Contego Investigative Services

What Contego Investigative Services does

Contego Investigative Services is a U.S.-based Special Investigation Unit (SIU) and counter-fraud services firm headquartered in Orlando, Florida, founded in 2011. The company provides a comprehensive suite of investigative services to insurance carriers, third-party administrators (TPAs), self-insured organizations, and legal professionals across the United States. Its core service portfolio includes surveillance, unmanned surveillance, scene investigations, recorded statements, social media investigations, medical facility canvasses, backgrounds, subrogation recovery (delivered under the Contego Recovery sub-brand), and a full Counter Fraud / SIU Anti-Fraud Program. Supporting the service portfolio, Contego operates The Contego Institute, a training division offering CEU-eligible courses for adjusters and agents.

The company's technology stack combines licensed W-2 human investigators (many with prior FBI, DEA, and ATF experience) with proprietary tools, including a mobile-based social media investigation platform, a remote unmanned video surveillance system with military-grade encryption and 5-7 days of recording capacity, a client portal (contego.viewcases.com) for end-to-end case management with daily updates and SIU program metrics, and the Fraud Keeper analytics platform that sits on top of claims and case management systems to detect anomalies. Contego maintains ISO 27001, SOC 2 Type II, HIPAA, GDPR, and CCPA compliance and is a member of multiple sector bodies including IASIU, CLM, NCCI, and ACFE.

Commercially, Contego operates a B2B professional services model with quote-based per-assignment pricing, distributed via direct enterprise field sales, an inside sales team, and a client portal. The company is a wholly-owned subsidiary of London-based Charles Taylor Ltd following a 2024 acquisition, and in November 2024 acquired Investigation Specialists, Inc. (ISI) to expand surveillance capabilities and Southeast U.S. coverage. The Contego Recovery sub-brand extends the firm's offering into subrogation recovery across all insurance lines of business.

Name

Contego Investigative Services

Legal name

Contego Investigations, LLC

Website

https://contegosiu.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

101–250 employees

Short description

Contego Investigative Services is a U.S.-based SIU and counter-fraud investigation firm providing surveillance, subrogation recovery, social media investigations, and related services to insurance carriers, TPAs, self-insureds, and legal professionals nationwide.

Ownership category

akta.pro rank

Product category

Insurance Investigation Services

NAICS

Investigation and Personal Background Check Services (561611), Investigation and Security Services (5616)

SIC

Services-Engineering, Accounting, Research, Management (8700)

akta.pro industry

PRIMARYBPAAAFAH

Fraud, Waste & Abuse (FWA) Detection & SIU Support

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Claims Processing & Adjudication Support

SECONDARYBPAKAEAF

Digital/Online Investigations & OSINT (Non-cyber)

Business & Public Services/Security & Investigations Services/Private Investigation & Background Screening

SECONDARYBPAKAEAE

Litigation Support & Civil Investigations (Witness/Asset/Skip Tracing)

Business & Public Services/Security & Investigations Services/Private Investigation & Background Screening

Keywords

• Insurance fraud investigations
• Special investigation unit
• Counter-fraud services
• Claims investigation support
• Surveillance and subrogation

Headquarters

HQ city

Orlando

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. SIU Investigation Services: Special Investigative Unit services including surveillance, recorded statements, social media investigations, scene investigations, background checks, medical facility canvasses, and counter-fraud programs for insurance carriers and self-insured organizations.
2. Subrogation Recovery Services: Subrogation services through Contego Recovery brand, providing claims analysis, third-party investigations, and negotiation for maximum restitution across all lines of business including auto, property, liability, and specialty claims.
3. Continuing Education Unit Training: CEU eligible courses for industry professionals including anti-fraud training, surveillance training, and investigations courses. Offered as courses for adjusters, agents, and other industry professionals with tailored delivery options.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Contego Investigative Services is a national SIU (Special Investigation Unit) and counter-fraud investigation firm that provides insurance carriers, third-party administrators, self-insured organizations, and legal professionals with field surveillance, recorded statements, social media investigations, scene investigations, medical facility canvasses, background checks, unmanned remote surveillance, counter-fraud program support, and subrogation recovery services. Investigations are delivered by fully licensed, salaried W-2 investigators using proprietary mobile-based social media tools, military-grade encrypted surveillance systems, and a client portal for case submission, tracking, and reporting.

