What Istekki does

Istekki Oy is Finland's largest publicly-owned ICMT (Information, Communications, and Medical Technology) company, headquartered in Kuopio and founded in 2009 to provide integrated ICT and medical technology services to public-sector organizations. It is structured as a customer-owned (asiakasomisteinen) limited company with no private shareholders; its owners are Finnish wellbeing services counties (hyvinvointialueet), municipalities, cities, and joint municipalities. The company employs approximately 1,400 technology specialists and operates through seven regional offices across Finland (Kuopio, Tampere, Jyväskylä, Oulu, Mikkeli, Espoo, plus a maintenance unit at Kuopio University Hospital). Its work touches the daily lives of over four million Finnish citizens through maintenance of approximately 2,000 customer systems (consolidated from 4,000+ after the 2023 sote reform).

The company's core offering combines traditional ICT services with medical technology under a single ICMT framework, organized across seven service areas: data and digital business, digital security, infrastructure (including its own sovereign Finnish cloud and backbone network), end-user services, management and renewal services, service delivery, and sector-specific services. Differentiated platform components include a Finnish sovereign cloud (Suvereenipilvi), a 24/7 cybersecurity operations center (Tietoturvavalvomo), an AI Lab for cross-county AI deployment, the Softa 2030 consolidation program (2023–2030), and named products such as Opaali (virtual smart medicine cabinet, developed with CGI and Tampere University Hospital) and the AI Document Assistant (AI-Asiakirja-avustaja, developed with Accenture and integrated into Mediconsult's Saga). Istekki is ISO 9001, ISO/IEC 20000-1, ISO 13485, and ISO 27001 certified, holds the Finnish Key Flag (Avainlippu) and Social Enterprise designations, and in 2023 ranked 29th in Tivi's list of Finland's 250 largest IT companies.

Revenue is generated almost exclusively through multi-year managed-services contracts with public-sector owner-customers, with approximately 70% of 2024 revenue (~EUR 182M) representing pass-through purchases from private-sector suppliers bundled into service deliveries. Pricing is not publicly disclosed but was confirmed by a Deloitte comparison (May 2023) to be at or below market rates for basic IT services. FY2025 revenue was approximately EUR 264.6M with 3.4% operating margin, growing roughly 2% year over year. Go-to-market is direct enterprise sales via six regional key account managers, supplemented by participation in industry events (Sote ATK-päivät, ICT-kohtaamo) and thought-leadership content (Teknologiaturvaajat podcast, white papers, case studies). Distribution is restricted entirely to owner-customers; Istekki does not sell to external commercial markets.

Name

Istekki

Legal name

Istekki Oy

Website

https://istekki.fi

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

251–500 employees

Short description

Istekki is Finland's largest publicly-owned ICMT company providing integrated ICT and medical technology managed services to its customer-owners — wellbeing services counties, municipalities, and joint municipalities — managing ~2,000 systems across seven regional offices with ~1,400 technology specialists.

Ownership category

akta.pro rank

Product category

Public Sector ICT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

Keywords

• Public sector ICT services
• Healthcare information technology
• Social welfare IT solutions
• Municipal technology services
• Medical technology integration

Headquarters

HQ city

Kuopio

HQ country

Finland

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. ICMT Services to Public Sector: Strategic ICT and medical technology services provided to owner-customers including wellbeing services counties, municipalities, and joint municipalities. Revenue generated through service contracts with public sector organizations. Approximately 70% of revenue (nearly 182M€ in 2024) comes from purchases from the private sector within these service deliveries.
2. System Maintenance and Support: Maintenance and support for approximately 2000 systems across customer organizations. Includes infrastructure services, user services, and service delivery.
3. Project Services and Development: Project-based services including system implementations, integrations, and development work for customers. Softa 2030 program and various digitalization projects.
4. Digital Security Services: Cybersecurity services including 24/7 security operations center, digital security consulting, and threat monitoring.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels9 records

Core offering

Istekki provides integrated Information, Communications, and Medical Technology (ICMT) services to Finnish public sector organizations including wellbeing services counties, municipalities, and joint municipalities. The company manages approximately 2,000 systems across customer environments, delivering infrastructure services, end-user services, cybersecurity, digital security, sector-specific healthcare and social welfare IT solutions, and management consulting. Additionally, Istekki operates its own sovereign Finnish cloud, data centers, backbone network, AI Lab, and 24/7 cybersecurity operations center.

