What Crossroads Health does

Crossroads Health is a community-based 501(c)(3) nonprofit healthcare organization headquartered in Mentor, Ohio, that delivers an integrated continuum of behavioral health, mental health, substance use disorder, primary care, and pharmacy services across Northeast Ohio (primarily Lake County, with extension into Cuyahoga, Geauga, and Ashtabula counties). The organization operates from five physical sites in Mentor, Painesville, and Concord, complemented by school-based service delivery in Lake and Ashtabula counties, criminal justice program delivery in the Lake County Adult Detention Center and Mental Health Court, and telemedicine psychiatry appointments. Its clinical platform is organized around an Integrated Healthcare Center at 9220 Mentor Avenue that co-locates primary care (delivered via a Lake Health on-site clinic), psychiatry, behavioral health counseling, a community pharmacy (powered by FusionRx with mail-order delivery), and Quest Laboratory walk-in services. The product portfolio spans Outpatient Services (assessment, individual/group counseling, EMDR therapy, dual diagnosis), Psychiatry and Medication Management (with Express Scheduling for follow-up within two weeks), Intensive Services (North Coast House transitional residential, Day Treatment, Community-Based Family Treatment), Early Childhood Services (Early Head Start, Head Start, Ohio Early Intervention), School-Based and CTE programming, Substance Use Disorders and Dual Diagnosis treatment (including the New Directions program, whose residential component is closing June 2026), Criminal Justice Services (jail diversion, forensic case management), Specialized Services (Supported Employment, Complex Trauma and Attachment Program), and the Lake County Youth Council prevention program. Trauma Informed Care is positioned as the organization-wide care philosophy. Underlying technology includes an electronic health records system, a telemedicine platform, the FusionRx pharmacy portal, InstaMed online bill pay, and mandatory reporting into the Ohio Behavioral Health Information System (OBHIS) for public-funded clients, with participation in Health Information Exchanges for care continuity.

The business model is a hybrid nonprofit revenue stack: a primary government contract relationship with the Lake County Alcohol, Drug Addiction and Mental Health Services (ADAMHS) Board funds mental health and SUD services; fee-for-service billing accepts public and private insurance (with Ohio Department of Jobs and Family Services processing Medicaid transactions); a sliding scale fee structure based on family size and income is offered for essential services regardless of ability to pay; and charitable donations supplement operations through active fundraising appeals. The go-to-market motion is referral-driven and community-led rather than sales-led, with patient acquisition flowing from school districts, the criminal justice system, the ADAMHS Board, Lake Health, Quest Laboratory, and community organizations; intake is assessment-based and delivered via walk-in (Mon-Fri behavioral health 8:30am-3pm, primary care 8:30am-4:30pm), phone inquiry (440-255-1700), and in-person visits across the five Northeast Ohio locations. The organization is led by CEO Leslie Quilty, with a senior team including Senior Clinical Director Lauren Wright, VP of Clinical Services Annmarie Gunsch, VP of Operations Shannon Seifreit, and Director of Integrated Healthcare Dean Visk, alongside Board Chairperson Dianne Vogt. The 101-250 employee organization carries Joint Commission accreditation and participates in the Lake County Youth Council, Lake County Mental Health Court, and other community-level initiatives. Founded circa 1980, Crossroads Health has served Northeast Ohio for more than 40 years, with its most material recent strategic action being the announced June 2026 closure of the New Directions residential SUD program in Pepper Pike in response to a shifting funding and regulatory environment.

