Headsets.com

What Headsets.com does

Headsets.com, Inc. is a privately held, founder-owned specialty e-commerce retailer that has sold office headsets exclusively since its founding in 1997 by Mike Faith. The company is domiciled in Tennessee with operational teams in Nashville and San Francisco, employs 51-100 people, and serves more than 1.6 million business and government customers across the United States, Canada, and the United Kingdom. Its product portfolio spans wired and wireless headsets for desk phones, computers, and unified-communications platforms, sold under the proprietary Leitner brand (including the Premium Plus and Premium Dongle lines) and through third-party brands such as Sennheiser, Plantronics, and Jabra. Accessory revenue includes electronic hookswitches, replacement batteries, chargers, ear cushions, and busy-light indicators priced between $25 and $138.

The business model is direct-to-consumer hardware sales via the headsets.com Shopify storefront, supported by 1-800 phone ordering, a 24/7 AI chatbot (Anita), email support, and a dedicated bulk/enterprise sales motion for orders of 10 or more units with tiered volume discounts up to 16 percent. Pricing per headset ranges from $77 for entry-level corded units to $525 for premium tri-device wireless models, with a 365-day return policy, free UPS Ground shipping in North America, a 60-day price-match guarantee, and a 5-year warranty on the Leitner line. Revenue mechanics are one-time hardware transactions plus accessory attach rather than recurring subscriptions, and the company explicitly positions its private ownership against publicly traded competitors on long-term service quality.

Underlying technology includes DECT wireless (offering up to 350-400 feet of range, materially beyond standard Bluetooth), proprietary audio features branded as FocusLight, UltraRange, UltraFlex, UniBase Conferencing, and CleanSound, and certified compatibility with more than twenty communications platforms including Zoom, Microsoft Teams, RingCentral, Cisco, Avaya, Polycom, Yealink, Mitel, 3CX, 8x8, and Five9. No external funding rounds, acquisitions, or parent-company relationships are disclosed, and the company continues to operate as a single independent entity with the founder serving as CEO.

Name

Headsets.com

Legal name

Headsets.com, Inc.

Website

https://headsets.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

51–100 employees

Short description

Headsets.com is a privately held, founder-owned specialty e-commerce retailer founded in 1997 that sells wired and wireless office headsets, accessories, and bulk-volume packages to more than 1.6 million businesses, contact centers, government agencies, and remote professionals across North America and the United Kingdom.

Ownership category

akta.pro rank

Product category

Office Headsets

NAICS

Electronics and Appliance Retailers (4492)

SIC

Retail-Computer & Computer Software Stores (5734)

akta.pro primary industry

Headphones & Personal Audio Retail (Earbuds, ANC, DACs) (CRACAEAG)

akta.pro secondary industries

Microphones, Headsets & Audio Input Devices (HDACAFAH), Audio Accessories (Ear Tips, Cables, Stands, Cases, Transmitters) (CRACANAM)

Keywords

• Office headsets
• Wireless headsets
• Call center headsets
• Headset accessories
• Telephony peripherals

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Hardware Sales: One-time hardware sales of office headsets ranging from wired USB headsets to wireless DECT headsets. Products include owned Leitner brand as well as third-party brands (Sennheiser, Plantronics, Jabra).

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Headsets.com is a specialist e-commerce retailer of office headsets and related accessories, selling wireless and corded headsets compatible with desk phones, computers, and mobile devices. The company offers its proprietary Leitner brand alongside third-party brands including Sennheiser, Plantronics, and Jabra, and serves both individual professionals via direct-to-consumer channels and enterprise customers through a dedicated bulk sales team with custom volume pricing.

Product overview

Headsets.com is North America's leading headset specialist, offering a comprehensive portfolio of office headsets and accessories primarily serving businesses and government agencies since 1997. The company specializes exclusively in telephone/computer headsets rather than consumer headphones or gaming headsets. The product lineup spans wireless and corded headsets across three main sub-brands: Leitner (their #1 best-selling proprietary brand with Premium Plus and Premium Dongle lines), third-party brands (Sennheiser, Plantronics, Jabra), and value-oriented Executive Pro products. The Leitner Premium Plus wireless series (LH270, LH275, LH280, LH370, LH375, LH380, LH570, LH575, LH670, LH675) offers tri-device compatibility for desk phone/computer/cell phone with UniBase conferencing technology, 5-year warranties, and up to 350 feet range. The Leitner Premium Dongle line (LH470, LH475) provides wireless computer connectivity via USB DECT dongle with similar features. Sennheiser OfficeRunner offers the longest range (400 feet) with 3-year warranty. Corded options include USB and desk phone connectivity from all brands. Accessories include batteries, chargers, electronic hookswitches, USB cables, ear cushions, and busy lights. The company differentiates through free lifetime product support, 365-day returns, free shipping, and volume purchasing programs with discounts up to 16%.

