Woodfords Family Services

What Woodfords Family Services does

Woodfords Family Services is a Maine-based private nonprofit human services organization founded in 1969 that delivers educational, clinical, residential, and community support programs for individuals with special needs and their families across the lifespan. The organization operates youth programs (educational, clinical and family support, and foster care/adoption), adult programs (case management, community supports, and residential/shared living services), and a professional training center delivering Behavioral Health Professional (BHP) certification, Certified Medication Administration (CRMA), American Heart Association CPR/First Aid, and College of Direct Support coursework.

The operating stack is built on standard third-party platforms rather than proprietary technology: Relias Learning for BHP training delivery, Credible Behavioral Health for case management, UKG for payroll and HRIS, Adobe Connect for virtual training, Constant Contact for email communications, CAFAS for clinical outcome scoring, Eptura for facilities, and Applicant Pro for recruiting. Revenue is generated primarily through MaineCare billing under multiple service sections (28 RCS, 65 HCT, Day Treatment, 97 CRCF, and Section 21 Shared Living), supplemented by transactional training fees ($45–$225 per course) that are partially waived for DHHS Provider Agency employees billing MaineCare.

Services are delivered across five Maine locations — Westbrook (headquarters and Training & Resource Center), Manchester, Brewer, Bangor, and York — through direct employees in homes, schools, and community settings. Woodfords holds Council on Accreditation (COA) accreditation, reaches clients through community-based outreach and digital channels (woodfords.org, Facebook, LinkedIn, YouTube, Constant Contact newsletter), and recruits staff via a UKG Pro job board with role-specific listings for Ed Techs, BHPs, DSPs, and Shared Living providers. A consumer-facing credit-card payment portal and a publicly posted cybersecurity-incident substitute notice (dated 2026/03) are also part of the current operating footprint.

Name

Woodfords Family Services

Legal name

Woodfords Family Services

Website

https://woodfords.org

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Woodfords Family Services is a Maine-based nonprofit (founded 1969) delivering educational, clinical, residential, and community support services for individuals with special needs across all ages, funded primarily through MaineCare and supplemented by professional training fees.

Ownership category

akta.pro rank

Product category

Disability Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (624110), Services for the Elderly and Persons with Disabilities (624120), Educational Support Services (611710)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Family Advocacy, Parent Training & Support Services (EDAJAKAK)

akta.pro secondary industries

Family Resource Centers & Wraparound Support Services (EDACALAH), Family Coaching, Parent-Mediated & Home Visiting EI Services (EDACAFAJ)

Keywords

• Disability services
• Behavioral health training
• Residential support
• Foster care adoption
• Community case management

Headquarters

HQ city

Westbrook

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Human Services Program Delivery: Revenue generated from providing residential, case management, clinical, educational, and community support services to individuals with disabilities. Services are funded through MaineCare billing under various sections (28 RCS, 65 HCT, Day Treatment, 97 CRCF, Section 21 Shared Living).
2. Professional Training Services: Fees collected for training programs including BHP certification, CRMA certification, CPR/First Aid, and other professional development courses. Some training fees are waived for DHHS Provider Agency employees billing MaineCare.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Woodfords Family Services provides direct human services to people with intellectual and developmental disabilities and their families across Maine, including youth educational programs, clinical and family support, foster care and adoption, adult case management, community supports, and residential/shared living services. It also sells professional training and certification programs — most notably the Behavioral Health Professional (BHP) blended training program, CRMA medication administration, College of Direct Support, and American Heart Association CPR/First Aid courses — delivered through the Relias Learning platform and in-person live sessions at regional training centers.

