Govern de les Illes Balears

What Govern de les Illes Balears does

Govern de les Illes Balears (GOIB) is the regional executive government of the Balearic Islands, an autonomous community of Spain established by the 1983 Statute of Autonomy. Headquartered at C. de la Llotja, 3 in Palma, the administration delivers public services to approximately 1.2 million residents and the regional business community across health, employment, housing, education, social services, consumer protection, environment, taxation, and transportation. Operational leadership rests with President Margalida Prohens.

GOIB operates a multi-platform digital government ecosystem anchored on the Seu Electrònica (electronic headquarters) for online administrative procedures, the Carpeta Ciutadana for personal document and procedure management, the App de cita prèvia mobile application (developed by Fundació Bit) for cross-agency appointment scheduling, the Cercador de legislació autonòmica housing the consolidated regional legal archive since 1983, the BOIB official gazette, the Portal de Transparència, the Contractació Pública procurement portal, and a Sistema intern d'informació whistleblower channel built on GlobaLeaks. Digital identity is supported via Cl@ve, digital certificate, and DNI electrònic, with SIR interoperability linking the regional administration to the Spanish central government and municipal entities. Service delivery is executed through a portfolio of wholly-owned operating agencies: IBSALUT (health), SOIB (employment), IBAVI (housing), GSAIB (health management), Direcció General de Consum, Direcció General de Funció Pública, Fundació Bit (digital innovation), and the Agència Balear de Digitalització, Ciberseguretat i Telecomunicacions.

As a public administration entity, GOIB does not generate commercial revenue. Operations are funded through Spanish national fiscal allocations, regional taxes collected via the Agència Tributària de les Illes Balears, and European programs including Next Generation EU. The organization's gto-market is non-commercial: services are universally accessible to citizens and businesses within the Balearic Islands, distributed through the institutional website (caib.es), social media channels, the 012 telephone hotline, physical registry offices, mobile applications, and inter-administrative interoperability networks.

Name

Govern de les Illes Balears

Legal name

Govern de les Illes Balears

Website

https://caib.es

Company type

Public

Founded year

1983

Operating status

Operating

Headcount range

251–500 employees

Short description

Govern de les Illes Balears is the regional government of Spain's Balearic Islands, providing public administration services in health, employment, housing, education, and social welfare to citizens and businesses through an integrated e-government digital platform.

Ownership category

akta.pro rank

Product category

Government Public Administration

NAICS

Public Administration (92), Other General Government Support (92119)

SIC

Services-Management Services (8741)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

akta.pro secondary industries

State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI), Local Public Health & Human Services Administration (BPAIACAK), Housing Benefits & Rent Subsidy Administration (BPAIAKAG)

Keywords

• Public administration services
• E-government portal
• Citizen digital services
• Electronic headquarters
• Public procurement portal

Headquarters

HQ city

Illas

HQ country

Spain

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels5 records

Marketing channels5 records

Core offering

Govern de les Illes Balears is the executive government of the autonomous community of the Balearic Islands, delivering public administration services to citizens, businesses and other public entities. It operates a multi-channel digital services ecosystem including the Seu Electrònica electronic headquarters, the Carpeta Ciutadana citizen folder, the App de cita prèvia mobile appointment application, the BOIB official gazette, the transparency and public procurement portals, and the Cercador de legislació autonòmica normative database. Service delivery is supported by wholly owned autonomous agencies covering healthcare (IBSALUT), employment (SOIB), housing (IBAVI), digitalization and cybersecurity (Agència Balear de Digitalització), and tax administration (Agència Tributària).

Product overview

Govern de les Illes Balears operates a multi-platform digital government ecosystem consisting of the main citizen portal (Portal web del Govern), a mobile prior-appointment booking application (App de cita prèvia, developed by Fundació Bit), electronic administrative services (Seu Electrònica, Carpeta Ciutadana), a legal normative database (Cercador de legislació autonòmica), a whistleblowing system (Sistema intern d'informació built on GlobaLeaks), the official gazette (BOIB), a transparency portal, a public procurement portal, and a complaints/suggestions system. The ecosystem also includes the Balearic Digitalization, Cybersecurity and Telecommunications Agency (Agència Balear de Digitalització, Ciberseguretat i Telecomunicacions). These digital services are governed by foundational legislation including Llei 3/2003 on the legal regime of the administration and Decret 113/2010 on electronic access to public services.

Differentiator

Problem solved

Functional benefit

Brands

• App Cita Previa GOIB: Mobile application for scheduling appointments with government services including IBSALUT, SOIB, IBAVI, Direcció General de Consum, Serveis Socials, and registry offices

Products and services

• Portal web del Govern de les Illes Balears (caib.es/webgoib) Main citizen-facing government portal providing access to public services, administrative procedures, themed topic pages (health, education, housing, economy, environment) and online administrative assistance for residents and businesses of the Balearic Islands.
• App de cita prèvia del Govern de les Illes Balears Mobile application developed by Fundació Bit that allows citizens to book prior appointments for government services including IBSALUT (health), SOIB (employment), IBAVI (housing), Direcció General de Consum (consumer affairs) and Social Services. Available on Android (Google Play) and iOS (App Store).
• Seu Electrònica de l'Administració de la CAIB Electronic headquarters providing digital access to administrative procedures, electronic identification, electronic signatures and official electronic communications for citizens, businesses and other public administrations.
• Carpeta Ciutadana Citizen folder service enabling individuals to access and manage their submitted documentation and administrative procedures with the government.
• BOIB (Butlletí Oficial de les Illes Balears) Official Gazette of the Balearic Islands providing publication of all regional legislation, decrees, orders and official announcements.
• Portal de Transparència Transparency portal providing public access to government information, institutional structure and governance data as required by transparency legislation.
• Contractació Pública Public procurement portal providing access to government contracts, tender procedures and contractor registration.
• Sistema de Queixes i Suggeriments Complaints and suggestions system allowing citizens to express dissatisfaction with public service delivery, propose improvements or submit acknowledgments, regulated by Decree 82/2009.
• Cercador de legislació autonòmica (Autonomous Legislation Search) Legal database and normative search tool providing access to all laws, decrees and legislative texts of the Balearic Islands Autonomous Community from 1983 to present, including consolidated texts and legal analysis.
• Sistema intern d'informació (Internal Reporting/Whistleblowing System) Internal information system of the Administration of the Autonomous Community of the Balearic Islands and its autonomous bodies, built on the GlobaLeaks platform, enabling reporting of actions or omissions constituting criminal or serious administrative offenses or EU law infringements.

