Primary Care IT
Primary Care IT builds subscription-based optimisation templates, protocol tools and analytics for English GP practices and Primary Care Networks using EMIS Web or TPP SystmOne, covering QOF, CQC, PCN DES and patient recall workflows.
- Company typePrivate
- Founded2013
- HeadquartersLong Stratton, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Primary Care IT does
Primary Care IT Ltd is a privately held UK software vendor headquartered in Norwich, England, that builds optimisation, template and analytics tools for the two dominant primary care clinical systems used by English GP practices: EMIS Web and TPP SystmOne. Its product suite comprises parallel EMIS and SystmOne lines including the PCIT Toolset, CQC Navigator, PCN DES Toolset, GP Contract Pro, OneResults, OneMonitoring, OneRecall, Localisation, Pre-Triage Process and Referral Tree, together with a standalone OneAnalytics platform that surfaces dashboards for national contracts (QOF, Network Contract DES), local enhanced services and clinical risk monitoring across practices, PCNs, places and ICBs. A 2025 product launch introduced QRISK3 cardiovascular risk calculation embedded directly inside EMIS Web for eligible customers.
The company monetises primarily via tiered annual subscriptions — Essentials, Advanced and Premium for the EMIS line, a consolidated Advanced tier for SystmOne, and National/Local/Combined tiers for OneAnalytics — supplemented by standalone products (e.g. CQC Navigator, Pre-Triage) and webinar training. Distribution is direct through the primarycareit.co.uk website and a customer portal, supported by content marketing, a weekly hints-and-tips newsletter, regular webinars, and a co-marketing relationship with Red Whale GP Update. Customers are GP practices, Primary Care Networks and ARRS multi-disciplinary staff in England; the company holds ISO 27001, Cyber Essentials Plus, DCB0129 and NHS DSP Toolkit certifications that are prerequisites for selling health-IT tools into English primary care.
Primary Care IT firmographics
Firmographics- Name
- Primary Care IT
- Legal name
- Primary Care IT Ltd
- Website
- https://primarycareit.co.uk
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Primary Care IT builds subscription-based optimisation templates, protocol tools and analytics for English GP practices and Primary Care Networks using EMIS Web or TPP SystmOne, covering QOF, CQC, PCN DES and patient recall workflows.
- Ownership category
- akta.pro rank
Primary Care IT industry classification
Industry- Product category
- Primary Care Clinical Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Order Sets, Care Plans & Clinical Pathways (CPOE-integrated) (HLACAGAC)
- akta.pro secondary industries
- Diagnostic & Triage Decision Support (HLACAGAA), Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ), Quality Measurement, Reporting & Benchmarking (HEDIS/Stars/CQM) (HLACAHAC)
Keywords
Where Primary Care IT is headquartered
LocationHeadquarters
- HQ city
- Long Stratton
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Primary Care IT business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- EMIS Subscriptions: Tiered subscription model for EMIS Web tools including Essentials, Advanced, and Premium tiers with varying feature sets.
- SystmOne Subscriptions: Subscription model for SystmOne optimization tools available at Advanced level with all tools included.
- OneAnalytics Subscriptions: Analytics platform available as National, Local, or Combined subscriptions, only with Advanced or Premium subscriptions.
- Standalone Products: Individual products available for standalone purchase including CQC Navigator and Pre-Triage Process.
- Webinar Training: Training sessions and webinars provided as part of subscription or for additional learning.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | EMIS Essentials subscription includes core toolsets for practice needs |
| Subscription | Annual | EMIS Advanced subscription adds localization and enhanced monitoring tools |
| Subscription | Annual | EMIS Premium subscription provides complete tool access |
| Subscription | Annual | OneResults & OneMonitoring standalone option |
| Subscription | Annual | SystmOne Advanced subscription with all tools included |
| Subscription | Annual | OneAnalytics National subscription for national contracts |
| Subscription | Annual | OneAnalytics Local subscription for local enhanced services |
| Subscription | Annual | OneAnalytics Combined subscription |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Primary Care IT product offering
Product offeringCore offering
Primary Care IT develops and sells subscription-based software optimization tools and clinical templates for the two foundation clinical systems used by GP practices in England, EMIS Web and TPP SystmOne. The product portfolio includes the PCIT Toolset (with OneTemplate, OneCalculator, OneLauncher, OneRemote), plus standalone modules for CQC compliance (CQC Navigator), PCN DES compliance, GP Contract Pro, blood test monitoring (OneResults), monitoring consolidation (OneMonitoring), patient recall (OneRecall), Localisation, Pre-Triage Process, Referral Tree, and the OneAnalytics dashboard platform.