Product overview

Istekki is a publicly-owned ICMT (Information, Communications and Medical Technology) company serving Finnish wellbeing areas, municipalities, and public sector organizations. It offers an integrated portfolio of approximately 7 core service areas: data and digital business, digital security, infrastructure, end-user services, management and renewal services, service delivery, and sector-specific services — all built around approximately 2000 managed systems. The offering combines ICT and medical technology into unified ICMT services. Key platform elements include Istekki's Finnish sovereign cloud (suomalainen suvereeni pilvi), the Softa 2030 consolidation program, AI Lab initiative, and the 24/7 Tietoturvavalvomo. Named products include AI-Asiakirja-avustaja (AI document assistant integrated into Mediconsult's Saga), Opaali virtual smart medicine cabinet (developed with CGI and Tampere University Hospital), MedicubeX self-measurement station, and Hilkka home care management (myneva Finland). Istekki also manages implementations of Saga and Omni patient/social information systems and hosts a Dynamic Procurement System for AI and automation solutions (up to EUR 45M). The company also developed MD Diabetes as a medical device, expanding into medical device manufacturing.

Differentiator

Problem solved

Functional benefit

Brands

• Teknologiaturvaajat: Technology protectors podcast

Products and services

• ICMT Services (Information, Communications and Medical Technology) Integrated ICMT services combining ICT and medical technology into unified solutions for healthcare and social welfare organizations, covering infrastructure, end-user services, cybersecurity, system implementations, and ongoing support across approximately 2,000 managed systems.
• Finnish Sovereign Cloud (Suvereenipilvi) Domestic Finnish sovereign cloud solution for critical digital services. Operated from Finnish data centers with own backbone network, centralized management, and strong cybersecurity for public sector data sovereignty.
• Tietoturvavalvomo 24/7 (24/7 Cybersecurity Operations Center) Round-the-clock cybersecurity monitoring and protection against cyberattacks for healthcare and social welfare organizations. Includes proactive environment development, threat intelligence sharing, and joint customer exercises.
• AI Document Assistant (AI-Asiakirja-avustaja) Generative AI document assistant for social welfare that creates structured summaries of service needs assessments from professional notes. Reduces documentation time by approximately 42 minutes per client. Integrated into Mediconsult's Saga Sosiaalihuolto system. Developed with Accenture.
• Opaali Virtual Smart Medicine Cabinet Digital continuous medication process solution providing unbroken medication management while medicines remain in traditional cabinets. Includes barcode verification, patient identification, and integration with medication ordering systems (OSTi). Developed with Tampere University Hospital and CGI.
• MedicubeX Self-Measurement Station (MedicubeX-itsemittausasema) Self-measurement station enabling independent measurement of vital signs in minutes for prevention and early identification of cardiovascular disease and diabetes risks. Pre-procured and competitively tendered by Istekki for customers.
• Speech and Customer Service Solutions (Puhe- ja asiakaspalveluratkaisut) Reliable, secure, and adaptable speech and customer service solutions for demanding social and healthcare ICT environments. Produced from Istekki's own data centers with no dependency on public cloud or internet availability.
• MD Diabetes Care Management Device Medical device for diabetes care management. Represents Istekki's expansion into medical device manufacturing, covered under ISO 13485 certification.
• Saga Sosiaalihuolto Implementation and Continuous Services Implementation and continuous managed services for Mediconsult's Saga social welfare client information system, with AI document assistant integration. Deployed at Pirkanmaa and Pohjois-Savo wellbeing services counties.
• Hilkka Home Care Management System Implementation Implementation and continuous managed services for myneva Finland's Hilkka home care management system. Deployed at Pirkanmaa wellbeing services county with approximately 3,300 end users.
• AI Lab AI Lab initiative that brings together wellbeing areas to advance AI from pilots to production. Coordinates AI research, shares findings, and develops shared structures for scalable AI deployment across social and healthcare.
• Softa 2030 Information System Consolidation Program Strategic information systems consolidation program (2023-2030) reducing overlapping systems from 4,000+ to approximately 2,000. Creates foundation for unified operations and modernization across wellbeing areas, targeting estimated EUR 10 million annual savings per wellbeing area.
• Dynamic Procurement System for AI and Automation Solutions (DPS) Dynamic Procurement System for AI and automation solutions covering five procurement baskets: patient information system AI, physical AI devices and robots, sector-specific AI solutions, non-sector AI, and process automation. Estimated total value up to EUR 45 million.

