Coleman Health Services

What Coleman Health Services does

Coleman Health Services is a 501(c)(3) nonprofit behavioral health provider founded in 1978 and headquartered in Kent, Ohio, that delivers a full continuum of mental health, addiction, crisis, housing, employment, and supportive services to children, adults, and families across 57+ Ohio counties. The organization operates 24/7 crisis hotlines in nine counties, walk-in crisis centers in cities including Canton, Lima, Ravenna, Warren, Youngstown, Steubenville, St. Marys, and Kenton, crisis stabilization units, mobile response and stabilization services (MRSS) averaging 100 assessments per month, and the 988 Suicide & Crisis Lifeline for 19 Ohio counties (voice) plus state-wide text and chat. Coleman's product portfolio is built around a trauma-informed care methodology covering MBCT, EMDR, CISM, TF-CBT, and de-escalation, delivered through an integrated care coordination model and supported by a Qualifacts EHR partnership.

Coleman generates revenue from a mix of Ohio Medicaid managed care programs (including OhioRISE for youth with complex needs), county ADAMH board contracts, state and federal funding (Ohio Department of Mental Health and Addiction Services, SAMHSA's 988 network), philanthropic donations, and social enterprise activity through Bean and the Baker (community café) and Coleman Data Solutions (document management). Services are provided regardless of ability to pay, with a 501(c)(3) operating model and a recently awarded three-year CARF International accreditation. Go-to-market is community-based, relying on county board partnerships, healthcare provider referrals, court diversion programs, and 24/7 walk-in and hotline access.

Coleman's customer mix is broad at the individual client level (30,000+ clients annually, 600,000+ client services), but revenue is concentrated in a small set of government payors and institutional donors including the LeBron James Family Foundation (flagship partner for the I PROMISE HealthQuarters in Akron), Peg's Foundation, Timken Foundation, PNC Charitable Trusts, SourceAmerica, and a 1978 Founders Society of Ohio community foundations. Recent strategic activity — statewide 988 text/chat expansion, MRSS scale-up, I PROMISE HealthQuarters, and CARF accreditation — indicates an organization investing aggressively in crisis-services franchise and integrated-care partnerships rather than pursuing new geographic markets outside Ohio.

Name

Coleman Health Services

Legal name

Coleman Health Services

Website

https://colemanservices.org

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Coleman Health Services is a 501(c)(3) nonprofit behavioral health provider in Ohio serving 30,000+ clients annually across 57+ counties through mental health, addiction, crisis, housing, and employment services, including statewide 988 Lifeline operations.

Ownership category

akta.pro rank

Product category

Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Offices of Physicians, Mental Health Specialists (621112), Offices of Mental Health Practitioners (except Physicians) (621330), Other Individual and Family Services (624190), Emergency and Other Relief Services (62423)

SIC

Services-Health Services (8000), Services-Social Services (8300), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Crisis Stabilization Units & Psychiatric Emergency Services (HLAFACAH), Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA), Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB), Mental Health & Crisis Support Services (BPAGACAD)

Keywords

• Behavioral health services
• Mental health counseling
• Addiction treatment
• Crisis intervention
• Community mental health

Headquarters

HQ city

Kent

HQ country

United States

HQ region

North America

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Medicaid Managed Care: Services funded through Ohio Medicaid managed care programs including OhioRISE, providing comprehensive behavioral health coverage for children and adults with complex needs
2. Government Contracts & Grants: Funding from county Mental Health and Recovery Boards, Ohio Department of Mental Health and Addiction Services, and federal programs to support community behavioral health services regardless of ability to pay
3. Donations & Philanthropy: Charitable contributions from individuals, corporations, foundations, and United Way organizations supporting the nonprofit mission and expanding service capabilities
4. Social Enterprise Revenue: Revenue-generating social enterprises including Bean and the Baker cafe and Coleman Data Solutions that provide employment opportunities for clients while generating funds to support services

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels8 records

Core offering

Coleman Health Services is a nonprofit behavioral health provider delivering mental health, addiction recovery, crisis intervention, housing, and employment services to Ohio residents. The organization also operates social enterprises, including a coffee shop and a data services business, to support its mission and create training/revenue opportunities.

Product overview

Coleman Health Services is a nonprofit behavioral health organization offering a comprehensive, whole-person treatment approach across Ohio. The organization provides an integrated portfolio of core services including mental health counseling and psychiatry, addiction treatment, 24/7 crisis services with walk-in centers and mobile response teams, crisis stabilization units, housing and residential services, employment assistance, and supportive services. The portfolio includes specialized programs such as OhioRISE for youth with complex needs, the 988 Suicide & Crisis Lifeline for statewide crisis intervention, and Mobile Response and Stabilization Services (MRSS). Coleman also operates social enterprise businesses including Bean and the Baker (restaurant/café providing job training) and Coleman Data Solutions (document management services), which create employment opportunities for clients while generating returns to support services. The I PROMISE HealthQuarters partnership provides integrated physical, dental, and behavioral healthcare in Akron.