Name

Crossroads Health

Legal name

Crossroads Health

Website

https://crossroadshealth.org

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

101–250 employees

Short description

Crossroads Health is a 501(c)(3) nonprofit health center in Northeast Ohio delivering integrated primary care, behavioral health, psychiatry, pharmacy, substance use disorder, and early childhood services across multiple locations, serving patients of all ages regardless of ability to pay.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA)

akta.pro secondary industries

Care Transitions Management (Hospital/SNF-to-Home) (HSABAIAC), Therapeutic & Behavioral Health School Programs (Day Treatment) (EDAJAEAE)

Keywords

• Behavioral health services
• Primary care services
• Substance use treatment
• Mental health counseling
• Integrated healthcare

Headquarters

HQ city

Mentor

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Public Mental Health Services Funding: Primary funding from Lake County Alcohol, Drug Addiction and Mental Health Services (ADAMHS) Board which plans, funds, monitors and evaluates services for residents with mental illness and substance use disorders.
2. Insurance Billing: Accepts public and private insurance for services rendered. Billing through Ohio Department of Jobs and Family Services for Medicaid transactions.
3. Donations and Philanthropy: 501(c)(3) nonprofit funded in part through charitable donations. Active annual appeals and fundraising campaigns.
4. Fee-for-Service: Sliding scale fee structure based on family size and income for essential services. Discounts offered regardless of ability to pay.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

Crossroads Health delivers integrated behavioral health, mental health, primary care, pharmacy, substance use disorder treatment, and early childhood services through co-located programs at multiple Northeast Ohio locations. Services span the full continuum of care including outpatient counseling, psychiatry and medication management, intensive and residential programs, criminal justice and forensic services, school-based behavioral health, and pharmacy/Quest lab diagnostics. All services are delivered under a trauma-informed care framework with financial assistance available regardless of ability to pay.

Product overview

Crossroads Health is a community-based 501(c)(3) nonprofit healthcare organization offering a continuum of integrated behavioral health, recovery, and primary healthcare services across Northeast Ohio. The organization operates a platform model with co-located services at multiple locations, combining mental health treatment, substance use disorder services, primary healthcare, pharmacy, and early childhood programs. Core offerings include Outpatient Services (mental health assessment, counseling, EMDR therapy), Psychiatry and Medication Management (using Express Scheduling), Intensive Services (including North Coast House residential and Day Treatment), Early Childhood Services (Early Head Start/Head Start), School-Based Services (CTE programming), Criminal Justice Services, Substance Use Disorders treatment (including New Directions sub-brand), Specialized Services (including Supported Employment), and Pharmacy and Primary Healthcare at the Integrated Healthcare Center. All services incorporate Trauma Informed Care principles, and financial assistance is available regardless of ability to pay.

Differentiator

Problem solved

Functional benefit

Brands

• New Directions: Addiction recovery service program providing outpatient and residential programs, recovery housing, and counseling for adolescents and adults.
• North Coast House

Products and services

• Pharmacy Co-located pharmacy at Crossroads Health's Integrated Healthcare Center serving patients of all ages, offering online prescription refills via FusionRx, automatic refills, mail order delivery, and medication counseling. Open to both patients and non-patients.
• Primary Healthcare Comprehensive primary healthcare and medical services including management of acute and chronic illnesses, well visits, preventative screenings, laboratory testing, vaccinations, basic dental, and wellness education, delivered alongside pharmacy and behavioral health at the Integrated Healthcare Center.
• Psychiatry and Medication Management Psychiatric evaluation, medication prescribing, and ongoing medication management for youth and adults with mental health symptoms, including whole-person assessments, post-hospitalization follow-up, and coordination with counseling and case management. Follow-up appointments are guaranteed within two weeks via Express Scheduling.
• Quest Lab Full-spectrum laboratory services delivered on-site through a partnership with Quest Laboratory. Walk-in services are available without appointment and are open to both patients and community members not receiving other Crossroads Health services.
• Early Childhood Services Programs for children from birth to age five and their families, including Early Head Start/Head Start home visiting, infant and early childhood mental health training, mental health consultation and treatment, the Whole Child Matters initiative, Ohio Early Intervention, and diagnostic assessments for children birth to six.
• Intensive Services High-acuity behavioral health services including Community-Based Family Treatment (CBFT) for adolescents and children to prevent hospitalization, North Coast House transitional residential services for adults, and Day Treatment programming for children and teens with severe emotional/behavioral issues delivered in partnership with the Educational Services Center of Western Reserve.
• Lake County Youth Council (LCYC) County-wide youth-led prevention group for students grades 9-12 in Lake County that empowers students to become role models and advocates for healthy lifestyles, preventing substance abuse and promoting mental, emotional, and behavioral well-being through leadership training, community involvement, and monthly meetings.
• Outpatient Services

Quantifiable outcome

• Follow-up psychiatric appointments available within 2 weeks through Express Scheduling model
• +1 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core.