Differentiator

Problem solved

Functional benefit

Brands

• Leitner: Private label wireless headset brand sold exclusively through Headsets.com. Marketed as the #1 best-selling headset brand with 5-year warranty, UniBase conferencing technology, and UltraFlex headband features.

Products and services

• Leitner LH570 Wireless Office Headset Single-ear wireless office headset marketed as the #1 Best Seller, featuring FocusLight activity indicator, UltraRange 350-foot wireless, UltraFlex moldable headband, UniBase Conferencing for merging phone and computer calls, and a 5-year warranty. Priced at $288 and targeted at office professionals and contact center agents seeking clear calls and all-day comfort.
• Leitner LH275 Dual-Ear Wireless Headset Dual-ear wireless headset for maximum concentration in loud office environments, with UniBase Conferencing, CleanSound technology, up to 350 feet UltraRange, 5-8 hours talk time, and 5-year warranty. Priced at $427 and aimed at contact center and open-office users.
• Leitner LH575 Premium Plus Dual-Ear Wireless Headset Premium Plus dual-ear wireless headset with integrated FocusLight busy indicator, UltraFlex headband, UniBase conferencing between desk phone and computer, 5-year warranty, and 350 feet range. Priced at $356 and targeted at professionals needing tri-device-grade connectivity with both-ear focus.
• Leitner LH270 Over-the-Head Wireless Headset Single-ear over-the-head wireless headset with 5-year warranty, up to 350 feet range, UniBase conferencing, and 5-8 hours talk time. Marketed as a #1 Best Seller for office professionals. Priced at $369.
• Leitner LH470 Wireless Computer Headset Wireless computer headset with USB DECT dongle, up to 350 feet range, ultra noise-canceling microphone, FocusLight indicator, and 4-6 hours talk time. Priced at $191 and intended for computer/softphone-based professionals using platforms like Zoom and Microsoft Teams.
• Leitner LH670 Premium Plus Wireless Headset Premium Plus single-ear headset with tri-device compatibility (desk phone, computer, and Bluetooth/cell phone), featuring FocusLight, UniBase Technology, CleanSound, magnetic charging, and 5-year warranty. Priced at $399 and designed for executives and professionals needing a single headset across phone, PC, and mobile.
• Leitner LH280 On-the-Ear Wireless Headset Compact on-the-ear wireless headset with 5-8 hours talk time, 350 feet range, and UniBase Technology for desk phone and computer connectivity. Priced at $455 and suited to users preferring a lighter on-the-ear fit.
• Leitner LH370 / LH375 / LH380 Wireless Headsets Premium Plus single-ear headsets with cell phone Bluetooth connectivity in addition to desk phone and computer. Features UniBase Technology, FocusLight indicators, 5-year warranty, and 5-8 hours talk time. Pricing ranges from $469 (LH370) to $525 (LH375) to $497 (LH380), targeted at multi-device professionals.
• Leitner LH240 / LH245 Wired Telephone Headsets Corded desk phone headsets with UltraFlex adjustable headband and rotating mic boom. Available in single-ear (LH240 at $224) and dual-ear (LH245 at $229) versions with a 10-foot cord, suited to traditional office phone users.
• Leitner LH255 / LH255XL Dual-Ear USB Headsets Corded USB headsets with inline call control, optimized for Skype for Business. XL version features extra-large ear cushions. Priced from $229 to $271 and intended for unified communications and softphone users.
• Leitner LH230 Single-Ear USB Headset Corded USB headset for computer use with single-ear design. Priced at $224 and targeted at softphone-based office workers.
• Leitner LH475 / LH475XL Wireless Computer Headsets Premium Dongle wireless headsets with USB DECT dongle for computer connectivity. Dual-ear design with up to 350 feet range, FocusLight indicator, and 4-6 hours talk time. XL features extra-large ear cushions. Priced from $261 to $305.
• Sennheiser OfficeRunner Wireless Headset Longest-range wireless headset offering up to 400 feet coverage, noise-canceling microphone, ActiveGard hearing protection, convertible wearing style (over-the-head and on-the-ear), and compatibility with 98% of corded office phones. Priced at $429 with a 3-year warranty, marketed to office professionals needing maximum wireless range.
• Plantronics Savi 8210 Wireless Headset Convertible wireless headset connecting to phone, computer, and cell phone simultaneously via Bluetooth, with 10-13 hours talk time and a 2-year warranty. Priced at $259.95 and targeted at multi-device office professionals.
• Jabra Engage 65 SE Wireless Headset Single-ear wireless headset with active noise cancellation, touch screen base for call control, up to 490 feet range, 13 hours talk time, and 1-year warranty. Priced at $319.95 and aimed at contact center agents needing long-range wireless with noise cancellation.
• Jabra Evolve2 40 UC Computer Headset Wired USB-C headset with dual-ear design for PC/Mac, compatible with all softphones including Zoom and Microsoft Teams. Priced at $164.95 and suited to office workers using unified communications platforms.
• Plantronics Blackwire 8225 Computer Headset Wired USB-C headset with dual-ear design, noise-canceling microphone, inline call control, and leatherette ear cushions. Priced at $169 for office workers seeking a premium wired USB option.
• Sennheiser DeskMate Telephone / Computer Headset Wired single-ear headset with CircleFlex technology for comfort, working with corded desk phones via the Easy Connect bundle or via USB for computer use. 4-year warranty, priced from $252 (USB) to $314 (Easy Connect bundle).
• Executive Pro Overture Dual-Ear Corded USB Headset Most affordable binaural corded USB headset with noise-canceling microphone, USB plug-and-play for Mac and PC, inline volume control and mute, and TruComfort leatherette ear cushions. Priced at $91 as the entry-level offering for budget-conscious office users.
• Volume Purchasing Program Bulk ordering service offering volume discounts (up to 12% off for 10-24 headsets, up to 16% off for 25-49 headsets, custom pricing for 50+), free shipping, 60-day trials, dedicated support, and dedicated account managers for enterprise orders. Targeted at contact centers, call centers, and large organizations outfitting agent populations.
• Free Lifetime Product Support Complimentary lifetime technical support including FAQs, troubleshooting guides, video tutorials, and direct assistance via chat, email ([email protected]), and phone (1-800-HEADSETS). Available Mon-Fri, 9:15 AM - 5:30 PM Eastern and bundled with every headset purchase.
• 365-Day Return Policy Full refund guarantee within 365 days of purchase. Original packaging is helpful but not mandatory. Valid for up to 3 headsets per company.
• Free Shipping with 100% Price Protection Free UPS Ground shipping in North America with a price match guarantee within 60 days. If a lower price is found from a reputable retailer including Amazon, the company refunds 100% of the price difference.

