What Sentry Software does

Sentry Software SAS is a privately held, founder-owned French software company founded in 2004 and headquartered at La Défense in Paris. It develops IT infrastructure monitoring solutions that extend BMC's platforms—specifically BMC Helix Operations Management and BMC Helix Continuous Optimization—with vendor-agnostic hardware, storage, and application monitoring. Its core products include Hardware Sentry KM (server hardware monitoring), Storage Analyzer KM (SAN device monitoring), and Monitoring Studio X (application and custom-solution monitoring), complemented by add-on modules such as Storage All-in-One ETL, BMC Helix Exporter, MetricsHub, and numerous vendor-specific Knowledge Modules (EMC, HP 3PAR, IBM SVC/Storwize, NetApp, Pure Storage, Veritas, and backup platforms).

Technically, the company's offerings are built around an extensive Hardware Connectors Library (version 41) supporting 200+ platforms and multiple collection protocols (SNMP, IPMI, REST, WBEM, WMI, SSH). Its newer observability layer, MetricsHub, is built on OpenTelemetry and unifies infrastructure telemetry for streaming into BMC Helix. Products are packaged as Knowledge Modules and ETLs that are natively embedded within the BMC Helix platform, enabling deployment without external downloads. A REST API (documented via OpenAPI/Swagger) and OpenTelemetry support are available for programmatic access.

The business model is subscription/license-based: perpetual or non-perpetual software licenses priced on a "Licensed Capacity" model tied to computing power, plus an automatically renewing annual support program (24/7 telephone support, bug fixes, patches, and new releases). Pricing is quote-based and not publicly disclosed. Go-to-market is enterprise field sales combined with channel distribution through BMC, where Sentry has been a BMC MarketZone Direct partner since 2004. Customers are large enterprises and infrastructure/IT-operations teams across telecommunications, banking, oil and gas, government/defense, and IT services, including named logos such as Saudi Aramco, Orange, British Telecom, Commerzbank, NATO, Ericsson, Kyndryl, and Wipro.

Name

Sentry Software

Legal name

Sentry Software SAS

Website

https://sentrysoftware.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Sentry Software develops vendor-agnostic hardware, storage, and application monitoring solutions—Knowledge Modules and ETLs natively embedded in BMC Helix—serving large enterprise IT operations teams across telecom, banking, energy, and government worldwide.

Ownership category

akta.pro rank

Product category

IT Infrastructure Monitoring Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Server Management, Orchestration & BMC/Remote Admin Systems (HDACABAK)

akta.pro secondary industry

Server Firmware, BMC & Remote Management (iDRAC/iLO/IPMI) (HDABADAL)

Keywords

• Infrastructure monitoring software
• Hardware monitoring connectors
• Storage area network monitoring
• BMC Helix integration
• OpenTelemetry observability

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses: Perpetual or subscription-based software licenses with licensed capacity based on computer power or specified capacity. Customers install products on owned or leased hardware.
2. Annual Support Services: Annual support program includes 24/7 telephone support, bug fixes, patches, workarounds, and new releases for enrolled products. Automatic annual enrollment unless terminated with 30 days notice.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Sentry Software develops and sells vendor-agnostic hardware, storage, and application monitoring Knowledge Modules and ETL integrations that extend BMC Helix Operations Management and BMC Helix Continuous Optimization. Its products enable enterprises to monitor servers, SAN devices, network equipment, and business-critical applications across 200+ hardware platforms using standard protocols (SNMP, IPMI, REST, WBEM, WMI, SSH), with newer offerings built on OpenTelemetry (MetricsHub, BMC Helix Exporter) for next-generation observability.

Product overview

Sentry Software is a BMC Helix ecosystem partner that develops a portfolio of monitoring solutions including Knowledge Modules (KMs) and ETLs. The core offerings consist of Hardware Sentry KM for comprehensive server hardware monitoring, Storage Analyzer KM for SAN device monitoring, and Monitoring Studio X for application monitoring. These solutions are extended through Storage All-in-One ETL and BMC Helix Exporter/MetricsHub for capacity optimization and next-generation observability built on OpenTelemetry. The Hardware Connectors Library (version 41) provides the underlying protocol support for monitoring diverse hardware platforms including servers, storage systems, network devices, and virtual environments. Additional specialized KMs cover backup solutions (CA ArcServe, EMC Networker, HP Data Protector, IBM Spectrum Protect, Veritas NetBackup), storage arrays (EMC, HP 3PAR, IBM, NetApp, Pure Storage), and high-availability systems (Veritas Cluster Server). All products integrate natively with BMC Helix Operations Management and BMC Helix Continuous Optimization platforms.

