The Enlighten Company

What The Enlighten Company does

The Enlighten Company is a private B2B SaaS and managed-services provider founded in 2017 and headquartered in Orlando, Florida, with a regional headquarters in São Paulo, Brazil operating through the legal entities The Enlighten Company S/A (Brazil) and The Enlighten Technologies LLC (US). The firm targets large enterprises, multinationals, and regulated industries, delivering an integrated portfolio of three offerings: (i) ENSPACE, a proprietary no-code operational SaaS platform built entirely in-house; (ii) BPO/managed services for legal, administrative, sales, credit/real estate, and document-driven operations governed by contractual SLAs and real-time performance metrics; and (iii) Consulting services for process redesign using Design Thinking methodology. BENI AI is embedded natively across ENSPACE workflows for document reading, classification, extraction, and intelligent indexing, while the platform integrates with client ERP, legal, and financial systems.

The company monetizes through customized unit-priced BPO engagements, professional services consulting, and increasingly through the ENSPACE software product. Multi-year contracts are priced per item based on volume, scope, and SLAs, with reference pricing supported by an interactive BPO ROI calculator; the firm claims cost reductions of up to 50% for clients and operational throughput of 20,000+ daily activities, including 11,000+ monthly deliveries completed within 48 hours at 99% accuracy. Distribution is exclusively direct enterprise sales targeting large organizations with no resale, marketplace, or self-serve channel. By 2022 the firm reported 50+ enterprise clients and achieved ISAE 3402 Type 2 (Gold) certification, with public customer logos spanning pulp and paper (Suzano), energy (Copa Energia), e-commerce/fintech (Mercado Livre, Mercado Pago), packaging (Amcor), fitness benefits (Wellhub), and fuels (Ipiranga, Ultragaz, Solfarma). Management comprises a three-person C-suite (CEO Felipe Alvarez, CPO Cibele Alvarez, COO Bruna Sayuri) and the company is founder-controlled with no disclosed external venture or private equity investment.

Name

The Enlighten Company

Legal name

The Enlighten Company S/A

Website

https://be-enlighten.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

101–250 employees

Short description

The Enlighten Company is a private B2B provider combining a proprietary no-code SaaS platform (ENSPACE), embedded AI (BENI AI), and managed BPO/consulting services to streamline legal, financial, and administrative operations for large enterprises and multinationals across Brazil and the United States.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372), Services-Management Consulting Services (8742), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

akta.pro secondary industries

Compliance, GRC Workflow & Audit Automation Platforms (HDAEAHAL), Compliance Technology, GRC Platforms & Controls Automation Advisory (BPAHAFAO)

Keywords

• Business process outsourcing
• Legal operations software
• No-code platform
• Document management services
• Process automation solutions

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services (BPO): Full ownership of administrative, legal, and document-driven operations with contractual SLAs, real-time metrics, and end-to-end execution accountability. Pricing based on volume, scope, and SLA agreed with client. Variable cost model that reduces operational costs by up to 50%.
2. Professional Services / Consulting: Consulting services for organizing and redesigning legal, financial, and operational processes. Includes process auditing, analysis, strategic recommendations, and implementation of changes.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

The Enlighten Company delivers an integrated offering combining proprietary no-code SaaS platform ENSPACE with managed BPO services and strategic consulting to enterprises. The platform enables structuring, automating approvals, and controlling deadlines for legal, financial, and administrative operations, while the company assumes execution of document-driven workflows with contractual SLAs. Its native AI engine BENI AI powers data extraction, classification, and operational management across customer engagements.

Product overview

The Enlighten Company offers a portfolio of three integrated solutions: (1) ENSPACE, a proprietary no-code SaaS platform for structuring processes, automating approvals, and managing deadlines with embedded BENI AI; (2) BPO Services, managed operations covering legal, administrative, sales, credit/real estate, and document workflows with contractual SLAs; and (3) Consulting Services for process redesign and digital transformation. The platform and managed services work together, with ENSPACE powering the BPO operations through its monitoring and tracking capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• ENSPACE: A no-code operational platform that allows structuring processes that connect, automating approvals and controlling deadlines, without depending on a programmer. Features traceable flows and BENI AI acting in execution, replacing spreadsheets and emails with organized workspaces.

Products and services

• ENSPACE A proprietary no-code operational SaaS platform that enables enterprises to structure processes, automate approvals, and control deadlines without depending on programmers. Features traceable workflows, end-to-end operational control, and natively embedded BENI AI for data extraction, classification, and execution support. Targets enterprise operations teams seeking to replace spreadsheets and email-based workflows with organized workspaces.
• BPO Services (Business Process Outsourcing) Managed services that assume execution of legal, administrative, and document-driven operations for enterprise clients. Covers business operations, sales operations, legal operations, credit/real estate operations, and document services with contractual SLAs, real-time metrics, and end-to-end execution accountability. Includes management of document flows, process control, production of legal filings, registries, and operational support.
• Consulting Services (Consultoria) Strategic consulting services that audit, analyze, and redesign legal, financial, and operational processes. Uses Design Thinking methodology to restructure processes, decisions, and strategic data with consistent methodologies and intelligent technology use. Includes process diagnostics, mapping of bottlenecks, and implementation of changes.

Quantifiable outcome

• Reduce SLA for power of attorney from 20 days to 3-4 days
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature4 records

Partnerships

One partnership is on record.

• ENSPACEcoreTechnology or IntegrationENSPACE is the company's own proprietary no-code operational platform, not an external partnership. It is referenced here as the operating platform for service delivery.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Accenture Operations: Global consulting and operations business within Accenture delivering business process services, intelligent automation, and managed services to large enterprises. Comparable as a broad incumbent competing for the same enterprise operations transformation wallet.
• Infosys BPM: BPM and digital services arm of Infosys delivering outsourced business processes (legal, finance, admin) at global scale. Comparable as a broad incumbent offering overlapping managed services and digital operations to large multinationals.

Direct peers

• Appian: Public iBPMS and process automation platform used by large enterprises and regulated industries to design, automate, and optimize business processes. Comparable as a process-automation suite competing for the same no-code/low-code automation budget as ENSPACE.
• Pipefy: Brazilian-founded no-code workflow and process automation SaaS used by enterprises to digitize operations. Closely comparable as a Latam-rooted, no-code enterprise workflow platform targeting similar operational use cases as ENSPACE.
• Pega: Low-code platform for business process management, robotic automation, and case management used by large enterprises. Comparable as a competing iBPMS/process automation platform targeting the same enterprise process digitization buyers as ENSPACE.
• Genpact: Global professional services and BPO firm that combines managed services with proprietary digital process automation technology. Closely mirrors Enlighten's hybrid platform-plus-BPO operating model targeting large enterprise back-office transformation.
• Bizagi: Latam-headquartered provider of a no-code/low-code intelligent business process management suite (iBPMS) used to automate enterprise workflows. Highly comparable to Enlighten's ENSPACE platform, particularly given the shared regional DNA and focus on automating operations for large enterprises.
• WNS Holdings: Global business process management services company delivering domain-led BPO with digital transformation capabilities. Directly comparable to Enlighten's BPO and consulting offerings, particularly in legal, finance, and administrative operations.
• Onit: Enterprise legal workflow and contract lifecycle management software vendor serving corporate legal departments with process automation. Directly comparable to Enlighten's legal operations automation wedge, including contract and approval workflow use cases.

Emerging players

• Brightflag: AI-powered legal operations platform focused on legal spend management, matter management, and invoice review. Comparable as a focused legaltech player that intersects with Enlighten's legal operations BPO and process automation wedge.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/enlightenglobal

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Enlighten Company