What FIDELITONE does

FIDELITONE is a US-headquartered, privately held, fourth-generation family-owned third-party logistics (3PL) company founded in 1929 in Wauconda, Illinois, providing end-to-end supply chain services across four integrated service lines: Order Fulfillment (direct-to-consumer, B2B, and omnichannel with transportation management and value-added services such as kitting, bundling, and labeling), Last Mile Delivery (white-glove, room-of-choice, threshold, and front-door delivery plus in-home furniture repair), Inbound Logistics (raw material and finished goods inventory management with just-in-time plant delivery), and Service Parts Management (inventory forecasting, vendor management, procurement, order management, and parts fulfillment for long-life-cycle products). The company operates a national network of strategically located fulfillment centers and dedicated last-mile hubs that deliver 1-2 day ground transit to 98% of the US population and supports named enterprise customers including Crate & Barrel, Tempur Sealy, ARHAUS, Pella, Xerox, Eargo, and Raymour & Flanigan across furniture, health & wellness, consumer electronics, and industrial verticals.

The underlying technology platform is a proprietary Warehouse Management System (WMS) with a customer-facing portal providing real-time order, inventory, and shipment visibility, self-service tools, and pre-built plug-and-play integrations with Shopify (native 3PL integration with automatic order import and inventory sync), NetSuite (real-time ERP synchronization), and SPS Commerce (EDI 850/855/856/846/945 and ASN validation for retail compliance). For the service parts business, FIDELITONE has built a dedicated end-to-end platform spanning procurement, vendor management, forecasting, and drop-ship fulfillment that currently services 1,400+ brands.

FIDELITONE's revenue model is built on transaction fees (per-order, per-unit, per-delivery) and managed services contracts across all four service lines, supplemented by value-added service fees for kitting, bundling, packaging, and display pack-out. Go-to-market is primarily a sales-led enterprise field motion with dedicated account management and a consultative 'Path to Loyalty' implementation framework (Understand, Design, Implement, Perform, Review); mid-market inbound via website quote requests is a secondary motion. Distribution is exclusively direct (no resellers), with delivery executed through a network of independent contract motor carriers plus FIDELITONE-owned delivery hubs. The customer base is enterprise-tier across 15+ verticals, with particular depth in furniture, mattresses, health & wellness, and consumer electronics.

Name

FIDELITONE

Legal name

FIDELITONE

Website

https://fidelitone.com

Company type

Private

Founded year

1929

Operating status

Operating

Headcount range

501–1,000 employees

Short description

FIDELITONE is a US-headquartered, fourth-generation family-owned 3PL founded in 1929 providing order fulfillment, last-mile delivery, inbound logistics, and service parts management to enterprise brands across furniture, health & wellness, consumer electronics, and industrial verticals, reaching 98% of the US population in 1-2 days via its owned fulfillment and delivery network.

Ownership category

akta.pro rank

Product category

Logistics Services

NAICS

Couriers and Express Delivery Services (492110), Local Messengers and Local Delivery (49221), Couriers and Messengers (492)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Crowdsourced Heavy/Bulky & White-Glove (gig-assisted) (TLAAAGAF)

akta.pro secondary industries

Seller-Fulfilled Prime / Same-Day & Rapid Delivery Fulfillment Centers (TLALADAE), Major Appliances Delivery, Install & Haul-Away (TLAAAKAB), Logistics, Delivery & Last-Mile Support (Tracking, Exceptions) (BPAAABAE)

Keywords

• Order fulfillment services
• Last mile delivery
• Supply chain management
• Service parts management
• Inbound logistics

Headquarters

HQ city

Wauconda

HQ country

United States

HQ region

North America

Offices16 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Order Fulfillment Services: Fees for warehousing, pick and pack, order processing, and fulfillment services. Includes direct-to-consumer (D2C), B2B, omni-channel, and ecommerce fulfillment. Pricing based on per-order, per-unit, or customized pricing models depending on volume and service requirements.
2. Last Mile Delivery Services: Fees for white glove, room of choice, threshold, and front door delivery services for big and bulky products. Includes multi-client shared delivery and dedicated delivery solutions. Revenue generated through delivery fees based on service level and delivery location.
3. Inbound Logistics Services: Fees for materials management, inventory management, plant delivery, and finished goods fulfillment supporting manufacturing operations. Revenue based on warehousing, handling, and transportation management services.
4. Service Parts Management: Comprehensive parts management including inventory forecasting, vendor management, procurement, and parts fulfillment. Revenue generated through managed services fees, per-part transaction fees, and procurement administration services including reverse auctioning.
5. Transportation Management: Parcel, LTL, and TL transportation management services providing negotiated carrier rates, consolidated billing, carrier management, and multi-carrier rate shopping. Revenue generated through transportation fees and negotiated discounts passed through to clients.
6. Value Added Services: Additional fees for kitting, bundling, labeling, repackaging, point of purchase display design and pack-out, assembly services, and other customized packaging solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

