ShipBob
ShipBob is a Chicago-based global ecommerce fulfillment platform operating 60+ fulfillment centers across the US, UK, EU, Canada, Australia, and Mexico. It provides distributed pick, pack, and ship services plus proprietary WMS/OMS software to direct-to-consumer ecommerce brands.
- Company typePrivate
- Founded2014
- HeadquartersChicago, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What ShipBob does
ShipBob is a Chicago-headquartered global ecommerce fulfillment and supply chain platform founded in 2014, operating 60+ fulfillment centers across the United States, Canada, the United Kingdom, the European Union, Australia, Mexico, and Spain. The company serves direct-to-consumer ecommerce brands of all sizes, from SMB merchants onboarding via Shopify to mid-market and enterprise brands ($100M to billions in revenue) using the ShipBob Plus managed tier. Its proprietary full-stack software combines an in-house Warehouse Management System (WMS), Order Management System (OMS), Inventory Management System (IMS), Retail Management System (RMS), ERP connectors, and analytics; the same WMS is also sold standalone to brands operating their own warehouses and white-labeled as "Powered By ShipBob" to other third-party logistics providers.
ShipBob's technology differentiates through AI/ML embedded in core operations: the AI-driven Inventory Placement Program (GA October 2024) algorithmically distributes merchant inventory across the network to cut average time-in-transit from 3.5 to 2.8 days and deliver 13% bottom-line savings; the proprietary Zone Skipping middle-mile network (US-wide launch June 12, 2025) consolidates parcels by destination region via dedicated trucks; and the forthcoming ShipBob Promise delivery date engine (Spring 2026 beta) is trained on hundreds of millions of historical shipments. A public REST API, an App Store of 50+ co-marketed integrations (Shopify, Klaviyo, Gorgias, Amazon, TikTok Shop, Temu, SHEIN, NetSuite, Cin7, SAP), and developer tooling (OAuth 2.0, webhooks, Python/Node/Ruby/PHP/C# SDKs) make ShipBob deeply embedded in merchant tech stacks.
The business model is primarily transaction-based per-order pick, pack, and ship fees, supplemented by recurring storage fees (invoiced bi-weekly since October 2024), subscription WMS software, managed services under ShipBob Plus, freight and logistics services, customization/kitting add-ons, and value-added services such as ShipBob Capital merchant financing (powered by Slope). Pricing is uniformly quote-based and not publicly disclosed. Reported revenue reached $97.7M as of October 2024 (a 50% YoY increase per GetLatka), with the company surpassing 1 billion cumulative units fulfilled in January 2026. Largest disclosed capital event is a $200 million Series E in June 2021 led by Bain Capital Ventures with SoftBank, Menlo Ventures, Hyde Park Venture Partners, Hyde Park Angels, and Silicon Valley Bank participating; Forge Global identified ShipBob as a Q4 2025 IPO candidate in September 2025.
ShipBob firmographics
Firmographics- Name
- ShipBob
- Legal name
- ShipBob, Inc.
- Website
- https://shipbob.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- ShipBob is a Chicago-based global ecommerce fulfillment platform operating 60+ fulfillment centers across the US, UK, EU, Canada, Australia, and Mexico. It provides distributed pick, pack, and ship services plus proprietary WMS/OMS software to direct-to-consumer ecommerce brands.
- Ownership category
- akta.pro rank
ShipBob industry classification
Industry- Product category
- Ecommerce Fulfillment Services
- NAICS
- General Warehousing and Storage (493110), General Warehousing and Storage (49311), Couriers and Express Delivery Services (492110), Other Commercial Equipment Merchant Wholesalers (42344)
- SIC
- Public Warehousing & Storage (4220), Wholesale-Computers & Peripheral Equipment & Software (5045), Wholesale-Machinery, Equipment & Supplies (5080)
- akta.pro primary industry
- E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)
- akta.pro secondary industries
- Core WMS (Inventory, Receiving, Putaway, Picking, Packing, Shipping) (TLAEABAA), Contract Warehousing / Dedicated Warehousing (Dry) (TLALAAAB)
Keywords
Where ShipBob is headquartered
LocationHeadquarters
- HQ city
- Chicago
- HQ country
- United States
- HQ region
- North America
Markets served
ShipBob business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Operations, Infrastructure, Personnel, Supply Chain, Technology or R&D, Marketing or Sales
Revenue model
- Order Fulfillment Fees: Primary revenue stream: per-order fees for pick, pack, and ship services across ShipBob's 60+ global fulfillment centers. ShipBob achieved $97.7 million in revenue in October 2024, representing a 50% increase from $65.2 million in December 2023 and a 121% jump from $44.1 million in January 2021, demonstrating transaction-based growth tied to units fulfilled (1 billion units cumulatively).
