What ISS Relocations does

ISS Relocations is a Dubai-headquartered international relocation and freight forwarding company operating from the UAE with direct offices in Qatar, Saudi Arabia, Oman, Bahrain, and India, complemented by a global partner network spanning 100+ countries. Founded in 1996 (originally as Mac Movers under Mackenzie Logistics), the company evolved through ISS Worldwide Movers under Inchcape and ISS Global Forwarding under Investment Corporation of Dubai before being acquired by CSS Group in July 2019 as a standalone entity. In June 2020 it acquired the P&R relocation business from Inchcape Worldwide Movers to consolidate GCC market share.

The company's core offerings are door-to-door international relocation, office and corporate moves, storage services, freight forwarding, customs clearance, pet relocation, automobile shipping, transit insurance, and ancillary services such as handyman, records management, hotel fit-outs, third-party logistics, and bulk cargo. Pricing is quote-based and project-driven, with revenue earned primarily through per-move professional services fees and managed storage rental. Customer segments span individual/family expatriates, corporate employee relocation programs, SMEs, and multinationals. Digital tools include a Survey App for virtual pre-move inspections, a Quick Pay payment portal, and an online packing material ordering system.

The business operates through a direct-to-consumer and direct-to-enterprise GTM motion via its own website, phone, WhatsApp, email, and field sales teams, with an Agent Login and Corporate Login portal managing B2B and partner workflows. Certifications include FIDI Accredited International Mover, ISO 9001:2015, ISO 14001:2015, and memberships in Worldwide ERC, GEM Network, Asian Relocation Association, and Euromovers.

Name

ISS Relocations

Legal name

ISS Relocations

Website

https://iss-relocations.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

51–100 employees

Short description

ISS Relocations is a Dubai-based international relocation and freight forwarding company serving individual expatriates, families, and corporate clients with door-to-door moving, customs clearance, storage, and freight services across 100+ countries from offices in the GCC and India.

Ownership category

akta.pro rank

Product category

Relocation and Logistics Services

NAICS

Used Household and Office Goods Moving (484210), Couriers and Express Delivery Services (4921), Marine Cargo Handling (48832)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Public Warehousing & Storage (4220), Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

International Relocation Management (End-to-End) (HSAKACAE)

akta.pro secondary industries

Door-to-Door Household Goods International Moving (HSAKACAA), Assignment Management (Domestic/International, Short/Long-Term) (HSAKAJAJ), International Vehicle Shipping & Import Assistance (HSAKACAJ), International Freight Forwarding (Air/Ocean) for Personal Effects (HSAKACAD)

Keywords

• International relocation services
• Office moving services
• Freight forwarding logistics
• Customs clearance services
• Household goods shipping

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. International Relocation Services: Door-to-door moving solutions including packing, shipping, customs clearance, and secure delivery for households and businesses relocating internationally and locally. Revenue is earned as service fees per move, typically structured as one-time project-based engagements.
2. Office and Corporate Relocation: Specialized office moving services for businesses relocating offices, with dedicated account management and customized corporate relocation programs.
3. Freight Forwarding and Logistics: Freight forwarding services including bulk cargo, third-party logistics, baggage services, and customs clearance. Revenue generated through logistics service fees and freight charges.
4. Storage Services: Secure storage facilities (normal and air-conditioned) for households and businesses, providing short- and long-term storage rental income.
5. Specialized Moving Services: Additional services including pet relocation, automobile shipping, transit insurance, mobility services, handyman services, records management, and hotel fit-outs. Revenue earned per service rendered.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

ISS Relocations provides door-to-door international and local relocation services, including packing, shipping, customs clearance, storage, and delivery for households and businesses. The company also offers freight forwarding, office moves, pet relocation, automobile shipping, transit insurance, and third-party logistics across 100+ countries, operating from offices in the UAE, Qatar, Saudi Arabia, Oman, Bahrain, and India.

Product overview

ISS Relocations is a relocation and logistics service provider operating as a portfolio of interconnected service modules rather than a unified software platform. The core offering centers on International Relocation as the flagship service, supported by complementary capabilities including Office Moves, Storage Services (normal and air-conditioned), Mobility Services, Pet Relocation, and Transit Insurance. These core services are delivered alongside ancillary offerings such as Local Moving, Automobile Shipping, Freight Forwarding, Handyman Services, Customs Clearance, Records Management, Hotel Fit Outs, Third Party Logistics, Bulk Cargo Services, and Baggage Services. The portfolio also includes digital products—ISS Relocations Survey App for virtual inspections, Quick Pay for online payments, and Packing Material Ordering—alongside traditional service delivery. The company serves residential, corporate, and individual客户 segments across 100+ international destinations with operations spanning UAE, GCC countries, India, Europe, North America, Africa, and Oceania. The company history traces back to origins as 'Mac Movers' in 1996 under Mackenzie Logistics, evolved to 'ISS Worldwide Movers' in 2000 under Inchcape Shipping Services, and became 'ISS Relocations' in July 2019 following acquisition by CSS Group, with further acquisition of Inchcape Worldwide Movers' relocation business (P&R) in June 2020.