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Ten partnerships are on record, tiered core.

• Ajuntament de PalmacoreOthersMunicipal government of Palma - GOIB signed a protocol with Palma City Council to promote regeneration and renewal of the Son Gotleu neighborhood. Joint initiatives include public infrastructure and urban development projects.
• Consells InsularscoreOthersIsland councils (Mallorca, Menorca, Eivissa, Formentera) - decentralized administration entities working with GOIB on regional governance and service delivery across the Balearic Islands.
• Fundació BitcoreTechnology or IntegrationDigital technology foundation that developed the cita prèvia (appointment scheduling) mobile application for GOIB services. Responsible for digital innovation in public administration.
• Agència Tributària de les Illes BalearscoreOthersBalearic Tax Agency - autonomous body responsible for tax collection and management, with electronic notification and communication systems integrated with GOIB.
• European Union / Next Generation EUcoreOthersEuropean funding programs supporting recovery, transformation, and resilience projects in the Balearic Islands. GOIB manages the allocation of Next Generation EU funds for regional projects.
• Agència Balear de Digitalització, Ciberseguretat i TelecomunicacionscoreTechnology or IntegrationBalearic Agency for Digitalization, Cybersecurity and Telecommunications - develops digital public services, manages the cita prèvia app, and coordinates digital transformation initiatives. Located at Velòdrom Illes Balears.
• IBSALUTcoreOthersServei de Salut de les Illes Balears - public health service integrated with GOIB's cita prèvia app for appointment scheduling with primary care, family medicine, and nursing services.
• SOIBcoreOthersServei d'Ocupació de les Illes Balears - public employment service offering job seeking appointments, training, and group orientation through GOIB digital channels.
• IBAVIcoreOthersInstitut Balear de l'Habitatge - public housing institute providing rental and sales services, housing assistance, and social housing programs through GOIB's cita prèvia system.
• Administración General del EstadocoreOthersSpanish central government - interoperability agreements for electronic registration allowing citizens to present documents to any administration through shared SIR network.

Recent moves6 records

Expansion highlights5 records

Direct peers

• Generalitat de Catalunya: Autonomous community government of Catalonia, operating an equivalent e-government platform (gencat.cat, e-TRAM, Carpeta Ciutadana, Gencat Apps) and a similar portfolio of public service agencies. Comparable in scope, digital maturity trajectory, and citizen-service delivery model.
• Junta de Andalucía: Autonomous community government of Andalusia offering citizen electronic services (Ventana Electrónica, Carpeta Ciudadana), public procurement portals, and transparency infrastructure. Highly comparable in scale, multi-agency structure, and digital-service delivery approach.
• Generalitat Valenciana: Autonomous community government of Valencia operating the GVANet / Seu Electrònica platform, Carpeta Ciutadana, and unified citizen-services portal. Directly comparable in regional e-government architecture and bilingual service delivery (Spanish/Valencian).
• Comunidad de Madrid: Autonomous community government of Madrid with a mature digital services platform (Sede Electrónica, Carpeta del Ciudadano, app Comunidad de Madrid). Comparable in citizen-services breadth and multi-agency operational structure.
• Xunta de Galicia: Autonomous community government of Galicia operating a Sede Electrónica, citizen folder, and unified mobile app covering health, housing, employment, and social services. Comparable in regional digital-government maturity and bilingual service delivery (Spanish/Galician).
• Gobierno de Canarias: Autonomous community government of the Canary Islands offering an analogous Sede Electrónica, citizen folder, and appointment-booking app (miCita previa). Strongly comparable given shared island geography, tourism-dependent economy, and similar digital services portfolio.
• Gobierno Vasco: Autonomous community government of the Basque Country with a recognized digital-government platform (Sede Electrónica, Carpeta de Salud/Personal, multiple mobile apps). Comparable in advanced e-government maturity and multi-agency service integration.
• Junta de Castilla y León: Autonomous community government of Castilla y León operating a Sede Electrónica, citizen folder, and unified public service portals. Comparable in scope of digital services and multi-agency operational structure.
• Gobierno de Aragón: Autonomous community government of Aragón providing citizen e-services via Sede Electrónica and unified digital portals across health, employment, housing, and social services. Comparable regional e-government delivery model.
• Gobierno de Navarra: Autonomous community government of Navarra operating an electronic headquarters, citizen folder, and unified digital services portal. Comparable in compact regional structure and integrated digital service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/goib
• YouTubeyoutube.com/user/CanalIllesBalears
• Facebookfacebook.com/GovernIllesBalears
• Instagraminstagram.com/goib
• LinkedInlinkedin.com/company/govern-de-les-illes-balears

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Govern de les Illes Balears