What DOC Services does

DOC Services (legally DOC Maintenance, Inc.) is a national commercial equipment repair and maintenance company headquartered in Fort Mill, SC, serving 100,000+ customer locations across all 50 US states and Canada. Founded in 1988 as a field service provider for the machine tool industry, the company evolved into a single-source multi-vendor maintenance provider for enterprise customers, with marquee relationships including Walmart, Target, Home Depot, Lowe's, McDonald's, Aldi, CVS, and the Smithsonian. Service spans five equipment categories — material handling, industrial cleaning, commercial HVAC + refrigeration, electro-mechanical, and paint automation — delivered through 500+ self-performing W-2 technicians with an average of 18 years of experience and factory certifications from 100+ OEM partners.

The operating model combines a 24/7 national call center, fully stocked service vehicles, a Fort Mill distribution warehouse, and an in-house ME Training Academy opened in 2022. Underlying technology includes a work order management system, QR/barcode asset tracking, a real-time reporting dashboard, inventory management, and integrations with customer work order platforms via SQL, APIs, and PowerBI. Asset Management Services capture equipment lifecycle data (quantity, make, model, serial number, installation date, warranty, age, location) and feed the Data Tracker reporting tool.

Revenue is generated through four streams: break-fix repair services (professional services), preventive maintenance contracts (subscription/recurring), asset management services (subscription/recurring), and custom solutions and retrofit projects (professional services). Pricing is custom quote-based on annual contracts. Go-to-market is enterprise field sales supported by inside sales for mid-market accounts, supplemented by referral pipelines from 100+ OEM manufacturers and industry association memberships (CFESA, ISSA, ConnexFM, BSCAI, IFMA, PRSM). The company is privately held, founder/management-owned under CEO Eric O. Swanson Jr. (since 2008), with no disclosed external funding or institutional investors.

Name

DOC Services

Legal name

DOC Maintenance, Inc.

Website

https://docservices.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

101–250 employees

Short description

DOC Services is a national commercial equipment maintenance provider serving 100,000+ enterprise locations across the US and Canada, using 500+ W-2 technicians and OEM-certified expertise across material handling, cleaning, HVAC+R, electro-mechanical, and paint automation equipment.

Ownership category

akta.pro rank

Headquarters

HQ city

Fort Mill

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Break-Fix Repair Services: Reactive repair services for equipment failures, providing on-demand troubleshooting and repair across all equipment categories served.
2. Preventive Maintenance Contracts: Recurring scheduled maintenance programs designed to prevent equipment failures and extend asset lifespan.
3. Asset Management Services: Ongoing asset tracking, data analytics, and management services for customer equipment portfolios.
4. Custom Solutions and Projects: Custom innovations, retrofits, and installation projects tailored to specific customer equipment needs.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

DOC Services provides commercial equipment repair and maintenance services across all 50 U.S. states, supporting material handling, industrial cleaning, commercial HVAC + refrigeration, electro-mechanical, and paint automation equipment. The company operates as a single-source provider, deploying self-performing W-2 technicians via a 24/7/365 national call center, with integrated parts sourcing, preventive maintenance, asset management, and custom retrofit solutions.

Product overview

DOC Services is a commercial equipment repair and maintenance company providing total facility solutions across the US and Canada. The company operates a platform-based service model centered on self-performing W-2 technicians who provide 24/7/365 support nationwide. The core offering encompasses Equipment Solutions (Material Handling, Industrial Cleaning, Commercial HVAC + Refrigeration, Electro-Mechanical, and Paint Automation equipment services), Service Operations (Self-Performing Technicians, 24/7 Call Center, Parts + Sourcing, Inventory Management, Account Management, EOS Systems), Service Technology (Systems + Technology, Data Reporting + Analysis, System Integrations), and Specialty Services (Asset Management, Preventative Maintenance, My Direct Tech, Custom Solutions + Projects, Retrofits/Swaps + Installs). The company leverages data-driven technology platforms to deliver full visibility into service metrics, inventory, and equipment lifecycle management.

Differentiator

Problem solved

Functional benefit

Products and services

• Material Handling Equipment Services
• Industrial Cleaning Equipment Services
• Commercial HVAC + Refrigeration Services
• Electro-Mechanical Equipment Services
• Paint Automation Equipment Services
• Preventative Maintenance Programs
• Asset Management Services
• Custom Solutions + Projects
• Retrofits, Swaps + Installs
• My Direct Tech

Quantifiable outcome

• 100,000+ customer locations served
• +1 more outcomes

Named customers19 records

Segments8 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Partnerships

17 partnerships are on record, tiered core.