FIDELITONE provides outsourced supply chain and logistics services to enterprise brands, retailers, and manufacturers across the United States. Its core offerings include order fulfillment (D2C, B2B, and omnichannel ecommerce), last mile delivery including white glove and home delivery for big and bulky products, inbound logistics for manufacturing operations, and end-to-end service parts management for long-life products. Services are delivered through a national network of fulfillment centers and last mile delivery hubs reaching 98% of the US population in 1-2 days.

Product overview

FIDELITONE is a supply chain management firm offering a platform of integrated logistics services organized into four core service lines: Order Fulfillment Services (D2C, B2B, and omnichannel fulfillment with Transportation Management and Value Added Services), Last Mile Delivery Services (White Glove, Home Delivery, B2B Delivery, and Furniture Repair Services), Inbound Logistics (Inventory Management, Plant Delivery, and Finished Goods Fulfillment), and Service Parts Management (Inventory Forecasting, Vendor Management, Procurement, Order Management, and Parts Fulfillment). The company operates a network of strategically located fulfillment centers and last mile delivery hubs across the U.S., with nearly a century of experience since founding in 1929. FIDELITONE's services are delivered through proprietary warehouse management technology with pre-built integrations to Shopify, NetSuite, and SPS Commerce.

Differentiator

Problem solved

Functional benefit

Products and services

• Order Fulfillment Services Comprehensive order fulfillment services covering Direct-to-Consumer (D2C), Business-to-Business (B2B), omni-channel, and eCommerce fulfillment. FIDELITONE operates a network of strategically located fulfillment centers that deliver 1-2 day transit time to over 98% of the US population, achieving 99.9% order and inventory accuracy.
• Direct-to-Consumer Fulfillment D2C fulfillment services for ecommerce, omni-channel, or direct selling models. Leverages multi-location fulfillment center network for fast nationwide DTC shipping with automated order flow and real-time inventory synchronization.
• B2B Fulfillment Business-to-business fulfillment services for shipping to distribution centers, direct to stores, or other business partners. Includes retail fulfillment compliance with routing guide requirements, custom labeling, and on-time/in-full shipping.
• Omnichannel Fulfillment Omnichannel fulfillment services that seamlessly execute fulfillment across multiple purchase channels including direct-to-consumer, direct-to-store, and distribution centers, providing real-time visibility to inventory across multiple locations.
• Transportation Management Parcel, LTL, and TL transportation management services including negotiated rates, contract management, consolidated billing, carrier management, multi-carrier rate shopping, and visibility, reporting and analytics.
• Value Added Services Kitting, bundling, labeling, assembly, repackaging, point-of-purchase display design and pack-out, shrink wrapping, poly bagging, fin seal overwrap, carton folding, and printing services for direct-to-consumer and retail channels.
• Last Mile Delivery Services Last mile delivery services for big and bulky products offering multiple service levels: White Glove (delivery to room of choice with unpacking, set-up, assembly, trash removal), Room of Choice, Threshold, and Front Door delivery. Available as multi-client or dedicated delivery solutions.
• White Glove Delivery Premium white glove delivery service with pre-delivery inspection, product preparation, deluxing, delivery to room of choice, unpacking, set-up, assembly, and trash removal. Includes 2-hour delivery windows, customer notifications, real-time tracking, and post-delivery surveys.
• Furniture Repair Services Turnkey in-home furniture repair solution for damages occurring during delivery. Includes service area spanning the U.S., scalable solution across delivery network, real-time status updates and visibility to repair appointments.
• Inbound Logistics Turnkey manufacturing materials management and finished goods distribution solution. Includes raw material and finished goods inventory management, plant delivery with just-in-time capabilities, and finished goods fulfillment from local offsite warehouses.
• Inventory Management Services Inbound and finished goods inventory management providing real-time visibility, data-driven inventory management, and obsolescence tracking. Includes inventory forecasting, vendor management, and Vendor Managed Inventory (VMI) solutions.
• Plant Delivery Just-in-time materials delivery to manufacturing plants from local offsite warehouses. Manages materials warehousing against production schedules with customized truck solutions, timing optimization, and line-specific kitting for line-ready materials.
• Service Parts Management End-to-end service parts management solution covering inventory forecasting, vendor management, procurement, order management, and parts fulfillment. Supports products with long life cycles, warranty service, and repair events with experience spanning 1,400+ well-known brands.
• Inventory Forecasting Service parts inventory forecasting using technology and skilled experts to ensure the right amount of inventory is purchased at the right time to meet customer demand, addressing demand patterns specific to service parts operations distinct from production forecasting.
• Vendor Management Service parts vendor management establishing, managing, and reporting on relationships with vendors/suppliers across 1,400+ brands. Includes goods sourcing, inventory procurement, cycle time and service level expectations.
• Parts Procurement Parts procurement solutions including reverse auctioning for cost containment, purchase order administration with single-source payment handling, and global sourcing for quality improvement and customs compliance.
• Order Management Service parts order management including drop ship management (pioneered by FIDELITONE in the 1980s) and virtual returns processing through web interface for supplier returns, field scrap, or central location disposition.
• Parts Fulfillment Parts fulfillment shipping to consumers' homes or technicians in repair centers. 90 years of experience ensuring timely shipment of repair parts regardless of destination.