Product overview
Primary Care IT offers a comprehensive suite of primary healthcare software solutions that optimise clinical systems (EMIS Web and TPP SystmOne) to enhance care and streamline processes. The product portfolio is structured around two parallel product lines (EMIS and SystmOne), each comprising the PCIT Toolset as the core platform with integrated sub-modules including CQC Navigator, PCN DES Toolset, GP Contract Pro, OneResults, OneMonitoring, OneRecall, Localisation, Pre Triage Process, and Referral Tree. Additional offerings include OneAnalytics for analytics dashboards. Products are available through tiered subscription models (Essentials, Advanced, Premium) and cover QOF, IIF, PCN DES, CQC, and LES requirements for GP practices and Primary Care Networks.
Differentiator
Problem solved
Functional benefit
Brands
- OneAnalytics: Analytics platform that transforms practice data into actionable insights for performance monitoring across national contracts, local services, clinical risk, and population health management.
- OneTemplate
- OneResults
- OneMonitoring
- OneRecall
- OneCalculator
- OneRemote
- OneLauncher
Products and services
- EMIS PCIT Toolset A comprehensive solution for EMIS Web GP surgeries providing optimised data entry templates, smart protocols to automate actions, and alerts to highlight work that needs to be done, streamlining operations and enhancing practice income.
- EMIS CQC (CQC Navigator) A comprehensive toolset designed to assist EMIS Web GP surgeries in efficiently managing their compliance with Care Quality Commission Key Performance Indicators through a structured approach with delegation, audit trails, and alert systems.
- EMIS PCN DES Toolset A comprehensive solution designed to assist EMIS Web practices in meeting the requirements of the Primary Care Network Directed Enhanced Service, providing templates, searches, and performance monitoring for PCN DES compliance.
- EMIS GP Contract Pro A comprehensive solution designed to support EMIS Web GP practices in meeting their contract requirements including Quality and Outcomes Framework, vaccinations, and weight management enhanced service through data management tools and comprehensive resources.
- EMIS OneResults A unique tool that informs EMIS Web users about every blood test needed for a patient based on their medications or conditions, showing which tests are up to date or outstanding, how frequently needed, and why.
- EMIS OneMonitoring A unique tool that consolidates all monitoring requirements into one place for EMIS Web, displaying diseases, last review dates, targets aligned with NICE guidance, and health status prompts for comprehensive patient monitoring.
- EMIS OneRecall A collection of tools and utilities to help EMIS Web practices recall diverse populations with varying health needs, conditions, and intervals for health checks, with elements for every member of the primary care team.
- EMIS Localisation
Quantifiable outcome
- Statin offering significantly increased through QRISK recalculation protocols
- +1 more outcomes
Companies that use Primary Care IT
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Primary Care IT technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature14 records
Primary Care IT partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- Red WhalecoreRed Whale is a GP education provider. Primary Care IT provides free searches to support Red Whale GP Update course attendees, creating mutual referral and marketing relationship.
- Learn with NursesminorPartner logo displayed on Primary Care IT website indicating marketing or referral partnership relationship.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Primary Care IT competitors and assessment
Company assessmentDirect peers
- Ardens Health Informatics: UK-based provider of clinical templates, protocol alerts, and data quality tools for EMIS Web and TPP SystmOne — the closest direct competitor to Primary Care IT, serving the same English GP practice and PCN customer base with a broadly analogous template-plus-monitoring product suite.
- DXS International: UK-focused clinical decision support and point-of-care information provider for primary care, including template and protocol content integrated into EMIS and SystmOne. Directly comparable to PCIT's clinical template and decision support modules.
