What Consultation Manager does

Consultation Manager, doing business as Open Point, is a Brisbane-headquartered SaaS company founded in 2003 that operates a unified platform for digital community engagement and stakeholder relationship management. The platform is built around two integrated product suites — Community Engagement (Forms, Social Map, Quick Poll, Q&A, Fund It, Visioner, Gather, Conversation, Forum and related participatory tools) and Stakeholder Relationship Management (Stakeholder Profile, Advanced Search, Communications Tool, Task Manager, Reports, Importing, Audit History, Outlook Add-In) — connected through a single data model so that community feedback and stakeholder records are linked rather than siloed. Native integration with Microsoft Outlook captures engagement history directly from email, and an "Insight" module applies predictive analytics to surface patterns and risks from engagement data.

The company monetizes through modular annual SaaS subscriptions, with organizations assembling customized packages of tools and plans rather than buying fixed tiers; pricing is opaque and obtained via a "Request Pricing" or "Book a Demo" workflow. Go-to-market is sales-led and consultative, targeting enterprise and government buyers through direct sales (enterprise) and inside sales (mid-market), supported by a content-and-education marketing motion including blog content, case studies, webinars, and IAP2-certified training delivered in partnership with the Engagement Institute Australasia.

The customer base spans 750+ organizations across six primary verticals: Local & State Government, Transit, Energy & Utilities, Transportation, Infrastructure Planning, and Resources & Mining. Named customers include City of Seattle, City of Toronto, City of Edmonton, City of Gold Coast, City of Canterbury Bankstown, Wellington City Council, VicRoads, Sydney Metro, NZ Transport Agency Waka Kotahi, SACOG, Novo Rail, Newcrest Mining, ACCIONA Energía, Acciona, GHD, WSP, Northern Beaches Council, Hume Coal Project, and Sydney Civil, indicating a globally distributed, public-sector-and-infrastructure-skewed customer mix with both municipal and resource-extraction end users.

Name

Consultation Manager

Legal name

Open Point

Website

https://consultationmanager.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Consultation Manager (Open Point) provides a unified SaaS platform integrating community engagement and stakeholder relationship management for 750+ government, transit, energy, transportation, infrastructure, and mining organizations globally.

Ownership category

akta.pro rank

Product category

Stakeholder Engagement Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Appointment Scheduling & Reservation Management (HSACAIAG)

akta.pro secondary industry

Corporate Event Staffing & Registration Services (HSACADAE)

Keywords

• Community engagement software
• Stakeholder relationship management
• Public participation platform
• Consultation management software
• Stakeholder engagement tools

Headquarters

HQ city

New Farm

HQ country

Australia

HQ region

Oceania

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: The platform operates as a subscription-based SaaS product. Organizations can build a customized package of modular tools and plans tailored to their needs, indicating a modular subscription model with pricing based on the selection of tools and scale of usage.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Consultation Manager operates the Open Point SaaS platform, which unifies Community Engagement (Forms, Social Map, Quick Poll, Q&A, Fund It, Visioner, Gather, Conversation, Forum) with Stakeholder Relationship Management (Stakeholder Profile, Advanced Search, Communications Tool, Task Manager, Reports, Importing, Audit History, Outlook Add-In) in a single connected system. The platform is sold on a modular subscription basis to government agencies, transit authorities, transportation departments, energy and utility providers, infrastructure planning organizations, and resources and mining companies to support public participation, stakeholder coordination, and regulatory compliance.

Product overview

Open Point is a unified platform that brings two core products together: Community Engagement and Stakeholder Relationship Management. The platform enables organizations to gather feedback from communities, manage stakeholder relationships, and turn input into actionable insights. The Community Engagement module includes participatory tools (Forms, Social maps, Quick polls, Q&A, Forums, Conversations), while the Stakeholder Relationship Management module provides profile management, communication tools, task tracking, reporting, and audit capabilities. Both products operate within a single connected platform, providing organizations with full visibility across community voices and stakeholder relationships from initial consultation through project delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Engagement Community Engagement is a core product module of the Open Point platform that enables organizations to invite communities to participate, gather their feedback, and turn it into insights that shape better outcomes. It includes participatory tools such as Form, Social Map, Quick Poll, Q&A, Fund It, Visioner, Gather, Conversation, and Forum, and is designed for government agencies, transit authorities, infrastructure operators, and community consultation professionals.
• Stakeholder Relationship Management Stakeholder Relationship Management is a core product module of the Open Point platform that enables organizations to know every stakeholder, understand every perspective, and maintain governance and compliance that protects the organization. It includes Stakeholder Profile, Advanced Search, Communications Tool, Task Manager, Reports, Importing, Audit History, and an Outlook Add-In, and is built for stakeholder engagement, community affairs, and consultation teams in government, transit, energy, and infrastructure organizations.
• Open Point Platform Open Point Platform is the unified SaaS platform that brings the Community Engagement and Stakeholder Relationship Management modules together in one connected system, providing full control over engagement, insight gathering, and project delivery from first consultation to final delivery. It is sold as a modular subscription solution with customized tool packages and is designed for enterprise and government buyers in local and state government, transit, transportation, energy and utilities, infrastructure planning, and resources and mining sectors.

Quantifiable outcome

• Reached 863 comments vs. target of 500 in VicRoads Western Upgrades project
• +2 more outcomes

Named customers20 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability1 record

Feature18 records

Scale indicators2 records

Expansion highlights5 records

Direct peers

• MySidewalk: Data-driven civic engagement and community insights platform for US municipalities; comparable customers and overlap in community surveys, dashboards, and stakeholder input analytics.
• Bang the Table (EngagementHQ): Australian-headquartered provider of the EngagementHQ community engagement SaaS, targeting local governments, transport, utilities, and infrastructure clients in AU, NZ, NA, and EMEA — directly comparable customers, modules (surveys, forums, mapping, panels), and go-to-market.
• CitizenLab: Civic participation SaaS serving cities and public agencies with surveys, idea collection, voting, and participatory budgeting modules — competing directly against Open Point in the same government and public-sector RFP process.
• Polco: Community engagement and resident surveys platform for US local governments; aligned customer profile (municipalities, transit, county governments) and overlapping functionality in surveys, polls, and resident input tooling.
• MetroQuest: Specialized public engagement SaaS for transportation, infrastructure, and planning projects — direct overlap on infrastructure and transportation planning use cases and on visualization-led stakeholder tools.
• PlaceSpeak: Geolocation-verified online community consultation platform used by Canadian and Australian local governments; competes for the same civic consultation RFPs and serves similar engagement workflows.

Broad incumbents

• Granicus: Large US-based govtech suite covering communications, agenda/records management, and citizen engagement; overlaps with Open Point's community engagement offering but as part of a much broader software portfolio.
• Qualtrics (SAP): Enterprise experience management platform that overlaps with the Insight and survey modules of Open Point at a much larger scale and adjacent to the broader stakeholder relationship workflow.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/consultation-manager-software

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Consultation Manager