CMP

What CMP does

CMP is a UK-based workplace relations consultancy founded in 1989 that provides independent workplace investigations, mediation, training, and culture change services exclusively to employer clients and HR/ER teams. The firm holds BS102000:2018 (British Standard for investigative services) and ISO27001 accreditations, and is the only UK organisation to have established proprietary Best Practice Standards for workplace investigations. Its core operations are delivered through a network of 150+ vetted associates and 100+ hand-picked experts providing 6,000+ days of support annually, with over 300 investigations conducted each year.

The company's service portfolio comprises four interconnected revenue streams: per-case workplace investigations (grievances, disciplinary, whistleblowing, NHS never-events), workplace mediation (external, group, neutral assessment), ILM-recognised training programmes (Professional Workplace Mediator and Professional Workplace Investigator, both six-day courses), and call-off/retained contracts providing employers with a managed suite of ER services with KPI reporting. Supporting offerings include Resolution Framework development, legacy issue resolution, Harnessing Difference behavioural programmes, and neutral assessment. The technology stack is entirely standard off-the-shelf (Microsoft 365, Salesforce, ClickUp, Xero, WordPress) with no proprietary platform; differentiation is domain-led rather than technology-led.

Commercially, CMP operates a B2B enterprise sales model targeting UK employers in healthcare (NHS Trusts), public sector, education, transport (Network Rail, London Underground, Great Western Railway), defence (British Army), government (Cabinet Office), sport (Kent FA), and creative arts. Pricing is opaque and quote-based, structured around per-engagement fees, per-delegate training fees, and multi-year retained call-off contracts with named client relationship managers. The company is self-funded with no institutional investment and is partly governed through an Employee Ownership Trust (EOT) structure.

Name

CMP

Legal name

Conflict Management Plus Limited

Website

https://cmpsolutions.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

51–100 employees

Short description

CMP is a UK workplace relations consultancy founded in 1989 providing independent workplace investigations, mediation, ILM-recognised training, and culture change services exclusively to employer clients in healthcare, public sector, transport, defence, and education.

Ownership category

akta.pro rank

Product category

Workplace Relations Consulting

NAICS

Administrative Management and General Management Consulting Services (541611), Other Management Consulting Services (541618)

SIC

Services-Management Consulting Services (8742), Services-Management Services (8741)

akta.pro primary industry

Business Continuity, Crisis Management & Operational Resilience (BPAHAFAK)

Keywords

• Workplace mediation services
• Workplace investigations
• HR consulting
• Employee relations
• Conflict resolution

Headquarters

HQ city

Bassingbourn

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Workplace Investigation Services: CMP conducts independent workplace investigations including grievances, disciplinary matters, whistleblowing concerns, company-led investigations, student complaints, and NHS never-events. Over 300 investigations are conducted annually. Revenue is generated through per-case fees and call-off contract arrangements.
2. Workplace Mediation Services: CMP provides impartial mediation to restore working relationships. Services include external mediation, group mediation, neutral assessment, and senior-level dispute resolution. Revenue is earned per case or via retained contract arrangements.
3. Training & Development Programmes: CMP delivers accredited training courses including Professional Workplace Mediator (ILM-recognised), Professional Workplace Investigator, and behavioural change programmes. Courses are delivered on scheduled dates (e.g., June 2026, September 2026, November 2026) and as bespoke in-house programmes. Revenue generated through course fees per delegate.
4. Call-Off Contracts for ER and HR Processes: CMP offers call-off contracts providing employers access to a full suite of specialist services on an as-needed basis. Contract offering includes agreed Key Performance targets, monthly reporting, flexible billing arrangements, ISO27001 security, and a dedicated management team.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

CMP (Conflict Management Plus Limited) is a UK workplace relations consultancy that provides independent workplace investigations, professional mediation, accredited training (Professional Workplace Mediator and Professional Workplace Investigator), culture change programmes, and call-off ER/HR support services. Services are delivered by a network of over 150 vetted associates to UK employers and HR/employee relations teams across sectors including healthcare, education, government, private sector, sport, and charities.

Product overview

CMP (Conflict Management Plus) is a workplace relations consultancy offering a portfolio of interconnected services focused on mediation, investigation, training, and culture change. Core offerings include Workplace Mediation Services (for external and internal delivery), Workplace Investigation Services (grievances, disciplinary, whistleblowing), and Professional Training programmes (PWM and PWI). Supporting services include Neutral Assessment, Resolution Coaching, and Call-Off Contracts for ongoing retained support. The company operates from a foundation of British Standards accreditation (BS102000) and ISO27001 certification, delivering services through a network of over 150 vetted associates across the UK.