- Warehouse Management System (WMS) Software: Recurring revenue from ShipBob's proprietary WMS, sold as a standalone product to brands operating their own warehouses (e.g., Spikeball, Earthley, Pit Viper, Bunker Branding). Available in U.S. only per the quote funnel; also offered as 'Powered By ShipBob' to other 3PLs.
- Warehousing & Storage Fees: Recurring storage fees for inventory held at ShipBob fulfillment centers. Storage invoicing moved from monthly to every 2 weeks (October 2024) with more detailed invoices outlining daily snapshots and storage charges by warehouse location, storage location type, and items.
- Managed Fulfillment Services (ShipBob Plus): Premium managed fulfillment tier for mid-market and enterprise merchants, offering in-person onboarding, customized discounted shipping and fulfillment rates, accelerated receiving times, extended outbound fulfillment times, inventory demand planning, annual inventory audits, direct access to Supply Chain Architecture and Retail Compliance teams, custom network-wide topography studies, and a dedicated Account Success team with a C-Suite Executive Sponsor.
- Professional Services & Implementation: Implementation and onboarding services, including custom routing setup, freight booking, FBA Freight Automation, and on-site support specialists at fulfillment centers. Premium tiers include 75% off implementation and onboarding fees through the De Minimis Defense Program.
- Freight & Logistics Services (ShipBob Freight): ShipBob Freight handles inbound B2B shipments from ports or factories to ShipBob locations and outbound B2B shipments from ShipBob locations to retail partner distribution centers or Amazon fulfillment centers.
- Customization & Value-Added Services: Revenue from value-added services including premium gift notes (4x6 inch postcard-style), standard marketing inserts, branded packing slips, custom packaging, kitting, and the Customization Suite. Approximately 80.29% of brands in the 2026 State of Ecommerce Fulfillment report do branded customization on orders.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | — | Outsourced DTC Fulfillment - Quote-based pricing |
| Subscription | — | Warehouse Management Software (US only) - Quote-based pricing |
| Other | — | ShipBob Plus - Customized enterprise pricing |
| Other | — | De Minimis Defense Program promotional pricing |
Go-to-market motion5 records
ShipBob product offering
Product offeringCore offering
ShipBob provides outsourced pick, pack, and ship fulfillment from a network of 60+ global fulfillment centers, supported by a proprietary full-stack software platform (WMS, OMS, IMS, RMS, ERP, analytics) that is also sold standalone to brands operating their own warehouses and white-labeled to other 3PLs under 'Powered By ShipBob'. The offering includes AI/ML-driven inventory placement, 2-day express shipping, zone skipping, returns management, branded customization, omnichannel/B2B support, and a public REST API with 50+ pre-built integrations for ecommerce, ERP, marketing, and analytics platforms.
Differentiator
Problem solved
Functional benefit
Brands
- ShipBob Plus: A premium fulfillment solution targeting mid-market and enterprise ecommerce brands, offering Supply Chain Plus, Technology Plus, Access Plus, and Support Plus tiers with dedicated account teams, C-Suite Executive Sponsors, and customized rates.
Products and services
- Outsourced Fulfillment (Pick, Pack & Ship) ShipBob's flagship service providing distributed pick, pack, and ship fulfillment from its network of 60+ fulfillment centers for ecommerce brands of all sizes, including storage, returns, and access to ShipBob's distributed fulfillment network.
- ShipBob WMS for Brands Warehouse Management System that gives brands operating their own warehouses access to ShipBob's WMS software, including receiving, putaway, inventory, picking, packing, and shipping workflows. Available for brands operating their own warehouses in the United States on a quote-based subscription.
- Powered By ShipBob (WMS for 3PLs) White-label version of ShipBob's WMS offered to third-party logistics providers (3PLs) so they can run their own operations on ShipBob's warehouse management technology.
