StarTrack

Name

StarTrack

Legal name

Star Track Express Pty Limited

Website

https://startrack.com.au

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Parcel and Freight Delivery Services

NAICS

Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (492210), Couriers and Express Delivery Services (492110)

SIC

Trucking & Courier Services (No Air) (4210), Air Courier Services (4513)

akta.pro primary industry

SMB/Commercial B2C Standard Parcel Delivery (TLAAACAB)

akta.pro secondary industries

Premium B2B Express & Scheduled Time-Window Delivery (TLAAABAE), Cross-Border E-commerce Parcel (DDU/Delivered At Place—Duties Unpaid) (TLAAANAE)

Keywords

• Parcel delivery services
• Freight and logistics
• Express courier
• National delivery network
• Business freight solutions

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Freight and Parcel Delivery Services: Core revenue from providing freight and parcel delivery services charged based on dead weight or cubic weight (multiplied by cubic factor of 250kg/m3), whichever is greater. Service Rates quoted per Pricing Schedule with Additional Charges applied.
2. Transit Warranty: Optional warranty coverage against loss or damage, charged at $1 per $100 of cover for each consignment, up to cap of $5,000
3. Fuel Surcharge: Variable fuel surcharge applied to StarTrack Express and Premium consignments, fluctuates based on fuel prices (ranging from 15-30%)
4. Additional Charges: Oversize charges ($25-$600 depending on dimensions), Manual Handling Surcharge ($141), Security Management Charge (4.35%), Peak Fees, Force Majeure Fees, Manifest Correction Fee ($3.61)

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels3 records

Core offering

StarTrack is a wholly-owned subsidiary of Australia Post and operates Australia's largest parcel and freight delivery network. The company provides domestic and international freight, courier, and logistics services spanning same-day metro courier, express road freight, priority air freight via dedicated Qantas Freight aircraft, secure delivery for sensitive materials, third-party logistics, and international delivery. Supporting tools include real-time Track & Trace, online Pickup Booking, Transit Warranty coverage, Electronic Despatch System for manifesting, and self-service customer portals.

Product overview

StarTrack is a parcel, freight, and logistics company and a business of Australia Post, operating as Australia’s largest delivery network. The company offers a multi-tiered service portfolio centered on domestic and international freight delivery. Core services include Courier (same-day metro), Next Flight (priority air via Qantas Freight), Premium (priority road/air hybrid), Fixed Price Premium, Express, Road Express, Security Express (for sensitive materials with up to Level BIL5 clearance), Special Services (customized logistics), and International delivery. Supporting operational tools include Track & Trace (real-time tracking), Pickup Booking (online scheduling), Missed Delivery management (redelivery/redirection options), Transit Warranty (optional insurance coverage), Electronic Despatch System (API-enabled manifesting), My StarTrack/My StarTrack Online portals, FreightMaster, eServices, and Late Delivery Claims. StarTrack also operates StarTrack Shop for packaging supplies and StarTrack Retail as a distinct service tier. The company connects to 100+ eCommerce platforms via an integrated dashboard and processes card payments through SecurePay.

Differentiator

Problem solved

Functional benefit

Brands

• StarTrack Courier: Same day metro delivery service to you or your customer's door
• StarTrack Premium
• StarTrack Express
• StarTrack Security Express
• StarTrack Next Flight
• StarTrack Retail
• My StarTrack
• My StarTrack Online
• Transit Warranty