• Lake County Alcohol, Drug Addiction and Mental Health Services (ADAMHS) BoardcoreStrategic or Co-development PartnerServices at Crossroads Health are made possible in part through the Lake County ADAMHS Board which plans, funds, monitors and evaluates services available to residents living with mental illness and/or substance use disorders. The Board is a core funding and strategic partner for the organization's operations.
• Quest LaboratorycoreTechnology or IntegrationCrossroads Health has partnered with Quest Laboratory to provide full spectrum laboratory services to patients and the community. Walk-in lab services available without being a patient. Quest provides phlebotomy and testing services on-site.
• Lake HealthcoreTechnology or IntegrationLake Health provides a Primary Care Clinic on-site at Crossroads Health's Integrated Healthcare Center. The medical clinic provides services for chronic disease management, treatment of common illnesses, preventative care, and wellness screenings.
• Educational Services Center of Western ReservecoreStrategic or Co-development PartnerCollaborative partnership for the Day Treatment Program - a trauma-informed, resilient-based program designed to meet treatment and academic needs of Lake and surrounding counties' children and teens experiencing severe emotional and/or behavioral issues.
• Joint CommissioncoreOthersJoint Commission accreditation serves as quality certification for healthcare organizations. Crossroads Health participates in Joint Commission standards compliance and certification processes.

Scale indicators4 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Recovery Resources: Recovery Resources operates mental health and substance use disorder services in Cuyahoga County, Ohio, overlapping Crossroads' Cuyahoga County footprint and serving adult mental health and addiction needs with comparable outpatient programming.
• Coleman Health Services: Coleman Health Services is an Ohio-based community behavioral health and primary care provider offering mental health, addiction, and integrated care across multiple Ohio counties — sharing Crossroads' integrated whole-person care approach.
• Aspire Indiana Health: Aspire Indiana Health is a nonprofit providing integrated primary care, behavioral health, and addiction services across central Indiana with a co-located whole-person care model similar in structure to Crossroads Health.
• National Youth Advocate Program: National Youth Advocate Program (NYAP) operates community-based behavioral health, substance use, and family services across multiple states, including Ohio — overlapping Crossroads' adolescent behavioral health and family treatment programs.
• Seneca Family of Agencies: Seneca Family of Agencies is a California-based nonprofit providing trauma-informed, community-based mental health and family services with multiple modalities including school-based, residential, and outpatient — overlapping Crossroads' service philosophy across populations.
• Lake-Geauga Recovery Centers: Lake-Geauga Recovery Centers is a Lake and Geauga County nonprofit providing behavioral health and substance use services to overlapping populations in the same geography as Crossroads, including residential and outpatient programs.
• Applewood Centers: Applewood Centers (Cleveland, Ohio) provides mental health and substance use services to children, adolescents, and families in Cuyahoga County, sharing Crossroads' trauma-informed and family-focused program philosophy and overlapping geographic territory.
• Signature Health: Signature Health operates integrated primary care, behavioral health, and addiction services across Lake and Cuyahoga counties in Ohio, serving overlapping populations with a comparable co-located service model — the closest direct peer to Crossroads Health.
• Hopewell Health Centers: Hopewell Health Centers is a Federally Qualified Health Center operating integrated medical, mental health, and addiction services across southeastern Ohio — comparable to Crossroads' integrated primary care and behavioral health model.
• Thresholds: Thresholds is one of the largest nonprofit community mental health organizations in the U.S., offering integrated mental health, substance use, primary care, and housing services — sharing Crossroads' integrated whole-person care vision at a more mature scale.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat5 records

Key risks4 records

Key highlights5 records

Customer concentration

• Xx.com/Crossroads_Ohio

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crossroads Health