• BallymorecoreOEM/ Whitelabel/ Licensing PartnerMaterial handling equipment manufacturer. DOC Services provides maintenance and repair services for Ballymore equipment at customer locations.
• Big JoecoreOEM/ Whitelabel/ Licensing PartnerMaterial handling equipment manufacturer. DOC Services provides maintenance and repair services for Big Joe equipment at customer locations.
• ClarkcoreOEM/ Whitelabel/ Licensing PartnerMaterial handling equipment manufacturer. DOC Services provides maintenance and repair services for Clark equipment at customer locations.
• CrowncoreOEM/ Whitelabel/ Licensing PartnerMaterial handling equipment manufacturer. DOC Services provides maintenance and repair services for Crown equipment at customer locations.
• DoosancoreOEM/ Whitelabel/ Licensing PartnerMaterial handling equipment manufacturer. DOC Services provides maintenance and repair services for Doosan equipment at customer locations.
• JLGcoreOEM/ Whitelabel/ Licensing PartnerMaterial handling equipment manufacturer. DOC Services provides maintenance and repair services for JLG equipment at customer locations.
• TennantcoreOEM/ Whitelabel/ Licensing PartnerIndustrial cleaning equipment manufacturer. DOC Services provides maintenance and repair services for Tennant equipment at customer locations.
• BetcocoreOEM/ Whitelabel/ Licensing PartnerIndustrial cleaning equipment manufacturer. DOC Services provides maintenance and repair services for Betco equipment at customer locations.
• Ice RoboticscoreOEM/ Whitelabel/ Licensing PartnerIndustrial cleaning equipment manufacturer. DOC Services provides maintenance and repair services for Ice Robotics equipment at customer locations.
• IPC EaglecoreOEM/ Whitelabel/ Licensing PartnerIndustrial cleaning equipment manufacturer. DOC Services provides maintenance and repair services for IPC Eagle equipment at customer locations.
• TornadocoreOEM/ Whitelabel/ Licensing PartnerIndustrial cleaning equipment manufacturer. DOC Services provides maintenance and repair services for Tornado equipment at customer locations.
• CarriercoreOEM/ Whitelabel/ Licensing PartnerHVAC equipment manufacturer. DOC Services provides maintenance and repair services for Carrier equipment at customer locations.
• TranecoreOEM/ Whitelabel/ Licensing PartnerHVAC equipment manufacturer. DOC Services provides maintenance and repair services for Trane equipment at customer locations.
• DaikincoreOEM/ Whitelabel/ Licensing PartnerHVAC equipment manufacturer. DOC Services provides maintenance and repair services for Daikin equipment at customer locations.
• LennoxcoreOEM/ Whitelabel/ Licensing PartnerHVAC equipment manufacturer. DOC Services provides maintenance and repair services for Lennox equipment at customer locations.
• MitsubishicoreOEM/ Whitelabel/ Licensing PartnerHVAC equipment manufacturer. DOC Services provides maintenance and repair services for Mitsubishi equipment at customer locations.
• YorkcoreOEM/ Whitelabel/ Licensing PartnerHVAC equipment manufacturer. DOC Services provides maintenance and repair services for York equipment at customer locations.

Scale indicators4 records

Recent moves13 records

Expansion highlights5 records

Broad incumbents

• ABM Industries: ABM is a large integrated facility services provider offering janitorial, HVAC, parking, and integrated facility maintenance to multi-location enterprises. Comparable to DOC Services as a national B2B facility maintenance platform serving enterprise retail, commercial, and industrial clients, though at much larger scale and broader scope.
• EMCOR Group: EMCOR provides mechanical and electrical construction, facility services, and energy infrastructure for commercial, industrial, and utility customers. Overlaps with DOC Services in commercial HVAC, refrigeration, and electromechanical equipment maintenance for multi-site enterprise clients.
• Cintas Corporation: Cintas provides uniforms, floor care, restroom supplies, and facility services to businesses across North America. Overlaps with DOC Services in industrial cleaning equipment maintenance and broader facility services for enterprise and multi-location retail accounts.
• Cushman & Wakefield (Facility Services): Global commercial real estate services firm with integrated facility management offerings for multi-site enterprise clients. CBRE (listed as a DOC customer) and Cushman & Wakefield represent both potential customers and scaled competitors for facility maintenance consolidation.
• ISS A/S: ISS is a global workplace experience and facility services company providing cleaning, technical maintenance, and integrated FM for enterprise customers. Comparable in delivering bundled facility maintenance services to large multi-national account portfolios.

Direct peers

• Comfort Systems USA: Comfort Systems USA is a leading provider of mechanical installation and service including HVAC, plumbing, and building automation for commercial and industrial customers. Directly comparable to DOC Services' HVAC+R service line and shares the multi-site commercial customer profile.
• Limbach Holdings: Limbach provides integrated building systems solutions including HVAC, plumbing, and controls across commercial, healthcare, and institutional facilities. Comparable in the HVAC+R and facility services segment for multi-site enterprise customers with similar recurring service contract economics.
• BGIS: BGIS is a facility management and real estate services company delivering integrated facilities operations, maintenance, and project services to multi-site enterprises. Directly comparable to DOC Services' national single-source facility maintenance model for distributed enterprise portfolios.
• CORE Service Management (Synergy Service Group): Synergy / CORE Service Management provides multi-site facility equipment maintenance including HVAC and refrigeration for national retail, restaurant, and convenience store chains. Closely comparable to DOC Services in target customer (multi-location retail/food service) and service lines (HVAC+R, food equipment, facility maintenance).
• Lee Company: Lee Company provides commercial facility services including HVAC, plumbing, electrical, and building automation across the Southeast and nationally. Comparable in self-performing commercial technician model and multi-site enterprise service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/doc-maintenance-inc.

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DOC Services