ZAP Clinic
ZAP Clinic is Indonesia's largest professional aesthetic clinic chain, operating 100+ outlets that deliver 239+ laser-based hair-removal, facial, body, and wellness treatments to Indonesian retail consumers across multiple sub-brands including ZAP Premiere and MEN/O/LOGY.
- Company typePrivate
- Founded2009
- HeadquartersJakarta, Indonesia
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What ZAP Clinic does
ZAP Clinic, operated under PT. Zulu Alpha Papa, is Indonesia's largest professional aesthetic clinic chain, founded in 2009 as a pioneer in light-based hair removal. The company has scaled to 100+ integrated outlets across Indonesia, predominantly in prime shopping mall locations, and now offers 239+ treatments spanning hair removal, facial, body, and health/wellness services. Its technology stack is anchored by proprietary light-based systems — ZAP Pulsed Light (ZPL), Super Hair Removal (SHR) combined with Long Pulsed Laser, and the Pro Yellow Laser (577nm yellow diode laser, German-engineered with US FDA clearance) — supported by Photo Facial combinations (Laser Q-Switched Nd:YAG + IPL Rejuvenation + Oxy Infusion). Certified aesthetic doctors, dermatologists, nurses, and facial therapists deliver treatments under standardized protocols.
The business operates a diversified revenue model: per-treatment services at price points ranging from Rp 199,000 entry-level facials to Rp 6,000,000+ premium combinations; lifetime hair-removal memberships (Rp 4,999,000-14,999,000) and series packages (6x, 12x) creating recurring revenue; gift cards (minimum Rp 299,000, three-year validity); and JUVA by ZAP skincare product sales through a proprietary E-Store and Indonesian marketplaces (Blibli, Shopee, Tokopedia). Distribution combines company-owned physical outlets, online booking (website, WhatsApp, Go Booker-powered reservation system), and marketplace storefronts.
The company serves a primarily female Indonesian consumer base via ZAP Clinic, with premium affluent customers via ZAP Premiere, male grooming via MEN/O/LOGY (described as Indonesia's first male beauty clinic), and health/wellness customers via ZAP Health. Its go-to-market is direct-to-consumer with field-sales elements for premium-tier ZAP Premiere consultations. The company is privately held, founder-owned, headquartered in Jakarta, and has been selected by Endeavor Indonesia (2018); no external venture capital or private equity investment is disclosed in the available data.
ZAP Clinic firmographics
Firmographics- Name
- ZAP Clinic
- Legal name
- PT. Zulu Alpha Papa
- Website
- https://zapclinic.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- ZAP Clinic is Indonesia's largest professional aesthetic clinic chain, operating 100+ outlets that deliver 239+ laser-based hair-removal, facial, body, and wellness treatments to Indonesian retail consumers across multiple sub-brands including ZAP Premiere and MEN/O/LOGY.
- Ownership category
- akta.pro rank
Where ZAP Clinic is headquartered
LocationHeadquarters
- HQ city
- Jakarta
- HQ country
- Indonesia
- HQ region
- Asia
Offices12 records
Markets served
ZAP Clinic business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Treatment Services: Pay-per-treatment model for aesthetic services including laser treatments, facials, hair removal, body treatments, and drips. Customers book individual sessions at varying price points based on treatment complexity.
- Membership Subscriptions: Lifetime Hair Removal Membership and series-based packages (6x, 12x) providing recurring revenue through prepaid treatment packages with significant discounts. Starting from Rp 4,999,000 for lifetime underarm hair removal.
- Product Sales (JUVA): Sale of skincare products under JUVA by ZAP brand including cleansers, serums, moisturizers, and supplements through E-Store and marketplaces.
- Gift Cards: Gift card sales with minimum balance of Rp 299,000, valid for 3 years with top-up capability
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Entry-level facial and basic treatments |
| Unit Pricing | Pay-as-you-go | Mid-range laser and skinboosters |
| Unit Pricing | Pay-as-you-go | Premium combination treatments |
| Subscription | Multi-year contract | Lifetime Hair Removal Membership |
| Subscription | Annual | ZAP Exclusive Membership |
| Unit Pricing | Pay-as-you-go | JUVA Skincare Products |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels7 records
ZAP Clinic product offering
Product offeringCore offering
ZAP Clinic is a beauty clinic chain that delivers professional aesthetic treatments using light-based and laser technologies, including hair removal, facial, body, and skin rejuvenation services across 100+ outlets in Indonesia. It operates multiple sub-brands (ZAP Premiere, MEN/O/LOGY, JUVA, ZAP Health) targeting different customer segments and also sells its own branded skincare products (JUVA) via online channels. Revenue comes predominantly from per-treatment service fees, prepaid membership subscriptions, and direct product sales.