Product overview

Contego Investigative Services provides a unified suite of nationwide SIU (Special Investigation Unit) and counter-fraud investigation services to the insurance industry, insureds, and legal professionals. The portfolio spans eleven core investigative products: Surveillance, Unmanned Surveillance, Scene Investigations, Recorded Statements, Social Media Investigations (SMI), Medical Facility Canvasses, Backgrounds, Counter Fraud / SIU Anti-Fraud Program, and Subrogation Recovery (delivered via the Contego Recovery sub-brand). Supporting these is The Contego Institute, a training division offering CEU-eligible courses in Anti-Fraud Training and Surveillance/Investigations. The company operates entirely nationally across the U.S. and is backed by parent company Charles Taylor. All investigations are conducted by fully licensed, salaried W-2 investigators using proprietary technology and client-facing reporting portals.

Differentiator

Problem solved

Functional benefit

Products and services

• Surveillance

Quantifiable outcome

• Reduced $3M liability claim to $0 damages through strategic surveillance
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Investigation Specialists, Inc. (ISI)coreStrategic or Co-development Partner · 7 November 2024Acquisition of veteran surveillance provider Investigation Specialists, Inc. in November 2024. The partnership brings together complementary expertise enhancing investigative services and fraud mitigation capabilities. Strengthens footprint in the Southeast region and leverages ISI's deep industry expertise. ISI brings 40 years of experience delivering top-tier investigative services.
• Coalition Against Insurance FraudminorOthersProud member of the Coalition Against Insurance Fraud, a nonprofit alliance working to fight insurance fraud.
• International Association of Special Investigation Units (IASIU)minorOthersActive member and participant in IASIU activities including annual conferences and local chapter events.
• Florida Insurance Fraud Education Committee (FIFEC)minorOthersActive participant in FIFEC conferences and specialized training programs for insurance fraud detection and prevention in Florida.
• Council on Litigation Management (CLM)minorOthersActive member providing litigation management resources and professional development for claims and litigation professionals.
• Florida Association of Licensed Investigators (FALI)minorOthersActive member of FALI supporting licensed investigators in Florida with training and professional standards.
• Florida Association of Private Investigators (FAPI)minorOthersActive member of FAPI supporting private investigators in Florida with professional development and certification.
• Association of Certified Fraud Examiners (ACFE)minorOthersMember organization supporting certified fraud examiners with training, resources, and professional certification standards.

Scale indicators6 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Verisk: Large analytics and risk-assessment platform serving insurance carriers; owns ESIS and offers data-driven fraud detection that competes with and enables portions of Contego's workflow.
• LexisNexis Risk Solutions: Provides background checks, identity verification, and fraud/claims analytics to insurance and financial services, overlapping with Contego's background and data-driven investigation offerings.

Direct peers

• CoventBridge Group: One of the largest U.S. providers of SIU, fraud investigation, and subrogation services to insurance carriers and self-insureds, directly competing with Contego across the same core product set (surveillance, recorded statements, claims investigations).
• Sedgwick (SIS Investigations): Sedgwick's SIS Investigations unit provides insurance investigation and surveillance services to carriers and self-insureds, competing head-to-head with Contego in the same insurance-SIU channel.
• ESIS Inc. ESIS (a Verisk business) provides claims management, including investigative and fraud-detection services to insurance carriers and self-insureds, overlapping directly with Contego's SIU offerings.
• Frasco Investigative Services: National investigative services firm offering surveillance, background checks, and SIU services to the insurance industry, with similar customer base and product mix to Contego.
• Merlin Information Services: U.S. provider of insurance investigations, surveillance, and social media intelligence for carriers and TPAs; competes with Contego across core SIU and SMI service lines.
• The Berwyn Group: Insurance investigative services firm serving carriers and self-insureds with surveillance, claims investigation, and subrogation support, comparable to Contego in target customers and service mix.
• Command Investigations: U.S. firm specializing in insurance defense investigations, surveillance, and recorded statements for carriers and legal clients, comparable to Contego's core investigative offering.

Emerging players

• Hartman Public Investigators: Regional provider of insurance surveillance and SIU services with overlapping capabilities, though smaller in geographic footprint than Contego.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/contego-services-group

Compliance18 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Contego Investigative Services