- ShipBob Plus Mid-market and enterprise tier of ShipBob's outsourced fulfillment service, launched April 30, 2025, with a dedicated account team, customized SOPs, C-Suite Executive Sponsors, customized shipping and fulfillment rates, in-person onboarding, direct access to Retail Technology and Solutions Architecture teams, custom network-wide topography studies, and Customer Advisory Board membership.
- Global Expansion Fulfillment International fulfillment service enabling merchants to store and ship inventory from ShipBob's fulfillment centers in the US, UK, EU, Canada, Australia, and Mexico.
- 2-Day Express Shipping Shipping program that guarantees 2-day delivery on eligible US orders by leveraging distributed inventory placement across ShipBob's US fulfillment centers. Merchants have reported 18% cart abandonment reduction and 97% average order value uplift with this program.
- Omnichannel & B2B Fulfillment Fulfillment service supporting DTC ecommerce, wholesale, retail drop-ship, and B2B orders from the same inventory pool, with EDI support via SPS Commerce and NetSuite sync.
- Customization Suite Suite of branded unboxing options including custom packing slips, inserts, stickers, gift notes, and self-serve packing slip customization shipped from ShipBob's warehouses.
- Apps & APIs (Developer Platform) Integration ecosystem including the ShipBob App Store, public REST API, webhooks, OAuth 2.0, Personal Access Tokens, and SDKs for Python, Node.js, Ruby, PHP, and C# that let merchants and partners connect ShipBob to their ecommerce stack.
- ShipBob Logistics End-to-end transportation service providing inbound freight, middle-mile, and outbound shipping coordination across ShipBob's network.
- ShipBob Freight Freight service handling inbound B2B and inter-warehouse freight, plus outbound LTL/FTL shipments for large orders.
- ShipBob Capital Financing line of credit launched in the Winter '25 Release (February 2025) and powered by Slope, providing qualified ShipBob merchants with working capital.
- De Minimis Defense Program Cross-border program that combines Section 321 fulfillment from Canada and Mexico, DDP shipping via Open Border and Passport, and bi-coastal Foreign-Trade Zone warehousing in California and Pennsylvania to minimize customs exposure following the suspension of duty-free de minimis imports.
- FBA Freight Automation Service that automates replenishment of merchant inventory into Amazon's FBA network by aggregating shipments at ShipBob sortation centers before forwarding to Amazon.
- Zone Skipping (US) Middle-mile delivery service that uses AI-informed consolidation to inject parcels into destination-region sortation hubs for faster, cheaper last-mile delivery. Launched in the US on June 12, 2025.
- Inventory Placement Program (IPP) AI/ML-driven inventory distribution service that automatically allocates merchant stock across ShipBob's fulfillment network to minimize shipping distance, split shipments, and delivery times.
Companies that use ShipBob
Customer profileIdeal customer profiles4 records
ShipBob technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration32 records
AI capability7 records
Feature10 records
ShipBob partnerships and signals
Strategic signalRecent moves11 records
Expansion highlights6 records
ShipBob competitors and assessment
Company assessmentBroad incumbents
- Amazon FBA (Fulfillment by Amazon): Amazon's in-house fulfillment service is the dominant benchmark for outsourced ecommerce fulfillment, competing head-on with ShipBob's pick-pack-ship offering while benefiting from Amazon's own carrier network and Prime-driven demand.
- FedEx Fulfillment: FedEx Supply Chain and FedEx Fulfillment are part of the broader FedEx portfolio and compete with ShipBob on outsourced ecommerce fulfillment, offering integrated warehousing, transportation, and last-mile services to enterprise merchants.
- UPS eFulfillment (Mail Boxes Etc./DFS): UPS's ecommerce fulfillment services combine warehouse and last-mile delivery, directly competing with ShipBob for mid-market and enterprise merchants that want an integrated carrier-plus-3PL solution.
- DHL Supply Chain (eCommerce division): DHL Supply Chain and DHL eCommerce offer warehousing, fulfillment, and cross-border logistics at global scale, competing with ShipBob for international and enterprise ecommerce contracts, particularly in EU and cross-border flows.