- X-on Health (Practice Unbound): UK digital health provider offering workflow, telephony and online consultation tools tailored to GP practices. Operates in an adjacent slice of the same English primary care IT stack that PCIT serves, competing for the same practice-IT budget.
- iPLATO Healthcare: UK patient engagement and population health messaging platform used by GP practices and PCNs. Overlaps with PCIT's OneRecall and engagement-oriented workflows as both companies help practices drive patient participation in screening, vaccination and chronic disease reviews.
- Edenbridge Healthcare: Specialist provider of templates, searches and reporting tools for UK GP clinical systems, with a comparable focus on QOF, PCN DES and CQC workflows. Competes head-to-head with PCIT for the same English practice and PCN customers.
- Docman (Civica): Document management and workflow platform widely used by UK GP practices to handle incoming clinical correspondence. Adjacent to PCIT's Referral Tree and document-handling capabilities, and competes for a share of the same practice workflow tooling budget.
- Black Pear Software: UK healthcare software provider integrating with EMIS, SystmOne and other clinical systems for chronic disease management, risk stratification and shared care planning — overlapping with PCIT's OneMonitoring, OneResults and chronic disease template offerings.
Broad incumbents
- EMIS Group: Vendor of EMIS Web, the dominant UK primary care EHR that Primary Care IT builds on. A broad incumbent whose embedded clinical system, patient recall features and analytics roadmap directly overlap with PCIT's value proposition and represent both a partner and a competitive threat.
- TPP (The Phoenix Partnership): Provider of SystmOne, the other core primary care clinical system on which PCIT's tools run. As an EHR incumbent, TPP overlaps with PCIT on templates, protocols and reporting, and its roadmap decisions directly shape PCIT's addressable functionality.
Emerging players
- Meddbase: Cloud-based clinical and practice management platform used by UK private and NHS-affiliated clinics. While more general-purpose than PCIT, it competes for primary care digital tooling spend and represents an alternative architecture to the EMIS/SystmOne optimisation niche.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Primary Care IT social profiles
Digital presencePrimary Care IT compliance and trust
Trust signalCompliance4 records
Primary Care IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Primary Care IT leadership team
Management profileNumber of profiles
Primary Care IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Primary Care IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Primary Care IT
What does Primary Care IT do?
Primary Care IT develops and sells subscription-based software optimization tools and clinical templates for the two foundation clinical systems used by GP practices in England, EMIS Web and TPP SystmOne. The product portfolio includes the PCIT Toolset (with OneTemplate, OneCalculator, OneLauncher, OneRemote), plus standalone modules for CQC compliance (CQC Navigator), PCN DES compliance, GP Contract Pro, blood test monitoring (OneResults), monitoring consolidation (OneMonitoring), patient recall (OneRecall), Localisation, Pre-Triage Process, Referral Tree, and the OneAnalytics dashboard platform.
Is Primary Care IT a public or private company?
Primary Care IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Primary Care IT founded?
Primary Care IT was founded in 2013. It employs 11 to 50 people.
Where is Primary Care IT based?
Primary Care IT is headquartered in Long Stratton, United Kingdom, in the Europe region.
How does Primary Care IT make money?
Five revenue lines are on record. EMIS Subscriptions are the primary driver. The others are systmOne Subscriptions, oneAnalytics Subscriptions, standalone Products and webinar Training.
Who are Primary Care IT's main competitors?
Direct peers on record are Ardens Health Informatics, DXS International, X-on Health (Practice Unbound), iPLATO Healthcare, Edenbridge Healthcare, Docman (Civica) and Black Pear Software. Broad incumbents are EMIS Group and TPP (The Phoenix Partnership). Meddbase is listed as an emerging player.
Does Primary Care IT have an API?
No public API is recorded for Primary Care IT.
What industry is Primary Care IT in?
Primary Care IT's product category is Primary Care Clinical Software. Its primary akta.pro industry code is HLACAGAC, Order Sets, Care Plans & Clinical Pathways (CPOE-integrated), with a secondary code of HLACAGAA, Diagnostic & Triage Decision Support. Its NAICS code is 5132 and its SIC code is 7372.