Quantifiable outcome

• 1.6 million+ businesses and government agencies trust Headsets.com
• +4 more outcomes

Named customers24 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability2 records

Feature7 records

Partnerships

One partnership is on record.

• Soles4SoulsminorOthersPartnership with Soles4Souls, a Nashville-based charity that collects unwanted shoes and clothes for people in need. Headsets.com team members can participate by sending pre-loved items to the charity. This is a corporate social responsibility initiative rather than a commercial partnership.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Cyber Acoustics: Cyber Acoustics is a value-oriented headset and PC audio brand selling into education, call centers, and SMB use cases — the same value tier as Headsets.com's Executive Pro line.
• VTech (VTech Communications): VTech's communications division sells office and DECT headsets into SMB and small contact-center segments, with overlapping product positioning in the entry-level to mid-tier wireless office headset category.
• JLab: JLab is a growing direct-to-consumer audio brand whose work-from-home headsets (Go Work, Work Buds) increasingly overlap with the entry-level portion of Headsets.com's catalog, particularly for individual professionals and small offices.

Broad incumbents

• Microsoft (Surface Headphones / Teams Certified Audio): Microsoft certifies and recommends third-party headsets for Teams and is itself a headset maker (Surface Headphones). As the dominant UC platform, Microsoft shapes the demand environment for office headsets that Headsets.com sells.
• Logitech: Logitech sells headsets (Zone, H-series) alongside a much broader PC peripherals and video collaboration portfolio. It competes with Headsets.com directly in the office headset category but also competes in adjacent categories Headsets.com does not address.

Direct peers

• Poly (HP Poly): Poly (formerly Plantronics + Polycom), owned by HP, is a top manufacturer of office headsets (Savi, Blackwire, Voyager) and the underlying phone systems many of Headsets.com's customers pair with. Both target the same contact-center and enterprise UC use cases.
• Headsets Direct: Headsets Direct is a long-running direct-to-consumer office headset specialist with a similar product mix (Plantronics, Jabra, Sennheiser), directly competing with Headsets.com for the same SMB and enterprise buyer.
• EPOS (formerly Sennheiser Communications): EPOS, the enterprise audio spin-out from Sennheiser, sells premium office and contact-center headsets (IMPACT, ADAPT) into the same enterprise UC market. Headsets.com carries and competes with EPOS-adjacent SKUs in the same product slots.
• Sennheiser Communications: Sennheiser is both a key vendor (e.g., OfficeRunner) and a direct competitor in the office wireless headset segment. Headsets.com's brand 'longest range' positioning relies heavily on Sennheiser's product, making them simultaneously a partner and rival.
• Jabra (GN Audio): Jabra is one of the leading global manufacturers of office and contact-center headsets (Engage, Evolve series). Headsets.com actively resells Jabra products and competes with Jabra's own direct sales channel for the same enterprise and SMB buyers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/headsetscom

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Headsets.com