Products and services

• StarTrack Courier
• StarTrack Security Express Secure delivery service for sensitive documents, medical items, high-value goods, and government/defence materials. Offers constant monitoring with receipts at all handovers, Level BIL5 classification support, and National Security Co-ordination Centre oversight. Items are never left unattended.
• StarTrack Express Fast track freight delivery service for expedited Australia-wide shipments. Part of the core road and air freight network.
• StarTrack Premium Priority delivery service emphasizing speed, flexibility, and convenience. Includes Security Management Charge of 4.35%. Maximum dead weight of 22kg with dimensions up to 105cm x 60cm x 60cm.
• Fixed Price Premium Premium service with fixed pricing for customers seeking predictable costs. Available as one of the selectable service options for transit time estimation.
• StarTrack Road Express Domestic road freight service. Manual Handling Surcharge of $141 applies for items exceeding size limits (max dimensions 117cm x 60cm x 60cm, max dead weight 20kg). Minimum dimension of 5cm required.
• StarTrack Next Flight Priority air freight service leveraging dedicated Qantas Freight aircraft arrangements. Offers priority uplift and increased capacity on Qantas routes for faster domestic delivery. Includes Security Management Charge.
• StarTrack Special Services Customized logistics solutions for complex or specialized delivery challenges. Includes book-in consignment services for allocated time slots, controlled returns, and transfer movements.
• StarTrack International Overseas delivery services utilizing Australia Post's international delivery network. Includes International Documents and Packaging options and StarTrack Premium Box for international shipments.
• StarTrack Airlock Secure delivery service option available within the transit time estimation system. Fixed Price Airlock also available.
• Third Party Logistics Allows businesses to focus on core strengths while StarTrack handles logistics operations. Part of the broader service portfolio enabling supply chain solutions.
• Transit Warranty Optional insurance coverage for loss or damage during transit. Provides competitive industry rates, fast claim settlement, and no excess. Cover ranges from $100 to $5,000 at $1 per $100, with higher limits available for specific services.
• StarTrack Shop Online retail platform for purchasing StarTrack packaging products including boxes, satchels, labels, and custom co-branded packaging. Features account management and order history access.
• StarTrack Retail Retail-oriented service tier with separate payment processing (BSB 066 750) and dedicated invoicing. Targets customers with retail shipping needs.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• Qantas FreightcoreTechnology or IntegrationDedicated air-freighter service arrangement with Qantas Freight provides priority access to dedicated Qantas freighter aircraft for domestic air deliveries. This offers certainty of uplift and increased capacity on all Qantas flown routes, resulting in greater reliability and connecting deliveries to the world through the global reach of two iconic Australian brands.
• Australia PostcoreStrategic or Co-development PartnerStarTrack is a business of Australia Post and leverages the Australia Post Group infrastructure, retail network, and brand. This partnership provides access to Australia's largest delivery network, extensive Post Office locations, and integration with Australia Post's systems and services.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• FedEx: Global integrator with Australian operations covering express parcel, freight, and logistics. Comparable to StarTrack's Express, Premium, and International services, but with owned global air and ground networks.
• Aramex: Middle East-headquartered global logistics provider offering express parcel, freight, and eCommerce solutions. Comparable to StarTrack in service breadth and target customer segments, with broader regional and international reach.
• DHL Express: Global express integrator offering time-definite international and domestic shipping across 220+ countries. Competes with StarTrack in express parcel and cross-border services, with substantially broader international reach.
• Australia Post (Parcels & Express division): StarTrack's parent company and largest competitor in the Australian domestic parcel market. Operates a parallel parcel and express network serving consumers and SMBs via the Post Office retail footprint.
• UPS: Global integrator with Australian operations covering express parcel, freight, and supply chain solutions. Comparable to StarTrack's express parcel and international service tiers, but with broader global infrastructure.
• TNT Australia (FedEx Trade Networks): Australian operations of the FedEx-owned international integrator, offering domestic and cross-border express parcel and freight services. Overlaps with StarTrack's Express, Premium, and International offerings.

Direct peers

• Hunter Express: Australian road-express carrier focused on time-sensitive B2B and B2C parcel delivery. Directly comparable to StarTrack's Express and Premium services within the domestic road freight market.
• Toll Holdings: Australia-headquartered freight and logistics operator (now owned by Japan Post) offering road, air, and sea freight, plus contract logistics across the region. Directly comparable to StarTrack in domestic road freight, express parcel, and integrated logistics services for enterprise customers.
• CouriersPlease: Australia-focused parcel delivery carrier serving eCommerce and SMB customers with next-day and standard delivery. Directly competes with StarTrack Express and Road Express for domestic B2C parcel volume.

Regional players

• NZ Post / Pace: New Zealand's national postal operator with parcel and logistics capabilities similar to StarTrack's relationship with Australia Post. Comparable in service mix and government-backed postal network model, but operates in a separate geography.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/startrack_
• YouTubeyoutube.com/StarTrackLogistics
• Facebookfacebook.com/startrack
• LinkedInlinkedin.com/company/startrack

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about StarTrack