Quantifiable outcome

• ~10M€ annual savings per wellbeing services county through Softa 2030 reforms
• +5 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability12 records

Feature7 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• AccenturecoreStrategic or Co-development Partner · 1 May 2026Strategic partnership for AI document assistant development. Accenture collaborated with Istekki to develop the AI document assistant for Pirkanmaa wellbeing services county's social services, supporting children's and families' service need assessments.
• Kuopio University HospitalcoreStrategic or Co-development PartnerResearch cooperation on AI solutions for healthcare. Developed medication risk identification solutions with University of Eastern Finland to improve medication safety.
• University of Eastern FinlandcoreStrategic or Co-development PartnerResearch partnership developing AI-powered solutions for patient safety and clinical decision support. Collaboration brings research knowledge directly to social and healthcare practice.
• MediconsultcoreTechnology or IntegrationSystem integration partner for Saga social services customer information system and patient information systems. Mediconsult integrated AI document assistant into Saga Sosiaalihuolto system.
• Third Rock OyminorStrategic or Co-development PartnerEnvironmental consulting partnership for carbon footprint calculation. Third Rock Oy collaborated with Istekki to calculate the 2022 carbon footprint (25,406 tCO2e).
• CGIcoreStrategic or Co-development PartnerPartnership for Virtual Smart Medicine Cabinet Opaali development. CGI collaborated with Istekki and Tampere University Hospital to create digital continuous medication process solution.
• Tampere University HospitalcoreStrategic or Co-development PartnerJoint development of Opaali virtual smart medicine cabinet. Hospital provided clinical requirements and testing environment for the digital medication solution.
• InvonitecoreStrategic or Co-development PartnerResearch partnership on AI in Finnish social and healthcare systems. Commissioned study 'AI in the Finnish Sote System and its Research' providing shared situational awareness.

Scale indicators12 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Gofore: Finnish-listed digital services company providing consulting, design, and software engineering to public sector, healthcare, and industrial customers. Comparable to Istekki in serving Finnish public-sector digital transformation needs.
• Innofactor: Finnish-listed IT solutions provider focused on digitalization for Nordic public sector, healthcare, and enterprise customers. Comparable to Istekki in serving Finnish wellbeing services counties and municipalities with Microsoft-based platforms.
• Knowit: Nordic digital and IT consulting firm with public-sector and healthcare practices in Sweden, Norway, Finland, and Denmark. Directly comparable to Istekki in delivering digital services to Nordic public-sector and welfare clients.
• Atea: Leading Nordic IT infrastructure and managed services provider serving public sector and healthcare. Comparable to Istekki in providing end-user services, infrastructure, and cybersecurity for Nordic public customers.
• Siili Solutions: Finnish IT services and software company with strong digital design and AI/data engineering capabilities serving public sector and enterprise. Comparable to Istekki in AI and digital service delivery for the Finnish healthcare and public market.
• Tietoevry: Finnish-headquartered Nordic IT services and digital transformation provider serving healthcare, public sector, and enterprises. Direct overlap with Istekki's healthcare/public sector managed services across Finland, the Nordics, and broader public-sector digitalization.

Others

• Accenture: Global systems integrator explicitly named as Istekki's strategic partner in co-developing the AI document assistant. Functions as an ecosystem participant — a strategic collaborator rather than a direct competitor in the Finnish in-house public-sector niche.

Broad incumbents

• CGI Group: Global IT consulting and systems integration firm with a strong Nordic public-sector and healthcare footprint (and an explicit Istekki partner — co-developed Opaali). Competes broadly with Istekki while also partnering on joint solutions.
• Fujitsu (Finland/Nordic): Global IT services provider with substantial Nordic and Finnish public-sector and healthcare delivery. Comparable at the broader IT-services level — offers end-user services, infrastructure, and industry solutions overlapping with Istekki's portfolio.
• Capgemini: Global IT services and digital transformation firm with Nordic and public-sector presence (e.g., supporting European public-sector modernization). Broader incumbent offering that overlaps strategically with Istekki's managed services and digital transformation goals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCYxVAcks
• LinkedInlinkedin.com/company/istekki
• Instagraminstagram.com/istekki
• Xx.com/istekkioy

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Istekki