Differentiator
Problem solved
Functional benefit
Brands
- ZAP Premiere: Premium beauty clinic services using advanced technology and expert professionals for more personalized skin solutions.
- MEN/O/LOGY
- JUVA
- ZAP Health
Products and services
- ZAP Clinic Aesthetic Treatments Core retail beauty clinic service offering 239+ aesthetic treatments including hair removal (SHR, LHR, IPL), facials, IPL Rejuvenation, Photo Facial Glow/Acne, Pro Yellow Laser, body treatments, skinboosters, and IV drips. Targeted at Indonesian women and men seeking professional cosmetic services, with treatments priced from Rp 149,000 and booked via website, WhatsApp, app, or in-store.
- Photo Facial Glow Signature ZAP facial combining three technologies (Q-Switched Nd:YAG laser, IPL Rejuvenation, and Oxy Infusion) in one session for skin rejuvenation and brightening. Aimed at consumers seeking an all-in-one premium facial experience.
- Double Pro Yellow Laser Premium laser treatment using the world's first 577nm yellow diode laser with highest hemoglobin absorption, targeting vascular lesions, redness, freckles, and skin brightening. Priced from Rp 1,149,000 and available at ZAP outlets.
- Underarm Hair Removal Combo (SHR + LHR) Bundled hair removal treatment combining SHR and Long Pulsed Laser technologies for underarm hair removal with added skin texture benefits. Targeted at entry-level and recurring customers.
- ZAP Premiere Premium Aesthetic Clinic Premium-tier beauty clinic sub-brand offering advanced laser and dermatological procedures with exclusive membership benefits, located in upscale Jakarta malls (Senayan City, Pondok Indah, Menteng, Central Park, Kota Kasablanka, Puri Indah). Targeted at affluent consumers seeking exclusive personalized skin solutions.
- MEN/O/LOGY by ZAP Indonesia's first men's grooming clinic offering male-focused aesthetic treatments including hair removal, skin care, and grooming services. Targeted at male consumers seeking professional grooming in a dedicated male-oriented environment.
- Z Weight Loss Program Doctor-supervised weight management program under ZAP Health combining weekly injection therapy with a lifestyle reset for metabolic improvement and sustainable appetite control. Targeted at health-conscious individuals seeking medically guided weight loss.
- IV Drips Home Care Service Home-service IV drip treatment offering, an expansion of the in-clinic Drips & Health category, allowing customers to receive IV drip treatments at their location. Targeted at busy or homebound health-conscious consumers.
- JUVA by ZAP Skincare Products ZAP's proprietary skincare product brand including cleansers (Face Wash Rp 59,000), serums (Rp 125,000-189,000), moisturizers, deodorant, and supplements with premium formulas designed to support treatment results. Sold via ZAP E-Store and Shopee/Tokopedia/Blibli marketplaces to consumers maintaining their in-clinic results at home.
- ZAP Lifetime Hair Removal Membership Subscription membership offering lifetime access to specific hair removal treatments for a one-time upfront fee (Underarm Hair Removal Rp 4,999,000; Women Brazilian VI Rp 14,999,000). Targeted at recurring customers seeking long-term hair removal value and creating switching costs.
- ZAP Exclusive Membership Annual premium membership starting from Rp 5,000,000 providing ZAP Exclusive members with premium customer benefits across the network. Targeted at loyal and premium-tier customers.
- ZAP Gift Cards Gift card product with minimum Rp 299,000 balance, 3-year validity, and top-up capability, redeemable for ZAP treatments and products. Targeted at gifting occasions for friends and family.