Differentiator

Problem solved

Functional benefit

Products and services

• Hardware Sentry KM Primary hardware monitoring solution that monitors processors, disks, fiber ports, controllers, network adapters, temperature sensors, batteries, blades, fans, GPUs, memory modules, power supplies, and other components on all servers. Natively embedded in BMC Helix Operations Management.
• Storage Analyzer KM Monitors SAN devices including disk arrays, fiber switches, and tape libraries from vendors such as EMC, IBM, HP, Hitachi, Brocade, Cisco, and Quantum. Natively embedded in BMC Helix Operations Management.
• Monitoring Studio X Monitors business-critical applications and brings monitoring and diagnosis data for applications and custom-built solutions within BMC Helix.
• Storage All-in-One ETL ETL solution that gathers SAN infrastructure information to efficiently manage current and future storage capacity needs, integrated with BMC Helix Continuous Optimization.
• BMC Helix Exporter Enables seamless streaming of metrics from any OpenTelemetry source into BMC Helix, turning telemetry into clear, actionable insights for next-generation observability.
• MetricsHub
• Hardware Connectors Library Comprehensive library of hardware connectors supporting monitoring across blade chassis, HP-UX, IBM AIX, Linux, Windows, network devices, Oracle Solaris, out-of-band management, storage systems, and VMware ESX platforms, using protocols including SNMP, IPMI, REST, WBEM, WMI, and SSH.

Quantifiable outcome

• More than 100,000 systems monitored worldwide
• +1 more outcomes

Named customers29 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

One partnership is on record.

• BMC Software (BMC Helix)coreStrategic or Co-development PartnerSentry Software has been a BMC MarketZone Direct partner since 2004. They develop Knowledge Modules (KMs) and ETLs that extend BMC Helix IT Operations Management and IT Service Management solutions. Products are natively embedded in BMC Helix. Awarded BMC MarketZone Partner of the Year 2025 for leadership and innovation in delivering trusted monitoring solutions.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Paessler (PRTG): PRTG Network Monitor and PRTG Hosted Monitor provide unified infrastructure monitoring across servers, storage, and network devices using SNMP, WMI, SSH, and other protocols — closely overlapping Sentry's protocol-based multi-vendor monitoring approach.
• Virtana: Specializes in storage and infrastructure performance monitoring, capacity optimization, and migration planning for hybrid enterprise environments — directly adjacent to Sentry's Storage Analyzer KM and Storage All-in-One ETL offerings.
• ScienceLogic: Independent IT infrastructure monitoring platform with strong multi-vendor hardware and storage monitoring capabilities (SL1). Directly comparable to Sentry in providing vendor-agnostic infrastructure visibility to enterprise IT operations teams.
• Zabbix: Open-source enterprise infrastructure monitoring platform supporting SNMP, IPMI, SSH, and other protocols across servers, storage, and network devices — the same protocol stack and use cases Sentry addresses, though without BMC Helix native embedding.

Broad incumbents

• SolarWinds: Broad IT infrastructure monitoring suite (including SolarWinds Observability, Server & Application Monitor, Storage Resource Monitor) that competes with Sentry in server, storage, and SAN visibility across heterogeneous enterprise environments.
• BMC Software: The platform vendor whose BMC Helix Operations Management hosts Sentry's Knowledge Modules. BMC offers overlapping infrastructure monitoring capabilities as part of a much broader IT operations portfolio, but does not specialize in the deep vendor-agnostic hardware connector niche Sentry serves.
• Dynatrace: Enterprise observability and AIOps platform with infrastructure monitoring modules covering servers, storage, and network devices. Competes for the same IT operations budget as BMC Helix + Sentry, especially in large regulated enterprises.
• ManageEngine (Zoho): Suite of IT management tools including OpManager for network and server monitoring and Applications Manager for infrastructure monitoring. Targets similar IT operations buyers as Sentry but with a broader, less BMC-tied product portfolio.
• Datadog: Cloud-native observability platform increasingly expanding into on-prem infrastructure and OpenTelemetry-based hardware monitoring. Represents the strategic threat of cloud-first vendors encroaching on Sentry's traditional BMC-centric footprint.
• ServiceNow Observability (Lightstep / Cloud Observability): ServiceNow's ITOM and observability offerings increasingly compete with BMC Helix in enterprise IT operations management, representing a platform-level displacement risk for Sentry's BMC-native go-to-market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/sentrysoftware

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sentry Software