Differentiator

Problem solved

Functional benefit

Products and services

• International Relocation Door-to-door international relocation services including packing, shipping, customs clearance, and secure delivery to and from 100+ countries worldwide, for families and businesses relocating across borders.
• Office Moves Corporate and office relocation services managing the transfer of business operations, equipment, and furniture across local and international destinations for businesses of all sizes.
• Storage Services Secure storage solutions including both normal and air-conditioned warehouses for short-term and long-term needs, serving households and businesses in transition.
• Mobility Services Corporate employee mobility services supporting businesses with international and domestic staff relocation programs, including dedicated account management.
• Pet Relocation Specialized pet transportation services handling international pet moves including documentation, quarantine compliance, and animal welfare.
• Transit Insurance Comprehensive insurance coverage protecting household goods and belongings during international transit against damage or loss.
• Local Moving Local and regional relocation services within UAE and GCC countries for residential moves across cities and neighborhoods.
• Automobile Shipping Vehicle transportation services for cars and motorcycles including open and enclosed carrier options, customs documentation, and door-to-door delivery across international borders.
• Freight Forwarding Comprehensive freight forwarding services managing logistics, shipping documentation, and supply chain coordination for cargo movement globally.
• Handyman Services Professional handyman services for residential and commercial clients covering minor repairs, assembly, and property preparation tasks.
• Customs Clearance Expert customs documentation handling and clearance services for import and export shipments across international borders.
• Records Management Document and records management services for businesses including secure storage, organization, and destruction of sensitive records.
• Hotel Fit Outs Specialized hotel fit-out and furniture installation services for hospitality industry projects in the UAE region.
• Third Party Logistics 3PL services leveraging a network of third-party warehouses and distribution centers to meet client logistics needs.
• Bulk Cargo Services Heavy-lift and project cargo services for transporting bulk goods and oversized equipment across international borders.
• Baggage Services Personal baggage and excess luggage services for individuals relocating internationally with shipment and delivery coordination.

Quantifiable outcome

• 100,000+ happy customers served over 30+ years of operation
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core.

• FIDI (Fédération Internationale des Déménagements)coreStrategic or Co-development PartnerFIDI is a global federation of professional moving companies setting international quality standards for the relocation industry. ISS Relocations holds FIDI Accredited International Mover status, demonstrating compliance with FIDICARLA quality standards. This partnership provides ISS Relocations access to a global network of vetted international moving partners and reinforces quality assurance across its global operations.
• Worldwide ERCcoreStrategic or Co-development PartnerWorldwide ERC is the premier professional association for workforce mobility professionals. ISS Relocations' membership provides access to industry best practices, professional development, and a network of corporate clients and relocation professionals for employee mobility programs.
• GEM Network (Global Employee Mobility)coreStrategic or Co-development PartnerGEM Network is a collaborative network of relocation companies focused on global employee mobility solutions. ISS Relocations' membership enables coordination with other relocation providers for corporate employee relocation programs across multiple countries.
• Asian Relocation AssociationcoreStrategic or Co-development PartnerRegional association of relocation professionals in Asia. ISS Relocations' membership demonstrates its regional presence in South Asia and the Middle East and provides access to regional relocation best practices and partner network.
• EuromoverscoreChannel Partner/ Reseller/ DistributorEuromovers is a European network of professional moving companies. ISS Relocations' membership provides access to a network of vetted European relocation partners for managing moves between its Middle East/South Asia operations and Europe.
• Inchcape Worldwide MoverscoreStrategic or Co-development PartnerIn June 2020, ISS Relocations acquired the relocation business (known as P&R) from Inchcape Worldwide Movers. This acquisition expanded ISS Relocations' market share and capabilities in the GCC region, strengthening its position as a leading relocation provider.
• Global Network of Relocation PartnerscoreChannel Partner/ Reseller/ DistributorISS Relocations utilizes a global network of relocation partners, destination agents, freight forwarders, customs agents, warehouse and logistics companies, shipping lines, airlines, and insurance companies to deliver services across 100+ countries. Partners include agents in Portugal and other international destinations who handle last-mile delivery and customs clearance.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Peers

• Cartus:

Direct peers

• Crown Relocations: Crown Relocations is a global international moving and relocation services company headquartered in Singapore with deep Asia-Pacific and Middle East coverage. It offers door-to-door international household moving, corporate mobility, and storage — directly overlapping with ISS Relocations' core service portfolio.
• MoveOne Relocations: MoveOne is a Dubai-based international relocation and moving company offering household goods relocation, office moving, and freight forwarding across the Middle East, Europe, and Asia. Its UAE headquarters and similar GCC service profile make it a direct peer to ISS Relocations.
• Santa Fe Relocation: Santa Fe Relocation is a global mobility company headquartered in Luxembourg offering international moving, relocation management, and corporate mobility services across 100+ countries. Comparable end-to-end service model and similar geographic coverage make it a strong direct peer to ISS Relocations.
• AGS Movers: AGS Movers is a Dubai-headquartered international moving and relocation company operating across the GCC, Asia, and Europe with a comparable suite of international household goods moving, freight forwarding, and storage services. It is one of the most direct competitors to ISS Relocations in the UAE/GCC corridor.

Broad incumbents

• Allied Pickfords: Allied Pickfords is a major international moving brand with a global agent network covering household goods relocation, office moves, and storage services. As a larger incumbent with broader geographic reach, it competes with ISS on international lanes but is less specialized in the GCC corridor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/iss_relocations
• YouTubeyoutube.com/@issrelocations
• Facebookfacebook.com/issrelocations
• LinkedInlinkedin.com/company/iss-relocations
• Instagraminstagram.com/issrelocations
• Pinterestin.pinterest.com/issrelocations

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISS Relocations