MetroQuest
MetroQuest (operating as Open Point) provides a SaaS platform combining community engagement and stakeholder relationship management for government, transit, energy, transportation, infrastructure planning, and mining organizations, serving 750+ customers across North America and ANZ on annual subscriptions.
- Company typePrivate
- Founded1997
- HeadquartersVancouver, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What MetroQuest does
MetroQuest (doing business as Open Point, previously branded Social Point) is a Vancouver, Canada-based private SaaS company founded in 1997 that provides a unified platform for digital community engagement and stakeholder relationship management. The platform combines two core product modules — Community Engagement (forms, social maps, quick polls, Q&A, forums, plus 15+ additional engagement mechanisms) and Stakeholder Relationship Management (stakeholder profiles, advanced search, communications, task manager, reports, data importing, audit history, Outlook add-in) — into a single integrated system marketed under the Open Point brand following a 2024 rebrand from Social Point.
The company sells exclusively to enterprise and government buyers across six verticals: Local & State Government, Transit, Energy & Utilities, Transportation, Infrastructure Planning, and Resources & Mining. Named customers include City of Toronto, City of Seattle, City of Gold Coast, City of Edmonton, City of Canterbury Bankstown, Wellington City Council, Northern Beaches Council, City of Durango, Sydney Metro, NZ Transport Agency Waka Kotahi, VicRoads, ACCIONA Energía, Newcrest Mining, Hume Coal Project, Sydney Civil, Novo Rail, GHD, and WSP. The platform serves 750+ organizations in total.
The business model is annual SaaS subscription with quote-based, custom packaging of modular tools and no publicly disclosed price points. Go-to-market is direct enterprise sales with a consultative motion (Book a Demo, Request Pricing) supplemented by case studies, webinars, blog content, and IAP2-certified training delivered through a partnership with Engagement Institute Australasia. Co-founder Dave Biggs serves as Chief Engagement Officer, with Mike Walsh as President & CEO. Public capitalization is minimal — only a single $192,815 Espresso Capital round in 2017 is disclosed — consistent with a mature, self-funded operating profile.
MetroQuest firmographics
Firmographics- Name
- MetroQuest
- Legal name
- Open Point
- Website
- https://metroquest.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- MetroQuest (operating as Open Point) provides a SaaS platform combining community engagement and stakeholder relationship management for government, transit, energy, transportation, infrastructure planning, and mining organizations, serving 750+ customers across North America and ANZ on annual subscriptions.
- Ownership category
- akta.pro rank
MetroQuest industry classification
Industry- Product category
- Community Engagement Software
- NAICS
- Administration of Urban Planning and Community and Rural Development (925120), Administration of Housing Programs, Urban Planning, and Community Development (9251)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Transportation Services (4700)
- akta.pro primary industry
- Infrastructure Planning, Capital Programs & Project Delivery Offices (PMOs) (BPAIALAJ)
- akta.pro secondary industry
- Transit, Traffic & Mobility Data Platforms (BPAMANAH)
Keywords
Where MetroQuest is headquartered
LocationHeadquarters
- HQ city
- Vancouver
- HQ country
- Canada
- HQ region
- North America
Markets served
MetroQuest business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Platform Subscription: SaaS-based platform subscription model with modular tools and plans customized for each organization. Organizations can build packages of tools tailored to their needs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom quote-based pricing tailored to organization size and needs |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
MetroQuest product offering
Product offeringCore offering
MetroQuest (operating as Open Point) provides a unified SaaS platform that combines Community Engagement and Stakeholder Relationship Management modules. The platform enables public sector and infrastructure organizations to gather community feedback through 15+ engagement tools, manage stakeholder relationships, and maintain governance and compliance throughout project lifecycles.
Product overview
Open Point is a unified platform that combines two core products — Community Engagement and Stakeholder Relationship Management — into a single integrated solution. The platform provides tools for gathering community feedback, managing stakeholder relationships, and maintaining compliance across projects. Trusted by 750+ organizations including local governments, utilities, transportation, and energy providers.
Differentiator
Problem solved
Functional benefit
Products and services
- Community Engagement A platform module that enables organizations to invite their community to participate, gather feedback, and turn it into insights that shape better outcomes. Includes 15+ engagement mechanisms such as forms, social maps, quick polls, Q&A, forums, visioner, conversation, and gather tools.