Quantifiable outcome
- 100+ integrated outlets serving customers across Indonesia
- +2 more outcomes
Companies that use ZAP Clinic
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
ZAP Clinic technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature5 records
ZAP Clinic partnerships and signals
Strategic signalScale indicators12 records
Recent moves6 records
Expansion highlights6 records
ZAP Clinic competitors and assessment
Company assessmentDirect peers
- London Beauty Centre: Indonesian beauty clinic chain providing hair removal, facial, and skin treatments via a multi-city storefront footprint. Similar service mix and target customer (Indonesian women seeking professional aesthetic services).
- Skin+ (by GWS Beauty): Indonesian aesthetic clinic offering laser hair removal, facials, and skin treatments through a growing chain. Directly comparable in service portfolio and customer demographic to ZAP Clinic.
- Natasha Skin Care: Indonesia-wide beauty clinic chain focused on facial, body, and hair-removal services with a mid-market positioning similar to ZAP Clinic. Operates a comparable mall-based outlet network targeting female consumers.
- Miracle Aesthetic Clinic: Indonesian aesthetic clinic chain offering skin care, laser, and body treatments through a multi-outlet retail model. Competes head-to-head with ZAP in the premium-to-mid aesthetic category.
- Erha Clinic (PT Erha Dermatologi): One of Indonesia's largest dermatology-led beauty clinic chains. Directly comparable to ZAP in offering laser hair removal, facial, and body treatments delivered by certified dermatologists across multiple outlets in Indonesia.
- Dermaster Clinic: Indonesia-based aesthetic clinic chain providing laser and skin treatments. Overlaps with ZAP in hair removal, anti-aging, and skin rejuvenation categories with a similar dermatologist-supervised model.
Regional players
- Clique Clinic (Malaysia): Malaysian aesthetic clinic providing laser, skin, and body treatments. Comparable in service mix to ZAP and useful as a regional Southeast Asian benchmark for premium aesthetic clinic operations.
- The Aesthetic Studio (Singapore): Singapore-based medical aesthetics chain offering laser hair removal, facials, and body treatments. Comparable service portfolio and clinical model; serves Southeast Asian consumers but in a different geography than ZAP.
Broad incumbents
- Galderma: Global medical-aesthetics company supplying injectables, skincare, and dermatology solutions. Not a clinic operator itself, but provides many of the products and consumables ZAP and peers rely on, shaping the supply side of the category.
- Allergan Aesthetics (AbbVie): Global medical aesthetics leader behind Botox and skincare franchises. Influences the technology and product landscape ZAP operates in, particularly around injectables and skinbooster treatments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
ZAP Clinic social profiles
Digital presenceZAP Clinic financial estimates
Financial estimateRevenue estimate
Valuation estimate
ZAP Clinic leadership team
Management profileNumber of profiles
ZAP Clinic subsidiaries and ownership
Company hierarchySubsidiaries4 records
ZAP Clinic funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ZAP Clinic M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ZAP Clinic
What does ZAP Clinic do?
ZAP Clinic is a beauty clinic chain that delivers professional aesthetic treatments using light-based and laser technologies, including hair removal, facial, body, and skin rejuvenation services across 100+ outlets in Indonesia. It operates multiple sub-brands (ZAP Premiere, MEN/O/LOGY, JUVA, ZAP Health) targeting different customer segments and also sells its own branded skincare products (JUVA) via online channels. Revenue comes predominantly from per-treatment service fees, prepaid membership subscriptions, and direct product sales.
Is ZAP Clinic a public or private company?
ZAP Clinic is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ZAP Clinic founded?
ZAP Clinic was founded in 2009. It employs 1,001 to 5,000 people.
Where is ZAP Clinic based?
ZAP Clinic is headquartered in Jakarta, Indonesia, in the Asia region.
How does ZAP Clinic make money?
Four revenue lines are on record. Treatment Services are the primary driver. The others are membership Subscriptions, product Sales (JUVA) and gift Cards.
Who are ZAP Clinic's main competitors?
Direct peers on record are London Beauty Centre, Skin+ (by GWS Beauty), Natasha Skin Care, Miracle Aesthetic Clinic, Erha Clinic (PT Erha Dermatologi) and Dermaster Clinic. Regional players are Clique Clinic (Malaysia) and The Aesthetic Studio (Singapore). Broad incumbents are Galderma and Allergan Aesthetics (AbbVie).
Does ZAP Clinic have an API?
No public API is recorded for ZAP Clinic.