Quantifiable outcome

• 99.9% order and inventory accuracy
• +11 more outcomes

Named customers15 records

Segments9 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core.

• ShopifycoreTechnology or IntegrationNative Shopify 3PL integration providing automatic order import, real-time inventory synchronization, shipment confirmations, tracking information, and automated fulfillment status updates. Orders placed in Shopify are instantly transmitted to FIDELITONE's WMS for fulfillment.
• NetSuitecoreTechnology or IntegrationReal-time data synchronization between NetSuite ERP and FIDELITONE's WMS, enabling automated order import, shipment confirmation, accurate inventory and financial reporting, and reduced manual data entry for clients operating on NetSuite.
• SPS CommercecoreTechnology or IntegrationFull-service EDI integration through SPS Commerce connecting client ERP, shopping cart, inventory or order management systems directly to FIDELITONE's WMS. Supports EDI documents including 850, 855, 856, 846, 945 and ASN validation for retail compliance.
• Independent Motor CarrierscoreChannel Partner/ Reseller/ DistributorContract motor carrier partnerships for last mile delivery operations. FIDELITONE offers carriers access to shipment volume, industry-leading support, technology, and growth opportunities in the motor carrier business.

Scale indicators17 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• ShipBob: ShipBob is a tech-forward e-commerce fulfillment 3PL with a distributed warehouse network serving DTC and omnichannel brands, competing with FIDELITONE for digital-native and Shopify-integrated customers requiring fast, automated fulfillment.
• RXO: RXO is a major asset-light freight transportation company with a dedicated last-mile delivery business for big-and-bulky goods (home furnishings, appliances), making it the closest direct competitor to FIDELITONE's white-glove and home delivery services.
• Suddath Companies: Suddath provides white-glove household goods, commercial, and logistics services including last-mile delivery and warehousing; its residential delivery and workplace solutions overlap with FIDELITONE's furniture white-glove offerings.
• GXO Logistics: GXO is a pure-play contract logistics provider offering warehousing, fulfillment, and reverse logistics across multiple verticals; it competes directly with FIDELITONE's order fulfillment and value-added services for enterprise customers.

Broad incumbents

• FedEx Supply Chain: FedEx Supply Chain offers contract logistics, warehousing, and fulfillment services as part of the FedEx portfolio, competing for enterprise accounts that require integrated fulfillment and transportation management similar to FIDELITONE's offering.
• Ryder Supply Chain Solutions: Ryder Supply Chain Solutions offers dedicated transportation, warehousing, and fulfillment services; it competes with FIDELITONE in dedicated last-mile, omnichannel fulfillment, and automotive/healthcare verticals.
• DHL Supply Chain: DHL Supply Chain is a global contract logistics leader offering warehousing, fulfillment, and transport management across all major verticals; it competes for the same large enterprise RFPs FIDELITONE targets but with broader global reach.
• UPS Supply Chain Solutions: UPS Supply Chain Solutions provides global contract logistics, warehousing, and last-mile delivery services; it overlaps with FIDELITONE in fulfillment, returns management, and omnichannel distribution for enterprise customers.
• Kuehne+Nagel: Kuehne+Nagel is one of the world's largest logistics providers with contract logistics, fulfillment, and specialized industry solutions; it overlaps with FIDELITONE in fulfillment and value-added services for healthcare and consumer goods.

Emerging players

• SEKO Logistics: SEKO Logistics provides e-commerce fulfillment, white-glove delivery, and final-mile services across multiple verticals; it is a comparable mid-market 3PL specializing in home delivery, parcel, and freight forwarding that overlaps with FIDELITONE's verticals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/fidelitone-logistics-127089643969349
• LinkedInlinkedin.com/company/fidelitone
• Xx.com/fidelitone

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FIDELITONE