Product overview

Woodfords Family Services is a human services organization offering a comprehensive portfolio of programs and services for people with special needs and their families in Maine. The organization operates as a multi-service platform providing: (1) Youth & Family Programs including educational, clinical/family support, and foster care/adoption services; (2) Adult Services including case management, community supports, and residential/shared living; (3) Professional Training including BHP certification, College of Direct Support, CPR/First Aid, and CRMA medication administration courses; and (4) School-based support services through Ed Tech programs. Services are delivered across Maine communities with locations in Westbrook (headquarters), Brewer, and Manchester. The BHP Training & Certification Program represents a significant training offering, delivered through a blended learning model combining Relias Learning online modules with in-person live sessions. Training is coordinated through the Westbrook Training & Resource Center and various community partner locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Youth Educational Programs Educational programs providing support and services to youth with special needs and their families in Maine communities, including school-based Ed Tech services in programs such as SPPS Pineland, Westbrook ECS, and ECS Pineland.
• Youth Clinical & Family Support Programs Clinical services and family support programs offering therapeutic interventions and assistance to youth with special needs and their families, including CAFAS-scored clinical outcomes.
• Foster Care & Adoption Programs Programs supporting foster care and adoption services, recruiting, training, and supporting families who provide homes for children with special needs in Maine.
• Adult Case Management & Community Supports Case management services for adults with intellectual and developmental disabilities, providing coordination of care and community-based support services delivered through the Credible Behavioral Health platform.
• Residential & Shared Living Services Residential support services and shared living arrangements for adults with special needs, funded through MaineCare Section 21 Shared Living and other residential service sections.
• Behavioral Health Professional (BHP) Training & Certification Program Comprehensive 35-hour blended training and certification program for individuals seeking to become Behavioral Health Professionals in Maine, combining 12 Relias Learning online modules with in-person live sessions, including Train-the-Trainer, Blended Learning, and Agency-Based tracks. Certification requires OSHA-compliant Bloodborne pathogens training and current Adult & Child CPR and First Aid certification.
• CRMA (Certified Medication Administration) Training 24-hour certification training for medication administration in residential and shared living settings, including CRMA Prep classes, Day 1-3 certification courses, Review, and Recertification classes. Required for personnel administering medications in Shared Living or Family-Centered Home Support settings under MaineCare Section 21.
• Shared Living Medication Administration Course Specialized medication administration training for primary home providers and others administering medication only to people living in the home in Shared Living and Family-Centered Home Support settings. Certification valid for 2 years; priced at $125 per participant.
• American Heart Association First Aid/CPR/AED Training Certification course covering basic first aid, CPR, and AED usage for adults, children, and infants, including response to cardiac and environmental emergencies and foreign object airway obstruction. Certification valid for two years; priced at $95 per participant.
• College of Direct Support Training Training program in partnership with the Maine College of Direct Support providing certification for Direct Support Professionals (DSP), including live day sessions covering modules MECDS 1-11 for comprehensive direct support training.

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Maine DHHS / MaineCarecoreOthersPrimary government partner providing funding through MaineCare billing for disability services under sections 28 RCS, 65 HCT, Day Treatment, 97 CRCF, and Section 21 Shared Living programs. This partnership is fundamental to service delivery and revenue generation.
• York Adult EducationminorImplementation/ SI/ Consulting PartnerPartner host location for BHP in-person training sessions in York, Maine.
• Heart of Maine United WayminorImplementation/ SI/ Consulting PartnerPartner host location for BHP in-person training sessions in Bangor, Maine.
• Brewer Community CenterminorImplementation/ SI/ Consulting PartnerCommunity partner location hosting BHP and CPR/First Aid training sessions in Brewer, Maine.
• Relias LearningcoreTechnology or IntegrationLearning Management System provider for BHP blended training curriculum, including 12 online modules and training registration portal.
• Harvard Pilgrim Health CareminorOthersHealth insurance provider offering HMO and HSA plans to Woodfords employees working 30+ hours per week.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Sevita Health (formerly The MENTOR Network): National-scale provider of home and community-based services for individuals with intellectual and developmental disabilities. Comparable population and HCBS service mix, but operates at materially greater scale and is investor-backed.
• The Arc of the United States: National federation of disability-advocacy and service organizations. Comparable in mission and family/individual support scope, but operates as an umbrella advocacy body rather than a direct service agency.

Direct peers

• Aspire Living & Learning: New England-based nonprofit providing residential, day, educational, and clinical services for individuals with developmental disabilities and autism. Directly comparable lifespan service model and human-services operating profile.
• Spurwink Services: Maine-based nonprofit providing behavioral health, intellectual/developmental disability, and educational services across the lifespan. Directly comparable to Woodfords in target population, MaineCare funding mix, and full-lifespan service model.
• LifeSkills Maine: Maine nonprofit offering case management, community supports, residential, and Shared Living services for individuals with intellectual and developmental disabilities. Closely comparable in service lines and MaineCare sections.
• Independence Association: Maine-based disability services nonprofit providing residential, community, and family support services. Comparable geographic scope, target population, and reliance on MaineCare billing.
• John F. Murphy Homes: Maine nonprofit supporting individuals with intellectual disabilities through residential, day, and community services. Comparable service portfolio, target population, and Medicaid funding model.

Regional players

• Maine Behavioral Healthcare: Maine-based behavioral health provider offering clinical and community mental-health services. Comparable in geographic scope and behavioral-health workforce training overlap, but anchored in clinical mental-health rather than IDD services.
• Catholic Charities Maine: Maine-based faith-affiliated nonprofit providing social services including behavioral health, family support, and disability services. Comparable geographic footprint and community-based delivery model, though broader in mission.

Others

• Relias (Training Vendor): LMS vendor whose platform powers Woodfords' BHP blended training. Included as an enabling technology peer illustrating the workforce-training ecosystem in which Woodfords' certification program operates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/WoodfordsFamilySvcs
• Facebookfacebook.com/woodfords
• LinkedInlinkedin.com/company/woodfords-family-services

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Woodfords Family Services