comparable regional statutory corporation with similar agricultural irrigation focus and recycled water operations.
• Goulburn Valley Water: Victorian regional water authority serving approximately 130,000 customers across the Goulburn Valley region. Comparable regional utility with similar customer base size, treatment infrastructure footprint, and agricultural water services.

Broad incumbents

• Sydney Water: New South Wales state-owned water utility serving the greater Sydney region. Much larger scale water and wastewater operator with comparable statutory corporation model and regulated pricing framework, providing broader market context.

Regional players

• Westernport Water: Smaller Victorian regional water corporation serving the Westernport region including Phillip Island. Comparable statutory water corporation structure with water and wastewater services, though significantly smaller customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NorthEastWater
• Facebookfacebook.com/NorthEastWater
• LinkedIninstagram.com/northeastwater
• Instagraminstagram.com/northeastwater

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North East Water