- Stakeholder Relationship Management A platform module that enables organizations to know every stakeholder, understand every perspective, and maintain the governance and compliance that protect their organization. Includes stakeholder profiles, advanced search, communications tools, task manager, reports, importing, audit history, and Outlook add-in.
Quantifiable outcome
- Organizations recognized as IAP2 Organization of the Year (City of Durango)
- +2 more outcomes
Companies that use MetroQuest
Customer profileNamed customers21 records
Segments6 records
Ideal customer profiles7 records
MetroQuest technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature10 records
MetroQuest partnerships and signals
Strategic signalScale indicators1 record
Recent moves5 records
Expansion highlights4 records
MetroQuest competitors and assessment
Company assessmentDirect peers
- Granicus: Govtech platform offering government experience cloud, including constituent engagement, communications, and digital services. Directly competes with Open Point for community and stakeholder engagement workflows across local and state government customers.
- Bang the Table (EngagementHQ): Citizen engagement platform used by hundreds of councils and government agencies worldwide. Closest direct functional competitor to Open Point's Community Engagement module for public participation projects.
- Social Pinpoint: Community engagement software for government and infrastructure planning, offering interactive mapping, surveys, and place-based consultation — overlapping heavily with Open Point's CE module in transit and planning use cases.
Emerging players
- Decidim: Open-source participatory democracy platform used by cities and regions for citizen consultations, proposals, and assemblies. Competes with Open Point at the lower end of the market where open-source procurement is preferred.
- Citibeats: AI-driven citizen insights platform that analyzes large volumes of public feedback for governments and infrastructure projects. Adjacent competitor as AI-based sentiment and feedback analysis gains ground in stakeholder engagement.
- Pol.is: Open-source, AI-assisted deliberation platform for large-scale opinion gathering. Adjacent competitor for large public consultations where scale and structured consensus are required.
Broad incumbents
- OpenGov: Cloud platform for state and local governments spanning budgeting, procurement, and civic engagement. Broader suite than Open Point, but increasingly overlaps in permitting and public-facing engagement workflows.
- Salesforce (Public Sector / Experience Cloud): Enterprise CRM with a public-sector vertical that includes Experience Cloud for constituent engagement. Larger incumbent with broader modules that can substitute for parts of Open Point's SRM and engagement functionality.
- Microsoft Dynamics 365 (Public Sector): Enterprise platform widely deployed in government, often used as a constituent relationship management foundation. Competes indirectly via existing government enterprise agreements and Outlook/Microsoft ecosystem integration.
Others
- Esri (ArcGIS Hub): GIS platform whose ArcGIS Hub product enables community engagement around spatial data, frequently used by planning and infrastructure agencies. Overlaps with Open Point's Social Map feature for place-based engagement.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
MetroQuest social profiles
Digital presenceMetroQuest financial estimates
Financial estimateRevenue estimate
Valuation estimate
MetroQuest leadership team
Management profileNumber of profiles
Profiles2 records
MetroQuest funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MetroQuest M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MetroQuest
What does MetroQuest do?
MetroQuest (operating as Open Point) provides a unified SaaS platform that combines Community Engagement and Stakeholder Relationship Management modules. The platform enables public sector and infrastructure organizations to gather community feedback through 15+ engagement tools, manage stakeholder relationships, and maintain governance and compliance throughout project lifecycles.
Is MetroQuest a public or private company?
MetroQuest is a private company. It is classified as unknown and is currently operating.
When was MetroQuest founded?
MetroQuest was founded in 1997. It employs 11 to 50 people.
Where is MetroQuest based?
MetroQuest is headquartered in Vancouver, Canada, in the North America region.
How does MetroQuest make money?
One revenue line is on record: platform Subscription.
Who are MetroQuest's main competitors?
Direct peers on record are Granicus, Bang the Table (EngagementHQ) and Social Pinpoint. Emerging players are Decidim, Citibeats and Pol.is. Broad incumbents are OpenGov, Salesforce (Public Sector / Experience Cloud) and Microsoft Dynamics 365 (Public Sector). Esri (ArcGIS Hub) is listed as an others.
Does MetroQuest have an API?
No public API is recorded for MetroQuest.
What industry is MetroQuest in?
MetroQuest's product category is Community Engagement Software. Its primary akta.pro industry code is BPAIALAJ, Infrastructure Planning, Capital Programs & Project Delivery Offices (PMOs), with a secondary code of BPAMANAH, Transit, Traffic & Mobility Data Platforms. Its NAICS code is 925120 and its SIC code is 7370.