Direct peers
- Shopify Fulfillment Network (Deliverr): Shopify's owned 3PL arm - built on the 2022 Deliverr acquisition - is the closest direct competitor to ShipBob for Shopify-based DTC merchants, offering distributed fulfillment and 2-day shipping programs at competitive pricing.
- ShipMonk: ShipMonk is a US-based multi-channel 3PL offering outsourced fulfillment, WMS-style software, and integrations to ecommerce platforms - directly comparable to ShipBob in target customers, tech stack, and SMB-to-mid-market positioning.
- Red Stag Fulfillment: Red Stag is a US ecommerce-focused 3PL operating multiple fulfillment centers with a proprietary WMS, comparable to ShipBob in scale, ecommerce specialization, and distributed inventory model.
- Rakuten Super Logistics: Rakuten Super Logistics (formerly Webgistix) is a US ecommerce 3PL offering distributed fulfillment and a proprietary OMS/WMS, comparable in target market (SMB/mid-market DTC), technology positioning, and pricing model to ShipBob.
Others
- ShipStation (Stamps.com / Auctane): ShipStation is a leading shipping-label and order-management software platform used by the same SMB ecommerce merchants ShipBob serves; while not a 3PL, it is an ecosystem peer that merchants often pair with or compare against ShipBob's TMS/OMS.
Regional players
- Cubyn: Cubyn is a France-based tech-enabled fulfillment provider serving European DTC merchants with distributed warehousing - a regional analog to ShipBob in product offering, target customer, and tech-driven operations, but with a primarily EU footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
ShipBob social profiles
Digital presenceShipBob compliance and trust
Trust signalCompliance4 records
ShipBob financial estimates
Financial estimateRevenue estimate
Valuation estimate
ShipBob leadership team
Management profileNumber of profiles
Profiles18 records
ShipBob funding detail
Funding detailFunding overview
Funding rounds7 records
Investors25 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ShipBob M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ShipBob
What does ShipBob do?
ShipBob provides outsourced pick, pack, and ship fulfillment from a network of 60+ global fulfillment centers, supported by a proprietary full-stack software platform (WMS, OMS, IMS, RMS, ERP, analytics) that is also sold standalone to brands operating their own warehouses and white-labeled to other 3PLs under 'Powered By ShipBob'. The offering includes AI/ML-driven inventory placement, 2-day express shipping, zone skipping, returns management, branded customization, omnichannel/B2B support, and a public REST API with 50+ pre-built integrations for ecommerce, ERP, marketing, and analytics platforms.
Is ShipBob a public or private company?
ShipBob is a private company. It is classified as venture growth investor backed and is currently operating.
When was ShipBob founded?
ShipBob was founded in 2014. It employs 1,001 to 5,000 people.
Where is ShipBob based?
ShipBob is headquartered in Chicago, United States, in the North America region.
How does ShipBob make money?
Seven revenue lines are on record. Order Fulfillment Fees are the primary driver. The others are warehouse Management System (WMS) Software, warehousing & Storage Fees, managed Fulfillment Services (ShipBob Plus), professional Services & Implementation, freight & Logistics Services (ShipBob Freight) and customization & Value-Added Services.
Who are ShipBob's main competitors?
Broad incumbents on record are Amazon FBA (Fulfillment by Amazon), FedEx Fulfillment, UPS eFulfillment (Mail Boxes Etc./DFS) and DHL Supply Chain (eCommerce division). Direct peers are Shopify Fulfillment Network (Deliverr), ShipMonk, Red Stag Fulfillment and Rakuten Super Logistics. ShipStation (Stamps.com / Auctane) is listed as an others. Cubyn is listed as a regional player.
Does ShipBob have an API?
Yes. Public REST API available at developer.shipbob.com with interactive "Try It" explorer, webhooks, OAuth, Personal Access Tokens, and SDK guides for Python, Node.js, Ruby, PHP, and C#. Developers can build custom integrations, automate order flow, inventory, fulfillment, shipping, returns, and analytics. Developer documentation is at developer.shipbob.com.
What industry is ShipBob in?
ShipBob's product category is Ecommerce Fulfillment Services. Its primary akta.pro industry code is TLAIAAAD, E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns), with a secondary code of TLAEABAA, Core WMS (Inventory, Receiving, Putaway, Picking, Packing, Shipping). Its NAICS code is 493110 and its SIC code is 4220.