Name

Synergy Solutions

Legal name

Synergy Solutions, Inc.

Website

https://synergysolutionsinc.com

Company type

Private

Founded year

1999

Operating status

Acquired

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Outsourced Contact Center Services (BPO)

NAICS

Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Technical Support & Helpdesk Contact Centers (BPAAAAAI), Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Channel/Partner Sales Support (Reseller Enablement, Deal Reg) (BPAAADAH)

Keywords

• Outsourced contact center
• Customer service outsourcing
• Inbound telemarketing services
• Outbound telemarketing services
• BPO contact center

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices13 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Outsourced Contact Center Services: Synergy Solutions provides outsourced customer contact solutions on behalf of Fortune 500/1000 companies. Revenue is generated through BPO service contracts delivering customer service, sales, technical support, outreach, enrollment services, and non-profit support via multiple channels including phone, email, chat, social media, and IVR.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

Synergy Solutions provides outsourced customer contact center / BPO services to Fortune 500/1000 enterprises, delivering customer service, sales, technical support, outreach, enrollment, and non-profit support 24/7/365 via phone, email, chat, social media, and IVR in English and Spanish. Programs are run on dedicated, shared, or hybrid agent staffing models and powered by the proprietary SPOT contact management platform.

Product overview

Synergy Solutions is an outsourced contact center services provider that offers a portfolio of customer interaction services rather than a software product platform. Their service offerings include Customer Service, Sales, Technical Support, Outreach, Enrollment Services, and Non-Profit support. They provide these services across multiple channels including phone, email, chat, social media, and IVR. They also offer industry-specific solutions for Retail/E-Commerce, Healthcare, Non-Profits, Financial Services, and Business-to-Business markets. Services are delivered 24/7/365 in English and Spanish through their US-based contact center network. They utilize proprietary technology including the SPOT (Synovative Power of Technology) system for contact management, workforce optimization, and quality management. Programs can run on their platform, client platform, or a customized hybrid combination.

Differentiator

Problem solved

Functional benefit

Brands

• STAR (Social Teleservices): B2B solutions rebranded segment focusing on social teleservices and business-to-business customer engagement solutions.

Products and services

• Customer Service Outsourced customer service delivery for enterprise clients across phone, email, chat, social media, and IVR channels, covering product inquiries, order management, returns, and general inquiries. Targeted at Fortune 500/1000 companies in retail/e-commerce, healthcare, financial services, telecommunications, and publishing.
• Sales Outsourced sales services including consumer sales, upsell/cross-sell, appointment setting, and lead generation delivered via phone, email, and chat. Targeted at enterprise clients in telecommunications, retail, financial services, and B2B technology and publishing.
• Technical Support Outsourced technical support services delivered across phone, email, chat, and IVR for enterprise clients, supporting their end customers with troubleshooting and product guidance.
• Outreach Proactive customer outreach services using live phone calls, pre-recorded messages, and email campaigns for enterprise clients in healthcare, financial services, publishing, non-profit, and B2B sectors, covering appointment setting, member/donor outreach, and product introduction.
• Enrollment Services Outsourced enrollment services for healthcare plans, insurance providers, and other membership-based organizations, supporting seasonal enrollment windows, member onboarding, and eligibility support across phone, email, chat, and IVR.
• Non-Profit Support Mission-aligned outsourced supporter engagement services for non-profit organizations and member associations, including donor/member care, membership renewal, fundraising, volunteer recruitment, event registration, and advocacy outreach.

Quantifiable outcome

• Reduced Average Handle Time from 12.50 to 6.50 minutes for healthcare client
• +3 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core and flagship.

• B2B Lead MachinecoreStrategic or Co-development Partner · 7 January 2014Strategic partnership to expand business-to-business offerings and lead generation capabilities. B2B Lead Machine collaboration enhanced Synergy's B2B solutions including STAR (Social Telesales Automation and Revolution) program rebranding.
• ShutterflyflagshipStrategic or Co-development PartnerFlagship outsourcing partnership recognized with ICMI's Best Outsourcing Partnership Award. Synergy provides customer contact services supporting Shutterfly's high-touch customer experience requirements.

Scale indicators6 records

Recent moves15 records

Expansion highlights5 records

Broad incumbents

• AnswerNet: Parent company of Synergy Solutions since the 2018 asset acquisition; multi-brand contact center network offering inbound, outbound, and automated contact center services nationally — directly comparable as a broader BPO portfolio that now houses Synergy as a specialty vertical brand.
• West Corporation (now Intrado): Large-scale communications and contact center services provider historically serving enterprise and regulated-vertical clients with voice, digital, and customer support — broader incumbent with overlapping enterprise BPO and compliance capabilities relevant to Synergy's regulated focus.

Direct peers

• Concentrix: Large-scale global customer experience and BPO provider delivering voice, digital, and analytics services to Fortune 1000 clients across healthcare, financial services, retail, and telecom verticals — directly comparable to Synergy's enterprise BPO customer base and service mix.
• Liveops: Virtual contact center provider delivering inbound/outbound customer service, sales, and technical support through a nationwide on-demand agent network — directly comparable in customer service and outbound teleservices delivery for enterprise clients.
• Foundever (formerly Sitel/Sykes): Global CX and BPO outsourcer providing customer service, sales, technical support, and back-office operations for enterprise brands across healthcare, financial services, and retail — directly comparable in vertically-segmented enterprise BPO delivery.
• Alorica: Privately-held contact center and CX outsourcer serving Fortune 1000 brands with inbound customer service, sales, technical support, and digital engagement — directly comparable to Synergy's scale, omnichannel, and Fortune-class positioning.
• Teleperformance: Global leader in outsourced omnichannel customer experience management, providing inbound/outbound voice, digital, and back-office BPO for enterprise clients across healthcare, financial services, retail, and telecom — directly comparable to Synergy's Fortune 500/1000 outsourced contact center model.
• Working Solutions: On-demand virtual contact center provider delivering customer care, sales, and technical support via a distributed agent model to enterprise clients — comparable to Synergy's customer service and sales support offerings, with a different (virtual) delivery model.
• TTEC (TeleTech): Customer experience and contact center outsourcing provider offering omnichannel customer care, sales, and technical support to enterprise clients in healthcare, financial services, and retail — directly comparable in service mix and Fortune-class customer orientation.
• Arise (now Cartesian): Virtual customer experience and contact center platform connecting enterprise brands with work-at-home customer service agents — directly comparable in omnichannel customer service, sales, and support outsourcing for enterprise clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/synergy_star
• Facebookfacebook.com/CallSynergySolutionsInc
• LinkedInlinkedin.com/company/synergy-solutions-inc----scottsdale-az

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Synergy Solutions