Pentucket Bank

What Pentucket Bank does

Pentucket Bank is a privately held mutual community bank founded in 1891, headquartered at 1 Merrimack Street, Haverhill, Massachusetts. The bank operates four branches across the Merrimack Valley region—two in Massachusetts (Haverhill and North Andover) and two in New Hampshire (Salem and Hampstead)—and is a member of the River Run MHC mutual holding company family. Pentucket Bank is FDIC insured and DIF insured, and its core business is traditional relationship-based community banking. Its product portfolio spans personal banking (checking, savings, CDs, IRAs, mortgages, home equity lines, consumer loans, debit and credit cards), business banking (checking, savings, treasury management, business loans, merchant services), specialty banking for government and nonprofit entities, medical practice banking, and investment services delivered through the Pentucket Financial Services subsidiary via a partnership with Osaic Institutions, Inc.

The bank's technology footprint is a standard community-bank digital stack: an online banking platform, an iOS/Android mobile application, mobile check deposit, bill pay, money management tools, and digital account opening powered by MeridianLink. Cybersecurity awareness is actively marketed through partnerships with the American Bankers Association's #BanksNeverAskThat campaign, and content marketing is delivered through a blog, social media (Facebook, Instagram, LinkedIn), financial calculators, and the River Run Women in Business Podcast. The bank does not disclose proprietary AI/ML capabilities, APIs, or developer-facing integrations.

Pentucket Bank's revenue model is net interest income-driven, earned on the spread between lending rates (mortgages, home equity, business and consumer loans) and deposit rates on checking, savings, money market, and CD accounts. Supplementary fee income comes from banking services (debit card usage, wire transfers, account maintenance) and from investment and insurance product commissions via Osaic Institutions. Distribution is hybrid: in-branch relationship banking supported by digital self-serve channels and a customer contact center. Customer segments are diversified horizontally across personal, small-to-mid-sized business, government and nonprofit, and medical practice clients, with no disclosed enterprise concentration. The bank's GTM motion is sales-led and community-focused, emphasizing local decision-making, personal service, and community investment.

Name

Pentucket Bank

Legal name

Pentucket Bank

Website

https://pentucketbank.com

Company type

Private

Founded year

1891

Operating status

Operating

Headcount range

51–100 employees

Short description

Pentucket Bank is a mutual community bank founded in 1891, operating four branches in Massachusetts and New Hampshire. It serves personal, small business, government, nonprofit, and medical clients with deposits, mortgages, lending, digital banking, and investment services through its Pentucket Financial Services subsidiary.

Ownership category

akta.pro rank

Product category

Community Banking

NAICS

Depository Credit Intermediation (5221), Commercial Banking (522110)

SIC

State Commercial Banks (6022), Functions Related To Depository Banking, Nec (6099)

akta.pro primary industry

Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA)

akta.pro secondary industry

SME Deposits & Business Accounts (Operating, Savings, CDs) (FSABABAC)

Keywords

• Community banking services
• Personal banking products
• Business banking solutions
• Mortgage lending services
• Investment advisory services

Headquarters

HQ city

Haverhill

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Interest Income: Primary revenue stream from interest earned on loans including mortgages, home equity loans/lines, business loans, and consumer loans. Interest is earned on the spread between lending rates and deposit rates.
2. Deposit Interest Expense: Interest paid to depositors on checking, savings, money market, and CD accounts. The spread between interest earned on loans and interest paid on deposits represents core bank margin.
3. Certificate of Deposit Products: CD products with terms ranging from 3 months to 60 months generating interest expense while providing funding for lending activities. Current promotional rates include 3.75% APY on 5-month and 12-month CDs.
4. Banking Fees and Service Charges: Various fee income from banking services including debit card usage, account maintenance, wire transfers, and other traditional banking services.
5. Investment Services (Pentucket Financial Services): Investment and insurance products and services offered through Osaic Institutions, Inc., a FINRA/SIPC member. Includes mutual funds, annuities, life insurance, and long-term care insurance. Revenue generated from advisory fees and product commissions.
6. Mortgage Banking: Origination and servicing of mortgage loans including fixed-rate mortgages (10-40 year terms), adjustable rate mortgages (5/6, 7/6, 10/6 SOFR ARMs), and home equity lines of credit. Revenue from interest income and origination fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Pentucket Bank is a community bank offering a comprehensive suite of personal and business banking products. Its core offerings include checking and savings accounts, certificates of deposit (CDs), IRAs, mortgages, home equity lines of credit, consumer and business loans, debit and credit cards, treasury management, and investment/insurance services through its Pentucket Financial Services division. The bank serves individuals, small to mid-sized businesses, government entities, nonprofits, and medical practices across Massachusetts and New Hampshire via four branch locations and digital banking channels.

Product overview

Pentucket Bank is a community bank offering a comprehensive suite of personal and business banking products and services. The bank operates as a single integrated banking platform with multiple product categories including personal banking (checking, savings, CDs, IRAs, mortgages, home equity, consumer loans, debit/credit cards), business banking (business checking, savings, loans, treasury management, medical services banking), specialty banking for government and nonprofit organizations, and investment services through Pentucket Financial Services. Digital banking capabilities are provided through online banking and mobile app platforms. Additional financial tools include a suite of financial calculators for planning purposes.