Differentiator

Problem solved

Functional benefit

Products and services

• Workplace Mediation Services Professional external and internal workplace mediation services to resolve conflicts between colleagues, restore working relationships, and rebuild trust. Includes group mediation, neutral assessment, and support for senior-level disputes with mediators assigned within five working days. Targeted at UK employers and HR teams.
• Workplace Investigation Services Independent workplace investigations covering grievances, disciplinary matters, whistleblowing concerns, bullying, harassment, discrimination, safeguarding, and NHS never-events. CMP conducts over 300 investigations annually as the UK's largest investigation provider. Targeted at UK employers.
• Professional Workplace Mediator (PWM) Training ILM-recognised six-day mediation training programme meeting Civil Mediation Council and College of Mediators standards. Equips participants with skills to resolve workplace conflict through role plays, exercises, and written assessment. Targeted at HR professionals, managers, and aspiring mediators.
• Professional Workplace Investigator (PWI) Training ILM-endorsed six-day training course providing comprehensive skills for running fair, consistent, and robust workplace investigations in line with CMP's best-practice standards. Targeted at HR professionals and aspiring workplace investigators.
• Grievance and Disciplinary Outsourcing Outsourcing services for grievance and disciplinary procedures through a call-off contract providing access to investigators, mediators, hearing managers, harassment advisors, and neutral assessment facilitators with agreed KPIs and monthly reporting. Targeted at UK employers seeking external ER support.
• Legacy Issue Resolution Specialist support for resolving past complaints, flawed processes, or unresolved conflicts that are damaging organisational reputation, combining independent insight with tailored training, coaching, and mediation. Targeted at UK organisations with unresolved historical workplace issues.
• Resolution Framework Development Structured approach to embedding early resolution culture through developing internal skills and capability, establishing facilitation and quality conversation training, and tailoring frameworks to organisational values. Targeted at UK employers seeking to institutionalise conflict resolution.
• Culture Change Programmes Restorative processes to rebuild trust and engagement through listening, culture reviews, process reviews, re-investigations, coaching, and team support focused on psychological safety and shared values. Targeted at UK organisations seeking cultural transformation.
• Harnessing Difference Programme Behavioural change programme focused on EDI that teaches harnessing differences in personalities, attitudes, and approaches as sources of positive challenge, learning, and innovation. Covers empathy, reflective listening, self-awareness, and courageous conversations. Targeted at teams, leaders, and employee network groups.
• Neutral Assessment Informal process providing in-depth analysis of team member experiences and dynamics to identify core issues and practical solutions, helping organisations understand underlying causes of conflict. Targeted at UK employers and HR teams.
• Call-Off Contract for ER and HR Processes Flexible retained service offering access to CMP's full suite of expert services including investigators, mediators, hearing managers, harassment advisors, and neutral assessment facilitators with agreed KPIs, monthly reporting, and dedicated team management. Targeted at large UK employers and public sector organisations.

Quantifiable outcome

• 92% of CMP mediations reach an agreed outcome; 97% of participants report a positive, useful, and empowering mediation experience.
• +6 more outcomes

Named customers18 records

Segments10 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Citation: Citation provides HR, employment law, and compliance support on a subscription basis to UK businesses. It overlaps with CMP for HR advisory and training budget, particularly for clients seeking outsourced HR support across employment relations issues.
• Croner: Croner is a long-established UK HR, employment law, and health & safety consultancy providing advisory, retained, and training services to employers. While broader than CMP and not specialised in workplace investigations, it competes for the same HR/ER budget at UK mid-market and enterprise clients.
• AdviserPlus: AdviserPlus is a UK HR advisory and consulting firm offering HR transformation, employment law, and employee relations support to mid-market and enterprise clients. Comparable in its HR/ER buyer and outsourced advisory delivery model, though broader than CMP's investigation-led proposition.
• ELAS Group: ELAS provides employment law, HR, and health & safety consultancy to UK employers, with retained HR support and tribunal representation. Comparable in serving HR/ER teams but with an employment-law-led delivery model rather than specialist investigation practice.
• Peninsula Group: Peninsula is a major UK provider of employment law, HR, and health & safety services to SMEs and mid-market clients. It overlaps with CMP on workplace policy advisory and HR outsourcing, although its core is employment law rather than specialist mediation or independent investigations.

Emerging players

• Inspired People Consultancy: Inspired People Consultancy is a smaller UK HR and employee relations advisory practice providing investigations, mediation, and ER support. Comparable in service mix to CMP but at a smaller scale and without the national associate network or scale of investigations.

Regional players

• Make UK (formerly EEF): Make UK / EEF provides HR, employment law, and workplace relations support primarily to UK manufacturers. Operates in the same HR/ER consultancy market as CMP but is sector-focused and competes for a narrower buyer base.

Others

• Acas: Acas is the UK statutory body for employment relations, providing conciliation, mediation, and advisory services. While not a competitor (it is publicly funded), Acas shapes buyer expectations, sets baseline service models, and is a referring body that frames the procurement environment in which CMP competes.

Direct peers

• Resolve HR: Resolve HR is a UK HR consultancy providing workplace investigation, mediation, and ER advisory services to employers. It directly competes with CMP for the same HR/ER buyer and offers an overlapping suite of independent investigations and resolution services.
• The TCM Group: The TCM Group is one of the UK's largest workplace mediation and conflict management specialists, providing mediation, investigation, and training services to employers across sectors. Directly comparable to CMP's core mediation and investigation practice and a key substitute for HR teams evaluating providers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/conflict-management-plus
• Xx.com/cmpresolutions

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CMP