Differentiator

Problem solved

Functional benefit

Brands

• Bean and the Baker: A community cafe in Ravenna, Ohio offering coffee, bakery goods, and job training for people in rehabilitation treatment programs.
• Coleman Data Solutions
• I PROMISE HealthQuarters

Products and services

• Mental Health Services
• Addiction Treatment Services
• Crisis Intervention Services
• Housing Services
• Employment Services
• Bean and the Baker
• Coleman Data Solutions

Quantifiable outcome

• 30,000+ clients served annually
• +2 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core, flagship and minor.

• County Mental Health and Recovery BoardscoreChannel Partner/ Reseller/ DistributorPartnerships with county Alcohol, Drug Addiction & Mental Health Services (ADAMH) boards including Summit County ADM Board, Trumbull County Mental Health and Recovery Board, Portage County Mental Health and Recovery Board, Stark County Mental Health & Addiction Recovery, and others for funding and coordination of publicly-funded behavioral health services.
• United Way OrganizationscoreGTM or Marketing PartnerPartnerships with multiple United Way organizations including United Way of Youngstown & Mahoning Valley, United Way of Logan County, United Way of Portage County, United Way of Greater Stark County, United Way of Trumbull County, and United Way of Summit County providing philanthropic support and community resources.
• Lebron James Family FoundationflagshipStrategic or Co-development PartnerPartnership with the Lebron James Family Foundation to operate the I PROMISE Healthquarters in Akron, providing comprehensive whole-person healthcare services to Summit County residents regardless of insurance coverage.
• AxessPointe Community Health CentersflagshipStrategic or Co-development PartnerPartnership to provide physical health, dental, optometry, pharmacy, and lab services at I PROMISE Healthquarters alongside Coleman's behavioral health services for comprehensive integrated care.
• SAMHSA (Substance Abuse and Mental Health Services Administration)coreStrategic or Co-development PartnerFederal partnership through 988 Lifeline network where Coleman answers crisis calls and texts for Ohio counties as part of the national suicide prevention lifeline system.
• Ohio Department of Mental Health and Addiction ServicescoreStrategic or Co-development PartnerState agency partnership managing 988 Lifeline rollout in Ohio and providing oversight for regional behavioral health services and Mobile Response Stabilization Services.
• Ohio Courts and Criminal Justice SystemcoreChannel Partner/ Reseller/ DistributorPartnerships with courts, prosecutors, defense attorneys, and correctional facilities to implement jail diversion programs identifying and diverting individuals with mental illness into community-based treatment instead of prosecution.
• Mental Health First Aid (MHFA)minorStrategic or Co-development PartnerCertified training partnership providing Mental Health First Aid, Youth Mental Health First Aid, and QPR Suicide Prevention Training to communities across Ohio.
• Coleman Data Solutions ClientsminorOthersOrganizations served include Government, Healthcare, Education, and IT companies requiring document management, data entry, and information lifecycle management services provided by people with disabilities.
• Genoa HealthcareminorOthersPharmacy services partner listed as Distinguished Ambassador donor.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Charlie Health: Virtual intensive outpatient and mental health provider targeting adolescents and young adults. Competes with Coleman's outpatient/IOP lines through a tech-enabled, telehealth-first model.

Broad incumbents

• Acadia Healthcare: Public behavioral health company operating inpatient psychiatric facilities, residential treatment, and outpatient programs. Overlaps Coleman in crisis stabilization and addiction services but at a national for-profit scale.
• Universal Health Services (UHS) Behavioral Health: One of the largest U.S. behavioral health operators, running inpatient and outpatient psychiatric and addiction facilities nationwide. Comparable in service lines (psychiatry, crisis, IOP) but operates for-profit on a much larger scale than Coleman.
• Wellpath: Largest U.S. provider of medical and behavioral health services in correctional and justice-involved settings. Comparable to Coleman's jail diversion and reentry programs but operates for-profit at national scale.

Others

• Mental Health America: National nonprofit advocacy and affiliate network for community-based behavioral health organizations. Comparable as a peer/membership organization in the community mental health ecosystem rather than a direct service competitor.

Direct peers

• Heritage Behavioral Health Center: Illinois-based nonprofit CMHC providing outpatient mental health, substance use, crisis, and supportive services. Directly comparable in scale, CMHC status, and county/Medicaid funding mix.
• Centerstone: One of the largest U.S. nonprofit community mental health providers, delivering mental health, addiction, crisis, housing, and vocational services across multiple states. Highly comparable to Coleman in service continuum, CMHC structure, and government-contract revenue model.
• Compass Health Network: Missouri-based nonprofit CMHC providing behavioral health, crisis, housing, and supportive services. Closely mirrors Coleman's whole-person model, county-contract funding, and walk-in crisis delivery.
• Devereux Advanced Behavioral Health: National nonprofit operating behavioral health, intellectual/developmental disabilities, and child welfare programs. Comparable to Coleman's nonprofit structure, multi-service continuum, and reliance on Medicaid/contract funding.

Regional players

• Network180 (Kent County Community Mental Health): Michigan-based CMHC providing publicly funded behavioral health services for Kent County. Comparable in CMHC mission, county-contract model, and service mix to Coleman's Ohio county contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@colemanhealthservices9715
• Facebookfacebook.com/ColemanHealthServices
• LinkedInlinkedin.com/company/colemanservices
• Instagraminstagram.com/colemanservices

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Coleman Health Services