Differentiator

Problem solved

Functional benefit

Products and services

• Personal Banking (Checking and Savings Accounts) Comprehensive personal banking services including checking accounts (including Rewards Checking with up to 4.00% APY), statement savings, money market accounts, and health savings accounts for individual consumers.
• Certificates of Deposit (CDs) and IRAs CD products with terms from 3 to 60 months at 3.25%-3.75% APY, plus IRA accounts for personal retirement savings, with a current 5-month CD promotional rate of 3.75% APY.
• Mortgages Home mortgage lending products including 10-, 15-, 20-, 30-, and 40-year fixed-rate mortgages, plus adjustable-rate mortgages (5/6, 7/6, 10/6 SOFR ARMs) for qualified borrowers. Includes up to $500 closing cost credit for first-time homebuyers on the 40-year program.
• Home Equity Line of Credit (Flex Line) Variable-rate home equity line of credit based on WSJ Prime Rate (WSJ Prime minus 0.50% / 6.25% APR) for lines from $25,000 to $500,000, with options to convert portions to fixed rates.
• Business Banking Business banking services including business checking and savings, business loans, business credit cards, treasury management, banking for medical services, coin and currency ordering, and business fraud prevention for small to mid-sized businesses.
• Treasury Management Cash management and treasury services for business customers designed to optimize financial operations and working capital.
• Consumer Loans Personal loan products for various consumer needs including auto financing and other consumer credit requirements, plus the Mass Save HEAT Loan for energy efficiency home improvements.
• Debit Cards Personal debit card services for daily expenses with access to ATM networks including SUM and NYCE.
• Credit Cards Credit card products offered for both personal and business customers.
• Online Banking Digital banking platform providing personal and business online account access, bill payment, money management tools, eStatements, transfers, and self-service account opening for CDs and personal accounts.
• Mobile Banking App Mobile banking application for iOS and Android enabling account management, mobile check deposit, bill pay, mobile wallet functionality, and banking transactions on smartphones and tablets.
• Government and Nonprofit Banking Specialized banking services tailored for government entities and nonprofit organizations requiring compliant account structures and public funds management.
• Banking for Medical Services Specialty banking services for healthcare providers and medical practices including practice financing, professional loans, and medical merchant services.
• Pentucket Financial Services (Investments and Insurance) Investment and insurance advisory services including mutual funds, annuities, life insurance, and long-term care insurance, delivered through Osaic Institutions, Inc. (Member FINRA/SIPC). Advisors available in Haverhill, MA and Salem, NH branches.
• Mass Save HEAT Loan Energy efficiency loan product offered in partnership with Mass Save for home heating and energy improvement projects.

Quantifiable outcome

• Up to 4.00% APY on Rewards Checking for qualifying accounts
• +2 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Osaic Institutions, Inc.coreTechnology or IntegrationPentucket Financial Services offers investment and insurance products through Osaic Institutions, Inc., Member FINRA/SIPC. This partnership enables Pentucket Bank to provide comprehensive wealth management services including mutual funds, annuities, life insurance, and long-term care insurance. Advisors hold Series 7, 63, 66, 24, and 65 registrations through this partnership.
• American Bankers AssociationminorGTM or Marketing PartnerPartnership in #BanksNeverAskThat cybersecurity awareness campaign. ABA provides educational resources and campaign materials to help banks educate customers about phishing scams and fraud prevention.
• Nationwide InsuranceminorChannel Partner/ Reseller/ DistributorProvides discounted pet insurance group rates for Pentucket Bank employees through this voluntary benefit program.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Cambridge Savings Bank: Cambridge Savings Bank is a MA-based mutual community bank offering consumer banking, business banking, mortgages, and wealth management. Comparable in mutual-bank structure, geographic focus on Massachusetts, and integrated product suite including investment services.
• Reading Cooperative Bank: Reading Cooperative Bank is a mutually structured community bank in Reading, MA — geographically adjacent to Pentucket's Haverhill/North Andover base. It offers consumer and business banking, mortgages, and deposit products to a similar Merrimack Valley demographic, making it a near-identical peer in scale and model.
• Salem Five Bank: Salem Five is a community bank headquartered in Salem, MA with branches across the North Shore and southern NH, including communities adjacent to Pentucket's footprint. It offers a comparable mix of consumer/business banking, mortgages, and wealth services to similar demographics, making it the closest direct geographic peer.
• HarborOne Bank: HarborOne Bank is a New England community bank with branches in MA and RI offering consumer, small business, and mortgage lending. Comparable in regional community-bank focus, deposit and loan mix, and mid-tier scale relative to Pentucket.
• East Boston Savings Bank: East Boston Savings Bank is a Massachusetts-chartered mutual savings bank offering consumer and business banking, mortgages, and digital services across eastern and northern MA. Its mutual structure, MA focus, and community-bank product mix closely mirror Pentucket's positioning.
• Enterprise Bank: Enterprise Bank is a Lowell, MA-based community bank serving the greater Merrimack Valley with consumer, business, and wealth management products. Its geographic overlap with Pentucket and similar relationship-banking model make it a highly relevant direct peer.
• Brookline Bank: Brookline Bank is a Massachusetts community bank delivering consumer, business, and mortgage banking products through branch and digital channels. Its MA community-bank positioning and product breadth overlap meaningfully with Pentucket's offering.

Broad incumbents

• Rockland Trust: Rockland Trust is the largest Massachusetts-based community bank and parent of East Boston Savings Bank, operating across southern New England. It competes with Pentucket across deposits, mortgages, and business banking but at significantly greater scale and branch density.
• Citizens Bank: Citizens Bank is a large regional bank with deep branch presence across Massachusetts and New Hampshire, directly overlapping Pentucket's footprint. It competes aggressively on deposits, mortgages, and small business banking with greater scale and product breadth.

Emerging players

• MountainOne Bank: MountainOne is a Massachusetts-based community bank and financial services company offering consumer and business banking plus investment services, similar to Pentucket's integrated model. Its smaller scale and Massachusetts focus make it a comparable emerging player in the regional community-bank space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/pentucketbank
• LinkedInlinkedin.com/company/pentucket-bank
• Instagraminstagram.com/pentucketbank

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pentucket Bank